Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By paige.lydon on 4/2/2019 at 1:52 PM. Helped by Rich Huber.

Thanks to Gillespie Ford for being so great. We had the best experience buying a car this past weekend. Rich Huber was a wonderful salesman to work with. My husband and I didn't even feel like we were dealing with a salesman. Rich definitely made our car buying experience easy. I would recommend them to anyone. We even had our 3 year old daughter with us and they made everything so easy, we took her along with in the test drive. Which helped make our decision easier to purchase the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernie in sales

By Mcmendy1 on 3/8/2019 at 10:14 AM. Helped by Bernie.

My salesman named Bernie was auwsome. It was the easiest vehicle purchase I have ever made. I highly recommend him if your looking for a salesman that goes above and beyond to make sure you are satisfied and taken care of.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse experience at a dealership Ive ever had

By Richiejohnston34 on 12/14/2018 at 11:04 PM. Helped by Bernie Alarran.

The company I work for has had me looking for a F-150 that they are going to purchase for me. I found a truck on their website that fit perfectly in the budget my company was looking for. I called and asked several questions about the truck and my trade in vehicle and they were very helpful at first. I set up an appointment to come in and see the truck the following day after work. I called right before i left work to double check the vehicle was there because the dealer ship was about an hour drive from me. They told me absolutely its in the parking lot and we will have it ready for you to test drive. I showed up to the dealership and the salesman i was dealing with tells me he has no idea why this truck is on the website because they have never had this truck in their inventory. Obviously I'm frustrated after hearing this because I was told 2 hours ago on the phone that the truck will be ready for me to drive as soon as i get there. But i figured i drove an hour out here so i might as well at least look and see what they have. I described exactly what I was looking for and he tells me that he has a truck in stock that is close to my budget and has everything i described. After waiting 30-40 minutes to get the offer for this truck he comes back with a truck that is $15,000 above my budget, it was a different color, and a different year then i was looking for. I left shortly after this so I can start my hour drive home. I'm not sure that anyone at this dealership will listen to a word you say because he was just completely ignoring everything I was looking for. The one other thing that really bugged me was, I showed them what I was offered for my trade in at a different ford dealership which was $1,500 higher then they offered me. His reply was "I know what other Ford's are allowed to offer and they didn't offer you that much for it." So to sum up this story Buss Ford in Gurnee WILL NOT match or beat other Ford dealerships offers on a New vehicle or a Trade in, they will call you a liar if they cannot beat your other offers, and you can not believe anything they tell you about their inventory.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience buying my first car!

By Emmfawcett on 12/4/2018 at 3:33 AM. Helped by Rich.

Purchased a 2018 hybrid fusion. It was my first time buying a new car. Rich was incredibly helpful and answered all our questions! Will absolutely be back and highly recommend.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Love My Truck!

By parhag on 11/14/2018 at 7:16 PM. Helped by Rich (Salesman) and Nate (Manager).

I purchased a great 2017 F-150 (low miles too!) for a reasonable price, and got an even trade on my trade-in to boot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 purchase

By DaveM6400 on 11/2/2018 at 7:41 PM. Helped by Rich.

My experience at Gillespie Ford was probably my best buying experience I've ever had. Treated me like I was family. Jim and Rich in sales answered all my questions and got the exact F150 I wanted thank you to the staff for making it such a great experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY! The dealer will harass you

By Tyler E on 10/31/2018 at 7:44 PM. Helped by Rich Huber.

This dealer uses bait and switch tactics to get you in, then when you leave an honest review, they will harass multiple calls and texts until you get the review down.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Dealership Service Center

By Beljan33 on 10/28/2018 at 9:26 PM. Helped by Jamy Tillman.

Most irresponsible, ignorant and horrible customer service I have ever experienced. The service staff don’t respond to phone calls. Don’t give you a straight answer and are completely disorganized. They are so horrible they can’t even remember to reset the oil change meter on a simple service. Anything beyond that they will never get the job done. The experience was so horrible that it literally turned me off from purchasing Ford products ever again and I have personally owned 7 ford vehicles a focus, edge, fusion and currently c-max.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a vehicle

By TP on 10/16/2018 at 10:45 PM.

Had the best experience at this dealership with new car purchase. Rich Huber help me get the best deal. If your looking to buy stop out and see this guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service!

By mollysundal on 9/26/2018 at 1:32 AM. Helped by Rich Huber.

Got a wonderful deal thanks to Rich! He was very attentive and a wonderful person to work with! This was my first car ever buying on my own without company with me to help me out. Rich was super understanding to my needs and calmed any sort of anxieties I had during the buying process! I’ll definitely continue going them for any future car explorations and highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total satisfaction

By dannybartels on 9/25/2018 at 12:22 AM. Helped by Rich Huber.

2nd vehicle purchased through Gillespie Ford & Rich made the process flawless. I will be sure to recommend others to visit GF to purchase their next vehicle. Again, thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jwend31 on 9/24/2018 at 4:44 PM.

Rich Huber is your man to go to, to get a great deal and fast service. Spent no time getting the deals I needed at what I could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rich Rich hes your man if he cant do it no one can!!!!

By 157degreez on 9/24/2018 at 3:28 PM. Helped by Rich Huber.

Bought a used 2016 Ford Focus RS from Rich Huber, he is the guy you want to talk to if you are in need of a new car or truck. The guy goes out of his way to make sure that you get everything you ask for. Even after your purchase he will check in with you and see how everything is going with your new car or truck and make sure that your experience with service is a smooth transaction. I was extremely please with the service he provided and will continue to go with Rich for all my car needs. So go on in and ask for Rich he is the redhead that likes to wear pink.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By ErinGrz on 9/22/2018 at 3:51 PM. Helped by Rich Huber.

We bought a Ford Edge earlier this year and we had a experience with the buying process and the salesman Rich. After buying the edge we were so happy with the experience my husband went back to buy a ford Fusion later in the year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car, out the door...

By jackswiderek on 9/18/2018 at 2:00 AM. Helped by Steve Coro, Evelyn Garcia.

Easy to deal with. Honest answers. Fair prices. This was probably the easiest and fastest new car purchase my wife and I ever made in our 58 years of new car buying. Steve Coro was our salesman and Shane Adams was our finance manager. No high pressure tactics. No shuffling of the paperwork. No double talk. Made our deal, did the paperwork and we were done! Almost too easy. For our next new car, not too soon I hope, this will be our first stop. Good job, and thanks to Steve and Shane! John and Judith Swiderek

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experiance

By PhantonPilot on 7/18/2018 at 2:49 AM. Helped by Pete in sales.

Pete in sales was great to work with. My wife and I told him what we were looking for and he brought it right out. Shane in Finance made the process easy. It was a great experience over all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By Pwhit on 7/10/2018 at 11:15 PM. Helped by Bernie.

Very satisfied, didn't spend all day there, like most dealerships. Bernie was very accommodating and friendly. We left with exactly what we wanted. Good service and a vehicle we love.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By cloonbunny on 7/2/2018 at 3:08 PM. Helped by Ben Yanzito.

Met with Bernie Albarran and was very impressed with his knowledge and expertise on the Ford Escape the vehicle I was interested in. Everyone I met with were very professional. Ended buying my Escape that night and I love it. I would highly recommend Gillespie Ford to any new buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Buying a new car

By Ra102 on 5/29/2018 at 7:24 PM. Helped by Pete.

I came in with a set payment in mind no more was greeted by Pete and he when down the list till he found a vechile that I liked and bought . The rest of the team were just as helpful

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disrespectful Service

By Shudson304 on 5/21/2018 at 8:34 PM.

Went into this dealership today with my husband to hopefully purchase a new mustang on Military Appreciation Day. After sitting with Ricky Elliston for almost two hours and working down the price, he finally got an “approval” on a price and shook our hands to “seal the deal” so to speak. We went outside to go check out our new mustang only for him to walk outside and tell us it was approved and then declined, which has never happened before. Hasn’t happened because it doesn’t happen. This guy did not even bother to contact an actual bank to get an approval. They wouldn’t just decline something they already approved. Makes no sense. We felt so incredibly disrespected at this place, wasting two hours of our time with these people for absolutely nothing. How you just shake on a deal with someone like they’re walking away with a new car is beside me. My husband was so disappointed and pissed off upon leaving this place, which is understandable given he put us under the impression we were approved and ready to go. Even shook on it and everything. I do NOT recommend this dealership whatsoever for any vehicle purchases. Nothing but liars. Oh well. Could’ve had a nice commission check, Ricky, but you blew it. - Kirsten Hudson

I would not recommend this dealer.