Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Hyundai dealership

By Jae on 8/11/2019 at 2:04 PM. Helped by Mike Lemm, Michael Mancano, Jason Allen.

I have been gone through 6 Hyundai dealerships but I decided to get a car here. Jason was very friendly and helped me finding a new car. I was very comfortable when I was at the dealership. I would 100% recommend him when someone is trying to buy hyundai car. Mike Lemm was very patient when I was deciding to take the deal or not and very kind to me all the time. Michael Mancano was very friendly as well. I was always afraid of talking with a finance manager but he changed my mind and he is for sure that the best finance manager I have ever seen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent management and customer service!

By 82packfan on 8/14/2019 at 12:11 AM. Helped by Leonides Garcia, Mike Lemm, and Tom Lejman..

The experience of buying a car was excellent at this dealership. See Leonides Garica and Mike Lemm. Tom Lejman is an amazing finance manager. They performed multiple follow up calls with me and worked with me on a price that satisfied everyone. I went to Patrick Hyundai in Schaumburg and they were God awful. They wouldn't even call me. That dealership should take some lessons from Hyundai Gurnee employees as far as customer service goes. I would def buy another car from Hyundai Gurnee.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing service

By Judatuto on 8/12/2019 at 10:57 PM. Helped by Eddie.

Gurnee Hyundai is a good place to maintain your car. Just schedule your appointment. Excellent crew to support customer, all people is committed with customer experience. If all runs good you will be just few minutes eating for your car.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
4   Quality of Work

Why is it so hard to give good service?

By pfranco on 8/10/2019 at 5:05 PM.

This is my second new car purchase at this dealership and it may be my last. When they read the negative reviews they want you to contact them so they could address the issue but then they ignore your phone calls and emails. The service department has always been the better experience but they also sometimes drop the ball. When I dropped off my car for an oil change I told the service rep that I had two years of free oil changes. I still have a year to go. When my car was done they handed me a bill for $93. So here I go explaining my free two year oil changes. The service rep went to the finance office to make I didn’t misunderstand that maybe I was only entitled to two free oil changes. Well I was proven right. My other complaint of the day was with the receptionist for customer service. I believe her name was Norine. I was in the waiting room for 1.45 minutes watching everyone get there vehicles. I got up and asked her about mine. She looked on her desk for my paper work. It was not there so she remarked it should be done soon. I asked how did she know that without checking. She then said I could go to the service area and check myself. What a lazy and inconsiderate employee. That’s when I went to the service area and had to dispute the charges for my oil change. I now will carry a copy of my contract so hopefully this will not be an issue in the future. You would think that is all included in my vehicle account. I will be looking for a new vehicle in a couple of years. Need to also look for a new dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was very nice

By Softball one on 8/2/2019 at 2:57 PM. Helped by Roger De Vito.

Was very nice And would highly recommend to other car shoppers Roger was very professional and very knowledgeable about the product he was not trying to intimidate us which was a very nice part of it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straightforward selling!

By Martin66 on 7/31/2019 at 1:44 AM. Helped by Mike.

Roger help us realize what we wanted to have in the car we’re buying . And weed out the unnecessaries and in turn help us afford a brand new car! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant Experience

By Bob1948 on 7/30/2019 at 5:57 PM. Helped by Billy Carrion.

Billy was very helpful and upfront about pricing. Will definately purchase another vehicle here. This is the third Hyundai I have purchased on the last 7 years.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very nice people

By Punch on 7/28/2019 at 1:25 AM. Helped by Antonio and tim.

The consultant that I had was very nice and thoughtful and Tim the finance person was very nice and helpful loved the service and people

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service oil change.

By Fred on 7/21/2019 at 12:45 PM.

Service oil change. I have been a customer of Gurnee Hyundai the entire time at this location.I also bought and serviced cars at Hwy 41 location.Almost 30 years.I am a satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great New Car Purchase

By Blake Staley on 7/17/2019 at 12:37 AM. Helped by Roger De Vito.

Great experience purchasing a 2019 Elantra for my son. Roger, management and finance were all very courteous and professional. They understood my price point and negotiated a deal quickly. Thanks you.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Car Service

By Bfree on 7/10/2019 at 1:33 PM.

Received great courteous service while having my car serviced here. Waiting area was very clean and air-conditioned. Service was fast and would highly recommend.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Details matter

By Caseyjm on 7/8/2019 at 7:08 PM.

Good news: classic rock radio playing and fresh popcorn. Bad news: car sat outside for more than 30 minutes after service was completed and no one processed the paperwork until I chased down someone in the bowels of service. His initial response was “ I did not process your car”. They really dropped thenall letting me wait so long after the work was finished.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kona purchse

By Ilija on 6/28/2019 at 10:02 PM.

Jason the sales person was great to work with. He went over the car very well and was very knowledgable. Thank you for your customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genesis G70

By Kramerica_Inc on 6/24/2019 at 5:55 PM. Helped by Leonides.

Leónidas was helpful the whole process. Sales team got me the deal I was looking for. The color combo i wanted was hard to find but they worked to find the right one for me. Love the car!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst customer service.

By Dissappointed on 6/20/2019 at 8:11 PM. Helped by Matt-sales man. Mike sales manager.

My daughter went on a Monday to buy a car. Took all day to finalize and was told there was 13 miles on car. Car agreement stated 13 miles. After signing papers we find out there was like 4500 miles on it. ( hardly like new). They said they would look into it. Had she known she could of used that to bargain a better deal. They call us back and say all we can do is add the extra miles to the warranty. Not good enough. Feel like they scammed us. Won’t ever go back there. Not even for servicing. They should of met us half way at least. The car is 2 days old and has miles on it already. Their screw up. But no taking care of customers. Gurnee Hyundai will not get repeat customers.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Please dont go there

By Mao12490 on 6/12/2019 at 11:07 AM.

Very bad experience with the pre-onwed hyundai sonata I bought. The next day I bought it the engine light came on. Took it to service and they fixed it, the same day the car started making this loud air pressure noise every 30 seconds. Took it back in to service, I rode with the technician and he said he had no idea what was the sound. Stayed at the dealership from 7am to 1:45 pm and the said No recommended. They did not give any paper work of the service they provided just their word the vehicle was find. Tested the car and it has still that loud sound when I drive it. I recommend to go to another dealership or even change your mind with the brand.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Summary of my sales experience

By beckyworozaken@gmail.com on 6/3/2019 at 8:26 PM. Helped by Dillion- Sales. Tom- Finance.

Dillion was my sales assistant. He was so accommodating and knowledgeable of the product I was interested in... Hyundai is extremely fortunate to have Dillion as a team member.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was awesome !!

By Bella ragazza on 5/24/2019 at 2:36 AM.

My experience was fantastic the guys that helped me were super nice and helpful and they made sure I was comfortable making my purchase that much easier !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dillon is great!

By AWcar6! on 5/24/2019 at 2:12 AM. Helped by Dillon.

Dillon was super helpful and didn’t jerk us around. We got what we wanted at a fair price.i would highly recommend going to see Dillon.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

they do not approve

By Panda575G$ on 5/22/2019 at 6:37 PM. Helped by Antonio ordorica, and manager.

on the website they say that bad or good credit they help you and it is not true, take all the papers they asked me and in the end I just lost my time because according to them I did not qualify, they wanted to sell me a car that was not 100 percent verified and they were not going to guarantee me then so they sell cars, all the cars that I bought have given me a guarantee and they do not, but the good thing is that they are not the only dealer

I would not recommend this dealer.