Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.5  
Friendliness
3.5  
Overall Experience
3  
Price
3  
Quality of Work
4.5  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, friendly and helpful customer service

By Lisa K. on 5/5/2016 at 3:39 AM. Helped by Glenn, Paul, Karen.

Thanks to Glenn, Paul and Karen in Whitby for a happy experience buying my car. I was treated like a respected customer and I felt that I was in good hands. Knowledgeable and helpful; with confidence I recommend Gus Brown in Whitby.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Oil Change Jokers

By AcadiaOwner on 11/11/2015 at 11:08 PM. Helped by Adam - Service Mgr..

Why do they charge so much for an oil change? I called to ask if there were any specials. No. I said do you price match? Yes... But, apparently not. I brought in proof of price for Road Ready $59.99 Canadian Tire. Gus Brown wants $99.99 for same. Their excuse: We use better oil!!!! $40 worth of better oil? I don't think so. Outrageous lies, they do not price match and they apparently don't need the business! Do not go to GB Port Perry for an oil change....EVER!!! AND on top of that: I actually bought my $60000 car there! JOKERS...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied too - false pretense

By Jen on 9/25/2015 at 6:42 PM. Helped by Liz.

We purchased a used truck worth $33,300 for a used Yukon. We were assured there was no rust only to find that rust had been painted over. They would not cover to get fixed when brought to their attention.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

I expected more

By dissapointed on 6/10/2015 at 3:46 AM. Helped by doesn't matter.

I had a tire issue, I was told it was a manufactures defect, they wrote GMC's 1-800 number on a card and made me call GMC and never followed up to see how it went. 3 weeks later GMC did call me, by then I had bought a new tire with my own money. They called us to pick up my wife's car, they handed her the key and the interior smelled like dog and the 2 front seats hadn't been cleaned at all. We had to wait with our 6year old and our 13 month old baby for an hour so they could finish what they said would be all taken care of at time of pick up, "don't worry" they said, "you can come pick up the car now, it's ready". When I got her car home the voice and language was in french. Why didn't they check that? Made me wonder what they didn't check? I had to call on star on my car to have them walk me through how to change it to English. It took me an hour. My wife's car now jumps forward while it's idle (stopped) and in drive, blows black smoke on certain accelerations and shakes. Gus Brown Whitby: Took my car in for an oil change and tire rotation, charged me for both, didn't do the tire rotation. Had to take it back the next oil change to have it done. Was having the same issue as my wife with the transmission jumping at idle. I wanted to get it looked at, they asked me if the check engine light was on, (it was not), then told me it would cost me more to have them figure it out because they would have to check everything? I should mention, we both have extended warranties. Had an appointment this weekend (Saturday) for AC,brakes and oil change. When I got there I was asked if anyone phoned me to tell me the AC tech wouldn't be in, I was never called. There's a re-call on my car (obviously not their fault) but it had to be looked at to identify the extent. They told me the body shop wasn't open and they would call me Monday to book an appointment for the re-call and re-book the AC tech, they never called I had to call at the end of the day Monday to book my appointment. They asked how many KM's were on my car because if it was over 60000, I wouldn't be eligible for a free rental while they repair the re-call. All in all, I wish we hadn't purchased our vehicles (Terrain/Cruze) from Gus Brown, I heard good things about them, but if I could do it again, I would have went else where. I also understand these are GM products, but I bought them from Gus Brown and to me that makes them accountable.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Maintenance

By Fay on 1/9/2015 at 12:39 AM. Helped by Luke.

My name is Fay Macintyre and I am a loyal customer of Gus Brown Motors in Port Perry. Over the holidays I arrived late in the afternoon and asked if someone could help me as I needed air in all four tires as I was leaving to drive to Florida on Boxing Day, A young lady in the service department stated that she thought that all the staff had left, but she would check for me. A few minutes later she came back with a well mannered young man called Luke who immediately asked what he could do to help me. Without delay, he put the required amount of air in my tires and also installed my new security cover to shield luggage etc. in the rear of my Acadia. I was relieved to know that I had the adequate amount of air in the tires before I took off. I just wanted to commend this young man for the professional way he handled my concerns. He is certainly an asset to the wonderful maintenance department at this dealership. Regards, Fay Macintyre

I would recommend this dealer.