Dealer Reviews

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Overall Rating

2.4  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

They will happily sell you a car at a "great...

By bwelborn2010 on 3/27/2014 at 1:37 PM. Helped by Steven, Patrick, and John.

They will happily sell you a car at a "great deal," but THEY WILL NOT STAND BEHIND THEIR USED CARS!! We bought a used Hyundai from them that we test drove twice, never catching anything wrong with it, so we bought it. LESS THAN 24 HOURS LATER, whenever we turn the blinker on, the head/dash lights flashed obnoxiously! I took it straight to Alan Vines Hyundai (because I totally distrusted Gwatney at this point). Alan Vines found the electrical problem, and, in addition, found the ENTIRE bottom half of the engine compartment was SATURATED in oil!! This was going to cost us ~$1000 to fix both problems! I went to Gwatney to see if they would be willing to pay for it. He gave me $200 for the electrical problem but refused to pay for the oil leak that had CLEARLY been going on for months!! Gwatney stated their service techs never saw it, so it "wasn't there" and quickly slammed Alan Vines for trying to rip me off. I went back to Alan Vines and they let me take pictures, proving how bad the oil leak was. After showing pictures to Gwatney, he agreed it had to have been leaking for a while, but still said the same thing "our service techs didn't see it, so it 'wasn't there.'" My recommendation is to NOT do business with Gwatney EVER, but if you do, and least have your used car inspected by a neutral 3rd party BEFORE YOU BUY! And check out Alan Vines: those guys are awesome and HONEST!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was unable to find a dealership in Nashville (where I...

By Arlo615 on 12/6/2012 at 5:55 PM. Helped by Michael Norton, Tina Luckey.

I was unable to find a dealership in Nashville (where I live) to meet my needs. After looking around on line, I found Gwatney Mazda. I corresponded with the general manager of the dealership by email and phone and when we reached an agreement, I made the drive to Jackson. It was a long drive from Nashville to Jackson, and when arrived, the dealership was already closed for the night-, our salesperson (Tina) the finance manager and the general manager had waited for us. The price we paid for our brand new car and the amount we received for our trade both beat my expectations. But the best thing about this dealership is their honesty. In my excitement of buying a new car, I had left my iPad inside my trade in car. Michael found it and shipped it home to me. I'm so thankful that I was able to buy my first car from an honest salesperson rather than the greedy ones I had met while car shopping.

I would recommend this dealer.