Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Leasing at Hassett Ford

By Mark Likes Fords and Hassett on 10/10/2018 at 11:35 PM.

I have returned over and over to Hassett Ford for my leasing needs over the past 15+ years. My 3 year old lease was coming up and I went to see Tim Coppolla, who I have probably leased 4 cars with over the years. Tim, is the consummate salesman. He knows his cars and the finances and most importantly -LISTENS- to what I want and how much I want to spend. He makes it so easy and like I said, this is probably car # 4 or 5 with him. The dealership runs very well. I have never had an issue with the Service Dept and they are easy to deal with and also very professional. I must say that by leasing a new car every 3 years, I have not had a major problem, so that does make it even more enjoyable to deal with them. Tim advised that they have this great new program if you are BJs member (or you can join) to get really nice incentives and better pricing and almost no negotiation over pricing. I must say, I have had some really poor experiences over the years looking for cars, but going to Tim at Hassett, eliminates the pain and makes it easy. Also a note, dealing with the Finance manager, Scott, was also smooth and totally not high pressure to buy extra services. I highly recommend this dealer and salesteam. Mark Hecht

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying/leasing done right

By rtarangelo on 9/15/2018 at 2:10 PM.

Tim, I’m your customer for life. I couldn’t talk my wife into a Lincoln, she’s an Audi girl. I went to Audi to lease her a car last night, she wanted the A5 convertible. The nonsense I had to go through to get her a reasonable price was absurd ! The guys opening was 800 a month with $8800.00 down for a lease ! Two hours later and skyrocketing blood pressure, we settled on 640.00 per month with tax and tags down, exact same car. It drives me nuts when dealers play this game, give me a reasonable number, no hidden nonsense, and I’ll sign the deal in 5 minutes. I’m so tempted to pull the deal from him and go to another Audi dealer on principles, I’d be willing to pay more, just because. In any event, our deal on my Lincoln with Tim Coppola, Sales/Lease Mgr. took maybe 10 minutes, I left feeling like I got a fair price without any nonsense and that my friend is priceless. See you in October/November.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Pleasant experience

By kendra321 on 9/12/2018 at 1:32 AM.

We recently bought a new Subaru and Alex was our salesman. He was not pushy, listened to our needs. It was a pleasure working with him, very sincere and enjoyable to be around. Answered our questions and very patient. A true professional.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Never return calls or emails

By usarv67 on 8/24/2018 at 5:49 PM.

My friend purchased a 2018 Forester with Eyesight in June of 2018 and gave my name as the person referring her to this dealer. I have left 3 messages with Matt, and sent two e mails and nobody has contacted me about this issue. I have recommended the purchases of 23 new Subaru cars since 2006 and have been given a gift for my referral. This dealership ignores people that give them business, I WOULD NEVER GO TO THIS DEALER AND IF THEY CAN'T EVEN ANSWER INQUIRIES, WHAT GOOD ARE THEY?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tim Coppola, Lease Mgr.

By dypete on 8/16/2018 at 6:43 PM.

Gem!!!!! Who else would YOU go to?????? None in my book. Informative, knowledgeable, and professional. Love my 2018 Explorer XLT 4WD. It was his time and effort that made it possible!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Too busy to take my money

By VCINIG on 8/6/2018 at 6:59 PM.

I had been emailing back and fourth with the customer care manager, who scheduled me to come in and test drive the 2019 Crosstrek, which i intended to purchase that day. When i arrived, the woman who I had been speaking to was not there. I decided to look around the showroom until somebody could help me. I was approached by a very rude salesman, who told me that he was too busy to help me and that all of the other sales people were also too busy to help. Amazing to me that they were to busy to take upwards of $20,000

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible customer service

By Bw on 8/3/2018 at 2:11 AM.

I have been a customer for years at hassett were i have leased 4 cars to date and my lease on my lincoln comes do in september. I have called john descul repeatedly on the process of renewal without any response back..I think its appalling after having such customer loyalty in the past to be treated with such disdain. I have been on disability for some time now and just requested some help in the renewal process. Very sad for such a lack of support!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice day

By Jets on 8/1/2018 at 9:09 PM. Helped by Jordon.

Went for a new lease had a very pleasant day. Jordon was very knowledgeable and easy to talk to.HIghly recommend to anyone looking for a car or truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer experience!!

By Mario F on 7/31/2018 at 1:44 PM. Helped by James (Finance).

Was looking to trade in my F150 so I stopped in and met Jordan, super nice guy, very knowledgeable and not pushy at all. Decided to get something sporty and test drove the Focus ST - Jordan did a great job detailing the car and refreshed my memory (really taught me) how to drive a manual, so much fun!! I was exploring an alternate dealership at the same time and hands down Jordan earned my business and made the entire car shopping experience a great one - thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Focusst52 on 7/31/2018 at 2:45 AM. Helped by Jordon shein.

Jordon was a complete gentleman and made the buying process a breeze. Jordon is an asset for the ford motor company keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Hassett

By Lynnette1130 on 6/13/2018 at 1:56 AM.

I highly recommend Hasset of Wantagh. The staff was not only very professional but very understanding of my needs. Jordan the sales person followed up with all his promises and guided us through every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The overall experience was great

By LeaRose0905 on 5/31/2018 at 2:33 PM.

I highly recommend Hassett dealership of Wantagh. Every employee was extremely kind, friendly and helpful. Jackie was great easy to talk to and made this process a great experience. Leo was phenomenal along with Scott. I would highly recommend this dealership to anyone who is interested in purchasing, financing or leasing a car.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Thank you Tim and Hasset

By Wingman0911 on 5/30/2018 at 11:59 PM.

Tim was easy and fun to talk to. He made the car shopping experience much less stressful than it was when I started. He went through all I needed to know before I drove off with the car and was responsive to all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Matt Shann on 5/30/2018 at 11:35 PM. Helped by Jordan Shein.

Jordan Shein was very nice and extremely helpful. Very professional and answered all of our questions. He provided the best service and thankfully we got our new 2018 Ford Explorer! Highly recommend meeting with him upon your next vehicle purchase. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Service

By tonikret on 5/25/2018 at 11:54 AM. Helped by Jordan Shein.

I had the pleasure of working with Jordan Shein at Hassett. From the moment we spoke on the phone, I felt at ease. Not only was Jordan knowledgeable but he was warm and welcoming from start to finish. I had zero doubt that he would do his very best to take care of me. He surpassed my expectations. Run, don't walk to Jordan at Hassett!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jackie

By Sandimom12 on 5/22/2018 at 11:16 AM.

Jackie was extremely helpful. We shopped around and decided to work with her because she was up front and made our experience a pleasure. What started out to be a stressful experience at another dealership turned out to be a pleasant one. We would definitely recommend Jackie to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC MOTHER'S DAY PURCHASE

By KevinU on 5/16/2018 at 11:22 AM. Helped by Jordan Shein.

Who goes car shopping on Mother's day? I do... and I have purchased many cars from Hassett but they have all been Subarus to date. When I decided to buy a luxury vehicle and take the next step up I went to Mercedes and Audi dealerships first. Before making my decision I stopped by my favorite dealership and test-drove a Lincoln MKZ. Anybody looking at a luxury car would be remiss to not test drive the Lincoln line of vehicles. I was immediately impressed. The team at Hassett worked hard to make the deal work. No pressure, just good old fashioned customer service. I sat with both the finance and sales manager and ended up sealing the deal. Delivery was fast and Jordan stayed with me until I understood every aspect of the vehicle. I drove away from the dealership with everything setup, from my radio and phone to lane avoidance and collision warning selections. I would certainly recommend this dealership to anybody that is looking to make a Subaru, Ford, Lincoln purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure to deal with

By Happy New Truck Owner on 5/11/2018 at 2:18 AM.

I went in and told Jacqueline what I was looking for and how much I would pay and she made it happen and rather quickly. Never had that feeling of being pressured you often get with dealerships. I will go there first when time comes for a new truck. Thanks Jacqueline

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Things happen

By Mark on 5/10/2018 at 2:49 PM. Helped by Sue, James, Mike and Jordan.

The salesmen were easy to deal with and answered most of my questions to my satisfaction. The van is as good as the old style Ford Van

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very happy

By MyrubyF150 on 5/3/2018 at 8:04 PM. Helped by Jordan Shein.

Kinda knew what I had in mind when I got there and was surprised none the less. Place was clean, sales people were attentive, respectful and knowledgeable. Took some time but I feel that I got the best deal possible on my new F150 which I drove home last night. I would return to do business again and would recommend Hassett to anyone interested.

I would recommend this dealer.