Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
5  
Price
4.3  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Oil change

By cwilson0114 on 9/14/2017 at 1:48 PM. Helped by Chris in service.

I purchased the package to get 9 oil changes & tire rotations, when I got my car. It was a blessing & the service center makes it very easy. I drop my car off & they give me a car to use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By H&H2017 on 8/9/2017 at 4:59 PM. Helped by Todd Conn.

I brought my car in to have my tire looked at. It would go low. I dropped it off. I was greated with a friendly hello, how may I help you.i was given a loaner for the time my tire was being looked at. I got a call that I had a nail in it I was given price and time it would be ready. Very classy service!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership!

By Laura2017 on 7/12/2017 at 3:16 AM. Helped by Rick Ham.

I worked with Rick Ham to find my vehicle. He was GREAT! Thanks for making this easy. I would recommend this place for car buying.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By klackas on 7/11/2017 at 12:47 AM. Helped by Jason, Tyler H..

Thank you to Jason & Tyler H. at the Council Bluffs dealership!! They made my first car buying experience easy. I would definitely buy another vehicle from them. Thanks guys!!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Rick Ham is the BEST

By Sonia on 5/23/2017 at 7:25 PM. Helped by Rick Ham.

Rick listened to what I wanted, spent HOURS with me trying to find me the perfect car-and he did find me the perfect car and I drove home in it that day! I totally trust him. He was recommended to me by a co-worker and I have recommended him to several people myself. He's a straight shooter and knows what he's talking about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle purchase

By Dynadennis on 4/18/2017 at 7:49 PM. Helped by Steve Martinez.

The people at H&H Buick GMC are professional and the easy to work with my salesman Steve Martinez was very helpfull. I will recommend to my friends

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great experience!

By Alan on 4/11/2017 at 4:51 PM. Helped by Noah P.

My fiance and I stopped to look at Buicks. Just shopping. The salesman (Noah) was so polite, patient and enthusiastic that if we do go with a Buick, were coming back to H&H to buy from him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Value

By Dave on 3/27/2017 at 4:42 PM. Helped by Rick Hamm.

I found just the type of. Vehicle I was looking for and a very fair price. Follow up communications was also excellent but not overdone.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Also extremely thankful for Terry "Coop" Cooper!!

By jake on 1/14/2015 at 7:20 AM. Helped by Terry Cooper.

My wife and I had a very specific vehicle we wanted and Terry Cooper did an excellent job getting us that perfect vehicle. He was extremely patient with us as he showed us several vehicles for what seemed like months before getting us into the best vehicle for the right price. Extremely happy with Terry Cooper did for us and would totally recommend him to others that are wanting to purchase a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

I purchased a vehicle in roughly 2006 from Rhoden. I had...

By hawkeye01 on 2/24/2014 at 11:51 PM. Helped by Patt Baney, Chris Belair, Jim Pettit.

I purchased a vehicle in roughly 2006 from Rhoden. I had terrible credit at the time and "thought" they were there to help me. I was promised on multiple occasions during the purchase that after 1 year I would come back in and refinance for a better rate. The rate they sold me was 16.75%. I paid faithfully my $665 payment and went back in after 1 year. I was told that there was no way they would refinance because I was $10k upside down. I asked how that could happen on a used vehicle in 1 year and why did they promise so many times I could refinance at the time of the deal. Come to find out (from the new sticker sheet they forgot in the glove box) they sold me the car $5,000 OVER new price and the car had 15,000 miles on it. The car also had front end damage that was never disclosed. I went back in to Jim Pettit for help. He responded that what they did was not illegal, BUT he did say it was unethical. He also offered me a buyback at $12,000 UNDER what they sold me the car for a year earlier and with only 10,000 more miles on it. To say that I was completely taken advantage of is an understatement. Chris Belair and Patty Baney left such a bad taste in my mouth that here I am 8 years later and still writing reviews to encourage others to not shop at Rhoden. I have purchased 4 vehicles since this experience and never once have been so miss lead and flat out lied to. Jim Pettit had an opportunity to make this right and chose the massive profit over future business and happy customer. I will continue to help others avoid making the same mistake I did by Trusting Rhoden Auto Center. If you have any questions I would be happy to show you the proof of this. My name is Brad Foster and my e-mail is abkfoster@yahoo.com Thank you for taking the time to read this and have a great day!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

I am so thankful for Terry Cooper, "Coop". I...

By tsdriscoll on 9/10/2012 at 1:13 PM. Helped by Terry Cooper.

I am so thankful for Terry Cooper, "Coop". I stopped by Rhoden, never thinking I would be able to drive away with a new car, but Coop helped make that happen! I have recently been through a divorce, so this is my first vehicle buying experience on my own. Coop made it real easy for me. I knew as soon as I sat down at his desk and heard Christian music playing that this was the right place for me to be. Thanks Coop! I will defiantly buy me next car from you, and send anyone I know your way!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Overall Experience
5   Price
5   Quality of Work

I went online to find a dealer to purchase a GMC Terrain...

By mwhite43 on 7/16/2012 at 2:40 PM. Helped by Terry Cooper.

I went online to find a dealer to purchase a GMC Terrain and recieved over a dozen emails & calls from many different dealerships. I was having a few of them get me quotes, even though some of them were trying to sell me everytime I spoke to them over the phone or cooresponded through email. One stood out to me because he had an approach that I felt the most comfortable with. He wasn't pushy, just very informative, friendly, and inviting. That was Terry Cooper "Coop" at Rhoden in Council Bluffs. He is good people, he's been in the business a long time and allows you the space & time to make your own decisions. I ended up having an issue with the finance person, just was a little arrogant and took a long time to get it done and insulted my career while we were waiting for him to do his job. Nevertheless, I am very happy with my experience with Coop & absolutely love my new Terrain! Thanks Coop!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was sure there was no way I would be driving off the...

By plmarshall on 8/17/2011 at 4:58 PM. Helped by Judson Bock.

I was sure there was no way I would be driving off the lot in a different vehicle. Judd convinced my sister we would. It took a few hours but we drove home a 2008 carrivan and I still don't believe it. Judd was very understanding that my sister cannot walk very well so he did all the paperwork and running out of my sisters van. Judd put in alot of miles that day and when we went to signing the paperwork I still wasn't sure but I drove it home. Judd went above and beyound the call to get us a van and I will never get another vehicle any where else. I will send all my family and friends and hope Judd can help them like he did us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We bought a 2011 LaCrosse from Terry Cooper and couldn't...

By 014126027656 on 7/21/2011 at 8:51 PM. Helped by Terry Cooper.

We bought a 2011 LaCrosse from Terry Cooper and couldn't be happier. He was very knowledgable about all of the vehicles and was able to answer all our questions. We never felt pressured in any way and he helped us negotiate one of the best car deals of our lives! He has phoned us several times since our purchase offering to be of any further help. The business manager we dealt with was also very friendly. We traded in a 6 year old Nissan Maxima SL and were determined to buy a new car that got around 30 mpg road mileage due to the constantly rising price of gas. All in all it was a great buying experience and we would and have recommended your dealership to our friends. (This is our second car purchased from Rhoden Auto in Council Bluffs.) Roger and Betty Kubik Avoca, Iowa

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I used to love the process of looking at and purchasing a...

By agross82 on 7/21/2011 at 12:58 PM. Helped by Brian, Cathy and Amber :).

I used to love the process of looking at and purchasing a vehicle. Over the last few times I learned to hate it. The process is long, inefficient and generally full of doubts. With that said, I enjoyed purchasing with Rhoden. Instead of just showing you vehicles to drool over, then being disappointed to find out it doesn't fit your budget, they ask what you want, and find out what you can afford before even showing you anything. This process took away a lot of the negative parts of car shopping. Not to mention I have a car I can truly say I love now. They also took the time to actually work with you, instead of make you feel like you are just another window shopper. I would suggest Rhoden to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

My mother bought a car here 2 years ago and I have bought...

By cjhood on 5/23/2011 at 11:28 PM. Helped by John Barber.

My mother bought a car here 2 years ago and I have bought 2 cars in the last 2 months. John Barber was extremely kind, knowlegeable and helpful. I wouldn't hesitate to recommend him and Rhoden's to my family and friends. We have been coming to Rhoden's for many years and for one reason - they are fair, helpful and truly try to understand your needs. Thanks John for being one of the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been a customer at Rhodens for about 15 years. I...

By cheriam61 on 3/16/2011 at 8:05 AM. Helped by Chas Terry.

I have been a customer at Rhodens for about 15 years. I inquired on-line about a vehicle, Chas called me the same day, he made sure the vehicle was still there and was able to hold it for me until I was able to come in. I would recommend this dealership and salesman to all my friends. Iam very pleased with my purchase and experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been looking for a new Lacrosse for quite some...

By kdwaite on 11/13/2010 at 3:25 PM. Helped by Terry Cooper and John Barber.

I had been looking for a new Lacrosse for quite some time. Wanted the diamond white CXL model priced right. Stopped in at Rhoden auto to look over their inventory. They had a couple of models to look at but not the diamond white. Terry Cooper and John Barber were very helpful finding one that turned out to be just what I wanted. Both were very friendly and I would recommend the dealership to anyone. Thanks guys for the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I found the vehicle I wanted online, and I used the...

By dianedp on 11/11/2010 at 10:54 PM. Helped by Terry Cooper.

I found the vehicle I wanted online, and I used the online form to see if it was still there. It was, and I set up a meeting with Terry Cooper ("Coop"). Unfortunately, things kept coming up, and it took me weeks to schedule an appointment I could keep. I was very, very impressed by Coop's understanding on this issue; he never made it seem like I was an inconvenience. If he had, I'm sure I'd have gone elsewhere. I finally made the short trip weeks after I'd contacted him. The vehicle was still there, and Coop was very friendly, knowledgeable, and completely understood why I wanted this car. I took my husband over the next day, and we met with Jerry Peters to work out financing. Our credit took a few hits a few years ago, and we weren't sure it had rebounded enough to get this car, but Rhoden Auto made it happen. I test-drove it Sunday, brought it home (as a "loaner"--awesome!) Monday, and signed the papers Wednesday. (I was shocked when Coop put the plates on "my" car, even though the financing wasn't completely done. Those two days made me even more pleased with my choice, though, and really let me know what kind of people--good ones--work for Rhoden.) I've already recommended Rhoden Auto to my friends, and I'm sure my husband and I will be back for more than just the 3 years of free oil changes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Rhoden with Brian was very pleasant and...

By Bruce Williams on 11/8/2010 at 9:21 PM. Helped by Brian Kerwin.

My experience at Rhoden with Brian was very pleasant and refreshing. Upon going to other dealers and being turnt down Brian was very thorough in making sure that he checked every option for me. He seemed to genuinely care for our satisfaction and produced results for I and my wife who was very satisfied with the vehicle. Matter of fact my sister-in-law came over the next week and purchased a vehicle as well. Thanks Brian. Bruce Williams

I would recommend this dealer.