Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Once again!

By Pam on 10/31/2017 at 2:24 PM.

Five weeks ago I bought my Forte5 at Hagerstown Kia and shared my outstanding experience. This past weekend I was out cruising car lots because my 83yr old mom wanted a small SUV (her '95 Mercury was beyond repair). We visited Kia last and for the first time my mom got out ouf the car because she spotted something that intetested her. And to my surprise there was my salesman Kevin Young just finishing up with another interested buyer on the lot. I called for him, he turned around, recognized me immediately and the rest is history. Long story short my mom bought the SUV and we are still talking about the great experience we had. All xxxxx go to Kevin Young again! Fantastic gentleman, excellent service, patient and willing to go the extra mile to help my mom. Thank you Kevin for your genuine approach and for being so kind to my mom!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By philip1963 on 10/13/2017 at 1:46 AM.

Well, I've had to buy cars from dealers in the past in town the finance company lent me the money @ 27% interest (wow) but you do what you have to do to get to work, my late mother gave my wife & I a little bit of money, I paid off two small cc & my wife wanted A new car ( O BOY HEAR WE GO AGAIN )Well with the help of my step daughter she found this dealer witch I pass numerous times, looked on line found the car we wanted 24 hrs later we had a new car, NO WAY JOSE, BUT YES WAY JOSE, My hats off to Hagerstown Honda & to all there staff especially Jim (SMYLY), there slogan is ( we make car buying easier ) & yes they do!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just purchased my car so I have not had it serviced yet.

By rhonda on 10/3/2017 at 5:01 AM.

Mike was very welcoming went I entered the show room. I didn't purchase the car on the first day but Mike stayed in contact with me until I was ready to buy. He was very friendly and cared about helping me select the right car for my needs. I would highly recommend Mike to anyone that I know that is looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Renegade17 on 10/1/2017 at 6:40 PM. Helped by Job from finance.

Salesman took most of his day to help me find the right vehicle for me! The financial advisor also took the time to sit down and explain all the variations of different plans and insurances to me! Great experience! Thanks so much for all of your help!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Tracker012002 on 9/30/2017 at 4:24 PM.

I had great attitudes from everyone I dealt with when buying my vehicle. I did not buy a Kia, I bought a Honda and Jim was great. I will recommend everyone to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Honda Purchase

By Mike B. on 9/29/2017 at 5:34 PM. Helped by Bob Barnes.

The entire process moved quickly and the staff was great! Had our other vehicle serviced while we were there, I would definitely recommend this dealership to family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking For a Used CR-V

By lseidel10 on 9/13/2017 at 1:53 PM.

When I walked up to the door I was greeted very cordially by Mike Todd, unlike other dealerships where I have had to search for a sales person. Mike made the job of finding the vehicle I was looking for very easy, showing me one that had just been traded in and wasn't on the lot yet. Working with Mike was the most pleasant purchasing experience I have ever had at a car dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Fmanford11 on 9/6/2017 at 2:43 PM.

Answered all questions everyone was respectful and helpful made the process quick and painless highly recommend and will be a returning customer to Hagerstown kia

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Very good experience.

By Skip 999 on 9/6/2017 at 12:27 AM.

Everyone was extremely courtious and friendly. They explained everything really well. I believe we got a really good deal they worked with us on all of our concerns. Very happy with everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Dealer Who Works To Get You The Car You Want

By Sweetnanny1 on 9/1/2017 at 3:50 PM.

Corey was great in explaining perks of car. Was patient and understood that I wanted a certain car and worked to see I got it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Earl51977 on 8/31/2017 at 1:04 PM.

Frankie was great, my wife's family have bought several cars from Hagerstown Kia, and they have been very happy. This is our first purchase from them, and I am very satisfied. Would recommend them to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buy your next Vehicle from this place!

By ocgal57 on 8/30/2017 at 9:44 PM. Helped by Britton, great guy, but no tomato's lol!.

Prompt, courteous service. Explained everything I needed to know about the purchase of my new vehicle. Would most definitely recommend Hagerstown Kia to friends and family. Also if your friendly with the right salesman you may get some homegrown tomato's, thanks again Jim!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Todd,Sales

By Susie on 8/26/2017 at 8:15 PM. Helped by Whitney.

My salesman, Mike Todd was exceptional! He never made me feel pressured to buy a vehicle and took his time to explain in detail about the vehicle I bought. He was very easy to work with and I would highly recommend Hagerstown Honda /Kia to anyone looking for a new or used vehicle. Mike and all the other staff members were very curtious and very custom service oriented.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By mark honda on 8/25/2017 at 3:24 PM.

Jim work with us and was very timely and effective in answering our questions. He made it a nice car buying experience and we will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By golfer on 8/19/2017 at 12:36 AM.

My experience was first rate. I changed my mind on the car I wanted and Mike Todd was very understanding and very helpful. He shared with me all the pros and cons of each car. He was very personable and easy to talk. Will definitely deal with him again and recommend him to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied with purchase of 2008 Acura RL

By Jim44 on 8/17/2017 at 4:53 PM.

Frankie and Richard were both very friendly, helpful and responsive making my purchase a pleasant and satisfying experience. The whole process was very efficient and we were on our way in less than an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By TopKick on 8/1/2017 at 2:52 AM.

I have dealt with a total of four KIA dealerships over the years. Hagerstown KIA is by far superior to any of the others. I traveled over 60 miles to get to this dealership to buy a car, with no regrets. Everybody at the dealership was professional and knowledgeable in their respective job. Prior to me going to the dealership, a telephone/email interaction with the dealership provided me with the confidence of their sincerity and intent to work with me on a purchase. My salesman Scott Murray from start to finish, was focused on a smooth and accommodating transaction, Scott insured that I was satisfied with each step of the buying process. If your in the market for a car purchase, I recommend Scott as a point of contact, you won't be disappointed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By bulgerlax on 7/31/2017 at 4:43 PM.

Great service all around! From sales to the finance office all aspects of the car sale were great. employees were friendly and professional. Awesome place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan and team were the best

By safewaysbest on 7/30/2017 at 2:55 AM.

Ryan and team number one in my book . Great snacks and coffee and water ,every thing went very smooth, from start to finish. Ryan knows how to talk to people so they understand everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience ALL THE WAY AROUND!

By ChristineH on 7/26/2017 at 3:47 PM.

Great experience with Mike Todd & the rest of the staff when I came in to look at cars. I ended up purchasing exactly what I wanted for a good price.

I would recommend this dealer.