Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Explorer purchased

By Shawn123 on 6/26/2019 at 6:35 PM. Helped by Frank Zylkowski.

We traveled in from the Rockford area to look at a used explorer, we ended up taking a new explorer instead! Our sales guy Frank Zylkowski was awesome, along with the rest of the staff at Haggerty. Overall good experience and would drive again when in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super expert service, higher deal than KBB offered

By DB52 on 5/16/2019 at 11:57 PM. Helped by Mr. Gregg Elmore.

It took me just a 15mins onsite inspection for my old car, and another 20 minutes to finish the great deal. More important was Gregg wrote an email to me and quoted base on the VIN before i came in , instead of KBB only. The whole process was easy and reliable indeed !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quik and Easy

By Quik and easy on 5/7/2019 at 1:04 AM. Helped by Gregg Elmore.

I sold my car to haggerty Gregg Elmore was great to work with my wife and i were there only about a hour deal done.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

"A+" sales team, "B" for vehicle presentation

By greenvase on 5/5/2019 at 1:43 AM. Helped by Dario, Dave.

It's only been 3 days since we purchased a used Kia, so fingers crossed it's as good as we hope. Pluses: Dario was great. He was very friendly and fair. Dave, the finance guy, was very friendly and personable. Zero pressure to add on any extra warranties, etc. We simply said we weren't interested in extras and that was that. When we offered a price on the car to Dario, he discussed it with higher-ups and accepted it within 10 minutes; no additional haggling. The entire transaction from arrival, personal inspection, test drive, purchase discussion, signing the papers, and driving off the lot with our new car took less than two hours. Minuses: We purchased a 10-yr old vehicle in 2017 from another dealership and it was beyond immaculate. I'm not kidding when I say it was so clean it looked and smelled brand new. We were expecting that level of attention to detail out of this dealership. The cleanliness of the car we purchased at Haggerty was passable, but I'm going to need to get a car wash, do a deep clean of the door jams, wipe some dried mud from inside the door cup holders and Armor All inside. So, that was disappointing. The main reason we dickered with price is that it was painfully obvious by sound and grooves in rotors that all four rotors and brake pads need to be replaced ASAP. Their pre-inspection paperwork stated the brakes were okay. We respectfully disagreed, Halfway home, the tire pressure light came on. When we checked the tires, three were set at 42 lbs and one at 30 lbs -- even though the recommended amount should be 32 lbs. This is such a simple thing to make sure is correct before they sell a car. So, again, somewhat disappointed. I would recommend this dealership 100% based on the sales team. Just go in with eyes wide open about any used car you want to purchase there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless sale

By Scott on 4/30/2019 at 7:46 PM. Helped by Gregg Elmore.

I sold my car to Haggerty. After brief phone conversations, it took less than an hour at the dealership to go through the entire process to sell my car to Haggerty. The price offered was good and the staff was friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Selling a Car

By Dodgeseller on 4/19/2019 at 1:26 PM. Helped by Greg.

We got a promised deal for selling a car from Kelley Blue Book and Greg fulfilled the promise. He was very honest and courteous, to the point of driving us home after they took our car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Integrity and Service

By barbz on 3/29/2019 at 4:11 PM. Helped by Greg Elmore.

Although we've had some horrible experience with dealerships in the past, Haggerty Ford was absolutely incredible to work with. They understood our needs and concerns, exceeding our expectations on both service and value. Haggerty Ford should be your one-stop car shop. They're the BEST!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Robert123 on 3/12/2019 at 11:35 PM. Helped by Gregg Elmore.

I had my parents go in today to sell my 2004 Toyota Highlander. I was relocated to Georgia on short notice and did not want to move a 15 year old vehicle. I made an appointment online and my parents met with Gregg Elmore. I was a little concerned with the whole process of getting a KBB offer online and worried my parents might get taken advantage of. I am happy to report they were treated very fairly and we were able to successfully sell the vehicle for what we were quoted. My parents even went on and on with how professional and polite Gregg was and how he took the time to work with them and make them feel comfortable and confident during the entire process. I would strongly recommend Haggerty Ford to anyone. They are good people and can be trusted. Thank you again Gregg!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience with Haggerty Ford!

By Golfermom on 2/23/2019 at 1:38 AM. Helped by Gregg Elmore.

We sold our used van to Haggerty Ford working with Gregg Elmore. It was so easy, he is such a gentleman, he explained everything and gave us a fair price. We would highly recommend Haggerty and especially Gregg!.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Our experience with Haggerty Ford and Greg Gilmore was great

By RP 123 on 1/17/2019 at 11:37 PM. Helped by Gregg Gilmore.

Greg handled the sale of our truck as easy as possible. He is very knowledgeable, understanding and thoughtful. I will highly recommend Greg and your dealership to friends and family. Thank you again for your service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great car selling experience

By jspoppy on 1/17/2019 at 8:52 PM. Helped by Gregg Elmore.

Simple process, good price and Gregg Elmore was a pleasure to work with. Call Gregg before going through the hassle of listing your car on various internet sites.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Kelli1313 on 1/17/2019 at 5:04 PM. Helped by Greg Elmore.

Greg Elmore assisted in the sale of my used car to Haggerty Ford, and couldn’t have been nicer! A true pleasure to work with, fair, and didn’t place any pressure once he made an offer. Would highly suggest selling a used vehicle to him specifically!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Haggerty Ford - G. Elmore

By haggerty2018 on 12/24/2018 at 4:09 PM. Helped by Greg Elmore.

Greg Elmore and Haggerty Ford were a pleasure to work with. Straightforward communications, fair price for our trade in, and easy going interpersonal style made it a smooth process. I'd recommend them to be considered for trade in opportunities.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great car selling experience

By pkelle2 on 12/14/2018 at 5:19 AM. Helped by Gregg Elmore.

Easy, fair price and Greg Elmore was a pleasure to work with. Call Gregg before going through the hassle of listing your car on various websites.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I was going to buy from Haggerty until this...

By ZoneIII on 11/11/2018 at 12:01 PM. Helped by Raymund Villaflor.

I was a loyal customer of Haggerty Ford until now. They not only lost a sale but they lost future sales because I was planning on buying a new F150 King Ranch and a Ford SUV. I went to the Ford site and configured a new F150 King Ranch and used Ford's tool to request a price quote. That request was received by Haggerty Ford (the nearest Ford dealership). I received a response from Raymond Villaflor (apparently a salesman) but he didn't include the price quote. Instead, he wanted me to contact him and I know how that goes. I responded by telling him that I only wanted the price quote and was not interested in a sales pitch. That was not an insult. I was just telling him that I simply wanted the quote as promised on the Ford site. His response was not only rude and nasty but it demonstrated that he isn't even literate. Here is is: "Good luck in your car search, I was not giving a sales pitch if you are the type of person that assumes the worse I would rather not deal with you. I work for the Haggertys reputable family and dealership for a long time... They are about honesty and transparency... You built out a truck, no where in the inquiry asked for price, until your email." Apparently Mr. Villafor thinks the term "sales pitch" is an insult to salesmen and anyone who expects a sales pitch from a car salesman (or any salesman, for that matter) thinks the "worse" of that salesperson. Give me a break! Sales pitches are what salesman do. It's not an insult and there's nothing wrong with sales pitches contrary to Mr. Villafor's reaction. I was just telling him that I only wanted the price quote as promised by Ford at that time and not a sales pitch. Also, nobody suggested that Haggerty Ford wasn't honest and transparent. It seems like they are touchy about that for even mentioning it for no reason. I simply wanted a price quote! Apparently, they simply don't care. Do you think I'm inclined to continue doing business with Haggerty after receiving such a response? Not likely!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Sold my car

By Anthony on 11/5/2018 at 5:28 PM. Helped by Gregg Elmore.

I worked with Gregg Elmore and it was a pleasure to work with him. Very knowledgeable and went the extra mile for me. Great Job-Thx

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience!

By Tom on 10/16/2018 at 12:40 AM. Helped by Greg Elmore.

Just sold my used car at Haggerty. Greg Elmore was top shelf all the way -- honest, straightforward, listened, prompt, returned calls -- the whole package. I strongly recommend Greg and his crew. My experience could not have been better. Well done! Tom

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Overall Experience
4   Price

Sold car through KBB

By bpmccumber on 10/4/2018 at 12:43 AM. Helped by Gregg Elmore.

I sold my car through the KBB Purchase Program to Haggerty Ford. Gregg did a very good job of explaining the process and negotiating a fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

used car purchase

By bcetti on 9/15/2018 at 7:38 PM. Helped by Gregg Elmore.

Purchase a used car from Gregg Elmore, had a very pleasant experience dealing with Gregg. I would highly recommend him to friends in the future for purchasing a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Hassle Free Car Sale!!!

By KiranM on 9/12/2018 at 10:48 PM. Helped by Gregg Elmore.

I highly recommend working with Gregg Elmore from Haggerty Ford dealership in West Chicago for a fair, hassle free car selling experience. The personal at the dealership took a quick look at the car and closed the deal for the amount offered. Friendly, courteous and easy to work with.

I would recommend this dealer.