Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.7  
Quality of Work
4.8  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Was disappointed with how things played out at the end

By shawash on 5/28/2019 at 2:34 PM. Helped by Durrell Valentine.

I went on Memorial day weekend to purchase a highlander. First, the gentleman that had an appointment with me told me upon arrival that he had another appointment booked and he apologized, but would get someone else to help me. When he did, the gentleman I was working with was nice, but not very knowledgeable about the vehicle. I told them what I could pay, and yes, they were willing to work with me on pricing. However, after we couldn't come to an agreement, the sales guy had the gull to call me and almost seems like rubbing it in my face "oh that vehicle sold". Okay, dude, so why do you need to call and tell me that...petty and almost unprofessional. Sorry Durell Valentine, I wanted to do business with you and now, not feeling so great about it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Trust me, try a different dealer.

By Threetwos1966 on 4/26/2019 at 2:57 AM.

Sorry Haley,I tried, I really did. These folks dropped the ball on every chance I gave them. I was more than patient. I tried to order a RAV4, but salesman and sales manager just failed. Ordered in early March. Coming on the boat April 27. Called and told Toyota has one at Richmond race on the 13th. You can have it. Called on the 22nd, sorry, Toyota is taking it to another show, now May 3. What about the one on the boat? Oh, that one was sold. Found same RAV4 at Mechanicsville Toyota. OMG, what a difference. Professional, friendly, better deal. I was actually told by the sales manager at Haley that he could not get me that deal, so I should probably buy it from the other dealer. Haley may sell a lot of cars, but that does not mean that they are a good car dealer. Try elsewhere folks.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Worse experience after 9 years and three cars

By emelki1968 on 1/28/2019 at 2:25 AM. Helped by Guy Engels.

We just returned our third lease with this dealership. Until now we didn’t have big problems but things have changed and new people there are not up to part. I had issues starting with the email exchanged, when the seller obviously didn’t like my way of communicating (I guess he realized I am Spanish). When I took the car to end our leasing he told me to do an State inspection even though I did it a few days ago. He did it (now I know this after how the events took place) because he wanted to sell me the car. He then told me the monthly payment to buy the car, and when I told him that I just came to drop the car to end the lease ( as I told him repeatedly in my emails), he just ask me for the odometer paper, took it and left the desk without saying anything. I was just left there, waiting to see if that was all. Horrible experience, that I will never forget and I will make sure I will share with all wools I know.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!!

By Astrara on 10/15/2018 at 10:14 PM. Helped by Katie Byram.

We bought a car and Miss Katie Byram was absolutely AMAZING, very helpful and went above and beyond to give us thebest customer service ever!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was good all around and the staff was very helpful

By Jrhall29 on 9/5/2018 at 5:45 PM. Helped by Clay.

I loved my buying experience, clay was fantastic to work with and helped me make the right choices for my budget and needs, he took care of getting everything to me in a timely manner, without me ever needing to ask for it to be done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service & Prices

By kate298 on 8/23/2018 at 3:15 PM. Helped by Clay Jones.

Found a very affordable car that met the needs that I needed in a vehicle. Clay Jones helped me find a car that was within my budget and worked with me until I had the best deal possible. Great customer service from Clay and all the employees, great prices, and 10/10 would recommend to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

experience with buying a Toyota Hylander

By BrendaP on 8/17/2018 at 2:03 PM. Helped by Clay Jones.

It was a fabulous experience especially dealing with Clay Jones, my salesman. He was extremely knowledgeable and friendly as well as professional. I am very happy with my choice of the Hylander and with Haley Toyota of Richmond. I will recommend it to anyone!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Clay Jones knows his Stuff!

By Megan90 on 8/16/2018 at 4:27 PM. Helped by Clay Jones.

I went to Haley Toyota to look at Rav 4’s as a possibly to buy in the future. Clay was very knowledgeable and professional and provided me with a lot of helpful information. He even allowed us to test drive the vehicle to make sure it was what I wanted. I will be going back to see him when I am ready to buy! Thanks again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Purchasing of a used car for my son

By Ashley H on 7/30/2018 at 7:25 PM.

We went to Haley after having a bad experience with the Honda dealership. Nat Williams helped us at Haley! My son was 18 and he had been looking for a used Honda but we had no luck before coming here! Nat found a 2009 Honda Civic in really good condition. He made the process so painless and was so kind and wonderful!! I would definitely recommend Nat at Haley to anyone!! Thank you again!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Would not honor dealer warranty on used vehicle

By Disappointing300 on 6/13/2018 at 2:35 PM. Helped by Darryl told me we had bumper to bumper.

Bought a car April 10 2018 contacted Haley Toyota 10 days later brought in for hands-free not connecting May 1. They told me it was needing an update and they would contact me. It is now June 13 and they still haven’t contacted me. I get 5 stars for patience they get nothing. Darryl told us we had bumper to bumper coverage even with the extended warranty IT WAS A LIE. I talked to the company this morning they told me I only had basic coverage. I contacted Haley Chrysler and got nothing from them as well. I would not recommend this business to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

They will lye to sell a car

By Reed 2017 on 3/4/2018 at 10:42 PM.

Agreed on a purchase price for a new car and on the way to pick up the vehicle they called me up and said they couldn't sell it for that price anymore.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic experience

By Sgtjeski on 1/18/2018 at 12:46 PM.

After accompanying someone to buy a new 2018 Rav 4, and observing the professionalism and courtesy by Nat Williams, I brought in my Tundra to trade and upgrade to a 2018. Again, Nat and Stuart provided superior customer service. I will never return to Priority Toyota again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was the best car buying experience I have ever had!!!!

By LauraH on 1/1/2018 at 5:19 PM. Helped by George Vie, Shane Callender, Carmine Ferrante.

George Vie was the salesman that assisted us from the beginning to the end of the purchase. He was the most knowledgeable car salesman I have ever worked with. He was determined to find exactly what we were looking for and worked diligently until he found it. We were so impressed with him. He was very friendly and did not pressure us into a decision which was much appreciated. If we buy another vehicle at some point in the future, we would definitely come back to buy it from George Vie. Shane Callender, the Sales Floor Manager, was also very helpful to us in making our decision. Both George and Shane were so pleasant to work with. We did not feel like it was about making a sale to them, but about helping us to make the right decision. They are definitely experts at what they do, and enjoy it! Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5/5 stars

By William Sanger on 12/21/2017 at 4:01 AM.

I had an extremely enjoyable experience with Anthony Gray. He helped me lease my new Camry. Very nice, informative, and helpful in the decision making process. Would recommend him to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 STARS for Anthony Gray! He's an asset to this dealership!

By jackp on 12/15/2017 at 7:30 PM.

I was feeling a little down today because I didn't know how to operate the new features on my new car from 2 weeks ago. Anthony Gray was very professional in showing and explaining to me how everything worked. He made sure the Apps that I needed was installed correctly before I left the dealership. Mr. Gray is truly an asset to your dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy experience

By Samwilson147 on 12/2/2017 at 2:03 PM.

Amanda Jackson was easy to work with from start to finish. Not pushy, and made the deal happen! I love my new Tacoma. Thank you Haley team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By tbritt on 12/5/2017 at 5:07 PM. Helped by Clay Jones.

I just purchased a new 2018 Toyota Camry and it was not a hassle. The sales process was quick and painless! Clay Jones and Nat Williams are the best. They went above and beyond to make sure I got what I wanted in my new car. I will send my family and friends to Haley for their next new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and professional

By c.mangano on 12/1/2017 at 4:48 PM.

I purchased a 4Runner Trail from Amanda Jackson and I couldn't be happier. She was knowledgeable and easy to work with..... I even had my mom go back and purchase a RAV4. This was my best experience at a car dealership yet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership in Richmond.

By Kenneth Clare on 11/30/2017 at 11:27 PM.

I bought a pre owned vehicle here this year and had the best experience to date. Thank you Amanda Jackson for the professionalism and hard work to make this a great experience. Thank you Haley Toyota for your great service to the Richmond area. Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Haley Toyota is the bomb!

By Dr1234 on 11/30/2017 at 10:03 PM.

sent an email to the dealership and Paul Berry responded in 2 min or less. He found me the right Vehicle and got me a really good price. I had shopped around and Paul beat my best deal by $1000 bucks. Everyone was really nice and easy to deal with. I will be back!

I would recommend this dealer.