Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
2.7  
Quality of Work
2.3  
Service
1.4  

Dealer Reviews

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Overall Rating

2.0  

2   Overall Experience

a mixed bag ..

By TimB on 1/17/2019 at 5:36 AM. Helped by Chelsea Graham.

Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why my engine light was on. So my engine light is *still* on. In April i'll probably take my Toyota product to Firestone instead.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Associate

By Snoochie311 on 9/22/2018 at 2:02 PM. Helped by Josh Hutchison; Penny Riddle.

Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help me get in the vehicle I desperately wanted. Please ask for Josh on your next visit!!! Also see Penny Riddle ay the Service Center for your routine maintenance. She was extremely friendly, and very sweet.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Unprofessional, misleading and lier Asst. Manager at Service

By driver1 on 8/23/2018 at 12:02 PM. Helped by Steve.

I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me misleading information. He was totally unprofessional and lied again when I asked for company's written policy. I hope it's not the case but somewhere I suspect he doesn't like the people that come look different than him

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't listen. Tell lies. Mislead customers

By Maintman7 on 7/24/2018 at 8:40 PM. Helped by Jimmy, girls at service desk who basically ignored me this morning.

Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bought a Truck, DON'T BUY HERE

By JoJo540 on 3/3/2017 at 10:16 PM.

Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood. Nothing but a hassle! I do not recommend doing business here at all. They couldn't even muster up any energy to care & said it wasn't their problem pretty much. Please save yourself the headache & go somewhere else. Very disappointed. I did not work with the person listed here but it is requiring me to select an employee & this is the only name listed.

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price

I bought one

By Ccoltc73 on 9/9/2016 at 3:09 PM. Helped by Brandon and Fred.

Brandon was great. Answered my questions. He wasn't a pushy car salesman. I went in to buy a used non toyota and ended up buying a brand new toyota off the showroom floor..... Fred helped out the day of the purchase, because we there when the doors opened. Finally at first 5k service Mark. Experiencing the service department now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By Riddler on 8/8/2016 at 3:23 PM. Helped by Lacrissa.

Great experience. Our sales associate, Lacrissa, was personable, friendly and very easy to work with. There were a large selection of cars on the lot, which made finding the vehicle that was right for us easier. Negotiations were met with compromise from both parties, and we left the dealership feeling good about the price of the vehicle. The only negetative about our experience is the pressure to purchase add on packages, which we would have experiences at any car dealership. While the sales associate in finance and extended service for the car were not pushy, my husband is not patient and it was stressful seeing what additional services for the car would make our car payment. His frustration wasn't necessarily with Haley, but more with financial constraints we personally had. Overall, our experience was extremely positive. I would encourage anyone looking for a car to visit Haley.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Rude Salesman

By Mike on 5/26/2016 at 12:09 AM. Helped by Jeff Bannon.

Bought a used car from them and being led to believe it was the only used car in our price range available we were financed for it only later to find out they had 20 others we could of cost from. Check engine light came on after a day along with 5 other things wrong with the car we noticed. Being serviced now but when I went to see about service the salesman Jeff Bannon told me it looks like I could stand to lose some weight by just walking in front of other salesman and customers that got a few gasps...Very unprofessional...will not buy another from here...

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service department

By Joned on 3/29/2016 at 1:47 PM. Helped by Kaylie.

I took my Sienna van in their for a ticking sound and they said it was a clip on the exhaust so they said $50 to fix so I said go ahead when I went to pick it up the bill was $100 but I told management about it and they give a $50 credit but sound was still their so they keep it another 3 days said oh the sound is the fiberglass behind the exhaust cover so we removed it still not fixed. 2 days later said it's your temp control motors going bad need replaced $1400 so I said go ahead still didn't fix it. Finally 2 weeks later they told me to come and pick it up we don't know what is making the sound they are calling it reg engine noise. Never buy anything from thme again. I knew to go to shelor.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Tried to Rip me off!

By Santosh Ramu on 3/29/2015 at 1:16 AM. Helped by Dixie Hamm.

Been servicing my Camry 2012 from past year and a half at Haley Toyota, Roanoke. Honestly the service has been going downhill. March 18th 2015 was the worst ever - 55k Maintenance check!!! I received a call from Service Advisor Dixie Hamm saying my battery is so bad that it needs replacement, Replace Air Filter and get a Fuel injector (God knows what she meant but would cost me 100$ and would increase my Gas mileage). I was calm about it and told her to just replace the Air filter and took my car to Sams Club later in the afternoon. The battery test results came out perfect/exceeded expectations. I was in awe that they wanted to rip me off on the pretext of unnecessary items. I am really scared to go back as i have lost my trust in them. Have saved the copies of the service test results and would post them online. This is unacceptable from a Toyota dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service EVER!

By RickZhang on 11/6/2014 at 8:51 PM. Helped by Can't remember.

Bought a brand new Camry from them on 2013 of not knowing how their after sale service, plus they are the ONLY Toyota dealer in town. Every time I had my regular maint. scheduled and showed up there early in the morning when they open(I works 7 days a week). The girl at the service dept. are very impatient very time when ask her something which I don't mind that too much, cuz as long as they service my vehicle right. Heck, do I care of how they react towards me. Until last time I had my car taken to them for a regular maint., which I told the girl over phone that there seen to be something wrong with my Camry's front tires(not sure which one), but it's making squeaky noise when making turns....... For a new car(the car only 9k mileages on it). Guess what she told me? I don't see a notes here on the system stating you have such issue on your vehicle for this appointment. And asked me in a very impatient tone if I want to make another appointment for this issue? I was like are you KIDDING me? I came here early in the morning for you to telling me this, so I have to come back some other time AGAIN? Plus they don't reply to you complain either, that's what make them the worst customer service ever. Cuz they don't care

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

We were travelling from Ny to NC in early April 2013 when...

By clauderains on 5/27/2013 at 8:48 PM. Helped by Stanley.

We were travelling from Ny to NC in early April 2013 when we hit a freak snowstorm outside of Roanoke. We smashed our Highlander and couldn t drive it. It was late on a Friday night. We called Haley and they told us where to have AAA bring the vehicle to their shop. Over the next few days they worked with us and our insurance company to get a settlement. We inquired if they would buy the car after it was fixed or buy it as is- They were indifferent so we sold them the car . They were able to work out everything with us over the phone and do the paperwork by mail and fed-ex as we had gone home. We had tried to buy a new hybrid from them as they were so wonderful, but they couldn t find a car with the specs we needed. I would like to single out Stanley for how well he treated us. We were so please with how we were treated. Very impressive.

I would recommend this dealer.

Overall Rating

2.0  

4   Friendliness
1   Overall Experience
1   Price

i purchase a truck... i was told by salesman that it was...

By allen cook on 3/8/2012 at 12:41 PM. Helped by roberto espinosa.

i purchase a truck... i was told by salesman that it was a 1999..when i got home i discovered it was a 1994.. i looked up the suggested retail value 2,800,00 they sold me the truck for 6,800.00.i called them they would not do any thing...be careful know the blue book value first.. you can get this from computor..be careful they will stuck it to you..when you go to a large dealer you depend on thier hontesty..you can expect this from small place selling used cars..i trust no dealership now

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Since 2001, when I purchased my first Toyota Highlander...

By krobdill on 8/16/2011 at 6:31 PM. Helped by John, Pete, Patty, Lamonte, Randy.

Since 2001, when I purchased my first Toyota Highlander from Haley, I've had nothing but good things to say. After being rearended and having my Highlander totaled a year after the purchase, I went back to Haley in search of another Highlander. Randy Austin found a brand new one. From the day I drove it off the lot until 214,000-plus miles later, I still find myself coming back to Haley for service. Pete, John, Patty, Lamonte and the rest of the service crew are nothing but nice, courteous, friendly and outgoing. I take a lot of grief from friends and family for having my car serviced at a dealership where they say typically the prices are higher, but I know that I can depend on them for keeping my Toyota in tip-top shape. Now I'm faced with the reality that my sweet little car won't last forever and wondering what I get next. Whatever I get, I want Haley to sell it to me and to keep my next favorite car serviced!

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
2   Friendliness
2   Overall Experience
4   Quality of Work

I CALLED FOR APPT. TO HAVE 10000 MILE WARRANTY WORK DONE....

By lindap.p. on 2/28/2011 at 5:29 PM. Helped by dont know.

I CALLED FOR APPT. TO HAVE 10000 MILE WARRANTY WORK DONE. WAS TOLD THEY DO NOT DO THIS. THINK THERE WAS A PROBLEM WITH WAY I PHRASED IT. SECONDLY.....WAS ASKED IF I WANTED TIRES ROTATED, I REPLIED I WANTED WHATEVER WAS REQUIRED AT 10,000 MILES. SHE RESPONDED SOME DO WANT THIS, SOME DO NOT. I DID NOT WANT TO PAY FOR SERVICE NOT NEEDED, DO NOT THINK HER RESPONSE WAS SUFFICIENT. THIRDLY.......I ASKED WHAT WAS PRICE FOR 5TH WHEEL SO MY SPARE COULD BE ROTATED IN WITH OTHER TIRES. WAS TOLD SOMEONE ELSE WOULD NEED TO PROVIDE ME WITH THAT INFO. WHEN I WAS READY TO LEAVE A MAN GAVE ME AN ASTRONOMICAL PRICE (THREE TIMES WHAT I WOULD PAY ELSEWHERE), THEN A LADY GAVE ME A BIT SMALLER PRICE. I AM STILL CONFUSED ABOUT THAT. AND, DID I HAVE OTHER ALTERNATIVES TO USING THIS TIRE? FOURTH......I HAVE COUPONS FROM MODERN TOYOTA FOR FREE SERVICE AND HALEY WILL NOT TAKE THEM....WONDER WHY I DID NOT GO THERE TO BUY MY CAR?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience at this dealership was awesome! Chris was...

By galtech44 on 2/18/2011 at 3:39 PM. Helped by Chris Reavis.

Experience at this dealership was awesome! Chris was very professional and courteous. My husband wasn't with me so I came into the dealership with my guard up (you ladies know what I mean!). Chris made me feel comfortable immediately. I have never had an experience like this and will definitely be back for my next car as well as telling all my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We drove from Fredericksburg to Richmond for the price to...

By rlwarren78 on 12/20/2010 at 1:19 AM. Helped by Albert Lee.

We drove from Fredericksburg to Richmond for the price to get a great price on a used Jeep Compass. When we arrived we found the entire staff was very friendly, courteous & professional. There was no high pressure to buy. The entire sale was completed quickly & we were on our way home & very satisfied with our experience.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Notified the salesperson that I was interested in a car...

By jbliss40 on 4/30/2007 at 2:07 AM. Helped by Guy, Andrew.

Notified the salesperson that I was interested in a car advertised on the internet. He was aware I was driving from N. Va. and it was 120 miles. When we got there we waited and waited before seeing the car, both rear windows did not work, they fell into the door, and the air conditioning did not work one bit. I was really angry they led me to believe this car was fine and ready for sale and ready to drive home. Do not deal with these people, bold liars.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The salesman are high pressure, pushy and demeaning. The...

By dealer1234 on 1/4/2006 at 9:48 PM.

The salesman are high pressure, pushy and demeaning. The support staff are very rude. The service department tells you need work done on your car when it is unnecessary. I asked them to look at my car for a particular reoccurring issue. The mechanic and service writer said they could not find a problem. Two days later, it broke down out of town. Had they checked underneath the hood they would have found the problem immediately. My sister brought her Toyota in and they told her she needed apprx. $1500 work to her car. She did not need this amount of work done. Do not deal with these people.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Quality of Work

I purchased a Tacoma from this dealer in May using their...

By d on 1/21/2004 at 6:37 PM. Helped by internet sales manager.

I purchased a Tacoma from this dealer in May using their web sales and I'd recommend the web sales channel without hesitation. I purchased a used vehicle from this dealer about 7 years ago and I would describe that as a less than wonderful experience. But compared to my dealings with the other local Toyota dealer(McGeorge) these guys weren't really all that bad.

I would not recommend this dealer.