Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

DONNIE - THANK YOU!

By Aretha B. on 7/12/2019 at 1:14 AM.

Thank you Donnie Howard for speaking with me today regarding my recent purchase. You listened to EVERYTHING I had to say with caring ears and you gave me sound advice. I totally understand and respect EVERYTHING you said. So if you're looking for a new or used car, Donnie Howard is the person to see. He's upfront, honest and will get you a GREAT DEAL! I highly recommend Hall Acura Virginia Beach.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017 Ford Focus SE

By Aretha B. on 7/4/2019 at 2:47 PM. Helped by Jennifer Cane.

Hall Acura Virginia Beach went over and beyond to get me the BEST deal! They were pleasant, quick and efficient. They even delivered the car to my home. Words can not express how happy and satified I am thanks to Donnie, Wendy and Jennifer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By HD Patel on 6/22/2019 at 11:11 PM. Helped by LJ Nimmerrichter.

We had a great experience at Hall Acura. Patricia Hennard and LJ Nimmerrichter were great sales team. Made it possible for us. Would recommend this dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience buying A-Spec ILX

By asouth86 on 6/29/2019 at 4:00 PM. Helped by Pavol.

Highly recommend this dealership. The staff went above and beyond to ensure I got a fair deal and exactly the car my wife wanted, they even worked with another dealership to get the car shipped down from northern VA overnight.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family

By Shey53 on 6/22/2019 at 9:07 PM. Helped by LJ.

Highly recommend this dealership. Pati and LJ and Wendy went above and beyond to make me happy. There were hiccups with the first used car I purchased and they bent over backwards to put me in a new one to make sure I was safe. These hiccups were no fault of theirs but they made sure I walked away happy. I appreciate all of you for taking ownership of an issue that was not of your doing and making it right! You’ve gained a customer for life.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Friendly staff great service!

By Majamerch on 6/21/2019 at 9:43 PM.

Great team. Good customer service. When I walked through the door they made me feel like I was right at home. Also loved the set up with multiple places to sit and watch TV while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pati you are the bomd💣💣💥💥💥

By Haveaplan.info on 5/3/2019 at 9:41 PM.

I have purchase cars before, however my best experience was dealing with Pati she was not pushy we informed her of what we was looking for and she made it happen. It was like buying a car from a friend who care about your needs. She shared so much honesty I was suprised she was not the typical sales person. She did go over and beyond for us. Meet Pati yourself and experience what we did, I promise you that you will not be disappointed. Thank you so very much Pat

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and knowledgeable

By Megan1@3 on 4/27/2019 at 7:07 PM. Helped by John Brockmeyer. And LJ.

Just left Hall Acura with our 4th car thanks to John Brockmeyer and LJ. From beginning to end, this process has been enjoyable and simple. The entire team at Hall works so fluently to surpass all expectations that you almost forget your buying a car. John is by far the most helpful salesperson we have ever had the pleasure in dealing with and would highly recommend him to anyone in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Awesome on 4/20/2019 at 12:15 AM.

Pat and Dan are the best. They made the purchase of my car easy and smooth. I would recommend the dealership,Pat and Dan to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hall Acura

By JaeBakz on 4/12/2019 at 8:58 PM. Helped by Jennifer.

Great customer service from start to finish. Went the extra mile to ensure my needs and concerns were meet in a timely manner. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Positive experience.

By Coin on 3/30/2019 at 8:21 PM. Helped by L J , Matt, Jennifer, John.

I was in a comfortable setting. No pressure. John Brockmyer spoke clearly. I felt quite comfortable interrupting him with a question or with a comment of my interruption of topic. Mr. Brockmyer conducted himself as a gentleman at all times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernard Bright is an exceptional sales professional

By Lgoodtravelgirl3 on 4/4/2019 at 2:07 PM.

I would highly recommend Mr. Bernard Bright to help you get the car that you want & need. He's an exceptional sales professional who thoroughly takes the time to assess your wants & needs for a new or used vehicle. He's not a high pressure sales person at all. He makes sure your satisfied with your purchase from start to finish & even after your purchase. Highly recommended him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Luv4me3 on 4/3/2019 at 6:12 PM. Helped by Drew.

Worked with Drew, he was professional and provide world class service. I was able to get the car I wanted, and the service was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buying made easy

By Roguejay13 on 3/20/2019 at 1:51 AM.

The whole staff at Hall Acura went above and beyond to make sure every question I had was answered, no matter how silly. It was my first time buying a car and they walked me through the process step by step, making sure I followed the whole way. I had to come back the next day to drop something off and everyone greeted me like I was an old friend. I mentioned to the very kind sales rep that I’d worked with the day before, that there was sharpie on my drivers side window, with the intention of getting a recommendation for cleaning it and instead he said he could take care of that while I was already waiting. I can’t even tell where the marker was now. I look forward to a long relationship with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Hepburn on 3/2/2019 at 11:26 PM.

Ron was super awesome to work with. Went above and beyond to make sure we had a great buying experience and am very satisfied with our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Sales

By John on 2/28/2019 at 6:49 PM.

The entire team at Hall Acura are superb and very accommodating! I would highly recommend the dealership to friends and family. I am a very satisfied customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shop at Hall Acura Va Beach Va

By Hall4you on 2/26/2019 at 2:03 AM. Helped by Pati Hennard, Sales.

Enjoyed meeting and working with Pati Hennard. Friendly and knowledgable. She is easy going, low pressure sales. Overall 5 star experience. Highly recommend Hall Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return customer

By Mayil on 2/18/2019 at 4:13 PM.

I have had the pleasure of purchasing 2 vehicles through Bernard. I remember in 2013 when I was in the market for a car, I was walking around the Hall Acura VB lot and Bernard came up to me, introduced himself and asked me what I was looking for. Without being that usual pushy car salesman that we all hate, he led me into his office and showed me a print out of the vehicles which were going to be put on sale the next few days. I immediately knew I'd be purchasing a car from Bernard. Fast forward 5 years and I traded in that RDX for my current 2019 RDX. I wanted a certain look and Bernard made it happen! He is professional, courteous and patient! Definitely a fantastic asset to this dealership!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very disappointing experience

By Drladyj on 2/14/2019 at 10:26 PM.

Hall performed very poor service, causing me to return the car to Hall for the service to be performed correctly. The service manager, instead of apologizing for the service being very poorly done, stated that he'd ", do me a favor" and not charge me for the second visit to fix the incomplete service job. When I finally retrieved my car from Hall, there were scratches along the back driver's side of the car. After purchasing two vehicles with Hall and loving the sales department immensely, this was a true disappointment. I have instead started taking my car to Priorty Hall, where I am very happy with the service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fourth car purchase with Hall

By Noscreenname on 2/6/2019 at 1:16 PM. Helped by Donnie.

Great customer service in Sales and Service. Repeat buyer (4 times). If you are interested in a car at another of their locations they bring it to your requested location ASAP. Everyone dreads buying a car because it’s takes all day, this last purchase we were in and out in 2 hours!

I would recommend this dealer.