Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST

By Dietz on 3/6/2019 at 2:37 AM.

This was our first time at Hall and we had great service thanks to Berna. She went above and beyond to help us. She kept us informed the whole time our vehicle was there. She provided the best customer service that we have experienced at a dealership. Thank you Berna for all of your help and for being top notch. We have found a new dealership to utilize thanks to you!! Bruce and Susan Dietz Appliance Repair Service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely professional amd personable staff!!

By MPH on 2/18/2019 at 8:56 PM.

Every encounter I had with a staff member was pleasant, and professional from the moment I walk in the door and was greeted promptly, to the time I left. All of my questions were answered, and they went above and beyond with the servicing of my vehicle. The Chesapeake branch will be my first stop if anything goes wrong with my vehicle in the future!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Completely Frustrating Experiences.

By Jeff on 2/12/2019 at 3:49 PM.

2nd Terrible Experience. Returned my vehicle (5) times last year to rectify a problem that cost me $1,300.00 dollars and didn't fix the vehicle. Spent the year driving a car around with a mind of its own. RETURNED a year later with the same issue and was charged $495.00 dollars, guess having a warranty was a joke. The car went down a day after getting it back. Check engine light and several others remain stuck on.A call to the service desk hasn't been returned, it's ok. IM DONE !!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great customer service

By Casey on 2/8/2019 at 5:09 PM.

Jeff made my experience exciting and painless. He listened and in the end I drove away with the car I've wanted for years! Thanks Jeff and team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerry is Amazing

By Loscdj11@aol.com on 2/5/2019 at 12:53 AM.

I was looking for a RAM 1500 fully loaded but I wanted to stay within my price range. Lou also known as Jerry made it happen. He worked with me for 3 weeks. He was very enthusiastic and treated me as if I was a part of the dodge family. He made sure he took care of me. He called and/or email me. He did not want to sale me anything I didn't like and he understood and met all of my needs and wants in my truck. I have already referred two of my friends to him because he is an amazing guy not just a car salesman. I would purchase from him and this dealership any day. Omar

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled Service Turn Around

By ECF on 1/21/2019 at 7:55 PM.

Scheduled service oil change and tire rotation. Dropped off on time and was ready when promised. Check in and Check out very easy. Customer Service continues to be stellar for this location! Very Pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick

By Hellcatlover33 on 1/18/2019 at 4:20 PM.

Excellent customer service. Came in with no appointment. Was in and out in a jiffy. Professional, knowledgable service advisors. My Jeep Compass thanks you for treating him right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brake job

By Ysoill on 1/9/2019 at 9:33 PM.

I own a 2017 charger Daytona 392. When my brakes started to squelch hall went out of their way to get my brakes fixed and have dodge cover the repairs. Berna did an outstanding job taking care of my car. Hall is the only place I will take my Daytona

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Receptionist!

By KRivers13 on 12/15/2018 at 6:06 PM.

Berna Aguirre is absolutely amazing!!! I love talking with her and laughing about the day. She truly is one of a kind!! Please promote or give huge raise!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Blackman100 on 12/14/2018 at 12:56 AM.

Even though I'm having issues with a brand new 2018 jeep wrangler JL Berna has been very good and is the epitome of customer service .She made me feel very relaxed and comfortable despite my nightmare with my purchase of this jeep wrangler

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernanke Rocks!

By Forgetful1 on 12/13/2018 at 10:09 PM.

After receiving a Notice from the Dealership that Regular Maintenance and Service was due, I called and was promptly scheduled for a visit at a convenient time. Upon arrival BERNA did the necessary administrative paperwork and then arranged for a ride home for me. Upon completion of the service, Berna contacted me and I returned to the Dealership where my Jeep was serviced and ready to go. Thanks Berna, for your Professionalism in making my Service call go smoothly!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Defective part

By RamItGood on 11/19/2018 at 3:41 AM.

My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called me back she confirmed that the maintenance department agreed with my diagnosis. She said my truck would be in the shop for four days end it was completely covered under warranty zero dollar deductible and a free one rental vehicle for me to use in the meantime. Although I was a little upset about my truck being in the shop and being so new, I was very pleased with the service and they got the job done in three days instead of four.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Recall Issues, Great Customer Service

By MegRen30 on 11/9/2018 at 7:04 PM. Helped by Travis.

This dealership has been the main one I've gone too since getting my 2013 Dodge Charger. Eileen and Berna have been great anytime I have to come in, even with an emergency situation as my last one was. My only complaint was the time length it took to get my recall parts in to get the recalls corrected. I had to wait a month and a half for a part. Though this normally wouldn't have been an issue, my alternator was on the recall and had left me sitting once before. The day before I was finally able to get the part replaced, the alternator almost caught fire when leaving work. However, I called and they were able to bump my appointment up to that day and I had it towed right there. All in all, I would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By Rodney on 11/3/2018 at 7:48 PM.

Service with a wonderful smile!! Brought my 2017 Jeep GC in for an oil change and was back on the road in less than an hour! Would give her for a promotion if I owned the dealership! Keep up the good work Eileen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Mosier jeep on 10/29/2018 at 9:32 PM.

This was the third time I’ve gotten my Jeep serviced there and each time was blown away at how comfortable and energetic the service team was thanks to Eileen and Berna

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable service techs.

By Sheeddodge79 on 10/27/2018 at 3:19 AM.

Called the the service department and got a quick and early appointment. Service was fast and satisfactory so far. Got a courtesy ride. Didn't have to wait long at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By elbeasley on 10/26/2018 at 6:09 PM.

Berna is the greatest. Love dealing with her when I come in for service. She always explain everything that is being done. Great customer service. And takes the time to call me to keep me informed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing support

By Charger12 on 10/26/2018 at 3:08 PM.

I had by far the worst things happen to my car and when it was sent here the problems just piled up. These guys collected all the information and fixed everything. Best part, they managed to cover it all with warranty and recalls. Great customer service and support.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience

By Stephnay223 on 10/16/2018 at 9:28 PM.

I had a great experience over all. They were nice to me And I’m definitely excited about my car. Steve also helped me but I don’t know his last name.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ram owner for life

By Neetah on 10/14/2018 at 5:28 AM.

Lou Gehrig was my salesman and I must say if you’re looking for a great guy to deal with, lou is your man. He was honest and answered all my questions. When it’s time for my next vehicle I will be heading back to Hall.

I would recommend this dealer.