Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Outstanding service!

By Mama llama on 3/19/2019 at 8:47 PM.

Chris was very respectful and patient with me (and my toddler). He was very approachable and was so kind to help me and answer all of my questions. I will definitely be back soon ready to buy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Hancock

By Hedge44 on 3/19/2019 at 8:00 PM.

Awesome guy to work with! Gets after it day in and day out! Will definitely get you into the perfect ride of your needs. Would 100% recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris is awesome!!!!

By Cquillin757 on 3/19/2019 at 7:27 PM.

Chris is amazing at his job. He made checking out cars a breeze and was very helpful with answering all my questions. If you are in the market for a car definitely contact chris. 😁

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible experience!

By JvkeHolmes on 3/19/2019 at 7:00 PM.

I had a lot of questions going into the dealer, Chris Hancock was able to answer all of them! Amazing customer service! If there was ever a man that was perfect for the job, it’s Chris!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Hancock is the bees knees

By Liftedfoz on 3/19/2019 at 6:28 PM.

Chris is an honest guy and wants the best for his customers. I’ll definitely be back again just because of his customer service expertise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lincoln4me on 3/19/2019 at 6:38 PM.

Chris was very patient and helpful in finding the exact vehicle that I wanted. Everyone in the dealership was very kind. I will definitely be buying my next vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer service!!

By Hunter on 3/19/2019 at 6:20 PM.

He is very professional and helpful. He helped to find the car I need and I love. Also make sure I goer the best deal. Thank you Mr.Hancock!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jlp21658 on 3/19/2019 at 4:47 PM.

Chris made the car buying experience efficient and stress free. As a first time buyer, he made me feel right at home. Customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phone call

By juliacostello10 on 3/19/2019 at 4:39 PM.

I spoke with Chris Hancock over the phone regarding a vehicle that I am interested in. He was very helpful in explaining some financing options. Overall, great experience and will be looking into coming in person to speak with Chris.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular Customer Service

By Shellysapple on 3/14/2019 at 2:54 PM.

Your employee Chris Hancock was pleasant to deal with, informative and not high pressured. Awesome job!! I will definitely be visiting him again once my finances are more stable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Ccaplan on 3/12/2019 at 2:39 PM.

Chris was great to work with and we went through a seamless process to get me into my dream car! He was friendly, professional, and patient throughout the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

treated very well.

By Jrcox4461 on 2/24/2019 at 8:47 PM.

chris has been great, i'll only buy from Hall Ford. there the best dealership. i'm improving my credit score, i like the new ford rangers.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Second Time Around

By Lanie on 2/22/2019 at 11:49 PM.

My 2015 MKZ was totaled and I needed to replace it. Since I was already familiar with this particular model, I definitely wanted another one. Isa was able to find another one for me at his dealership, a year newer with less miles. He made the stress of buying a replacement vehicle a little less stressful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Big Dave on 2/7/2019 at 10:02 PM.

Ordered a new tire. Gave me the best price in town. It was here in 2 days and installed in record time. He is an asset to the company for sure.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Still a satisfied customer

By E Dix on 1/21/2019 at 2:48 PM.

I have been having my vehicle serviced at this location for almost 2 years. I have been very pleased with the professionalism, punctuality and efficiency of the staff as well as service team. On my last visit I had an issue which I addressed with management and it was taken care of promptly. The service manager went above and beyond to correct the problem. I will continue taking my vehicle to Hall Ford for my service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman

By Chris 9151 on 1/10/2019 at 12:59 AM.

Chris is the best salesman that I've ever dealt with in ever buying a car he was not pushy was straight forwards very honest right on the spot answering all my questions. I will never buy a car from anyone else except Chris

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Ive been going here for decades. Its the only place i get

By sniffme.langtry on 12/30/2018 at 3:49 AM.

Hall Ford has been my dealer for over 20 year and Xavier has always been my "go to" guy. He's a great salesman, no pressure, very professional and pleassant to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

TWO NEW CARS!!!

By Camper6969 on 12/28/2018 at 1:40 PM.

We had an awesome experience with Isa and his fellow employees. We went to the dealership just to get an oil change and ended up trading that car and our truck for two new ones. Hall Ford Newport News did an awesome job with getting us in some new vehicles with no miles and less equity.... We could not be happier!!! WE will return in several years for new ones again...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By My Car on 12/27/2018 at 11:02 PM. Helped by Whitney Robinson - 5 Stars.

Great working with all the staff especially with Isa, Whitney & Cameron. They were very attentive to my needs. Very patient answering all my millions of questions. They never made me feel unimportant or rushed. It showed that my satisfaction was important to them, not just to sell me a car but for me to have the car I truely wanted without settling for something just to say I brought a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So good it felt wrong

By #1ChrisHancockFan on 12/26/2018 at 7:16 PM.

The whole team was great and made it easy to buy a car. Chris was extremely helpful and got me the perfect car for a good price, even shipped it in from another dealership. I would shop here again

I would recommend this dealer.