Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful!

By MazdaDriverCx5 on 12/11/2017 at 4:07 PM.

My experience with this dealership has been nothing but pleasant. Virgil is a professional salesman and helped me find what I'm looking for. I appreciate the friendly environment and would absolutely recommend this dealership to anyone looking to buy a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and welcoming!

By MarcelM on 12/10/2017 at 12:05 AM.

An extremely friendly and helpful approach, Virgil made finding and buying my CX-5 hassle free and actually PLEASANT! With no pressure and no bulk, I was able to test drive multiple vehicles that were selected within my parameters. I felt no obligation to explain myself when taking time to sort my research and decide on what used vehicle I was going to choose. Upon return Virgil and the whole Hall Mazda team made it a smooth purachsing process!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
3   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Busy Saturday

By Relloyd on 12/9/2017 at 6:49 PM.

I had a scheduled service that ended up taking 2.5 hours. I was a little frustrated, but I had plenty of work on my computer so I wasn’t in too much of a hurry. To my surprise, Mr. Kavula was very generous and handled everything for me due to my prolonged wait. While the service time wasn’t convenient, his care was excellent. For that reason alone, I will return. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Uncle Virg !

By JoAnnB on 12/9/2017 at 6:33 PM. Helped by William Wallace.

As a first time car buyer he made the experience a breeze and comforted me every step of the way. Would definitely recommend his service to anybody and everybody and be a return buyer myself in the future. Beyond thankful!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service advisor!

By warner87 on 12/8/2017 at 11:11 PM.

Wes was totally awesome. He always gave me the beat advice in terms of what to do with my car. Very knowledgeable. He was great at giving status updates and just provided all around great service. If you need service down, I recommend Hall Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By esg on 12/6/2017 at 8:18 PM.

I went to Hall Mazda today for a scheduled oil change and the Crystal fusion service. It was a most pleasurable experience. I was greeted warmly. Wes was my service consultant today and he couldn’t have done a better job. I had been told it would take an hour and a half for the service, but Wes assured me it would not take that long and it didn’t. When the work was completed, Wes told me exactly what had been done and sent me on my merry way. Every one in the service department as well as in the show room made me feel very special. I will definitely request Wes when I return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience from beginning to end!

By ST on 11/30/2017 at 4:02 AM.

Leslie and the entire management team, Steve the finance guy and the service team are all top notch professionals . They took care of all our needs and found exactly what we were looking . It is apparent that customer service in sales dept parts dept and service dept is what sets Hall Mazda apart from the rest We couldn’t be happier and have already referred our good friends who are also looking at the CX 5. What an exceptional vehicle. Thanks to everyone who made our purchase possible and such a great experience !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Me on 12/2/2017 at 1:49 PM.

Wes was very helpful and friendly. I was in and out of the dealership with hardly a wait. I had an oil change and inspection done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and repairs

By Ceebreeze on 12/1/2017 at 4:59 PM.

Wes is the best service manager I have ever encountered at a Hall dealership. His professional demeanor is superb. He answered all my service questions with practical understandable explanations. He was thorough and followed up my service with timely courtesy calls. I couldn't be more satisfied!. My iexperience was superb in every way possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Wonderful and honest experience

By HH234 on 11/22/2017 at 8:05 PM.

In our search for a new car we visited many dealerships and by far enjoyed our experience at Hall Mazda the most! The environment was friendly and the people were honest..especially our sales rep, Virgil. Honest and friendly, which made the whole experience very stress free!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable technicians

By Benji0 on 11/13/2017 at 8:58 PM.

Samantha's depth of knowledge and ability to break down complex problems to a layman customer is beyond expectations. Her pleasant demeanor and competency always makes it a joy to work with her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Amanda517 on 11/10/2017 at 6:23 PM.

Virgil was great! I’m very satisfied with my experience with Hall and he made my time with them even better! I highly recommend working with him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST CUSTOMER SERVICE

By KEggs on 11/9/2017 at 2:22 PM. Helped by Taryn.

Have had a wonderful experience from the very start with Hall Mazda. Everyone there you come into contact with is happy and friendly and willing to help. All of my questions are always answered and not to mention they really do take care of you in terms of services offered, complimentary or not. Do yourself a favor and go with Hall Mazda! Bonus points for getting your services done with Taryn. She's fantastic! As are the other service providers, totally top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Visit

By Annettes on 10/30/2017 at 6:07 PM.

Mark was awesome! Very knowledgeable and courteous! I love the CX5 and if we can work out a lease payment that fits my buget i would be excited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert is a great salesman, he will work with you!

By Kevin and Joanne on 10/29/2017 at 9:43 PM.

Robert is a great salesman but it was his personality that made us want to continue to work with him and this dealership. We are picky, I'm not going to sugar coat it, and Robert is knowledgeable...we appreciate the time he took with us! He even delivered the car so I wouldn't have to deal with the traffic! Thanks Robert!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great response and helpfulness

By Sydoniedm on 10/26/2017 at 6:37 PM.

The dealership was very fast in assisting me. Great coustomer service, very attentive to your needs. I went to see about my first car and Virgil was whom handled my paperwork he paid attention to my needs and didn't judge my situation. Unfortunately I didn't get vehicle at this time but in a month or two I will be going back.

I would recommend this dealer.

Overall Rating

2.8  

5   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

SICK AND TIRED, 6 MONTHS LATER

By dquesada56 on 10/25/2017 at 3:46 PM.

This is honestly difficult to do because I believe in chances. BUT! After having continuous problems from day one, I have to do my part so hopefully attention is brought to the issues I experienced. May 2017 - Bought a new MX5. The secondary key was "with the manager at his house, in his night stand." Was told repeatedly that it would be brought in and they would give me a call when it was brought back. A month and a half later, they decide to cut a new key instead. Good thing I never needed the spare in that time. The tint which was added after purchasing the vehicle, began bubbling after three weeks of install on the passenger and back windows. New tint added by same facility. June 2017 - Tint began bubbling again after three weeks. Returned car again to have tint replaced. They said give it some more time and the bubbles should, "work themselves out." Was also told the tint should take 1-2 days to complete. Got the car back in 3-4 days. Good thing it wasn't my primary. August 2017 - Returned from a short vacation out of town to find my car dead while sitting for two weeks. Was told that I shouldn't leave anything plugged into the USB charger while away and that even a phone charger will draw from the battery and drain the battery. Jumped the car and drove it to the dealership and had a new battery replacement done. Also, to find that the rear tint AGAIN was starting to bubble in multiple places. Tint was replaced AGAIN and they said give it some additional time, that the weather is likely causing the bubbling since we do have extreme heat in this area during the summer. September - October 2017 - I continuously observe bubbles in the tint, but will "give it time to see them dissolve on their own." October 2017 - After returning from a vacation after two weeks, I AGAIN return to my car to discover yet again that it is dead! Nothing is plugged in, no after market parts installed, NOTHING other than stock equipment and a perfectly clean interior. I jump the car, once idling the dash lights, the console gauge lights, and headlights flicker randomly. I allow 10-15 minutes of charging off the alternator and drive for around 15-20 minutes. The engine light stayed on the entire time and upon returning home, I turn the vehicle off and attempt to re-start the vehicle and nothing. Car is completely dead. Meaning the system isn't charging now or the NEW battery they installed isn't holding a charge. This was the time I decided enough is enough. I have purchased a car that is not holding up to its value and am tired of wasting my time with a NEW car that should NOT be having these issues. Took the car into the service station and requested to speak with the service manager and the GM at the same time to prevent from having to repeat myself. In a very frustrating and explicit manner, with no direction of frustration driven towards them personally which I clearly stated before speaking, I explained the months of BS I have been dealing with after purchasing this new car. Sandy Harris(Service Manager) was clearly capable of listening and understanding my frustrations as she listened and could agree to my issues and offer suggestions in handling the situation. However, Lannin Norkeveck, the General Manager and highest authority began to take the situation personally and began badgering and belittling my complaints as if to stir the pot and cause nothing better than to worsen the situation. You have to be there to understand or be able to listen to the recording I have of the situation but in short, I told them that after dealing with all this I would be leaving my review online and making sure that this issue is heard at a higher level. Once that was said, Mr. Norkeveck, looked at me immediately and said, "If you're going to do that and leave bad reviews, then I refuse to help you with your vehicle!" Completely blown away by his remark, I replied, "Really, that's what you want to do huh?" To which he replied, "Yes." So I stood up and walked out of the office and on my way out I ask for his card and if he would sign something that says that's how he wished to go about handling this. To which he agreed and began walking to his office. While following him to his office he turned around and stated that leaving reviews was unnecessary and not helping anything. I told him that it was most necessary and that there are numerous people here up and down the chain of command that are aware of my frustrations since I have literally spoken with EVERY manager here and nothing seems to help. Mr. Norkeveck began telling me that he is now going to call the police for making threats! Making threats to leave bad reviews about the service at Hall Mazda! I laughed and said for him to please do so if that's truly how ridiculous he wants to look. He walked away and returned 10 minutes later with his card with a completely different attitude. The attitude you'd expect from a GM. However he still pleaded to not leave a bad review. TINT STILL BUBBLING!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Bryan on 10/21/2017 at 3:11 PM.

Leslie treated me and was very forthcoming and explained the whole process. He is very knowledgeable about Mazda’s and made the entire experience easy a fast.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Professional treatment.

By Bill Gunn on 5/29/2017 at 12:13 AM.

Virgil Ware made my experience at Hall Mazda the best. He's a skilled relationship sales executive. Virgil listens, learns the customer's needs, and helps you explore your many options with the Mazda lineup of great vehicles. Virgil even compared various Mazdas to key competitors (Nissan, Honda, other). No pressure, just options. He's the kind of consultative sales executive you will enjoy and quickly recommend to your friends. See him soon and tell him Gunner sent you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership, I plan to buy my next car from here!

By criver21 on 5/20/2017 at 8:48 PM.

I had a fantastic experience buying my used 2010 Mazda 3 here! Ernest Bridgette was very patient and worked hard to get me into a car that I am very happy with and that fit into my budget. He was very straightforward and honest, as he was upfront with the condition of the cars I looked at and helped me look through the CarFax histories for each. The overall shopping and buying experience was great, and I did not feel pressured through almost the whole process. They did turn up the pressure at the end of the buying process to buy an extended warranty and other services, but I think that's pretty standard fare for a dealership purchase. I will definitely come back the next time I'm in the market for a car. Very positive experience overall, and I highly recommend them!

I would recommend this dealer.