Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dissatisfied with the customer service

By Brehon H on 10/4/2018 at 10:51 PM.

I purchased my 2016 Hyundai Sonata from Hall Nissan in May of 2017. I had recently suffered a bankruptcy and I also was in need of a reliable vehicle that could accommodate my daily commute to and from work (I work approximately two hours from where I live ). The salesman who sold me the vehicle was very professional and straightforward and he made me feel valued as a customer. I cannot say enough good things about him. And at the onset, the sales manager who helped me with the paperwork and financial information seemed appreciative of my business and also appeared to make me feel important as a customer. That person was Ethan Levy. I drove off the lot that day with the mindset that this was going to be a great union. Unfortunately, the very next day after I purchased the vehicle, I was working when a mini hailstorm took place outside my job. Luckily, no glass portions of my vehicle became damaged because of the storm. But there was body damage. I now had several mini dents all over the body of the vehicle. And I’d only had the vehicle for one day. I was upset about the situation but I was optimistic that the dealership that sold me the vehicle on the previous day would do something about the matter to correct the problem. I soon found out that that wasn’t going to be the case. I initially called and spoke with Ethan Levy and he immediately responded to my situation with nonchalance. He indicated that there was nothing that they could do. I had signed up for a vehicle service contract at the time of the purchase. And although body damage isn’t covered in that contract, I felt as though because I was a new customer, that the dealership would be solution oriented and would remain committed to the quality customer service experience. I later spoke to the store manager, and while yes he was more sympathetic to my misfortune, he also did not offer assistance. Also, at the onset of the vehicle purchase, I was told that each time I had to bring the vehicle in for any sort of service, that the interior of the vehicle would be cleaned out as a complimentary courtesy. I did bring the vehicle back to the location on at least three different occasions (for oil changes and vehicle inspection ). On all of the occasions, I was told that it would be no problem cleaning out the vehicle but that I would have to wait for two additional hours for that service. I understand that there are other jobs to be done with other customers, however, as I stated above, I commute two hours a day each way for my employment. So on my days off, while I’m trying to get things done such as vehicle maintenance, my time is very valuable and I expect some level of customer appreciation. So I ended up not getting the vehicle cleaned each time. I was still disappointed about the situation though. It was at this point that I started to question the dealership and staff as a whole. I wondered where was the same enthusiastic energy from the employees that was there on the day that I purchased the vehicle. Now it’s October of 2018, and I’m starting to have issues with my headlights and my air conditioning. I have been paying my monthly vehicle service contract bill and everything (outside of the dent/hailstorm situation) has been going great with the workability of the vehicle. I take the vehicle to Hall Nissan Western Branch and explain what is happening. Again I am dealing with Ethan Levy. In the months leading up to October 2018, I’d known that my vehicle service contract would soon be closing out because the vehicle was in the 99000 miles ballpark. And honestly, there’s confusion surrounding that because between Hall Nissan, Fidelity (who the warranty is through), and SPP, Inc. (the payment processor) ,no one can give me a direct answer on whether the coverage expires at 99000 miles or does the coverage expire at 99000 miles FROM where the mileage was when I first got the vehicle (which was around 35000 miles). And Mr. Levy gave me every reason and excuse imaginable to lead to him not being able to assist me. He said that the headlight issue appears to be a bulb issue and that I can go to an Advance Auto Parts or an Autozone to have that rectified; all the time leaving out the part about no one being able to get to the bulb because of the vehicle assembly and that a certified dealer service department has to fix the issue. He even went as far as telling me that he used to have a Hyundai Sonata (further showing that he knows that the bulb cannot be obtained without having to somewhat take the vehicle apart). As far as the air conditioning issue , he advised that from what I described , it sounds like a blender issue (which magically is not covered under my service contract). He also indicated that he could not pull up any of my contract information because “the internet was down.” Overall, I feel very dissatisfied with the totality of my experiences with Hall Nissan Western Branch in Chesapeake Virginia. The staff does not go above and beyond for the customer and they are quick to inform you of what they cannot do for you instead of providing quality customer service. I have been very vocal with my friends, family, coworkers, etc. about my displeasure with this business. I have been telling them to not do any business with this location because the staff will make you feel valuable while they are trying to sell you a vehicle. Contrarily, if you need anything after that, they will treat you like garbage. Additionally, I don’t know why Mr. Levy even has a phone extension because he does not answer phone calls or return phone calls or voicemail messages. I will submit this complaint to everywhere that I possibly can because I do not want another consumer to experience what I have experienced.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service

By Mrsdavis on 7/6/2018 at 5:14 PM.

I bought a 2018 rogue IN CASH.. It didn't even take 15mins for efrem and keith to close the deal with me. 3days after i paid my car i realized that the person who cleaned my car took my all weather mat so I tried to get a hold of keith and efrem to assist me to retrieve my mats. Sent them emails, calls them everyday ,leaves voice mail to call me back, yep no avail! I really regret getting my car from them. Bad bad customer service! Will never ever get any car from this dealership ever again!

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good straight up guy

By billi757 on 7/8/2018 at 10:39 PM. Helped by Justin champ.

Justin champ did a good job being straight up and making us feel important and confindent That we was making a good investment thanks again Justin!!🏅🏅🏅🏅🏅

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Mcintyres84 on 7/6/2018 at 5:37 PM.

Greeted quickly, took care of service needs quickly. Walked me in the waiting room and came to get me, when car was ready. Friendly, positive attitude, and communicates with me respectfully.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was great.

By Frankco357 on 5/21/2018 at 4:25 PM.

Well to be exact I always have a good experience when I come to this Nissan dealer that was a reason why I started coming to Hall Nissan I actually bought my vehicle from Victory Nissan but you guys are closer to where I stay so I decided to come to Hall Nissan and my experience is always great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was great!

By Anthony.Weaver on 6/17/2018 at 4:56 PM.

The service was great customer service from Michael was awesome and I received reasonable prices. The store is very convenient to my house and the work on my vehicle was done to my satisfaction!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!!

By Grandmato3 on 6/8/2018 at 12:14 AM.

Great service, very clean, quick with service and o had no appointment. They always take care of our car and they even washed it too!! Thanks Hall Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change/Tire rotation

By Kwill on 6/8/2018 at 8:39 PM.

I love Hall Nissan of Western Branch. The customer service at this dealership is awesome. Your always greeted with a smile. They listen to all you concerns and finds ways to solve the problems. This dealership is my go to for my car buying and service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Altima on 5/26/2018 at 12:42 AM.

I have always received great customer service. I usually don't have a long wait. The staff go over and beyond to make sure I am pleased. The prices are not bad.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Had s problem with my vehicle

By Dedabren22 on 5/19/2018 at 3:17 PM.

They put the car on computer. Found the problem and eepaired it. They were very courteous and faurly prompt. Mr Surles was very informative about describing the problem.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Service Visit

By jc on 5/25/2018 at 10:07 PM.

So far everything is ok. Just no loaner car. Please check to confirm availability of parts before recommending replacement and let customer know if it has to be ordered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael is the best!

By Kiwi2j on 5/25/2018 at 9:12 PM.

Michael is the best team lead and I only see him when I have to go! He’s always friendly and knowledgeable. Thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Kadedra on 5/25/2018 at 10:16 AM.

Richard was polite and friendly, let me know up front the service would take a while, given all the work I requested (which I appreciate) and provided transportation back to my home until services were complete. Very satisfied with the service overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience

By S.Dunn2019 on 5/24/2018 at 2:01 AM.

I am a Gas and Go type of woman but when I need to have my car serviced somehow Mr. Martin is always there and he takes great care of me. He is very friendly, honest, and always provides consistent customer service. Between Mr. Martin and Mr. King who assisted my mother and I when we were looking for a car, I never had any bad experiences. Both Mr. Martin and Mr. King have made each experience at the dealership stress free, positive, and quick. I am also confident that the superior level of customer service, knowledge and skills they possess reflect the goals and values of the company they represent. In my experience when people love what they do they can't help but to spread that same energy and positivity and these guys are excellent!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast oil.

By 5456tamithy on 5/23/2018 at 9:06 PM.

Very fast and extremely convenient for walk in. Nice waiting area. Makes you want to come back over other competitors. Driving my new sentra is wonderful, and want to continue seeing it gets the parts it needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By mg on 5/21/2018 at 7:51 PM.

Ive had good experiences everytome I've come to this dealership. Everyone is so friendly and thorough. although there was a wait for having my car serviced both times i went, it went by quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finest service I've ever had.

By xouxique on 5/21/2018 at 6:33 PM. Helped by Jacob Palmer.

I bought my car from this dealership online. Every person I dealt with was courteous and professional. They answered all of my questions and treated me as if I were buying a top of the line luxury vehicle, not just the simple sedan I purchased. I would recommend Jacob Palmer as a sales associate to anyone looking to buy a vehicle. He truly went above and beyond to ensure my satisfaction with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Steeler girl on 5/18/2018 at 10:16 PM. Helped by Mr. Stokes took care of everything and my husband and i were very pleased..

I took my car in for an inspection soon as i drove in mr Richard stokes.your service person was right on it.I wasn't there for 10 minutes before he had all paperwork done gave me the time it would be ready and i was done.and text me when it was ready oh and did i say it was ready when he said it would be.he were very professional and friendly he even clean my car for me knowing that it might rain.I was very happy with my service and customer service will tell my family and friends too ask for mr. Stokes thank you so much.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!!

By Nissanfan on 5/17/2018 at 11:56 PM.

I received Great service Farm service representative and dealer, Rick Stokes!!! He also just so happened to be the same person I bought my car from 2 years ago who gave me an awesome deal on my 2016 Altima. This time I took my car in to get a remote start installed and it took much less time than I expected. Rick was very helpful and accommodating. I felt like I could trust him to give me the no-nonsense evaluation of my vehicle at any time in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast and professional

By Heartec on 5/17/2018 at 9:53 PM.

They get you in and out in a timely manner so the day is not wasted and very courteous. Fix things right the first time.

I would recommend this dealer.