Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.8  
Friendliness
4.3  
Overall Experience
3.9  
Price
3.8  
Quality of Work
3.9  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Pleasant service experience!

By Joe on 1/27/2017 at 9:30 PM. Helped by Clint.

Bringing a car into a dealership service center can be anxiety ridden, not so here at Halterman's Toyota in East Straudsburg. All the people were extremely polite, friendly and helpful. The dealer ownership there should be very proud of their service department, especially Clint and the ladies behind the payment counter. The customer service there was superlative. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Halermans is awesome!

By Ariellew529 on 9/17/2016 at 1:16 PM. Helped by Rodney Wilson.

They were very friendly and helped me pick a great car and for a great price! I highly recommend buying your next car at haltermans!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car buying experience ever

By Tmartino26 on 8/10/2016 at 12:03 AM. Helped by Mike, Denny, Mike stevens.

I purchased a 2013 Mitsubishi evo from them back in 2013 when none of the worker now we're there and it was one of the best experiences ever. This past time I got a 2015 evo final Edition and it was a nightmare. I was there for 10 plus hours being told on thing after another from Denny who was putting the deal together. After sitting at the Mitsubishi dealer for hours they took us up to the Toyota dealer to sit for a few more hours. The next day I was contacted that they need to fax me a form they messed up on so I could resign. One week later I was contacted and told that they messed up my contract and needed to come back up to the dealer an hour away from my house and resign it. I also didn't receive my plates for almost 2 months and had to go up another time so they could give me a dealer plate so I could drive my car. Also they assured me that there would be no excess payment needed for the old lease witch Denny and Mike both lied to me about as well as the finance manger at the Toyota dealer. I called time and time again only to be told what I wanted to hear and eventually they just started telling me that they didn't say that and it's not going to happn. Needless to say I will never be back there or recommend anyone there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Amazing and caring

By Dyl38luc on 8/8/2016 at 3:23 PM. Helped by Brian.

My rep was courteous and passionate about his job. Explained my vehicle inside and out. Brian is his name. I was very satisfied with the service

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Pleasant Buying Experience

By Melissa C on 8/4/2016 at 3:49 AM. Helped by Denny and Albert.

Thank you Crystal R. for taking care of me and a making the day a favorable purchase experience. I had spoken with Crystal prior to coming and expressed the type of vehicle that I had in mind. I got there and that was the vehicle I test drove and purchased. Financing a car can be stressful and overwhelming. This process went smooth. It was almost unreal and probably one of the best car buying experiences that I have ever had!! Everyone was a pleasure to deal with. I am looking forward to a long time relationship with Halterman's. NO exaggeration - I am very pleased with the service that I received and even the follow up call. Get to Halterman's today!!! (and let me know what you think!!) Melissa C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a 2010 corolla sport series

By willsride123 on 5/11/2016 at 5:37 PM. Helped by Brian Conte and Junior.

My name is will and I recently went searching for a newer and more reliable car with a low monthly payment. As I met with a salesman named Brian Conte I was pleasantly surprised as to me he was genuinely real meaning that he fed me no bull. After explaining my situation he showed me a car that I absolutely had to have and he made it happen! What really moved me was the genuinely sincere approach of character from the time we met to the time of closing on the car. Brian was polite, professional and just a straight forward guy. He couldn't promise anything but went above and beyond to see what could be done. And did not just do so just for the sale. I now consider Brian to be a good friend. In the end he was able to put me in a beautiful car with reasonable payments. Brian and the entire staff were respectful, professional and helpful! I truly do believe that this is an All star dealership. I could not be more satisfied. I have already refeard others to vist and I plan on being a returning customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Buying a Vehicle

By Denise/Lee on 5/4/2016 at 2:23 AM. Helped by Mike Stevens, Denny Castellaneta, Roger Harry, Crystal.

We purchased a 2008 Toyota Corolla with Mike Stevens & Roger Harry and had such a great experience, a few months later we called Mike to let him know we were looking to trade in our other vehicle to purchase a newer vehicle. Mike Stevens and Denny Castellaneta worked tirelessly to close the best deal possible. We are so happy with our new Mitsubishi Outlander and would recommend you go see them when you are looking for your next vehicle. I'm sure you will not be disappointed. They truly care about their customers and you are not just another sale to them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael McIntyre

By miked on 4/9/2016 at 3:33 PM. Helped by Mike McIntyre.

Car buying can be a stressful and confusing experience. Mike took the stress and confusion out of it. I truly felt like I had my own advocate in Mike and that his motives were only to make me feel comfortable during the process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

long day, but worth it.

By Bud on 3/29/2016 at 3:22 PM. Helped by Larry, Denny, Albert.

When we took a ride to the Poconos to look at cars, we had no idea we would be driving home with a brand new car. Although it took over 7 hours to complete the deal, Larry, Denny and Albert went out of their way to get us the best deal possible. We love our new Outlander.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience of my life!

By Katrina T on 3/26/2016 at 2:32 PM. Helped by Denny, Brian, Crystal, and Tammy.

I filled out my finance application on a Sunday and I had a call back by the dealership by Monday and I was in my new car by Tuesday!! Denny and Brian were extremely dedicated to getting me and my daughter in a safe, reliable, and affordable car!! They went above and beyond my expectations and it was the best car buying experience of my life!! Start to end it was fantastic! I recommend you go see them at haltermans!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By S. M. on 10/5/2015 at 9:23 PM. Helped by Steve.

Sales process was excessively long with a lot of sitting around waiting for the sales manager. Eventually purchased a 2015 Outlander Sport. The people at the dealership could not get my phone or my fiance's phone to connect to the bluetooth. Forced to purchase pin-striping for the vehicle, then the pin-striping was never done. Called the next business day and was told a manager would call me back. I had to call 4 times in 8 days to finally hear back. Poor customer service. Only buy from them if you enjoy headaches.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

False Advertising.

By king 236 on 9/30/2015 at 5:18 PM. Helped by Gwen Denny and Steve. Steve was fantastic and was kinda dumbfounded and put on the spot because of the others incompetence..

I had been in contact with Gwen at Haltermans Mitsubishi a total of 11 times via email to ensure that the car I was driving a hour to get just to ensure that I would not be taking a day off of work and driving a hour. Several E mails confirming that the sales Manager Denny approved the deal. In her words it was a go. Done deal all I had to do was bring the necessary documents. I had financing already secured, Got the confirmation email that I was to be there first thing in the A.M. and I was. In addition I got a email confirming it at 745 am that morning. Had all my ducks lined up in a row as Iike to make things easy as possible. I get there all is proceeding well. working with a nice salesman and since Gwen had already given my packet tot he sales manager Denny should be relatively painless. Until the salesman goes to get the car I came purchased only to find out it supposedly sold yesterday afternoon. Very little explanation aside from typical car dealer excuses. Personally i think they are the most shady dealership around and they downright lie to get you on their lot. I will do whatever I can to ensure other potential buyers do not fall for this shady business practice. I aske the sales Manager for some reimbursement for time lost at work and travel. responds sarcastically Im not reimbursing you anything. Not even a lunch for my inconvenience. It all good I work in public relations and meet all types of people daily. word of mouth is what I do.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By jadc on 3/16/2015 at 10:39 PM. Helped by Thomas Mccree.

Mr.Gonzalez and Mr.McCree walked me through the process with easy.They were very knowledgeable in they department. The made my purchasing experience very enjoyable and at easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service

By dawnpunt on 1/17/2015 at 3:29 AM. Helped by Gerard Tracy, Rodney Wilson.

I recommend this dealership to anyone who wants to purchase from honest and caring salesmen. I had the greatest pleasure of dealing with Anthony Gonzalez, Rodney Wilson, and Gerard Tracey. I have to be honest when I say I was not going to purchase a new vehicle, unless they worked with my numbers, but because of the 3 gentleman that i just mentioned, I purchased my vehicle, because of their honesty, and their devotion to my needs and concerns. They have made my dealings with Halterman's, one of the best experiences that I have ever experienced with purchasing a new vehicle. I recommend to anyone who wants to purchase a new car, to go see one of these 3 gentleman, before going anywhere else, they truly care about their customers, and are a complete joy to work with. I will purchase my next vehicle form one of them GUARANTEED!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service

By ncahill1 on 12/31/2014 at 7:38 PM.

I am recommending Halterman's to all my family and friends! I have never written an online review before, but I was so blown away by the service that I had to share my experience. Steve Heller and Anthony Gonzalez in particular went above and beyond what one would expect from any dealership. This was my very first new car purchase and they made it a piece of cake! Steve was so honest and friendly it was like car shopping with my father. They also stayed after hours (up to 3 hours later) not once but twice to make sure I was making the right choice. This kind of incredible service is extremely rare. I plan on being a loyal customer to Halterman's for many years to come. I absolutely love my new car! Much gratitude to Steve and Anthony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Great Service

By gaynell.williams.14 on 11/4/2014 at 4:17 AM. Helped by Ray Velez.

Anthony Gonzalez and Ray Velez were very great and I will recommend them to other people in a heartbeat. I'm very happy about my car Thank you so much Ms Gaynell Williams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I knew this was the place to buy another car

By synthia69 on 10/15/2014 at 12:12 PM.

This is my second car I purchased from the same place. The customer service is very polite and energetic. they take their time to explain the most of everything. I enjoyed my experience with the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service introducing us to our Prius!

By Mar Omega on 10/22/2014 at 12:27 AM.

Steve Heller was an excellent salesperson, and he really wanted us to find the right vehicle for our needs! He was very friendly and very honest, along with witty! Anthony Gonzalez was brilliant when running my credit and applying for financing! He was also very personable and friendly! This dynamic duo really made our day and put us into a car that will pay for itself! I hope they see this so they can know my true gratitude!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Helped When No One Else Did

By CWazny4 on 9/30/2014 at 5:00 AM. Helped by Amber (Internet).

I came to Halterman's because I desperately needed something bigger, less expensive to maintain, more reliable, & preferably a 4x4 .I had a loan with Credit Acceptance, and saw that Halterman's dealt with Credit Acceptance, so I figured it was a cut and dry sale. I spoke with Amber to the point where she knew my voice before I even said my name. I picked out a Jeep Grand Cherokee online and went in hoping I'd leave with that same vehicle. Having had dealt with Credit Acceptance before, I gathered paystubs, account info, insurance, etc that I would need. When I got there, Anthony and Steve introduced themselves to me and Anthony said that he was going to get my approval through a regular bank even though due to identity theft, I had 2 repossessions on my credit bureaus. I laughed at him. Wouldn't you know he actually made phone calls in front of me, rehashed the deal several times until he made it work and we had that approval instead of a conditioned approval. Anthony, true to his word, got me approved with a real bank again and I'm out of Credit Acceptance. I left with the car I originally picked out, got more for my trade than originally appraised, a 2 year warranty, free oil changes, and proof that people that met me that day actually worked harder for me than anyone else did. You guys are the best and I couldn't be happier with my new Jeep!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Been thru enough for one day alone...

By mrscwags on 9/23/2014 at 12:06 AM.

But when my husband and I decided to take the trip to haltermans we were welcomed with open arms by Steve and Anthony. The best dealership experience we ever had. They were tentative to our needs and did everything to make us comfortable and happy. We ended up leaving with what we wanted and these guys bent over backwards to make sure we got it and I thank them both from the bottom of our hearts??. We made 2 new friends. It was like we knew these guys forever. That's how great of an experience it was for us. They both need well deserved raises. So thanks again.

I would recommend this dealer.