Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.5  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST MOST HORRIBLE EXPERIENCE

By Miranda on 5/20/2019 at 6:13 PM. Helped by All of them mostly. But service department said the old manager is not there any longer.

Since financing this car to buy I've had to take it into service multiple times since the first month of buying the actual car. Apparently the car was checked.... well not so much. Then few days after, I get a text from hamerhonda that the dealer who sold me the car will no longer be working with them. Already skeptical as is from a fuse not working to my lights acting weird and a funny noise... I thought what a disaster. Usually my grandma helps me with stuff like this but when I over looked the contract for what I thought was a 17,000 dollar car. It turned into a 22,000 dollar contract. The person who sold me and my grandma told us , I would have warranty with almost everything and that the car will be covered for service and maintenance and roadside maintenance and for anything wrong mechanically and that I will get the full packages , advantage care and for this and for that. So I thought "hey couple grand more and I get service too" Sounds great. Well turns out that was way to good to be true. Almost every single time I brought my car to get serviced they tried to up charge me until I complained what I purchased buying the car. Make a note that this isnt even 2 months having the car.. Now multiple times, at least 8 or more I have serviced my car and it has been a little over a year. I can now say I am very very very disappointed with Honda. I AM VERY UPSET AND DEPRESSED because of this. If I knew I would get ripped off like this I would of put $22000 towards a brand new car they sell. Or even my cash money of over $2000 towards something else.. but they sold me a push start. They sold me something that was used and was going to have future problems to just make their sale, to just make their commission. My grandma having almost an 800 credit score , got me only a $337 dollar payment every single month, which I heard after from everyone else that my monthly should be way lower... then to not mention my credit wasnt bad either... me ranging from a 650-700,,, so back to service department, it turned out my car had a bad battery. Get the battery checked out and they try to charge me , not to mention I just bought the car and the battery date said 9/17 when it was only 4/18 , so I complained and they changed it that day fully covered apparently... and a day or two later my car kept popping up codes. So here I am coming back. & I already did have a little collision where a left turner hit me and the passenger light broke but I had bumper fixed and the two lights still working on both sides if that makes sense. Well apparently their diagnosis was that my car had a short because of broken light. & I told them no that's not it because my bulbs are fine , go check my light bulbs and they were deliberately popped. BOTH OF THEM. Omg I felt like crying and so upset. I told them what they did and they denied it saying it's broken. Like I paid $20 for both bulbs what in the world.... now this is all in 1 year. Now the most recent is my brake fluid. They told me I needed it done so guess what another $200 for that,, Just got it changed and everything at Hamer , then just got my service again for my A1 and guess what comment they put , that my brake fluid is after market and dirty. When they are the ones who changed it. Oh man I am super upset. I havent even called them yet so I can control my rage and sadness all at the same time. They really ripped me off purchasing the car and now ripping me off with the services for this broken car they sold me. Come to find out the old service manger is no longer with them and that they are training new people.. ugh I'm so upset. Please steer clear of this Honda Place , you will find yourself stuck and depressed from the decisions to go with them as I am very disappointed in Honda.

I would not recommend this dealer.

Overall Rating

2.4  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Unable to schedule oil change

By Patrick Pham on 5/16/2019 at 8:19 PM. Helped by Santos brown.

I purchase Advantage plan with Hammer Honda Reseda and unable to schedule an oil change on Friday or Saturday after calling in Honda Service several times. They only have Monday available and I work almost all weekdays. My Honda Accord oil life now is 30% and still cannot schedule an oil change. 02 weeks ago I stopped by Honda Service at 4:30pm ( they close at 6pm) but they didn’t take my car for oil change even though there was no car , except mine, waiting for service, because I didn’t schedule an appointment.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Refused to service our car

By vadi on 4/29/2019 at 6:18 PM. Helped by Service manager.

Maintenance required dashboard indicator turned on Friday. My wife is very picky, she is scared to drive a car if something wrong with it. She canceled her doctor appointment, and we brought her CR-V to the service department to change oil. Wow, big surprise, they refused to do it because we did not make an appointment in advance. We did it all the time since we bought the car. Suddenly they changed their rules, but they did not announce about it. What a waste of time. I was always under impression that car dealership services are supposed to serve their customers who buys their car. If I knew what kind of problem we would have servicing our Honda cars in Hamer Honda dealership, would we buy them ? Never !!!

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Messed up my car

By youssif on 12/14/2018 at 5:17 PM. Helped by Gustavo.

I always do my oil change and my car service at their dealership, but most of the time they must mess up something, last time dec12th, i went for an oil change, tire rotation, and inspection, before i go to the dealership everything was fine except that my car needed the new oil, however after they did the oil change, tire rotation and inspection, and once i left they dealership i started to hear chink sounds coming from the back tire, i tried calling them they didnt answer

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Horrible customer service

By dv on 11/9/2018 at 6:45 PM. Helped by Albert, Chris Darby.

I tried for almost 2 weeks and practically begging this dealership to sell me a car and I couldn't get anyone to help me. My initial contact was Albert a salesman who never returned two calls after setting out the parameters of our deal. I then went up the ladder to the General Sales Manager and left 2 messages with no return calls. It was only after I called the General Manager that I received a response from the General Sales Manager. He was very apologetic and promised that he would check on the car that I was interested in and call me on Monday. Of course no return call - I refused to further beg to spend my money at the dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Return my car and purchase new one

By Mani on 8/31/2018 at 12:45 AM. Helped by all of them are excellent.

They are friendly and knowledgeable. I will recommend this dealership to my friends. we had good time there and we liked a lot our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great cust service in the sales dept

By Scott C on 9/5/2018 at 7:33 PM. Helped by Jack and Cody.

Had a great buying experience with Jack and Cody when getting my certified civic. Definelty recommend these guys and Hamer Honda! Thank you again guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall great experience

By Trojans24 on 9/4/2018 at 1:29 AM. Helped by Alberto, Mike and Chris.

Very professional and helpful they did everything possible to help us and make our experience great. Answered all our questions and concerns it was awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By AbelS. on 9/4/2018 at 3:58 PM. Helped by David.

Hands down the best car buying experience I’ve ever had! If you’re looking to finance/lease you’re next vehicle, ASK FOR DREW WILKINSON! He will crack you up and make your hours long visit feel like minutes. He went out of his way and beyond to make sure that I was satisfied with every decision that I made. Originally a devoted Kia customer, Drew made this car buying experience so pleasurable that I have found my heart now in Honda. Thank you so much Drew!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Gphonda1234 on 9/4/2018 at 12:22 AM. Helped by Mr. Ghaffari, Mr. Armani..

It was great experience. Salesman Mr. Ghaffari was very experienced, understanding and made the purchase of my new car stresses free. Mr. Armani handled the financial side of the deal very afficiant and easy. Thank you HAMER HONDA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team

By callends on 9/4/2018 at 2:58 AM. Helped by Fernando.

Process was pretty fast. Despite having a couple bumps in the road, the dealer and finance guy were able to work thru it and give me a deal almost exactly As I was hoping to find.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car purchase

By Dominique Serna on 9/4/2018 at 2:34 AM. Helped by Bitar Fararg.

I bought my very first car here, they made the process feel great and easy. Paperwork wasn't as complicated and I had no idea that when you buy from a dealership they get to handle all the DMV stuff for you They were friendly and I did not feel pushed to make a purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a vehicle at Hamer Honda

By HR-V on 9/3/2018 at 8:16 PM. Helped by David Rodgers, Cody Carlisle and Fernando.

It was a pleasant experience because of the employees that help us in making it easier for us to purchase the car that i need..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Una buena experiencia

By Anaisa1977 on 9/1/2018 at 7:09 PM. Helped by Nery Caballero.

Cuando está claro lo q uno va a comprar y el dealer es flexible en cuanto a un presupuesto y a compensar de alguna manera la falta de variedad, la experiencia es grata, quede muy satisfecha con el trato en general, solo quiero dar un especial reconocimiento a Nery Caballero, por su ayuda!!! Gracias

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Cody was awesome

By daisy21 on 9/2/2018 at 9:39 PM. Helped by Cody.

He was very helpful & kind. Love the energy he had when he was determined to give me the deal I was looking for. Totally recomend him 100%

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ease of making decision, straightforward communication

By Lora on 9/1/2018 at 11:12 PM. Helped by Drew Wilkinson.

No hidden fees, all car features were as advertised, ease of deal making. Buying our second Honda from this dealership. Friendly honest people, no pressure to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

lease to buy your own car.

By Bodoque1 on 9/1/2018 at 3:59 AM. Helped by Albert.

It was very easy to buy my lease Honda civic. Albert walked me through all the process and paperwork. he was very knowledgeable about the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient

By Cll92 on 8/31/2018 at 12:45 AM. Helped by Alberto Romero, Gary, Mike.

This dealership is by far the best I’ve been to. The guys here are honest and will work with you to get the best deal possible. They efficient with what they do, I reviewed all paperwork and everything was perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By Milad on 8/30/2018 at 1:24 AM. Helped by Mike Azimi, Tony.

I worked with Mike and Tony, I loved how They treats the customers, Mike really worked with us to help us get what we really wanted. well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda civic 2018 pearl white

By Bbckidd23 on 8/29/2018 at 9:06 PM. Helped by Tony.

Great experience buying here Thwy worked with us on the price stayed in late to help seal the deal Thanks tony for helping us get a good deal

I would recommend this dealer.