Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sean is the best!! We love our Outback.

By Jen1985 on 6/30/2018 at 7:50 PM.

Very pleasant experience at this dealership. We got our e-price online from Sean (ask for him, he’s the best), and came in to test drive the same day. Loved that we qualified for 0% financing. Relatively quick paperwork process and we took off in our new Outback!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sale went smooth and in a timely fashion

By Liranzo66 on 6/20/2018 at 6:42 PM.

I was honest and upfront with the sales team and in turn they gave me the investment of a lifetime. Really impressed thanks a milllion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of state buyer treated as home town

By Brbell on 6/25/2018 at 3:26 PM.

Found this 335d advertised on auto trader after weeks of missed deals. This was the one I wanted it had all the options and was the exact color combo. Only hitch it was 5.5 hours and a state away. So I called on a Thursday evening and spoke with Tommy briefly about the car and found out it had another serious injury too. We talked some numbers and I slept on it that evening the next morning I called to check if it sold that evening and luckily it did not. So I had him put a hold on it and told him that I would be there sat morning from 50 miles north of Atlanta GA to hopefully purchase of it was as advertised. I got there with the family in our one way rental car. Tommy had the car all cleaned up and waiting for me to inspect and test drive. Everything went smoothly thanks to Tommy and Bob I was able to leave Florida with my unicorn.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude Parts Department

By chuckee on 5/30/2018 at 5:27 PM.

Since the day I bought my WRX I always have a problem about this dealership parts department. First, they don't even acknowledge you when you get in, second when you call they are always upset talking to you. The last time that I was there Subaru sent me a gift coupon and trying to buy an item this jerk David Hawk told me that they cannot accept the coupon... THEN MENTIONED EVEN YOU WON"T COME BACK TO THIS DEALERSHIP! I cannot do anything about it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership ever!

By chuckee on 5/30/2018 at 5:22 PM.

If only I can remove my previous review with this dealership! I brought my 2018 WRX to them for sale appraisal. This guy Charles Smith is a total jerk, he did a very low ball appraisal and cannot even tell it to my face. He should not work in this dealership, he don't deserve to be called Subaru family. A lot of people gave him a bad review!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy in my new Subaru

By Mskopak on 5/14/2018 at 2:33 PM.

This was my first time buying a new car and everyone at the dealership was super friendly and helpful, especially Eric Butler. We walked in late at night and walked out the next day with a crosstrek, the perfect car for me! Couldn’t be any happier. I know this car will be with me for a long, long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, knowledgeable, friendly, proficient.

By Bucky on 5/11/2018 at 4:06 PM.

Once again I had the joy of buying another vehicle from Sean. I knew what I wanted, had called ahead and Sean was prepared. We took a test ride and he explained items as we drove, but was not distracting. When we returned to the dealership is when he demonstrated all the "goodies". His total knowledge of the car and his ability to answer everyone of my questions made it a sure bet. We sat down and started the paper work. A deal was easily struck, and the remaining paperwork was handled seamlessly. Having worked with Sean before was totally satisfied and knew should any further questions arise he was available to answer them. Everything was completed in about two hours and I was out the door, completely satisfied. What I had expected and was not disappointed. Should you want a true professional and to have a GREAT experience I would totally recommend Mr Sean Kelly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I drove 12 hours round trip to buy a Forester XT!

By Austinbending on 5/7/2018 at 3:54 PM.

After hunting the entire state for my idea of the perfect Subaru Forester XT my search ended with finding an incoming one with Jason Proietto! I live in fortmyers and would have to make the drive to get the car 6 hours away. Jason made the process easy and got me a great deal along with Bob the finance manager and delivered on everything they said not one issue at all. I am in the business and these guys were truly exceptional and got me in and out with my new Subaru within 1 hour of driving there. This is our 6th Subaru and will buy many more from these guys on the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!!!

By Equus14 on 5/3/2018 at 1:06 PM.

My car buying experience with this dealership was excellent. Sean they salesman who took care of everything needed to make this purchase smooth and stress free. I will definitely recommend this salesman to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stress, no games, just an easy fun car buying experience

By JenniferA on 5/2/2018 at 3:09 PM. Helped by Brian Martinez.

Billy Bender and the sales manager Brian went above and beyond to help me. I knew what I wanted and what I needed to buy a new outback and they made it all happen. As a repeat customer, I felt so valued and felt like my business was truly appreciated. From start to finish, I left within 2 1/2 hours with a brand new car, and that's including all the paperwork and everything which is amazing. Who is able to buy a car that quickly?! They didn't play games, Billy and Brian were great and not only do I hope they are still there when I need to buy a new car again, I will be sure to tell everyone to go to Subaru of Orange Park.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By AmandaG on 5/1/2018 at 4:07 PM.

Sean was awesome to work with! He was very knowledgeable about the car I was looking at and answered all my questions. He went above and beyond with helping us trade in our 2 vehicles and really worked with us on the price of the Forester! I would definitely recommend this dealership to anyone looking. It was a great experience and I am very happy with my purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Dealership I've Ever Been To!!

By jessicalane on 5/1/2018 at 1:52 PM.

It all started with a phone call. All I wanted to know is if Subaru Of Orange Park would lease to someone who lives out of state. Domonique was able to quickly take my information and find out the exact answer from her manager. After hearing they would lease to me, I knew this was going to be good. I then told her which vehicle i was interested in, explained the drive i would have to take to get there and told her about the lease I was trying to get out of. Within that day or the next she was texting me numbers of what my new lease would be. Domonique was very easy going and made sure I knew everything that was going on. I also got to speak with Charles Smith, he was also very easy going and caring! The dealership let me know when my car arrived (Because it was in transit), who I was going to be leasing with and how many miles were on the car so I could get my insurance binder going. I finally got to take my 2.5 hour drive to Subaru on Saturday April 28,2018. From the minute I showed up at the dealership, everyone was amazing and Domonique was there waiting for me. She handed me the keys to my car, put a dealer plate on and told me to go for a ride! I was in love as soon as I saw my WRX. I couldn't stop smiling!!!! I then ended my visit with Bob D'Amelio (Bob the builder haha). He made signing that paperwork super quick but also made sure i knew everything I was signing. My mom was with me throughout this journey. She was very impressed with this dealership. She also agrees everyone was amazing and we hope to be back soon so Domonique can sell her a vehicle! I hope to see everyone I worked with when I come in for my first service appointment. I do not plan on taking my car to any local shops unless necessary. Subaru Of Orange Park, You Guys Rock!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy going, No push , No stress,

By Thomas Edwards on 4/22/2018 at 1:44 AM. Helped by Sales Mgr, Dealership Mgr & the Finance Person were all easy going, Just helpful, not one but pushy,.

Jason was very cool, It was like hanging out with one of your close friends , that just so happen to be helping you buy a car. Jason doesn't behave like a sales person. Got the OutBack I wanted, No hassles. Thanks Jason,, Later Tom E.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience! Great People!

By kasitaytay on 4/21/2018 at 8:13 PM.

I loved my experience at Subaru of Orange Park, my salesman Sean was amazing and helped me walk out with a beautiful new car. I would highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Jbilbrey on 4/21/2018 at 4:28 AM.

Sean was the best. I would recommend him one hundred percent. The overall experience was far beyond what i had expected. I will definitely be coming back to purchase again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service!!

By Brandi on 4/14/2018 at 2:26 PM.

He was very polite and was not pushy at all. Made me feel welcomed and understood when explaining what i needed and wanted in a car. Would definitely recommend my family anf friends to Subaru and Sean Kelley!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price

Inaccurate advertising?

By rcdoc on 4/1/2018 at 6:01 PM.

I was in the market for a used Subaru. I found the perfect one on the SOP website early one morning before they opened, chatted with the online representative to be sure it was still available and then went to the dealership right as it opened. I was told that the car that was advertised had been sold THREE days before but they would be happy to sell me a car with more mileage at a higher price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

WAS VERY VERT GOOD

By GARY HOWEY on 3/25/2018 at 2:15 PM.

WE HAD BEEN TO DEALERS ALL WANTING DOWN PAYMENT $1500-2000.THEY GOT US 2015 TOYOTA RAVA WITH NOTHING DOWN AN 60000 MILE GOLD WARRENTY,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic team!

By Kkelley9 on 3/25/2018 at 2:24 PM. Helped by Dale Finance Manager.

I can’t express how happy I am with buying my new Subaru. Dominique, Charles and Dale all were very accommodating and worked hard to get me what I needed. No pressure and very relaxed atmosphere. Answered all my questions thoroughly. I will certainly be a repeat customer and will tell everyone I know this is THE place to buy a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By Rhonda on 3/16/2018 at 11:00 PM.

Thank you Billie for finding exactly what I wanted and taking the time to show and help me set up bluetooth. I'm loving my new forester!

I would recommend this dealer.