Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.3  
Quality of Work
3.5  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Standard Maintenence

By Jayfever on 12/31/2017 at 4:53 PM. Helped by Moe Rahman.

Moe is hands down the best. Always taking care of the services and making sure things are 100% taken care of with my truck. 5 stars

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

Horrible service

By unhappycustomer on 12/14/2017 at 3:57 PM. Helped by ,.

I would not even give one star unless I had to. I have gone to get my oil change from Hanlee's Toyota for about a year now, and it did not matter that I had an appointment every time. I pull up to the driveway (where it says "wait here for service") and no one comes out for 10 minutes. This is not an exaggeration! I go inside and ask if there is someone who can help me, and without looking at me, they usually just go to the car and start checking in. No greeting, no questions, no customer service. I would rather drive 45 minutes out of town so I don't have to deal with rude employees. When I ask them simple questions about my car, they dismiss it and basically imply that I am not doing something right. They just don't want to spend the time checking it, even though its covered under warranty! WHAT A SCAM. They always rush me out, and then spend over an hour and a half on my car each time, even though I have an appointment. They also tell me it'll take longer if I leave and they have to call me. Its quicker if I stay in the lobby? That makes no sense! Shouldn't they just service the cars as they come in? Its so infuriating. They once quoted me $700+ for a 30,000 mile inspection. IT WAS UNHEARD OF. Were they putting gold bars in my car? I brought it to another Totoya dealership out of town and paid $120 and got exceptional service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible and irresponsible staff and manager

By Michael on 3/30/2017 at 8:43 PM. Helped by Daniel Rocha.

Every time, Every time! When I do the maintenance at Hanlees, the staff will always leave some scratches on the door. The manager will always deny their faults, and said these scratches were not done at their place. I have no evidence so I can do nothing to it, and that is why are so bold. They even threaten me not to serve me if I keeping expressing my unhappiness. They are the people who cannot be trusted! I will never let them do anything on my car, and will try some other dealers even if I will drive a longer distance. If you love your car, trust me, NEVER LET THEM SERVE YOU!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect Sales Experience

By marcgon on 3/12/2017 at 4:19 PM. Helped by Chris Chao.

Contact internet sales manager Chris. I explained we were looking for a new Corolla. Chris setup a test drive appointment, had cars ready in the color we wanted. Price was easy and simple, no haggle , and the finance person (from Nissan) was great.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

3 years of being a regular yet they treat me like I'm no one

By ardy on 7/29/2015 at 5:03 AM. Helped by Josh Roy.

I have been using their services for 3 years and honestly the only reason that makes me use their services is that they are the closest Toyota dealership to where I live. They have a meaningless appointment system that if you schedule an appointment they won't even check your name and you will be counted as a walk-in customer. They don't prioritize their customers based on their system, it's just a joke to them. All this being said, they have too many customers that come for parts and services every day and therefore they are simply not able to take each customer patiently and care about their concerns. One time I even received my car with a crack on the front window glass, and they didn't even mention their mistake. And after I showed them what has happened to my car while they were changing the oil, they simply said and I quote "don't worry, we won't charge you!" like if I would be happy about it!! They have a very nice manager (service advisors) that listens to you very calmly but once you are out of the office, he will do absolutely nothing. If you come back again in just 2 weeks, he won't even remember you! Regarding their pricing, I have never heard from any of my friends in Davis who go there saying that they even have a fair pricing. Every part is at the highest possible price over there and they won't even explain why. Even the labor work costs much more than you can expect. The worst part is their estimations. Just recently they told me that my car needs 90 minutes for changing the tire pressure sensors (including the inspection) at max but eventually it happened after 150 minutes. The estimated cost was $72 but they charged me $320. The only thing that they thought will make me become silent was a 10% discount which I didn't even ask for. Not even an apology from the service advisor. Nothing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I AM 57 YEARS OLD AND HAVE PURCHASED 9 NEW CARS VOER MY...

By terrylizm on 5/13/2013 at 1:55 AM. Helped by PETE JOHNSON.

I AM 57 YEARS OLD AND HAVE PURCHASED 9 NEW CARS VOER MY LIFE AND REALLY ENJOYED THIS PURCHASE OF MY NEW TOYOTA TACOMA. PETE WAS VERY KNOWLEDGEABLE, FUNNY AND HAD A GREAT PERSONALITY- AND ALL THAT MADE IT A PLEASURE. TERRY MULLIGAN

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Criminal Con Job and Broken Promises/deals: 1. Sales...

By davenkit on 10/15/2012 at 12:50 AM. Helped by John Pacheco, Jimmy in sales, and Billy (weekend sales manager).

Criminal Con Job and Broken Promises/deals: 1. Sales manager (John P) quoted me a price by voice mail and then again by phone. 2. When I drove an hour to pick up the car at that price, they told me the price would be $1000 higher, since the ad they were running in the paper included a college grad discount. That was NOT the deal he offered me. I had 2 communications with John and he said nothing about the college grad thing in either one. They just plain would not honor the price John had offered me, even when I played them the voicemail message he left me with the exact price quoted in his voice. 3. They didn't tell me any of this until AFTER they had run my credit and my wife had left me at the dealership to finish the deal. So they figured they could trap me into accepting the higher price after I had come all that way. Total scam, and in my opinion a verbal contract or at the very least a promise broken. Do not trust this dealership. They were all in on it from the main sales manager down to the weekend sales manager (Billy) and the salesman I dealt with (Jimmy), and they will do it to you too in a heartbeat. Con Job!

I would not recommend this dealer.

Overall Rating

2.5  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Quality of Work

Used car was doctored to conceal engine trouble. Dealer...

By TedMermin on 8/12/2011 at 3:15 AM. Helped by Chief mechanic and two salespeople.

Used car was doctored to conceal engine trouble. Dealer has reputation for dishonesty. Be very careful - make sure to get independent mechanic to look at any used car sold here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This has been such a great car buying experience for me,...

By JayalalUSA on 3/31/2011 at 10:58 PM. Helped by Ashot and Antony.

This has been such a great car buying experience for me, it’s Awesome. I just had to share it. I just purchased new 2011 Toyota Camry LE from Hanlees Toyota Davis. The Sales Managers Mr. Ashot and Mr. Antony helped me in an excellent and outstanding way for getting this car. They are very friendly, knowledgeable and professional and assisted me in finding the right car for great price. My experience with this dealership was very helpful and easy. I am very happy with the excellent and outstanding customer service. I am very happy and satisfied with this purchase at Hanlees Toyota. If you have high expectations and you desire A+ service, this dealership is value priced and will always go above and beyond to ensure you are 100% happy. If you are looking to be treated with respect, to work with knowledgeable, professional people, I assure you that you will find it at Hanlees Toyota. Thank you. Sincerely, Jayalal Vargheese

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gerad, made the service process easy for my family. Help...

By Tjay Armstrong on 1/14/2011 at 2:05 AM. Helped by Gerad was very informative and made the process easy! Would recommend all my family & friends. Thank you!.

Gerad, made the service process easy for my family. Help my family to get a rental car while the problem was been fixed. When my camry was services called us to inform the problem. I was skeptical about dealers but he gave me a different perception. Thank you guys. I will be a life customer with you!!

I would recommend this dealer.