Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our experience with Hardin Chevrolet resulted from an...

By mbergh on 1/11/2013 at 9:39 PM. Helped by Jamey Eisenbarth, Brad Pitsch, Karen Paye.

Our experience with Hardin Chevrolet resulted from an auto accident we incurred 25 miles from Hardin. We ran into a herd of deer on I-90 with two of the deer striking and disabling our vehicle. Since the accident occurred after business hours, we had our suburban towed to the Hardin dealership and parked in their backlot. The next morning we walked the four blocks from our motel to the dealership at 7:30 am to see if it could be fixed. Needless to say, our experience with Hardin Chevrolet was wonderful. Everyone we worked with from the service dept, to the front desk, to the sales staff and finally the owner went the extra mile to help us out. The treatment we received was far above and beyond what we could have expected. Our car was immediately moved into the shop and temporary repairs were done, at a very reasonable price, to allow us to drive our vehicle back to our hometown 600 miles away. Unfortunately, the transmission had more serious internal issues which prevented any long distance driving. The people at the dealership then offered a car to get us to Billings, Mt where we could rent a car. The owner, Jamey Eisenbarth, also made a personal offer to sell us a new or used vehicle at his cost recognizing that our vehicle was close to, if not a total loss. He then gave us a vehicle to test drive and to take to lunch downtown over the noon hour. Meanwhile, Brad, one of the sales people, spent a couple of hours with my wife looking at possible vehicle options. Later that day, we were able to make arrangements to have our vehicle transported back to Fargo and to have a rental car agency pick us up in Hardin. The staff at Hardin Chevrolet helped us remove and stow our car top carrier in our Suburban in preparation for the transport as well as helped us unload our vehicle. Finally, Karen, at the front desk, took pictures of damaged vehicle parts and sent them to us for review by our insurance csompany. Overall, a great experience under a very stressful situation. Kudos to Hardin Cheevrolet and their staff!! This small town dealership has definately set the bar higher for the big city dealerships!! We received wonderful personal service! Great Job!!

I would recommend this dealer.