Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Lincoln MKC

By Marcy J on 10/13/2019 at 9:50 PM. Helped by James Lee.

I could not be happier with my new car!! James Lee was fantastic to work with, he took the time to show me every wonderful feature of this gorgeous SUV. The finance team was great to work with as well. I will be back when its time to buy my hubby his truck! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over the Top Service

By Monicalovesherford on 9/21/2019 at 7:08 PM. Helped by Tori, Jacob, Corey.

Harris Ford went over the top in service to ensure I was happy with my vehicles and the deal I was getting. I would highly recommend and do service with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Nice Car, fair price.

By Willie on 9/8/2019 at 1:14 AM. Helped by Dont Remember.

Bought a 3011 E350 Cabriolet. Excellent condition for an 8 year old. Price was fair and trade in reasonable. I would recommend the dealer based on my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with the results

By DLW on 7/24/2019 at 1:03 AM. Helped by Harrison is very attentive and efficient.

Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Its all about quality of service AND personal relationships

By FleetGuy on 5/31/2019 at 7:48 PM. Helped by Mike Erickson, Jerry Truman.

It seems like I deliver a truck for service there almost once a week. Almost all our trucks have been converted to the Isuzu NPR. I do not think I would define my experience as ‘satisfying’. As the guy in charge of our fleet, I look to place our vehicles with a company that knows the vehicles first hand and has experience with all the odd quirks that other independent dealers are probably not aware of. I don't want to deal with a repair shop that reads a blog on their phone or reads a manual to figure out a problem. I want to know when I step on that property that I can see a company that projects warmth and enthusiasm and massive amounts of knowledge. I look for a service department that can communicate well and jumps at the opportunity to serve me. I expect that what is behind the service manager is a crew of well-equipped individuals with a strong background of experience working on these vehicles. I DO NOTwant the shop where my truck is worked on to look like a service station from the 1950’s with crowded unkempt parts shelves and tools scattered about and all the techs are covered in grease. I am not in this venture to save a dime at the cost of unreliable machinery or electronics; I want these trucks to work hard and be dependable night and day, seven days a week. I need to rely upon a company that can provide sound results with reasonable turn-around time. Too many times I have left other service providers’ locations with less than superb results. That means the truck runs but something else rubs me wrong: 1. A service tech explains a repair that causes me to think that he/she has no clue what they were doing. 2. A service manager passes the keys to my truck back to me (which basically says “I have checked over this truck and everything works great”), only to find a week later that things were put together improperly and more work needs to be done which equates to more down time for that truck. 3. I use their restroom and find it to be the most disgusting room ever visited. 4. I read an invoice and can’t figure out what I am being charged If a provider is not clean, not well-organized, not well trained, not on-time with commitments, not able to communicate clearly and pushing a lot of phony excuses on me, I am not willing to give the organization another shot at my business. In these days of "OK is not good enough", I want the provider to whom I am sending my vehicles to really be interested in my company and my vehicles and look at my bringing them business as part of a long term relationship. So, when I visit Harris Mitsubishi, Isuzu, Hyundai, etc. I come with a lot of customer related experiences already. Harris provides a service far beyond ‘satisfying’. In my estimation, they are running on all cylinders. I have never had to return a vehicle for something that still wasn’t fixed properly the first time. I often stick around the shop when small repairs are being done and enjoy a cup of coffee while I possibly chat with an employee passing by. Two individuals come to mind as highly exemplary in the Harris organization. Jerry Truman, as the Fleet Director works with us in supplying us with new vehicles to our fleet. When I run into him at the office he always has a smile and a pleasant demeanor and willing to spend a moment to catch up. That means a lot to know that he cares enough to move out of his ‘busy day syndrome’ and spend a moment to chat. Another individual at Harris that I work with very regularly and in fact look forward to seeing at each visit is Mike Erickson, the Service Manager. He is the main reason I stick with Harris. I send trucks in need of maintenance and repair to Harris because of him. He knows his vehicles, he knows the problems, he works great with his crew and has a great gift of gab while also handling massive amounts of work (I know this because of the number of invoice sheets he has on his desk each time I walk in his office. He and I click on a lot of levels and I trust him with the decisions we have to make for each vehicle I bring in. Some guys you know you can’t trust, some guys you are not sure how much you can trust them, and some guys you just know they will give you 100% all the time with a good heart, a positive point of view and an interest in the person (not just the customer or the vehicle). I trust Mike wholeheartedly. I am not surprised by the number of Employee of the Month awards on his wall. In fact I am surprised he doesn’t get one every month. He is a pleasure to work with. Bottom line, Harris Isuzu provides me with Excellent Service that is far beyond just simply ‘satisfying’. Would I recommend Harris to others? Yes I would, and I have. I thank them for allowing me to keep faith in dealerships that actually care about how they go about their business along with caring about and keeping their customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly & fast buying experience

By Rebecca823 on 7/8/2019 at 1:49 PM. Helped by Winslow.

Winslow and the Sales Team at Harris Ford were wonderful. Friendly and they quickly processed my purchased and got me back out on the road! Finance team was quick and efficient as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Eric saves the day again

By Dean Barnhart on 6/29/2019 at 8:30 PM. Helped by Eric.

Thanks again Eric for being helpful and so friendly. I have spent thousands on this used truck over the past few months and even though it wasn't pleasant, you made it bearable with your great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Mrfixit on 6/28/2019 at 8:09 PM. Helped by Jay.

Jay takes good care of us. He listened to our concerns and took care of them. He always gives us the best price possible for repairs and he’s very personable as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James was awesome.

By Kevin B on 6/20/2019 at 2:46 AM. Helped by James Lee.

Thanks for the great buying experience. James Lee was great He worked hard on helping us buy a car for our son. Ended up with a great Cadillac that he is enjoying driving. Great dealership! Thanks Kevin B

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

For a car dealership, you guys are ok.

By Bucephilus on 6/13/2019 at 5:14 AM. Helped by MC.

Most everyone realizes that car dealerships are not any sort of reservroir of honestly and fair play. The financial incentives go contrary to those ideals. With that said, Harris ford is OK, even though I sleep with one eye open around any car dealer. Your challenge I believe is that FoMoCo does not always act in your best interest. Since we received the back of the Dearborn hand, we continue ti dis-invent in all things Ford. With the exception of one Porsche, we always had a yard full of Fords, even a 1967 Bullet Mustang back in the day (it eventually received a 427 side oiler). It was life-long. Now there is a Jeep and a Toyota and only the two Fords left (soon to be one). Too bad because I don't really need my 2013 F-150 anymore and I like the concept, looks & feel of the 2020 Explorer. Anyway, I'll continue to use you for service (MC ROCKS) until the warranty is up. I wish you the best.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service dept is great

By Ford forever on 6/12/2019 at 3:04 AM. Helped by J Daly.

They totally honored the appointment come and the work was done nearly an hour before the estimated time. I'll use Harris for all my service needs.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price

Dishonest salesman

By Mike 10 on 6/10/2019 at 9:04 PM. Helped by Oliver, Rob.

I had an agreed price for a truck via email (in writing) and on the phone with the salesman this weekend. I agreed to the price and sent my bank funding documents and asked for the contract. The next day they sold the truck for a few hundred dollars more. The word of salesmen at this dealership are worthless.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest & dependable

By FordFan on 5/31/2019 at 5:42 AM. Helped by Jay Daly.

Honest work, efficient and friendly, free WiFi while you wait... would highly recommend this service department to help you keep your Ford in tip-top shape! Jay is my go-to service “point man” and he’s always ready to solve any problem I might have with my vehicle. *****

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By Jw360 on 5/29/2019 at 8:52 PM. Helped by MC.

Worked with MC to get a few items on my truck checked and fixed. Turn around was fast and they were able to fix all the problems. The service department does great work and has great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tammi Olson Review

By tammio on 5/22/2019 at 8:07 PM. Helped by William Aldrige Sean Chapman.

Bill was very informative hand helped out with getting to know my new Escape. Sean worked hard on getting a loan that works for me. Thank you

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price

Gray experience until the very end.

By Meaks on 5/17/2019 at 4:49 PM. Helped by Bill lindseth.

My treatment was outstanding. Every option explained carefully and thoroughly. Everyone was totally professional. The car was prepped beautifully when I came in Friday to sign papers and take delivery. Unfortunately in my excitement and lack of familiarity with the dashboard & controls I jumped onto south bound I-5 at 6pm only to get to the King county line and run out of gas in the middle lane. The car had virtually no gas in it. 75 minutes waiting for AAA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad battery with prompt replacement

By Zoie on 5/16/2019 at 5:55 PM. Helped by Jorge, Austin and Jay.

I came in without an appointment, and was treated as a first class customer. The new battery, with an 🤤84 month warranty, saved my day. Jorge,Austin and Jay saved the day!,,,,, So grateful for the boy scouts at Harris Lincoln. They are every bit the kind, courteous, helpful crew that directed me to Jorge and quickly got a new battery in and my MKZ washed!! What a great place. I’ll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent customer service

By Stuart A on 5/14/2019 at 5:15 PM. Helped by Jay in Service.

Jay was great to work with and kept me advised as to the repair work that needed to be done. He also made sure I was given my Costco discount which I greatly appreciated. Will come again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric is 5 Star

By Dean Barnhart on 5/13/2019 at 11:41 PM. Helped by Eric.

Eric totally took care of the issue that I had with my truck. He was very helpful, friendly and a good representative for Harris Ford. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance - Completed with Great Satisfaction

By Griffin Mom on 5/13/2019 at 8:01 PM. Helped by Jorge.

Great customer service and Jorge is extremely helpful and friendly. Car runs smooth and all services are done as expected. Will definitely come back again.

I would recommend this dealer.