Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
5  
Quality of Work
4  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Antennae Problem

By Waldo on 11/7/2018 at 3:15 AM. Helped by Frank (The Service Manager).

In August I brought my 2017 Buick Cascada in for a radio reception problem.It wad diagnosed and was told that the antennae was bad.They had to order a new one. I went in to.have the new antennae installed and was tod that the sharksfin antennae wad no longer available and wad shown the substitute. It looked like a coat hangar .It dif not git the sleek look of my convertible.I refused it . Harrys said that was the only one available.I called GM on numerous occasios2 and they would not even respond. My last hope was talking to the service manager.Frank was very apologetic and said he would do everything he could to secure the old antennae.It took about 2 months but he came through.Great job Frank!!!! To this day GM has never responded. To Harrys on the Hill and Frank Thank you Walt Elfert

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Very disappointed

By Buddym13 on 4/13/2018 at 2:31 AM. Helped by John and Nick.

anytime I have ever needed work done to the body of any vehicle I've owned, I have used Harry's. Never Again. I dropped my truck off for almost an entire day, picked it up and nothing had changed. There was no note telling me that it had even been looked at. I called the body shop back twice with no response. I called the head of that department, no phone call back. Very unprofessional. They have made thousands on me through the years, but that's the last time they will ever make a dime on me. They don't care whether their customers are happy or not I guess.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They didn't have to go the extra mile....

By Relieved in Asheville on 3/22/2018 at 12:15 PM. Helped by Cass and Frank.

But they did. I did not buy my 10 yr old Acadia from Harry's. I had tried two other repairman before going to Harry's. They went above and beyond to get GMC to offset the repairs costs for me. They helped me out with a rental and they were always kind and professional. I highly recommend their service department. A special thanks to Cass in rentals and Frank the service manager.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and hard working

By Daniel Lea on 2/19/2018 at 6:35 PM. Helped by Trevor Dupotnt.

This dealership is very professional. Trevor was extremely helpful. He stayed in touch with me for over two months about the vehicle I inquired about. He was not pushy and was very responsive. I will use this dealer again and will adivse everyone that I know about them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Buying Process

By Nick M. on 3/28/2017 at 6:14 PM. Helped by Macon Nutshall, Ronnie, Chad Stamey.

I live in Atlanta which is 3 hours from Asheville. I contacted Harry's on the Hill through its website to inquire about the price of a 2017 GMC Acadia. The price on the website was different from the price on GM's Shop, Click, Drive buying portal. The price on the portal reflected GMC's current 17% sales promo. Sales Manager Macon Nutshall responded saying the price on the portal was the correct price, and he would have the price on the website updated. I responded that I was interested in the vehicle. I told him I had a vehicle to trade, and I provided him the information he needed for an appraisal. I was not happy with the first value he provided, and I told him what I was hoping to get. He offered to meet in the middle to make the sale which I thought was a fair value for a vehicle that was sight-unseen. He requested a credit card for a deposit to hold the vehicle. He said the deposit could be applied to the balance owed or would be refunded once the sale was completed. After the sales agreement was signed, Macon requested all the personal information from me he needed to complete the paperwork for the transaction. He offered to shop his banks to see if he could beat the rate I could get from my credit union. Because the best rate he could get was not much better than my credit union, I told him I would use my credit union. I asked Macon about having a rear DVD system installed. He gave a fair price for the part and installation, and he said he could have it installed before I arrived. I drove to the dealership early Saturday morning. On Friday, Macon told me he was not going to be there, but he arranged to have Ronnie help me finish the transaction. While Ronnie was showing me the Acadia and its features, I saw a ding in the front drivers side quarter panel over the wheel. Ronnie had Assistant Sales Manager Chad Stamey look at it. He said they would have fixed it if they had seen it before I arrived. Since I came from Atlanta and it was Saturday, there was not anything that could be done to fix it at that time. He said it would probably cost $50 - 75 to get fixed by a paintless dent removal tech. He said to get it fixed back in Atlanta and to send him the receipt so I could get reimbursed for the cost. The rear DVD system was installed as Macon said it would be. Because all of the paperwork was completed before I arrived and I brought my own financing, I spent a total of 5 minutes signing documents at the dealership. I was at the dealership for less than I hour. My deposit was refunded on the same day. I had the ding fixed for $55 Wednesday evening and sent the receipt to Chad on Thursday. I received a check for $55 from the dealership on Saturday. Overall, it was a great buying process. The price of the Acadia was really good, they gave me a fair trade in value, and Chad stood by his word in reimbursing me for the ding repair. I would definitely consider buying from Harry's on the Hill if I am in the market for a GMC in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service dept. rude

By salcuta88 on 10/9/2014 at 11:25 AM. Helped by don't remember.

I took my car in for a repair, and they kept calling and telling me that they need another hour and another to find the problem. Once they said they (found) the problem, they wanted to charge me $2000 to fix it. When I was asking what they found and what the problem is, the service guy said that he doesn't have time to explain to me what's going on in there. He asked if I want it fixed or not....he was plainly rude and unhelpful.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If service after the sale is what you are looking for in...

By gklainer on 9/24/2010 at 1:36 AM. Helped by Liar Frank and Byron.

If service after the sale is what you are looking for in a dealership then you may want to keep on looking. A complete lack of thoroughness, honesty and integrity in the service department. Check the internet, BBB and other available websites for comments from other people. They even tried to sell a new vehicle to me instead of repairing the vehicle ! They even changed their story during the BBB process. I would never consider having service done at this dealership in the future.

I would not recommend this dealer.