Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.1  
Friendliness
3.7  
Overall Experience
3  
Price
3.9  
Quality of Work
2.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

dont bother with any other dealership!

By jenifer maldonado on 9/21/2018 at 2:01 PM. Helped by Bryan Bennett.

Imagine calling your salesman, telling him what you are looking for and what you want to pay for it and then having it magically appear in your driveway 2 days later… it happened… I swear it! A couple of years ago I was in the market for a new car. I had always wanted a Jeep of some sort so I asked a good friend who owns 2 of them who he used and called his salesman, Bryan Bennett… Up until then I would have rather had a root canal without Novocain than buy a car but I am telling you that Bryan made my worst nightmare a dream! Back then he set me up with a Jeep Cherokee and when I got to the dealership to pick it up, it was ready for me and so was all the paperwork to sign! No waiting around for hours for me! Gotta say, I felt pretty special! After a couple of years I realized I needed something bigger so, of course, I reached out to Bryan and just let him know what I needed… And to clearly outdo my first experience with him, he had a Grand Cherokee delivered to my house (I signed all the paperwork in my kitchen) and took my Cherokee away… That is service! And that is why Bryan will have a lifelong customer… I can’t wait to see what he does next time!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Hold on to your wallet

By Buckeye21 on 6/12/2018 at 7:45 PM. Helped by Tom, , Dan.

The salesperson did not give the listed price until I showed it to him a 500 dollar difference. Then they offered the payoff on the trade in as exchange value, a 2000 dollar difference. The finance company wrote a surplus amount which they agreed to refund. The refund came back 100 dollars too low, and they are saying the payoff was not right that they got. So they just kept the difference on the refund they had agreed in writing was owed me. Every step was a money grab.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had no problems great dealership.

By Precious on 3/10/2018 at 1:43 AM. Helped by Sean, Darren and everyone that worked there. Great job.

Sean was a great salesman that really took time out on his day off to come in and assist me. I would recommend and buy anothet vehicle.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Slack customer service dealing with title tags and registrat

By Jeep guy 28340 on 1/23/2018 at 2:19 AM. Helped by Salesman was the only one that did a good job. Registration lady is rude and incompetent.

I purchased a 2018 Jeep Wrangler on Dec 15, 2017. I paid for entire vehicle upfront. I haves left several messages regarding tags, registration, and title. My 30 day tags have now expired. NC DMV hasn’t even received paperwork from dealership as of today Jan 22, 2018. Dealership lady that handles tags registration still will not return my calls after several msgs. Needless to say, I’ve gotta make the hour drive this week to the dealership just to track down my paperwork that still hasn’t been filed with dmv. Highly disappointed!!!! Dealership not recommended. My farm will never purchase another vehicle from Hartsville Jeep

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent customer service!!!

By Katrice82 on 12/13/2017 at 7:05 PM. Helped by Darren Thorton.

I really had a great experience at this dealership, Darren was very attentive and helpful!!! Everyone made sure I was taken care of!!! I will definitely return for future services!!!! Thank you for being so friendly and helpful!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

xxxxxxxx/Con Artists

By McCain, Ladetra on 10/20/2017 at 1:32 AM. Helped by Brian Bennett, Danny Stanley, Troy Newsome.

I wish I read these reviews before I drove over an hour. They lied about the price of the vehicle I was interested in and the price magically changed when it was time for financing. They ran my credit multiple times without my permission!. Tried to say the price of the car I wanted was only for active or retired military! Then told me my trade was only worth $300. Total liars! I will be contacting the corporate office tomorrow to report this dealership! Unacceptable!!! Do Not GO HERE if you are serious about purchasing a car. Go elsewhere, you will save yourself money, time and a huge headache!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Untrustworthy

By RaleighKid on 8/4/2017 at 10:29 PM. Helped by Darren.

The cars are ok but the salesman are liars and the managers don't care. Horrible experience. I would never recommend this dealership to anyone.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

No tags Horrible service

By JackedDt on 6/6/2017 at 4:46 PM. Helped by Gray.

Ran my credit even though I had a pre approved. Lied that they weren't going to run it. Did not detail car after buying it. Tried to get me to sign approval that was way out of my pre approved range. Did not register my car with NC. Temporary tags expired and left me without a car. Said I needed a inspection even though cars bought in Sc from NC residents don't need one till the following year. Worst dealer on the planet. Do not shop here. Unless your the type that would love free oil changes for life for your electric car as they offered me....

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

Really?!?!?!

By Pepper Perry on 6/6/2017 at 1:36 AM. Helped by Todd and Jay.

My 2014 dodge journey that I've had for 1 yr started having compression problems. I have extensive warranties so the service dept says"no problem" all I needed was my service records. I took them reciepts from the last 4 oil chng. Now there's a problem. 1. No rental for me as promised 2. Unprofessionalism amongst employees (the F word thrown around as if in a local bar) 3. They hold my car more than 10 days & try to find any & every reason for dogde not to pay for it after I was by Todd,the service mngr,that "someone will pay for it & he didn't care who." Btw, my car has less then 60,000miles on it & they are telling me the engine is just a"bad design" but the service dept @ Hartsville dodge seems to think its my fault. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Tanisha Prince on 3/28/2017 at 10:12 PM. Helped by Troy A.

Enjoyed everyone. So very friendly. I will enjoy my GMC ACADIA.... WILL BE BACK love it love it love it love it love it love it love it love it love it

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Liars

By TRUCK_GUY on 3/24/2017 at 7:20 PM. Helped by Darren, GM..

Be careful when looking at vehicles here. They will sell you something wih issues without your knowledge, then pretend like it is no big deal. Do not trust them. Get a private mechanics look no matter what. You have been warned.

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

GREAT!!!!

By Cougar on 3/22/2017 at 10:56 PM. Helped by Avarie Chambers.

Great service. And I would recommend any and everyone to visit and purchase a car And I like the service. They meet me when I got to the door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer service Great cars

By Carchick1 on 3/21/2017 at 9:55 PM. Helped by Darren.

Darren, Bryant an Danny are great sales men. I love my car an had a great buying experience. This business is professional upscale an they make sure they go the extra mile to make sure your comfortable. Will recommend !!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Helpful and good buying experience.

By Lawrelly on 3/20/2017 at 11:59 PM. Helped by Avarie Chambers and Joshua Jordan.

I recommend Hartsville Chrysler Dodge Jeep Ram dealership very highly. The best experience I had in years of buying new and used cars. Everyone was very nice and accommodating to any need or question I had. Avarie Chambers was my sale person and made me feel comfortable and very at ease with the whole process and helped me get the deal I needed and wanted. Thank you Avarie. I would definitely return for any car needs in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE!

By TAL on 1/16/2017 at 6:30 PM. Helped by DONNA AND TRISHA.

CAME IN FOR A OIL CHANGE AND TIRE ROTATION EVERYONE WAS VERY FRIENDLY AND PROFESIONAL MY CAR WAS COMPLETED ON TIME AND OVERALL EVERYTHING WAS VERY GOOD. WE WILL BRING THE REST OF OUR CARS TO THIS DEALERS SERVICE DEPT FROM NOW ON

I would recommend this dealer.