Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
5  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By Ehassan32 on 5/16/2017 at 11:22 PM. Helped by Heba Hanieh.

Came into service and I was in and out! The staff was very friendly. The advisor who assisted me in my experience at this location was Heba. She was very helpful and she throughly informed about what was being done. Overall great experience at this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Don B on 1/26/2017 at 3:34 PM. Helped by Robert Heather.

I have purchased a few vehicles in my lifetime. This by far was a really good experience for me from start to end, I worked with Heather and Robert. They helped me get into the Jeep at a good price. Go see either one these two I mentioned, they'll help you with your car buying needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

DISHONEST PRACTICES AT HAWK CHRYSLER JEEP DODGE

By Ted 2016 RAM 3500 diesel on 1/25/2017 at 6:01 PM. Helped by Heather, Sam, Tom Crane, Joe Crane And Robert.

I purchased a brand new loaded out Jeep Wrangler back in February 2014, cash deal. I traded in 2 different cars and the rest cash. Due to the deal being a bit complicated with the tax savings on my trades, Heather my sales lady, Sam the general sales manager Tom Crane one of the owners had the chance to inflate the price on the Jeep thru the camaflage of lots of different numbers on the paperwork. I caught them in the act 3 different times. First was was over 2000.00 2nd was 1200.00 and the third was 500.00 give or take. They deliberately tried to pull the wool over my eyes and play it off as a mistake. Well shortly after I finally was able to get the deal finished with these dishonest people. I started receiving letters from the cook county tax accessors office that the newly enacted 1 percent tax for cook county residents wasn't paid. Which was Hawks responsibility. It was only 91.00 on one of my trades. That I got 4700.00 trade allowance for. So I had no reason not to believe it wouldn't be paid by Hawk. I mean after all, that is the dealers responsibility. So a couple months goes by, and now I get a second more threatening letter from cook county. Now I call Hawk titles and registration lady JENNIFER SIMON back and demand answers. She apologized and promised it would get paid for sure this time. I forwarded her letter again. So 2 whole years go by and I come to find out it was never paid, and now I have a judgement on my credit bureau for 161.00 penalties,late fees and what not. So I stopped up at Hawk yesterday and spoke to Robert the new general sales manager Robert, and confronted him about how I was outright lied to by this lady JENNIFER SIMON that handles their titles, plates and registration. So Robert leaves me at his desk and goes to talk to owner Joe Crane, whom by the way didn't even have the decency to come and face me. NO CLASS! Owner sends Robert back to tell me they would pay part of judgment. I replied back, "YOU HAVE GOT TO BE CRAZY IF YOU THINK I'M PAYING ANY OF THIS ! then I said where is the lady that was supposed to handle this and get it paid? Robert replies she's in the back office busy at the moment. Robert gives me the usual used car salesman malarkey and says he'll look into it and call me. So I get a phone call this evening, Roberts exact words from owner JOE CRANE were as follows. "YOUR ON YOUR OWN! How does this dealership get away with these dishonest practices? So basically Hawk told me to screw off. These people at Hawk are the worst of the worst. Their reviews speak for themselves. Felt like I was dealing with some shady used car lot on western avenue. Disgusts me this is the world we live in that these dealerships can so easily screw the little guy out of money and laugh about it. The owners of Hawk have no CLASS, MORALS, OR BACKBONE to even face a customer with a legit concern. These owners hide behind their little curtain and use their sales managers to pull off the magic acts on good hard working Americans. My advice is to STAY AWAY FROM HAWK AT ALL COSTS! They will get over on you some how some way.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hawk CDJ Forest Park Customer for Life!

By ryanrenegade on 11/21/2016 at 7:24 PM. Helped by Francisco Rangel.

Hawk CDJ in Forest Park has earned a customer for life! I recently had an outstanding purchasing experience when I stopped in for a Jeep Renegade Trailhawk. I was promptly helped as soon as I walked onto the lot. Francisco was extremely helpful in finding the exact model I was looking for. He was also very knowledgeable about the specs and features. Throughout the entire experience everyone at the dealer made sure I was comfortable and all my questions were answered. Shout out to Kal and Angel for also helping the deal move along extremely smooth. Before the deal was over with, Cisco even arranged to have the service team fix a few exterior cosmetic issues. Just to give a quick example of how the employees at Hawk CDJ are willing to go above and beyond: They arranged to have a tow truck come to my house (45 min away) pick up my trade in, and give me a ride back to the dealership. All with NO expense to me. Rest assured, when you choose the Hawk CDJ team in Forest Park, you're choosing professionals that strive to provide a the BEST customer experience. And don't forget to tell them Ryan sent you!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service!

By Nzaz21 on 11/13/2016 at 12:03 AM. Helped by Bryan, Frank, Chris.

After getting xxxxxx service at a previous dealer, went in to Hawk Chrysler and met with Bryan. Best customer service I've received! Didn't mind taking the time to pull out multiple cars and answer every question we had. Didn't feel rushed to make a sale. Also, met Chris and Frank; Frank made financing paper work a breeze. Definetly referring friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, Great People, New Car!!

By cowartj on 10/15/2016 at 4:36 PM. Helped by Sal Nakleh, Chris Kalialemeri.

I came in with my car to trade in. I walked out with the car I wanted which was a Jeep Cherokee . They all worked with me and made it friendly for me to get into new car. It benefited me and the situation was right. I appreciate all their efforts to make it work. Everyone there is awesome and I am really happy with my purchase. I really recommend them to any one who is looking for a car. You will be in and out with the car you want. I worked with Sal Nakleh and he was very helpful and made sure that I was well taken care of. He also made sure that the pricing was correct and was convenient for me. The help from Chris Kalialemeris was awesome as well. He made sure everything was set for me as well. Without these guys I wouldn't be driving my Jeep Cherokee out the door.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!! Great people!!!

By Avis.B on 9/5/2016 at 4:56 PM. Helped by Divis R Hightower.

I had a recall on my Chrysler 300 they were quick and courteous, Mr. Hightower was of wonderful help. I'll recommend them to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royalty & Loyalty

By tatiana on 3/25/2016 at 8:17 AM. Helped by Jay Elameer.

I decided II wanted to purchase a new car.I thought it would be a difficult task until I meet Jay Ellameer.. The car I wanted was sold. He took the time out to find me that same car and he also made sure he found my favorite color. I love my new Chrysler 200. Thank you Jay for all your hard work and being so patient with me. I

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Loyalty is Royalty

By AL on 3/7/2016 at 1:03 AM. Helped by J.

J & Chris were both pleasant & very helpful. They lowered our interest rates by 13% compared to the rates on our trade-in. We drove away with a 2015 Cherokee Jeep Latitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great peoples place!!

By Juan15 on 8/13/2015 at 1:36 AM. Helped by Francisco sales, Sammy and Angel in Finance.

It's a great place to purchase a car. Salesman are friendly and are not riding you, they give you space. Francisco salesman great job. Sammy was Awesome w/ the numbers. Overall GREAT PLACE!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied about inventory

By bbnj62 on 7/30/2015 at 2:01 AM. Helped by Karl Perina.

I emailed and verified via email that they had a number of the vehicles with the options I was looking for in stock. I scheduled a test drive. Drove over an hour to find out they had none in stock and hadn't. Would never ever spend a dime there.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job

By burrislakendra on 5/14/2015 at 7:43 PM. Helped by Tony GEMAYEL.

I had a great experience at Hawk Dealership. They were very helpful and understood my needs. Tony was very knowledable and patient. Great job guys....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

To thank Jason Lutz for a great job

By Tila on 5/6/2015 at 12:21 AM. Helped by Jason Lutz.

I had a excellent buying experience and Jason made it easy for us I just want to say thank you very much for everything and I would recommend him to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys will treat you right.

By Superbly satisfied customer on 5/6/2015 at 12:03 AM. Helped by Jose Rubio.

I had a great experience when dealing with Hawk and specifically Jose. This was so different from some of my previous experiences with car dealerships and especially the salesman, they are always so pushy and tro to tell me what I want. Not at Hawk, Jose was a perfect gentleman and very helpful, I actually felt as if he was trying to help me and not himself. I truly had a wonderful experience and would recommend them to anyone looking for a vehicle. Thanks again Jose!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Greatest Salesman"

By Miss West on 4/28/2015 at 6:22 PM. Helped by Tony Gemayel.

Thank you Tony! You were all of the qualities that I needed in a salesman honest, attentive and genuine! You are the best! Miss West

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent buying experience

By markn2727 on 3/21/2015 at 5:45 PM. Helped by Chris Kaliakmanis.

I need to preface this review by saying in my past I have had some of the WORST car experiences with dealers. I keep hoping they get better and they almost never do. Thus, going into Hawk Dodge, I was very wary. I emailed Chris Kaliakmanis that I wanted to test drive a new 2015 Challenger that night. First thing I noticed when I arrived...the car was parked right outside the front door. Contrast this with another dealer who made me drive to a lot 3 miles away to see the car. Also, I dealt with Chris directly, not handed off to some salesperson I had never talked to about the car, as was the case at the other dealer. Chris was friendly and knowledgeable, not overselling or overhyping the car, but giving me information that was relevant to my drive. After the drive, Chris was never pushy but just talked about numbers and my trade-in valuation. Initially, my intent was to leave and do some more research with bank info, but he did his job and met the loan rate I had seen online, plus gave me a reasonable trade-in value. We did the deal that night. His finance guy, Angel, was also very friendly and efficient. One of the things I have always hated about buying a car was how long it took to get everything done. From test drive to final drive off the lot...my whole time there was just over 2 hours. They always made me feel comfortable and appreciated. I now have a gorgeous car that I wanted and one of the best buying experiences by far I have ever had. Do yourself a favor and check them out. I would recommend Chris and this dealership every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By paularg on 3/16/2015 at 8:45 PM. Helped by heather.

Thank you Heather, for all the help and time you give us. Always on top of everything. Very honest, and always going out of your way to satisfy us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience !!

By bkras on 1/31/2015 at 6:40 PM. Helped by Mark (service) Heather L (sales).

I have dealt with Mark in the service dept. on a few occasions. He is THE most honest and nicest car service advisors I had ever met. Visiting the service dept. was actually enjoyable. When I decided it was time for a new car, I went straight to Mark and he referred me to Heather L. She is an AMAZING salesperson. She is also very knowledgeable with all the cars. She worked her magic and got me in a new car that I LOVE !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star service!

By jaemurph18 on 1/27/2015 at 3:06 PM. Helped by Chris K.

I came in with my wife to take a look at what they had. Told Chris our budget and he showed us what was available within that budget. He was patient with my wife while she picked out what she wanted (she's very picky!) once we found the right car Chris went above and beyond to close the deal for us. we never felt pressured or like we were being had. he was upfront and honest about the entire process.... lets be real an honest car salesman is a rare breed. nonetheless Chris gave it to use straight and in the end my wife drive off the lot in a car she loves at a price I can live with. My wife loves her new 2014 Dodge Dart!!! ask for Chris. K and he will hook you up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

i love my new car

By camel on 1/17/2015 at 3:25 PM. Helped by Heather L.

Thank you Heather we love the new car and would recommend anyone to Hawk CDJ when buying a new or used vehicle.. The Camel Family

I would recommend this dealer.