Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Went above and beyond go find our vehicle

By JCOOPER351 on 8/15/2019 at 1:36 PM.

Subaru overall made it difficult to shop for new Forrester when so few were on dealer lots. Despite this challenge, we did have a good experience at this dealership. They found the car we wanted and picked it up 6 hours away. While I wasn’t thrilled with the mileage that it put on the car, I absolutely appreciated the effort. I say “they” as they really worked as a team. No concerns on who got commission, but clearly put customers first.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and courteous

By CRMPTN1991 on 8/14/2019 at 8:28 PM.

This is my 2nd purchase at Hawk Subaru this year. They are beyond friendly and super courteous. They were a pleasure to deal with and no pressure involved at all. If you want a good deal What no pressure this is the place to go. See Dave Olsen, Mike W or Chris T. They were beyond professional and very helpful and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always pleasant to deal with

By KNEWMAN9 on 8/14/2019 at 3:36 PM. Helped by Don in service.

Always very accommodating and efficient in the service department during any service from and oil change to major maintenance. The waiting room is always stacked with beverages and snacks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff made it easy to find my new car!

By Subaruforester1 on 8/13/2019 at 11:17 PM.

This dealership was great in answering all of my questions and concerns regarding my new vehicle as I was looking, as well as after I purchased. I was able to get a custom made car, so it took a little longer than expected but I was compensated for my wait accordingly and am happy with the overall outcome! Kayla was a great help to answer all my questions!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, efficient

By Tammyrate2 on 8/13/2019 at 10:24 AM.

Kayla quickly pulled up the two cars I wanted to drive. She was knowledgeable and pleasant during the drive. Not pushy or manipulative at all. She and her manager listened to my needs on vehicle and price. We settled within an hour. The paperwork process was efficient without any pushy sales on additional products (no tire insurance, seat guard spray, etc,). I normally hate car shopping. This experience was a relief to a dreaded day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were great

By JOLIETJARHEAD83 on 8/8/2019 at 4:29 PM. Helped by Justin Woods.

The Hawk service department was able to schedule me in short notice and had me in and out in near Olympic time! Justin Woods is a fantastic service consultant !! Thanks very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By SWITZ44 on 8/6/2019 at 11:33 PM. Helped by Justin.

Very professional. They let you know what is going on while you are waiting. I was surprised to learn that my first oil change was free. Nice people there.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By 1911 on 8/6/2019 at 9:33 PM.

Very happy with my buying experience. Kayla, Shaun and Chris did a wonderful job of making everything go smooth and hassle free. Thanks again for your help. Josh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Service and sales experience

By GENEJARKA on 8/6/2019 at 4:06 PM.

I have been looking at Subaru vehicles for approximately 18 months and have spoken to several dealers about them. With the exception of one sales person, I was "smothered" with follow up calls by all of the dealers that I called on a regular basis, that one exception was Michael W. at Hawke. I explained to Michael that I was not ready to buy today, but that when I was I would reach out, and that if he wanted to keep in touch by email that would be best. Fast forward to last week, my wife and I decided that we were ready to purchase a new vehicle and I called Michael to make an appointment. Even though it was later than he had planned on staying that day, Michael stayed and waited for us to come in. Once we were there, he let us shop rather than trying to "sell" us a car. I don't know about any one else, but I don't like to be "sold" anything, I make purchases based on my own criteria and research. Once we selected our Forester, the rest was easy. We were driving home in our new car in less than 3 hours. Which I thought was a reasonable amount of time based on what goes into closing a deal on a new vehicle. See the folks and Hawke and they will take good care of you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By GOSOCCER05 on 8/5/2019 at 2:21 AM.

Chavis Cole really connected with us. Chris Tsaliangos was simply awesome. Shaun Shore, very cool, and relaxed. We were at 4 Subaru Dealerships, The staff at Hawk was Honest and to the point. I plan on coming back with my father in law.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchase experience

By Laurel on 8/2/2019 at 8:10 PM.

The people at this dealership made the purchase process hassle free. We had called ahead to talk about a particular vehicle, and they had the car ready for a test drive when we arrived and answered all of our questions clearly. We arrived at a mutually agreeable price in a straightforward conversation, without the game playing that is so common to this process. The new car was detailed and ready to go in a reasonable amount of time, and the finance process was handled efficiently. Everyone was very professional, and we very much appreciated being treated as valued and respected customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By CHAY on 8/2/2019 at 5:35 PM.

Hawk Subaru was the best service I’ve had so far in finding and financing a vehicle. They were very accommodating after I initially missed my first appointment (I work nights). I test drove an Impreza Premium Sedan, and had a good discussion with Cole about my current vehicle and what I was looking for. He took his time to explain and demonstrate the features of the vehicle. After the test drive I inquired about the 5-door trim. He even showed me the Eye-Sight feature that was missing from the Sedan I test drove. A big thing for me was being given a quote that matched what I was calculating at home. After a week considering all the vehicles I looked at, I went with the Impreza 5-door and love it!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Car service

By MSLAT23 on 8/2/2019 at 5:05 PM. Helped by Justin Wood.

Brought car in for routine service. The service rep was very pleasant and explained what the service would include. When service was done he explained what had been done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service advisor that kept me informed!

By DAVIDMVINCENT1 on 8/2/2019 at 4:16 PM. Helped by JUSTIN KIELMA.

Easy to get an appointment. Great service advisor that kept me informed every step of the way. Reasonable prices for service, quick and efficient. Nice waiting room. I will definitely be driving farther and going to Hawk Service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Change of Tire

By SHU07 on 8/1/2019 at 9:47 PM. Helped by Kim ?, Justin K, Calvin?.

I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with bubble in tire was a unique one and as we know it probably not under any warranty or so we were told. Car only had 6000 miles so we requested a change via Subaru’s customer service 800 number. Hawk Sales Manager - Rocco and his service team led by Calvin and Justin were superb. Got the case resolved in a day giving us a new tire. I had always heard that Subaru makes great products, but now I am convinced they provide excellent service too. Thank you and my son really thanks you as at his young college going age every penny counts so not having to fork out another $200-$300 for a tire on a brand new car was a blessing. In times where customer service is deteriorating rapidly I got three people on the phone in a span of 3-5 mins to resolve the case. Sincere appreciation!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We traded up

By GOLSON23 on 7/31/2019 at 7:43 PM.

The staff was helpful in the process of trading in our Forester and getting a newer model. They went through the up-grades and explained the new features. This is my second purchase from this group.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME STAFF AND SERVICE

By MOMMYKUCH on 7/31/2019 at 5:23 PM.

Everyone was very friendly and made the whole experience stress free and easy...... All our questions were answered honestly and quickly - no problems at all!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By SARAHCROOMS on 7/31/2019 at 5:07 PM.

Everyone went above and beyond to help us get our Subaru! Ryan knew the car inside and out and was available anytime I had questions. Him and Rocco went above and beyond to make sure we got the right price and the best car! Thanks guys! You made car buying easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership and sales people!!

By KimG on 7/30/2019 at 11:10 PM.

What a great experience at Hawk Subaru!! Chris and Kayla couldn’t have made the experience any more fantastic!! They went above and beyond to get us what we wanted. We recommend them to anyone looking for a new vehicle!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer!

By Bpiszczor on 7/29/2019 at 7:09 PM.

Jim & Chris were very wonderful to work with in our first Subaru purchase. I have never laughed so much or enjoyed car buying like I did at Subaru Joliet. They were fair & did not play games when it came to discussing our options and staying within our budget. We are definitely Hawk Subaru Joliet customers now & couldn’t love our new purchase more! :D

I would recommend this dealer.