Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By miguelm on 6/9/2019 at 2:58 AM. Helped by Shamir turner.

Tried ripping me off and making me pay $19000 for a $6500 dollar car, I had to negotiate 4 times to get a decent price at $12500 I then talked to the finance manager before I close the dean and got it back down to 7300 with a very high credit score. I don't believe they would attempt to try to make me pay such a high ammount also, I was promised a new key which I don't think I will see. they were being very shady about the whole process and had a bad experance

I would not recommend this dealer.

Overall Rating

4.7  

4   Customer Service
5   Friendliness
5   Overall Experience

Thank You

By Lisa123 on 4/20/2019 at 3:50 PM. Helped by Michelle.

A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of commission. She was calm, cool and collective. Thanks for keeping me calm in the midst of a storm. Excellent customer service. Lisa Mullins

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good customer service

By Customer first on 4/5/2019 at 5:37 PM. Helped by Johnathan and Mz. Michelle..

Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 mile radius drop off pick up service during a service appt) that was never disclosed to me before as I am a kia lease holder for the past six years . Thank you again John for your information and your help & great customer service skills . you deserve a raise or promotion. I felt you were very honest with me unlike other employees there who were not truthful with me and Those who failed to return my calls. I really appreciate a person with self respect and integrity. 👍🏾 Cynthia G.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service is always A plus

By Basia on 8/23/2018 at 4:46 PM. Helped by Tim Ward.

Always fast and prompt. I take my Kia there and always happy with how quickly it’s done along with the honesty of the employees. It’s worth your time to go here!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By SpoiledAlex on 5/1/2018 at 8:33 PM. Helped by Bill.

Very good experience knowledgeable reps solved the problem and I received service and got my car back the same day. Very much appreciated. Thanks You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent

By Dee1 on 4/29/2018 at 2:06 PM. Helped by Mike in sales and service if I knew her name was very helpful..

I have been going to your dealership for now over 8 years with my first car and now my new one and I have nothing but praise for the care I have been given. Your staff has treated me with respect,kindness, they have not talked down to me regarding any car issues during either a sales or service and I thank them for that. Keep up the good work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful Service Department

By newkia on 4/24/2018 at 5:38 PM. Helped by Kim Degoey - Should have gotten other names.

Excellent Service Department, from the Customer Service Representatives that answer the phones and schedule appointments, to the Service Managers who do intake/dispatch to the polite young man who drove me to Hertz, to the billing department personnel. I had an automatic starter installed. When I picked up my car, Kim explained how it worked, then another Service Manager went out to my car with me and he answered all my questions as I practiced. Between the two of them, I felt confident when I left the lot. (The new starter was very different from the one on my old 2001 Pontiac).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service After The Sale

By Rob on 4/21/2018 at 1:49 AM. Helped by Tim Curran.

Great service dept. at Hawkinson Kia. Had my car in within 24 hours and waited less than one hour for my oil change. Also texted me to confirm my appointment and washed the car. Nice waiting area with coffee water and Wi-Fi makes the time go by fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By PatriciaBlue on 4/21/2018 at 12:14 AM. Helped by Bill (service department), Jeff, Dave, Andre, Bill Conroy..

I always feel like I'm part of the Hawkinson-Kia family whenever I visit this dealership, be it for oil changes, service maintenance appointments, or whatever. That is why I give their exemplary customer service a five-star rating. My new Kia Sportage was clean, inside and out and full of gas when the keys were turned over to me. Thank you Jeff Kramer, Andre Brumfield, Dave, and Bill Conroy,

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent Service

By Arquilla on 4/20/2018 at 10:15 PM. Helped by Bill Stechly.

I bought my car from this dealership 10 years ago. I have always had a good experience when I have maintenance scheduled. Thank you Bill for your professionalism and also to the guys that shuttle me back and for to the office.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice environment

By Apples4680 on 4/20/2018 at 9:29 PM. Helped by I forgot there names.

Kia hawkinson has a very nice atmosphere they are very welcoming and the salesman are very knowledgeable with their prices and products. Would recommend them to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service.

By Allen534 on 4/18/2018 at 7:23 PM. Helped by Kim Deoey.

Again excellent and timely service. I originally thought it would be a longer visit. I presupposed, but I found out that I was in and out in a relatively short time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brake light was not working

By Catjohson on 4/13/2018 at 7:43 PM. Helped by Akeem.

I got their before my schedule time. They took me right on and he came and follow-up with me. I was gone in no time. They washed my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyal Kia Customer

By Dr. Latting on 4/1/2018 at 4:04 AM. Helped by Tim.

I’ve purchased four vehicles from this dealership. They make you feel like family. The longer you remain a customer the more they learn your preferences. The dealership works hard to get you what you want in a reliable car or truck. I have three Kia automobiles sitting in my driveway. We are a true Kia household. The service department is just as awesome as the sales crew! Kia for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Gman244 on 3/31/2018 at 11:31 PM. Helped by Chyma and Dave Shoup.

Great dealership. Chyma and Dave Shoup were outstanding to work with to get a deal done. No high pressure sales when trying to decide what car you are deciding on. Went to several Kia dealers and Hawkinson was by far the best dealership around Chicagoland.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick oil change

By Jillmr1980 on 3/29/2018 at 1:21 PM. Helped by I didn’t catch the name.

Went for oil change and it was quick with a car wash. They were also very helpful helping me chose from the two coupons I had on which one would give me the best deal. Everyone is always very helpful and nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fast and easy

By MICHELLE HOLLIDAY on 3/15/2018 at 10:40 AM. Helped by matt.

my service was quick and accurate and they dont push you into additional service you dont need. they dont pressure you into buying and or replacing your vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT !

By originalman on 3/14/2018 at 4:00 AM. Helped by ANDRE BRUMFIELD, Portfolio Manger.

Mr. Andre Brumfield was very helpful in explaining to me about the option of buying a new KIA. Also the service employee were great. Very friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Becky on 3/7/2018 at 9:52 PM. Helped by Service department.

I love coming here for the great service! The staff is friendly and make you feel welcome. The prices are great. Definitely will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Greeneyes on 3/1/2018 at 8:49 PM. Helped by Gail and Ashley..

When I called for service on a small issue, I was notified of two recall items that could be taken care of at the same appointment. Gail was the scheduler. The appointment was available sooner than expected. Gail also called to remind me the day before appointment. When I arrived, Ashley was the Service Advisor who helped me. Ashley made a point of keeping me updated on the progress of my Sorento. She was wonderful. The complimentary car wash was an unexpected bonus. Great service at Hawkinson Kia.

I would recommend this dealer.