Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchases

By Kmarr1 on 6/22/2018 at 2:56 PM.

Josh went above and beyond our expectations!!! He was very helpful and extremely down to earth (witch we appreciate the most) we traveled 2hr just to due business with him and will do so in the very new future for our next vehicle !!! Thank you so much for all your help !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tracy is the best!

By jfrias12712 on 6/14/2018 at 8:25 PM.

Seriously, ask for Tracy when you go. I have been to many dealerships and had plenty of pushy salesmen. I hate pushy! My boyfriend and I went to Hayes in Gainesville and Tracy came out and greeted us. I told her what i was looking for and the price range and she showed me only cars that fit that criteria. We spent at least 2 hours there with her looking around and test driving. The time we spent talking to her was so pleasent. She was very helpful and very nice and not pushy. It felt like we knew Tracy for years. They had a lot of nice cars on the lot. The office was nice and clean and the other employees there were very nice. Once I fell in love with the 2015 Dodge Dart i was done. Tracy rushed around to get my new car detailed and put gas in it for me while John wrapped up the sale and had me do paperwork. John was able to get me a loan with a different lender which worked in my favor because my monthly payments were almost $100 less a month than i had planned for! Thank you John for that. After i was done with paperwork Tracy walked me to my new car and walked me through some stuff. She even offered to set up my bluetooth and answer any questions i had. She took a picture of me in front of my new car and text it to me. What blew my mind was that she isnt usually the one who comes out and helps the customers. she does more of the online stuff, maybe thats why she wasnt so pushy and very easy to talk to. Overall my experience was amazing! If i ever buy a car again I will be coming back and dealing with Tracy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Buying my ram

By Shepdiggy on 5/17/2018 at 2:02 PM.

The salesmen was awesome. Vince and Ritch took care of me from start to finish. Unfortunately I couldn't get them to budge on the price, but it was a good deal compared to other Rams that I've seen. Definitely look them up if you want good customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Tracy

By Kwiley on 5/11/2018 at 2:02 PM.

Tracy was an excellent sales consultant! She made it very comfortable and easy. She was very attentive to my needs and she was able to find my perfect car - The Dodge Charger Daytona 392! I am very pleased with the whole experience from the very first contact. I would recommend Hayes and especially Tracy to all my friends and I will definitely be back for our next car purchase.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Willing to listen - customer first

By nthsand on 5/11/2018 at 2:03 PM.

I have purchased before with Hayes and been happy. I decided to try a dealership in Dawsonville that sold Chevrolets. I was interested in a diesel truck, so tried to get the dealer a locally owned business to work on a trade in. Numbers were way off and I was pretty frustrated. My contact, sales representative from Hayes called me same week. Tracy always keeps in touch, and never nags or bugs me unless I ask. She is the best salesperson I have ever had to deal with. She had a truck that she wanted me to look at, I was not at this point really wanting one after dealing with Dawsonville Dealership. Long story short, it was the perfect vehicle, and the price was the perfect price point. I was given a great deal on my trade in, and the deal was so easily worked up, completed and I was treated so well - I was amazed. I typically dislike buying cars, but Hayes makes it easy, and they put you first without a lot of hassle. I didn't have to see sales manager. I didn't have to go back and forth with prices, I didn't have to hear well let us look at what else we can do to make it work line. The deal was perfect, the only person I needed to deal with was finance and Tracy. No stress, no pressure and easy in and out. The new finance technology was really cool. I am amazed and will continue to refer and use Hayes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Martha & Joseph Thompson

By Mthompson on 5/6/2018 at 8:49 PM.

We have purchased our last 3 automobiles from Hayes! Tracy Bryan has been our sales agent every time and she is awesome! You let her know what you are looking for and she will find it! Everyone was was so helpful, professional and courteous. We recommend Hayes to anyone looking for a new or used automobile!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Oil change and tire rotation

By Sanman85 on 5/5/2018 at 12:56 PM. Helped by Everton Brown.

Took my Ram 2500 in for oil change. People were friendly and didn’t take to long at all. They said 45 mins and took about 55 mins. Not to bad. I all got tire rotation with oil change. Only disappointment was they they did the rotation they didn’t check tire pressure so I had to add air to tires. Should have been an easy thing to check. All and all not to bad of a job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everybody was great

By Laagrindle on 4/29/2018 at 11:41 PM.

I would buy from them again the saleman was great help an show me everything work on the car i brought an i testdrive the car drove good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Truck Buying Experience

By Epek13 on 4/28/2018 at 8:00 PM.

Bought my very first truck today and my experience was superb. Ritch was very helpful through out the entire process. He answered all my questions and explained everything in detail. John was a pleasure to work with also, he went over all the financing details and made it easy for me to understand. They made my kids and I feel welcome and comfortable. It didn't really feel like I was buying a new truck, because it was not a high pressure environment, which for me is a plus. I would definitely recommend this establishment yo anyone for your next car or truck buying experience. Pay them a visit, you won't be disappointed. Ritch and John, thank you for the excellent service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good overall experience

By James Butts on 4/27/2018 at 12:11 AM.

I was met by enthusiastically by sales person who seemed knowledgable about his product. Not exceptionally high-pressure sales pitch. This was my first visit to this dealership and I have no opinion regarding ease and quality of service otherwise..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales group anywhere

By Ken657 on 4/24/2018 at 9:30 PM. Helped by Kevin.

Jody in sales, kevin and Ruben in finance. Combined they make the car buying experience extremely easy. Actually fun. I have bought 4 trucks with these guys and they have become like family to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience - Thanks to Tracy Bryan!

By Janna Bennett on 4/23/2018 at 12:23 AM.

We have searched for the perfect vehicle. We visited many dealerships and conducted online research - which took us 2 hours from our home to Hayes Dodge. There we were greeted by Tracy Bryan. She was extremely helpful and completely focused on ensuring we got the vehicle we wanted at the price we needed. Not AT ALL the experience I normally have with car salespersons. We left Hayes to go to another dealership as they had a similar vehicle at what appeared to be a lower price. I knew within 5 minutes of entering the lot that we had made a mistake. The salesman wouldn't directly answer my questions regarding price and then brought his manager in - who was even more evasive. The manager insisted we take a test drive and demonstration of features before they gave us a price. When I refused and pushed for a price, they provided one "IF we qualified for all the rebates and offers." Thankfully, I had done my research and asked if the rebates included those for military personnel and bad credit - as I knew we wouldn't get either. Ends up that the "cheaper" price wasn't that at all! As the manager and salesman kept trying to persuade us to take a test drive, I knew it was time to head back to Tracy at Hayes. We texted her to say we were coming back. She drove an hour to bring the car we wanted, that was on another Hayes lot, to the Gainesville lot. She was incredibly helpful and professional. I could not have asked for a better experience. Best car buying experience ever - thanks to Tracy Bryan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Cjesse on 4/18/2018 at 5:08 PM.

Excellent customer service! We would definitely be back for any future car needs. Everyone was so kind and so great with my 3 small children.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My new RAM 1500

By mopar joe on 4/17/2018 at 7:44 PM.

This is my 2nd purchase from Hayes Oakwood in 6yrs. Both were no pressure and very a comfortable experience. My salesperson,Erik Mitchell,worked with me to get the deal I needed to fit my budget. I would definitely recommend them to anyone looking for a new ride! Oh yeah,Rueben Jiminez was cool,too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Santa does exist

By Chrysler Mommy on 4/15/2018 at 1:41 AM.

Vince was awesome! He showed me the car i seen online and for the price. i have been to dealer where they lure in with online prices and when you get there they try show you more expensive cars. not here! Worth the drive to Gainesville

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasure

By Chrisnichols519 on 4/14/2018 at 1:59 AM.

This is the 3rd vehicle I have purchased through Hayes, and the second from Ritch. Ritch has always went out of his way to make sure I am happy and would recommend him to anyone ! Hayes is my “go to” dealership and has been since the very 1st car I have bought! Friendly staff, willing to listen and willing to please A+++

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good People

By Mr. GQ on 4/8/2018 at 1:13 PM. Helped by Stephen McDonald.

Overall good honest people. They did their very best to get me in the vehicle that I wanted at a price I wanted. Ramone and Stephen worked every possible incentive they could find just so I can purchase the vehicle that I wanted.

I would recommend this dealer.

Overall Rating

1.7  

3   Friendliness
1   Overall Experience
1   Price

they promised me a better price; didn't happen

By john horesco on 3/28/2018 at 11:36 PM.

I was looking for a minivan in early December. I was told by sales consultant that the dealership could beat a competing dealer's price by $500; instead I paid $500 more; at the finance meeting, i didn't have the sticker price in front of me to notice that the sales price was only $2,500 less; I was promised that the sales price would be $3,500 less; I thought I was signing the paperwork that reflected my understanding that the price would be $3,500 less; MY MISTAKE. I didn't notice this until after the new year. Since I have the text messages we shared leading up to my visit, I contacted him about the dollar figures. HE HAS NOT RESPONDED. I AM NOT SURPRISED, BUT I AM DISAPPOINTED. If you decide to buy from hayes, please make sure you have all of the figures - in fact, take pictures of sticker price and any agreed finance arrangement you made beforehand and with each hayes employee with whom you spoke. I paid off the car in 3 months instead of 72 so that finance charges of $4,000 will be eliminated

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Chuck Twiggs yukon

By Chuckandshud on 3/27/2018 at 9:54 PM.

Always a pleasure to deal with Vince. The manager that evening was difficult. I suppose martin Docks and myself have bought some 30 vehicles there and his statement to me after a counter offer was less than kind. I said we have bought 20 plus cars here and he said nothing x 20 is nothing. I just let it go but I assume there is money being made or Hayes would not sell the cars. Either way it was just negotiation. He seemed to take it personal. I love Hayes and Vince. This is just food for thought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My second purchase of a new jeep

By Rene Blackwell on 3/25/2018 at 7:12 PM.

I bought my first jeep Cherokee trailhawk in 2014 put 64.000 miles had no problems had excellent service throughout the 3.5 years so I bought my second one, sale person was professional,I feel the I will be treated the same

I would recommend this dealer.