Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Amazing Experience with busying my brand new 2019 Jeep!

By marisol920 on 3/25/2019 at 5:52 PM.

I recently purchased a brand new 2019 Jeep Cherokee Latitude with the help of Francisco. It was my first time buying a brand new car in my name and Francisco made the whole experience so easy! We ran into a few complications on my end because of my recently totaled vehicle that was still on my credit. But he did everything he could to get me into my new car! Im forever thankful to him and Hayes company in general for helping me and my family during our hard time! I highly recommend them and will be coming back once we’re ready for something else!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Johnny$ on 2/28/2019 at 6:06 PM. Helped by N/A.

Everton was my service rep and he was very helpful the service I received was excellent I want to thank the team the work on my Truck yesterday

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good service

By Shamale38 on 2/21/2019 at 4:55 PM.

The wait time is always long, but it’s quality work and great oil change deals. I have used them for four years now and I would recommend their services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great no problem at all

By Lady on 2/18/2019 at 4:36 PM.

I think this is a great place to go and look for cars the salesman who Sold my car was just outstanding Jonathan Verna knows his stuff and he has a great personality and I’m glad y’all have someone like Him on board

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By cmize on 2/10/2019 at 6:49 PM.

Jody at Hayes of Gainesville is a breath of fresh air. He was so patient with us while we were trying to make a decision. Jody really listened to our wants and needs in a vehicle and found the perfect one for our family. We actually visited another dealership the same day but ended up walking out because of the way we were treated. After having met Jody at Hayes, no one could compare. We feel like we gained a friend through our car buying experience. We have always done business with Hayes and will continue to do so because of their great customer service. Ruben in finance was also fantastic. He and Jody made the "stressful" part of the car buying process the easiest. I'll recommend Jody at Hayes to all of my friends and family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Jeep Wrangler

By NewJeepFam on 2/4/2019 at 7:11 PM.

Sales and fianance staff were professional and courteous. Took time to work with us and answer all questions. Did not feel rishwd or pressured by anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales people and very friendly

By Jeepers keepers on 2/2/2019 at 12:38 PM. Helped by Shawn evans.

Very professional and very fair. Good pricing I walked out of mall of Georgia jeep because of rudeness and this was my first time car shopping here. Very good customer service. Walked out with a great jeep

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Platanote on 1/30/2019 at 2:58 PM. Helped by Nathan Wood.

I brought the car for an urgent factory recall. Received inmediate attention, comprehensive answers to every question asked and timely service. Very courteous and efficient staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice and helpful

By Fire1407 on 1/22/2019 at 1:53 PM.

Tracy and all the staff were very helpful. She listened to what said I wanted and they made it happen. Everybody was kind and fiendly. I was happy with them explaining everything and they were very knowledgeable about the vehicle and the systems of the vehicle I was looking at. Thank you to everyone at Hayes!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesperson

By Darryl3373 on 1/22/2019 at 1:35 AM.

Tracy is awesome if you are looking for a used vehicle I highly recommends her she will give you a good deal and an honest deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RAM 1500 service

By LittleOldLady on 1/17/2019 at 4:48 PM. Helped by Rick.

Had a couple rough service visits previously but my visit on 1/15/19 was excellent. Received a tutorial on how to use my fog lights and didn't feel like a total idiot afterwards. Rick was very kind. Recall, oil change and rotation taken care of quickly and professionally.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Dept. Dropped the ball then Lied about work done.

By CarOwner2018 on 1/15/2019 at 6:23 PM.

So we scheduled a service for our Dodge Van because it was making some strange rattling noises and was under warranty. After 4 Business days they still had not even looked at the vehicle. After many calls they finally said they replaced the rear shocks and we were ready to go. This was day 8 and they knew we needed the car back to go on vacation. Well, after picking up the car the noise was still there. But believing they did the work they said they did we went on our trip. The noise got worse and we decided to go to a different dealership. Low and behold the Shocks were never replaced. HAYES not only lied to us, but put my family at risk. After speaking with the service manager we cannot express it enough how dishonest and unprofessional their service dept. is. Stay away! I wonder if they billed Corp Dodge for the warranty work they never did?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Markn on 1/4/2019 at 9:11 PM.

Excellent service and follow up. Very pleased with quality of vehicle and service provided. Griffin was a pleasure to work with. Worth the two hour drive!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Salesperson dropped the ball & it wasn't even New Years Eve!

By Nothappy on 1/1/2019 at 12:41 AM.

I was interested in purchasing a new RAM Limited from Hayes. I live a few hours away from the dealership, so I communicated over the phone. The salesperson, Erik Mitchell, really dropped the ball. He is inefficient and does not communicate whatsoever. Days have gone by and I still have yet to hear from anyone associated with this dealership, including the salesperson. The customer service is appalling. I guess they aren't interested in selling a truck? I would never recommend purchasing from this dealership. Very unprofessional. It should be no stars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By Happyjeeper on 12/26/2018 at 11:34 PM. Helped by Haley Wilhite.

My visit was easy to schedule, service was fast so that I could get on with my day, the personnel were friendly and Hayes emailed me coupons before my service appointment to make the price more affordable. Painless and simple!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No gimmick

By O6dil on 12/24/2018 at 7:13 PM.

Did what they said they was ! Good strong prices and plenty of vehicles to choose from. Other dealer told me I could not buy the truck I want for the price I wanted got. Well I got the price close enough cause I bought one thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful and great

By angel on 12/21/2018 at 2:19 PM.

Hayes was a great experience. First time buying at Hayes. We came to buy a great car I was wanting and got at great price. I got 2015 Ford Taurus drives like a dream.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People!!

By TC on 12/20/2018 at 4:03 PM.

Hayes Chrysler in Gainesville is an outstanding auto dealership. The folks that work there are like family and truly care about providing a positive customer experience. Tracy Bryan was my sales associate and absolutely exceeded all expectations...I live an hour away but certainly found it worth the drive to deal with the people there at Hayes in Gainesville and to enjoy a great car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First timer

By Roger on 12/11/2018 at 4:19 PM.

This was our first time to a Hayes Dealership. From the first time to meeting our sales person to the final purchase, everyone was a professional and courteous as I’ve ever met at a car dealership. I would highly these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend!

By ngreen2011 on 11/30/2018 at 2:26 AM.

Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!

I would recommend this dealer.