Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!!

By malinda55 on 3/21/2019 at 10:15 PM. Helped by Tj. Reinford.

Great service, and friendly people. Very happy with my new Jeep Cherokee Trailhawk. Would recommend to friends, family, and peers. Salesman was very professional and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Wjw on 3/1/2019 at 8:23 PM. Helped by Chris & Nathaniel.

Chris kept me informed on what was going on. Work was completed to our satsfaction. Service people very polite and friendly. It was a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Crystal on 2/22/2019 at 3:55 PM. Helped by Nathaniel.

My oil change was completed timely. Nathaniel (CS Rep) was very friendly & helpful. The cost of the oil change was fair. Will definitely recommend others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy

By malinda55 on 2/20/2019 at 6:35 PM. Helped by T J Reinford.

Great service, friendly,helpful, and understanding! We have used same salesman before and always ask for him because we trust him. Always ready to help us with all our wants in a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Lineman82 on 1/24/2019 at 6:14 PM. Helped by Phillip and Chris.

You can’t get much better than this dealership. Staff is helpful and willing to answer any of your questions and are extra friendly. I would recommend anyone looking for a local dealership to try out Hayes Chrysler Dodge Jeep of Baldwin, and you not be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase Used Jeep

By randym on 1/16/2019 at 4:10 PM. Helped by John Wheeler.

Whole buying experience was flawless. Was in and out in 30 minutes. Car was ready when signing was complete. Very satisfied with the complete process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and very professional

By Lester3320 on 11/13/2018 at 5:39 PM. Helped by CHRIS.

They servcied both cars fast and professional they were very knowledgeable and helpful i drive over an hour to get this kind of service they are the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By murrayb on 9/18/2018 at 7:19 PM. Helped by All of them - service , parts and Finance are Great ..

Although I did not purchase my past 2 Doge Caravans from Hayes ( I'm A South Carolinian) I have had exceptional service and response from the Hayes Employees. I have been a customer for approximately 10 years .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change, tire rotation and recall.

By luvmyjeep on 9/18/2018 at 3:36 PM. Helped by Nathaniel Shahan.

Very friendly and helpful from the call to schedule the appointment, to dropping my car off, to picking it up at lunch. Bought a package deal for oil change and tire rotations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 300s

By Brian on 9/13/2018 at 5:31 PM. Helped by Jacob.

Bought new 300s. Very happy comfortable roomy sporty look. Dealership was extremely helpful getting to the price I could afford. Got a great deal. Would recommend to anyone looking for a Chrysler product

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive!

By Will5567 on 7/12/2018 at 3:51 PM. Helped by Service.

Everyone was very courteous and helpful. Wait time was reasonable even though when I got there for my recommmended service there was a recall on my cruse control. The service manager secheduled the repair while my vechile was being serviced.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service with a smile

By joewest1 on 7/2/2018 at 5:44 PM. Helped by Nathaniel.

Nathaniel and his team took great care with my vehicle, just as if was one of there own! Will definitely use Hayes Service in Baldwin again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly, professional and no pressure sales experience.

By bigjim on 6/17/2018 at 8:25 PM. Helped by joe miller,steve picciotti and john wheeler.

my family and I purchased three vehicles over the weekend. all three customers left the hayes dealership very happy ,just as I expected we would.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

came in to fix a recall on my dodge journey.

By tracystout123 on 6/6/2018 at 3:30 PM. Helped by nathaniel.

everyone was very nice. nathaniel was very helpful and had great customer service skills. Was very prompt at getting me in and out in a timely manner

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service experience

By FJ service time on 5/2/2018 at 7:13 PM. Helped by Service.

The service department at Hayes is excellent!!! They always accommodate the time for service on my vehicle around my work schedule. The are professional and affordable, wouldn't take my FJ anywhere else. A million thanks to Hayes!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

It has, always, been a plasure to do business at Hayes...

By old trucker on 4/14/2018 at 6:50 PM. Helped by Service, and parts, and office checkout....

All departments (sales, service, parts, office personnel,), have all been courteous, and helpful... Thanks All departments have been courteous, and helpful - this should meet the 25 word minimum...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2 trucks

By Swins19360 on 4/8/2018 at 12:12 PM. Helped by Dave & Ted.

We bought 2 trucks within and week and are very happy with both our Dodge trucks. Very friendly and accommodating atmosphere. Great place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Great Vehicle, Great Service!"

By Renegade17 on 3/20/2018 at 10:58 PM. Helped by Nathaniel, Service Manager.

The sales and service departments at Hayes have made my purchase of a Jeep Renegade a very positive experience. I appreciate their professionalism and willingness to help their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales service

By timsos on 3/1/2018 at 4:08 PM. Helped by Ted.

Ted was very helpful and not your typical pushy salesman. Very friendly and professional, I would do business with him again. It’s hard to find car salesman that will not try to push the sale on you and give you space to make a good financial decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service!

By Retired Navy on 2/13/2018 at 5:02 PM. Helped by Nathaniel, Service Manager.

Hayes service department goes above and beyond. I bought my Ram 2500 from Hayes but, went to Jacky Jones in Cleveland for service because it's the closest dealership to me. Took my truck there several time but the issues never were fixed correctly or making an excuse why they could not fix or correct the problems from brake squealing, UConnect radio update, to tire alignment. With Hayes of Baldwin all the issues were taken care of. Hayes had the brake pads replaced due to the squealing. They were able to update my radio while Jacky Jones could not. Received 2 new front tires due to excessive wear due to alignment issues all were covered under warranty. VERY SATISFIED with HAYES of BALDWIN and will buy and have my vehicles serviced there well into the future.

I would recommend this dealer.