Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service and stress free!

By bcbair00 on 9/12/2019 at 7:36 PM.

Eric Miller and his associate Eric,were great to work with. They weren't high pressure and listened to me and helped me make the right purchase! I'm thrilled with my car and would reccomend Heart City and Toyota Camry for a great deal! Thank you @

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By theherd011569 on 9/12/2019 at 5:46 PM.

The dealership was great to work with and Richard, my sales rep, was very knowledgeabl! They ordered the car I wanted and the experience was painless.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchase of new vehicle

By J2J on 9/10/2019 at 8:41 PM.

We had another great experience with Heart City Toyota. Thanks to Eric for helping us find the right vehicle to fit our schedule and lifestyle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Picking up car

By jkb69345 on 9/6/2019 at 10:39 PM. Helped by Not sure of the other person I think he was a new training person but was very helpful.

DJ and his assistant were very helpful keeping me up to date and showing me how to use everything in my car Thank You to Mr Davis who also helped with all the paper work very friendly people

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE

By wumana517 on 9/6/2019 at 1:19 AM.

Eric Miller helped me a lot to get the car I wanted at the price I was able to afford, he made things work around in such a way that I can be satisfied. He really GOT IT. Great Job Eric, keep it up that way!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Pleasant, Professional, No Pressure

By FrankTalk on 9/3/2019 at 2:14 AM. Helped by Jason in Finance.

My recent purchase at Heart City Toyota was the best experience I have ever had at a car dealership in my 40+yrs of buying cars. Eric Miller was very prompt in responding to emails and was knowledgeable, pleasant and professional. He provided an excellent overview of the cars operation and features. Jason in finance gave us an excellent price on a warranty with no haggling. There was no pressure. Staff was pleasant and helpful in expediting paperwork. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent Service!

By BruceandDonna on 8/31/2019 at 12:45 PM.

We've dealt with Eric Miller and the Heart City Team for years! The reason we keep coming back? Low pressure sales pitch, knowledgable staff, the freedom to test drive without a salesman in the car, and they were willing to get us exactly what we wanted when it wasn't sitting on their lot. They truly put their customers first! We walked in looking at the Highlanders-both Hybrid and gas versions. Eric was very knowledgable about the similarities and the differences. We tend to ask A LOT of questions when purchasing a big ticket item like this and Eric was so good and patient at answering all of them. And if he didn't have an answer right that moment, he got back to us quickly with the answer. This time around, we actually visited several other local car dealerships, with some being as far away as Kokomo too. NOTHING compared to the feeling of comfort and quality of service we received at Heart City!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service!

By Brandi on 8/28/2019 at 1:45 PM.

I began working with Donovan when I was shopping for a new car. I was looking at two different vehicles, the new Toyota Rav4 and the Avalon. Donovan was very accommodating when I asked to test drive the vehicles on several different occasions. It was a hard choice to narrow it down to one type of vehicle. Donovan was pretty knowledgeable about most of the features on the two vehicles. As I began to decide on the Avalon, I ended up studying it intensely to a point where I ended up knowing more about the Avalon than he did, but he took it in stride and we had a good laugh about it. I don't expect dealers to know every little feature about every single car. I probably test drove the Avalon on his lot about 3 or 4 times and each time, he was very patient with me. He didn't pressure me either in person or by phone or text. We ended up having to wait on our car purchase a little longer than we wanted and ended up not buying from Heart City as they didn't have the trim level I was looking for, but I totally recommend Donovan and would do business with him in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!

By shnnngalloway on 8/27/2019 at 11:57 AM.

Joey Bailey was extremely knowledgeable about both vehicles I looked at. I bought the RAV4 Hybrid and he showed me all the options it had! Very gracious and patient with me! I will recommend him as well as Heart City Toyota to all my friends and family! I’m a satisfied customer and will bring all my business to them!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent Experience

By David on 8/24/2019 at 4:55 PM.

We went to buy a used car and were happy with what we found. However, given financing incentives recently put in place, it became more economical to buy new, so this is what we did. Very happy with the car, the dealership, and the salesman. No high pressure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent

By Mbart28 on 8/22/2019 at 6:21 PM.

Richard and everyone went out of there way to make us feel at home. This is our forth Avalon and we just love it. We have never had any problems with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice place to buy a car

By P&C BZB on 8/22/2019 at 3:08 AM.

Kendall treated us well. Gave us a good deal, made us laugh, Very knowledgeable. Answered every question we had about the vehicles we were looking at. And many we hadn't thought about. Harold was very good to deal with, friendly, and explained the purchasing procedure, the warranty coverage, service, etc. quite well. The Tundra is a welcome addition to our life and we're confident it will take us wherever we want to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great car buying experience....

By gilbfam2000 on 8/20/2019 at 4:05 PM.

Richard Cripe was great..... friendly, helpful and clear.There was no pressure and I felt very comfortable with the whole process. Same with Harold Davis on the business side.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Friendly Service

By drichards1934 on 8/20/2019 at 12:16 AM.

We were greeted and treated amazing from the start to the finish. To the point no swindling, or trying to make something other than it was. Everyone was a delight to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding Dealership! And the BEST sales consultant

By irish19green on 8/15/2019 at 2:20 PM.

After purchasing a used vehicle from another dealership three weeks prior to my visit to Heart City Toyota, I realized that purchase was a mistake . Due to arthritis it's hard for me to get in and out of a sedan. The dealership did not stand behind the vehicle they sold me and offered to take it back in trade for $4,000 less than what they'd sold it to me for. Annoyed, I walked out of that dealership and drove to Heart City Toyota. I met with Sales Consultant Kendall Berg who listened to my plight and shared several options. He made sure to show me only vehicles that had all of the options I wanted. I was offered a much fairer deal on the trade in and drove away in a beautiful new RAV4. Kendall Berg is the best!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience but time consuming

By mckenziehill04 on 8/14/2019 at 3:55 PM.

I had a good experience purchasing my car but the time it took to finish was time consuming and inconvenient. The sales man was very kind and helpful but was forgetful. My vehicle didn’t come with floor mats. So we asked for a quote to get them, sales man didn’t do that while we were there. Emailed me later stating they did have them in stock when I was purchasing my car. Then told me to come in on Monday to get them. I get to the dealership and he then tells me they are now out of stock. Reorders them for me and I had to make another trip there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Refreshing

By clowe308 on 8/14/2019 at 9:58 AM.

Didn't feel any pressure to buy, only looked to help us find exactly what we wanted. Explained optional programs available, but didn't oversell or push us to add things we didn't feel we needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awsome to deal with

By skrail69 on 8/13/2019 at 11:40 PM.

Walked in on Saturday. Knew what we wanted. Salesman looked thru the inventory, found what we wanted! Easy to deal with, walked us thru it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing experience

By jbailey23 on 8/10/2019 at 2:10 AM.

It was the best and fastest ,seamless experience I’ve ever had at a car lot. My great salesman had everything ready. to go along with the finance manager. I was in and out in less than an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By dawghouse999 on 8/9/2019 at 11:32 PM. Helped by Eric Timmons.

The people at Heart City Toyota are “FIRST RATE”. I have never felt with a finer group of people. I went to have my truck serviced and asked if I could speak to a salesman about another truck. The deal was done before The Service department was finished servicing my truck and the service department does not take long to get the customer vehicle ready to be back on the road.

I would recommend this dealer.