Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Andrew Gloc. My own personal car care maintenance...

By Zelda on 10/7/2019 at 4:30 PM. Helped by Andrew Gloc, Andrew Gloc.

Andrew Gloc. My own personal car care maintenance person. He is awesome!! Takes time to speak even I am only there for a car wash. Always treats me like I am his first priority! He is definitely a people person!!!

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

Quick service

By Sun on 9/29/2019 at 8:04 PM. Helped by Scott.

My service included oil change, tire rotation and balance, alignment, state inspection. Scott was friendly and knowledgeable. The service was quick, only took 1 and half hours!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Andrew was my service consultant and he was very helpful,...

By Acura owner on 10/4/2019 at 7:36 PM. Helped by Andrew Gloc.

Andrew was my service consultant and he was very helpful, transparent worh pricing, and gave me updates on my car every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I received excellent customer service service manager was...

By Barbara on 10/4/2019 at 1:07 PM. Helped by Scott Price.

I received excellent customer service service manager was great to work with very professional customer oriented kept me up to date on status would recommend Acura

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Hendrick Acura provides exceptional customer service! I...

By pbsazama on 10/2/2019 at 2:48 PM. Helped by Andrew Gloc.

Hendrick Acura provides exceptional customer service! I brought my car in for service, and the entire experience was fantastic. I would high recommend this dealer to any current or future Acura owner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience!

By Debbie M on 9/27/2019 at 3:28 PM. Helped by Cameron Wiese.

Each service visit is a good experience. It’s punctual, thorough, and the entire staff is friendly. They go out of their way to please!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change Service

By Timothy on 9/21/2019 at 2:32 PM. Helped by Scott.

I appreciate the friendliness of staff. My experience is that they are accommodating. The dealership is modern and clean. My experience so far has been pleasant.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service and Customer Service

By J. Winslow on 9/18/2019 at 3:32 PM. Helped by Daniel McCaffrey, S. Keesee.

I have been taking my car to Hendrick Acura for years, I originally purchased my TSX from the Chapel Hill location in 2007. I was impressed by the customer service and services department from day one, and every experience since 2007 has been great. I have enjoyed their new location at Southpoint, it looks like they are ready for another great step in their service with the new location! I had a major service done and had my car back within days. Keep up the great work, this is my preferred location for my Acura services!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight-forward car buying experience

By PamelaK on 9/17/2019 at 1:06 AM. Helped by Chanel Norman (sales consultant), Adam ? (finance).

We expected our car-buying experience to take a lot of back and forth but were pleasantly surprised with the directness and promptness that Chanel was able to use. Chanel was very knowledgeable about the cars and the options and very responsive to our questions. She was amazing to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

1st service on my 2019 Acura RDX - Andrew Gloc is excellent!

By Douglas Call on 8/30/2019 at 3:50 PM. Helped by Andrew Gloc.

I brought my 2019 Acura RDX in to Hendrick yesterday for the first service (5,000 miles). I was extremely pleased with the overall service. I do want to especially thank Andrew Gloc for his careful attention to detail. Example - When I came to pick up my car, Andrew offered to use rubbing compound to fix a paint rub spot on one of the car's mirrors. I then bought some touch-up paint in the Parts Department to fix the spot later. Andrew offered to do it immediately and did a great job. Remarkable customer service! Thanks so much! Douglas Call, Chapel Hill, NC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy 2019 TLX

By carhappy14 on 8/27/2019 at 3:14 AM. Helped by Sylvester Harrison, Ahdam.

Thank you Hendrick Acura Southpoint, especially Sylvester H. and Ahdam, for helping to make my car buying experience really wonderful. You were honest and diligent in your dealings with me and I feel very satisfied and happy with my car buying experience. Looking forward returning to Southpoint Acura for my next car purchase. This is my third car with Southpoint Acura and your level of service always excellent. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By jorivera0975@yahoo.com on 8/22/2019 at 1:03 AM. Helped by Jonathan Honey, William Everitt, Channell.

Excellent customer service from Jonathan Honey the sales person to William Everitt (Sales Manager) working to get me the best price before I even arrived to the dealer. No waist of time working the deal and an amazing job following up with me to ensure everything was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service even after purchase

By SL on 8/20/2019 at 5:13 PM. Helped by Bill Crosier.

Normally, I don't leave reviews but today I received one of the best customer experiences from a car dealership. My battery had died and Bill Crosier (Client Advisor), not only came out to my house to jump the battery, but also drove the vehicle back to the dealership to have the service department look at it. He took care of everything and I didn't have to lift a finger (even a year after I had purchased it). If you are looking for an Acura and want excellent customer service that continues after your purchase, please give Bill Crosier a call or visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura RDX 2019

By smokey on 8/13/2019 at 3:16 PM. Helped by Lindsay VanSteenbergen.

This was so far best experience I had at a dealership. Lindsay was on top of everything, professional, not pushy went beyond our expectation. We did not plan to buy a car but we did as the car was just what we were looking for. Lindsay explained all the features and since we run out of time he said we can come anytime and he will follow up. Highly recommend the dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2003 Acura RSX Type-S

By Running@2 on 8/8/2019 at 2:14 PM. Helped by Bill Crosier.

Bill Crosier was great to work with in my purchase of a 2003 RSX Type-S. I'm a big fan of the Silver-Era Honda/Acura cars and when this Unicorn (1 owner, low mileage, all vins, service history) came in I knew I had to have it. Bill was accommodating and made the transaction simple and pleasurable. Want to know what REALLY impressed me though? I was essentially purchasing the cheapest cars on the lot (it was parked next to a $60,000 SUV) and the way I was treated was as if I was purchasing a new A-Spec RDX. That is integrity & Character. In the next year when we offload our "family" Suv, we will bring our business to Bill & Hendrick Acura Southpoint. We are a Honda/Acura family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Acura RDX

By Sunshine on 7/29/2019 at 3:32 PM. Helped by Kiley Adahm Chanel.

This was the best buying experience I have ever had at a dealership. Kiley ,Chanel and Adham went well beyond my expectations. When I arrived a big red bow was on my car. Chanel was very informative about the features on the car, and the cleanliness was just as Kiley had described. I will definitely return for future purchases. Thanks Sharon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 1st time experience

By bucfan97 on 7/29/2019 at 12:33 PM.

Had a WONDERFUL experience with this service department last week. I recently purchased a certified pre-owned Acura from them and was having some unexpected brake issues. I dreadfully took the car in, expecting to hear about buying a used car and how brakes weren't warrantied. Instead, the service department went with me on a test drive to hear the issue, agreed that it shouldn't have been sold that way and worked with the sales department to make it right without cost to me. Very efficient, responsive and fair. I'm a fan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST. EXPERIENCE. EVER. SRSLY!

By LizWiig on 7/20/2019 at 8:14 PM. Helped by Aaron McLean; George Christon.

I recently purchased a 2014 TSX, I brought the car in for a pre-purchase inspection. Both George C. and Aaron M. were nice enough to sit down with me to let me know that I had made a good decision with my purchase. They provided me with a few minor things that I should consider fixing soon. Both guys went above and beyond to ensure that I had the best experience. I will forever recommend Acura Southpoint to anyone who is in the market to have their car service or even to purchase. The dealership as a whole is wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Updated for Quick Resolution By Acura Service Dept

By 18tlx on 7/20/2019 at 2:38 AM. Helped by Service scheduler and supervisor level colleague.

Updated 23Jul2019: On the afternoon of 22Jul2019, I was in contact with the Acura service manager. He asked that I explain the situation to him where it was immediately evident that the Service Department was not who I was dealing with directly when trying to schedule the service. It was in fact a scheduler (and supervisor) who did not know Acura's policies about what type of work constitutes the definition of service. The service manager apologized and more than made amends for the interaction I experienced. The immediate follow-up and resolution by the service manager at Acura to this situation was such that I wanted to edit this review for the dealership. Lesson learned here is, when scheduling this service, contact Acura service department directly. Thanks George Christon for the awesome customer service! -------------------------------------------------------------------------------- Yesterday afternoon (18Jul2019) I called to schedule a B12 Maintenance and a full interior/exterior detail; a common set of services I get at the hendrick acura dealership at which I drop my 2018 tlx off as soon as the service department opens and pick it up at the end of the day. I have been able to get this 8+ hours of service with a loaner vehicle that I am given just for the day. It should be noted that I have not taken the car else where for any service and have been a loyal patron of the dealership. However, today and the last time I scheduled the same service mentioned above, the service department mentions that they cannot give me a loaner due to a loosely enforced policy on loaners being available only to customers with mechanical issues that need more than 6+ hours of work to be done. After the initial service scheduler transferred me to a supervisor, he also said the same but could not explain why the loaners were only available to customers that had broken down cars and not to me when I am getting 8+ hours of service; keep in mind that I am paying upwards of $400 to get all this done at the dealership. This is mind boggling for the following: 1. I always have brought my car for this and all service to this dealership since before the move to southpoint and I have gotten a loaner at each appointment. 2. The first time I asked about the detail service over the phone I was told first that loaners are not available for this service and then asked in person, at which point I was told that loaners are available for that service as it takes all day. 3. I cannot for the life of me understand why a detail service along with a routine service that takes all day and costs that much needs a discussion every time about why I need a loaner for work for the day. BMW, Lexus and Audi all do this as a courtesy. Moreover, other local detail services providers loan cars as a courtesy, no questions asked. 4. I am scheduling all this way in advance to accommodate scheduling with the service department and detail department; not sure why a loaner can also not be appropriately accommodated for an all day job that doesn't require something drastic. As I mentioned, the routine maintenance and detail service that include courtesy services can be done elsewhere for much cheaper. I only bought the car there with the intention of establishing a relationship with a local dealer; a relationship wherein I would service my vehicle without feeling like I am pulling teeth to schedule something easy way in advance. I am sure a loss of business of one car at a rate of $500 per 10000 miles reached is not a scratch in the revenue for hendrick but I thought I would air my grievances here as I take my service needs else where. I have rated this dealership positively before when I bought the car but since then it’s been downhill.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By James,jenny123 on 7/8/2019 at 12:34 PM. Helped by Edgar Murphy.

Had a great sales rep, Edgar Murphy. Was more than helpful. Also, great service department. Would recommend Acura to family and friends. Thanks for everything. Love the car

I would recommend this dealer.