Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
5  
Service
4.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience, kudos to Pat and Aaron

By Susanrvart on 9/21/2018 at 6:19 PM. Helped by Aaron and Pat.

Routine oil. Change. Everyone very pleasant Scheduling, waiting, explanations were perfect I feel like I made new friends! Recommended tire rotation and alignment....I did it (thought it was a bit pricey)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Experience

By The Clementi's on 9/16/2018 at 4:01 PM. Helped by Channel.

We were looking for a specific car. We went on line. We went to several dealerships. We decided not to gothe dealership route because of the rude and pushy salesmen. Instead we searched for the specific car we wanted made appt s.to see them. One dealership had us drive 100 miles only to find they sold the car to someone else. We had 3 more cars to see but we're ready to give up. We went to Southpoint. There we metChannel. We told her of our previous eexperiences. Sh took notes on exactly what we were looking for and what we could afford. We told her we only came to see the 4 Runner. She asked us if we would be interested in a new car. We said definitely no. She showed us the car . She had it cleaned for us as it just came on the lot. We test drove it .She answered all our questions. As we waited to speak to the finance people we decided not to look at other cars. We loved our experience with Channel so much and felt such trust we decided to buy the car then and there. Even though we would have bought it outright they insisted on putting it through their used car certification program. We got new tires, battery, all fluids, and filters. When we came to pick it up it looked brand new. I will never by a car any where else and hopefully always from Channel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bscott720 on 9/19/2018 at 3:40 PM. Helped by Bill Cozier and Kiley.

Just purchased my new TLX from Hendrick Southpoint and I must say I was very impressed with the professionalism and facility. The whole process was seamless and very transparent. Will highly recommend to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Car Buying Experience

By sheenareviewboard on 9/18/2018 at 2:21 PM. Helped by Perla.

Fantastic experience in purchasing an Acura RDX at Hendrick Acura Southpoint. Perla is the rep to go to - it's very hard to find sales reps that actually listens to your need rather than worrying about their commissions and she went over and above to get my husband and I into the right car for US. Her professionalism, courtesy, and dedication to help her clients are truly noticed and made our car buying experience easy and surprising enjoyable. I would hands down recommend Perla for your future business at Hendrick Acura Southpoint. Abig thank you to Perla and the rest of her team (Steven and Adham) for making our car buying experience phenomenal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hendrick is the Best

By Jim Proper on 9/2/2018 at 4:24 PM. Helped by Cameron Weise.

Since 2004 I have enjoyed outstanding service at Hendrick dealerships from Charlotte to Concord to Chapel Hill to Herndon, VA. Southpoint Acura is no exception to this superior automobile and customer care. Cam Weise is an excellent service advisor. His explanations & communications are frequent and thorough. Scheduling is smooth and conflict free. Service loaners are available for the busy days when we’re unable to wait until the work is done. In my experience Hendrick employees at every position are knowledgeable, thorough, professional and polite. Pricing is fair and unneeded work is not recommended.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Professionalism & Customer Service

By TMatthews1 on 8/24/2018 at 6:48 PM. Helped by Channel.

Hendrick’s really sets the bar high when it comes professionalism and customer service, Kudos to Channel it was a pleasure working with her she answered all my questions and followed up when needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase.

By Poorlinda on 8/23/2018 at 12:36 AM. Helped by Jonathan Honey, Adham, Finance.

Hats off to Jonathan Honey, our sales representative. He went above and beyond to insure we left the dealership very happy customers. He realized we were being pressured by another dealership, but quite frankly, his expertise and personality had us hooked. He even assisted us with a personal matter which was totally out of his area of responsibility. The new facility was State of the Art along with the process of finalizing the paperwork of closing the deal and financing with Adham. His knowledge and efficiency are obviously matched by none. In addition, though being there several hours, we did not leave there hungry, thanks again to Jonathan. Thumbs up to Acura for seeking out quality personnel all around. It is refreshing to deal with professionals who are as interested in making the customer happy as they are at building the reputation of a Matched by None Dealership. LAST BUT NOT LEAST -- I LOVE MY NEW ACURA! Linda Poor

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Friendly folks, great service, new location

By TIMOTHY.D.RINGO on 8/4/2018 at 5:17 PM.

This is the first time I've been to this dealership, since I recently purchased an Acura. The staff was very courteous and professional, and it is a brand new facility with excellent waiting areas complete with private business centers and a a kids play area. I was extremely impressed and would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excited service

By Mia Neser on 8/1/2018 at 2:08 AM. Helped by Edgar Murphy, Adham (finance).

Edgar Murphy help us with the purchase of a truck for our son. We were very impressed by his prompt attention to our request. The process went very smooth and fast. Thumbs up to Acura for having such a quality employee! Very knowledgeable and efficient service by Adham in finance as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Acura dealership around!

By Carl1959 on 7/30/2018 at 6:53 PM. Helped by John Prillaman.

I've been a customer here for 20 years, and will remain so as long as I own an Acura! Highly recommended for superb customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By VondaK on 7/26/2018 at 11:54 PM. Helped by Edgar, Vinny.

I am very happy with my MDX purchase. Edgar was very knowledgeable, he answered all of my questions. My car buying experience was more than pleasurable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience

By stuey2180 on 7/26/2018 at 5:26 PM. Helped by Edgar Murphy.

Edgar went above and beyond to make the my sales experience go as smoothly as possible. Edgar was very patient with both me and wife, from start to finish. We took delivery of our RDX A-spec and we love everything about it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new to Acura - great experience

By stmarm on 7/24/2018 at 2:57 PM. Helped by Vinny Musewu.

Hendrick Acura was efficient and helpful. I walked away with the price I wanted. I'm very happy with the experience I had. Vinny Musewu - with sales - did a great job in securing the vehicle that I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying car experience end to end !

By Stephanie on 7/22/2018 at 7:24 PM. Helped by Edgar. Adam.

Our sales rep was Edgar he by far is the best agent I have ever worked with anywhere. He truly cared about our needs and his professional yet compassionate personality is top notch. He explained everything did not rush yet moved us along to accomplish all that was needed throughout the buying experience. He is amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service personified!

By Davebass23 on 7/19/2018 at 4:28 PM. Helped by Andy Gloc, George Christon, Patricia F..

Andy Gloc, George Christon, and manager Patricia F. are excellent people to have on your service team. I truly like these people, and there's no reason why you wouldn't too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service

By Sujan Gulati on 7/13/2018 at 4:13 PM. Helped by Joel, Sam.

Visited Hendrick Acura for the first service after buying 2017RDX from them. Joel was very helpful in explaining everything they did. Also, Sam took the time to review (again) some of the technology features. It was a very pleasant visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time bringing my RDX for service

By Dmerchel on 7/1/2018 at 7:06 PM. Helped by Andrew Gloc.

Andrew was extremely helpful and knowledgeable. I bought a used RDX last month and he assured me that my purchase was a good one. Thank you for the outstanding customer service that your company provides.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Customer Service

By kdb1123 on 7/2/2018 at 2:10 PM. Helped by Chanel Norman.

If you go to Hendrick Southpoint Acura, you must request Chanel Norman for your car buying experience. She is pleasantly easy to work with, only asking a few questions to get an idea of what vehicle I was looking for. I chose the 2019 RDX. She is very knowledgeable about that vehicle and was quick to get one for me to test drive. Since it was a weeknight, she realized that I was tired and encouraged me to think about the vehicle overnight. When I contacted her the next day to test drive a different RDX, she was very accommodating of my schedule and had the vehicle waiting for me when I arrived. Chanel is not pushy, she is considerate of your time, and she will search for an answer to any question you may have about Acura if she does not already know the answer. I purchased the 2nd vehicle and was impressed by the options that Hendrick and Acura offers. I appreciate both Chanel's and Adham's (finance) patience as I debated my purchase and associated options. I have contacted Chanel several times with questions about my vehicle and she is very responsive. She also contacted me after some training on the 2019 RDX to give me some more information and tips regarding my vehicle. I definitely recommend Chanel if you are looking to buy a vehicle from Southpoint Acura!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By louie2017 on 6/28/2018 at 5:59 PM. Helped by Joel Lingat.

Joel Lingat gave me excellent service. Explained everything, and had the work done in the time promised. The new facility is very open and attractive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless Car Buying Experience

By Eddie on 6/27/2018 at 10:26 PM. Helped by Chanel and Abham were Fantastic to work with and true professionals.

Our car buying Experience was flawless. From The extremely knowledgeable sales person to the very helpful sales manager to the experienced finance person I have zero complaints. All very helpful, I will sing the praises of this dealership for many years to come. They’ve earned my business. Well done, Eddie and Anna

I would recommend this dealer.