Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Chris Thomas - UNTRUSTWORTHY; OVERALL EXPERIENCE = 0 STARS

By cavdaily on 9/19/2019 at 8:57 PM. Helped by Chris Thomas.

Quite possibly the WORST experience ever with a dealer. 0 STARS. Two words to describe them: UNSCRUPULOUS and UNTRUSTWORTHY. I am not one to write a negative review but this experience compelled me to let you know to avoid this dealership at all costs. Contacted Hendrick BMW of Charlotte about a certified 430i convertible the day it was listed (9/17). Chris Thomas who works sales let me know I was the first to contact them about this vehicle, confirmed its availability (physically on premise) and took down my personal info. After speaking about potential financing options and my ability to pay in cash, I went on hold and he let me know that there was a "system issue" in which the car would need to get re-inspected and he would call me back in two days. At this time, I was ready to put down a deposit to secure this sale but he said I should not worry and he'd be in contact shortly. The next day, I call him to check in and leave a voicemail, but no return call. I receive a separate email two days later saying their entire system is down and he is working on numbers (it really takes two days to work on a pre-set template of amortized numbers?). I notice that the car is delisted now (48 hrs since my initial inquiry). He responds to a separate email saying he had no idea that the car was in fact sold. No apologies, no follow up. I had to actively follow up for something he should be trained to do. Very surprised about the high ratings for this shady dealership. Have spoken to my friends in the market for new cars and have told them to avoid this place as well. SUPER DISHONEST AND A COMPLETE WASTE OF TIME.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eugene

By REParker on 9/18/2019 at 4:59 PM. Helped by Michael Dickerson, Dayne Cook.

I have never had a more professional and friendly staff when buying a car. The entire experience made me feel comfortable and excited about becoming a part of the BMW legacy. Mr. Dickerson and Mr. Dayne Cook are super awesome. The thing I liked best is that, we were not SOLD. We were simply shown the options available according to our likes and Mr. Dickerson let us make the decision. I am so thankful for Mr. Michael Dickerson and Mr. Dayne Cook. Hendrick BMW are heads and shoulders above any other dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Michael Dugan

By X3 M40i on 9/17/2019 at 6:37 PM. Helped by Michael Dugan (cannot remember the names of the other three gentlemen that helped).

Michael Dugan is the most professional and friendly new car sales person I have met (after about 20 new cars, whereof 5 BMWs) Only minor negative was the additional service/ parts programs meeting that lasted to long (that meeting was not with Michael Dugan)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Relieved!

By Pepper on 9/12/2019 at 4:20 PM. Helped by Kevin.

The entire experience put me at ease. I was concerned about the type of service I would be given, but Kevin and his team members treated me like "family"! They far exceeded my expectations! I will definitely recommend this Dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy customer

By Paul on 9/11/2019 at 7:48 PM. Helped by Cody.

Cody is service did a great job communicating with me and finishing up the repair as promised. I’m very pleased and would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Gene Meade on 9/11/2019 at 4:32 PM. Helped by Jesse Walsh.

Very pleased with the service and attention. It is always a pleasure to visit this dealer. The attention to detail is impressive. I've been a customer for 20 years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By MaryQ3 on 9/11/2019 at 4:25 PM. Helped by Saad Mubarak.

Service at this dealership is impeccable. I have dealt with Mr. Saad Mubarak for the past several years, and his care is amazing and unparalleled. He is a great asset to this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Willie Pope on 9/7/2019 at 12:56 AM. Helped by John-Paul Kemp.

The service at Hendrick is great. Scheduling an appointment with the receptionist (whom is pleasantly to talk to) make it easily and fast to do. They even volunteer a loaner vehicle if your repairs take hours to complete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By emmal626 on 9/6/2019 at 6:48 PM. Helped by Ryan.

Ryan with the service department and made sure everything was taking care that needed to be done at the time of service. As always he was awesome and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Professional and efficient

By jjackso on 9/6/2019 at 4:14 PM. Helped by Cody Campbell.

Totally pleased with the professional and efficient manner in which my annual service was performed. Cody Campbell was especially attentive and helpful. Absolutely no complaints.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased an X5 coming off lease

By Rod on 9/5/2019 at 4:33 PM. Helped by Mark, Jim.

Mark was an excellent salesman, no pressure. The X5 I purchased as met my expectations and some of my friends are now considering the same purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Heatherrn5218 on 9/5/2019 at 2:58 AM. Helped by Eric In service.

They have the best service advisor ever! Eric is Great and goes above and beyond to help the customer!! The service work was also quick! No complaints!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience, Steve Slocum is great!

By Patrick on 9/4/2019 at 6:20 PM. Helped by Steve Slocum.

Mr. Slocum is super nice, knowledgeable. We bought an X3. Great experience, great service. Steve is great! We will go to Steve for our next buy. Patrick

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great customer service

By Royalmd on 9/4/2019 at 3:04 PM. Helped by Jesse Walsh.

I just want to say what an outstanding customer service Mr Walsh has given me since joining the Bmw family . An excellent model of an agent for Bmw . I rate him 10 out of 5 stars. It is people like him that make being a repeat buyer a thing to look forward to. And he is The reason why I will purchase another Bmw. Great work Walsh just keep it up and God will bless you .

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Warning sound would not quit for spoiler issue on my car

By Mini service on 9/3/2019 at 7:05 PM. Helped by Ryan.

The service dept could not eliminate the incessant warning sound for the spoiler defect. I don’t blame the service department just the design team for the car. A warning sound for an issue that is non essential should not stay on after the initial warning particularly when the icon light for the same stays on. The seatbelt warning sound eventually goes off even when you do not fasten the seatbelt and that would be more critical in my opinion

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Mike2867 on 9/2/2019 at 5:50 PM. Helped by Marlon Perez.

This was my third purchase from this dealership (4th from a Hendrick dealership), the dealership continues to provide a good experience. They are honest as to what they can or can’t do and will work hard to make something work. Marlon was very efficient and took the time to show me what I needed to make a decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying new BMW M5 Competition

By Daoldbear on 9/2/2019 at 11:40 AM. Helped by Mark Taza.

My enjoyed our time spent in the dealership with both our salesman and sales-manager. We found the experience to be most professional and enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Duwsey on 8/30/2019 at 11:10 PM. Helped by DeShawn.

Great, friendly staff., DeShawn was great. Everyone was helpful and listened to what I wanted. Super easy process. This is my third BMW and I couldn’t be more pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Beyond expectations

By Ed on 8/30/2019 at 4:34 PM. Helped by Samantha and Dayne.

All people we met at BMW Hendrick went beyond expectations to make the purchase as easy as possible. Also the follow-up, as well as working on the last agreed details, were as smooth as possibly good be. We are -again- satisfied customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Convenient

By BKCharlotte on 8/30/2019 at 1:01 PM. Helped by Justin Love.

My vehicle was completed early and I used the lounge to complete some work while I waited. Good WiFi and comfortable work area. My sales experience was good, but it's the service experience that makes me a repeat Hendrick customer.

I would recommend this dealer.