Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
4  
Friendliness
3.9  
Overall Experience
3.4  
Price
4.5  
Quality of Work
4.6  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great sale.

By Dean S. on 9/14/2019 at 9:29 PM. Helped by Byron Garcia, Marc Vance.

Found an Equinox on their website at a fair price. Went in, test drove it, liked it. Byron Garcia, my salesman was very honest and helpful in answering my questions. Negotiated my deal with Marc Vance, (sales mgr.) The delivery was also good. They thoroughly explained the infotainment system and synced my phone to the vehicle. Overall a good buying experience, and would recommend them to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Finance department terrible

By Chevy fam kc on 7/30/2019 at 1:10 AM. Helped by Misty Shelly.

When you request to have the finance department run your credit through one lender and they take it upon themselves to run 7 others without prior authorization, that is bad business. When you bring it to their attention, they don't care, bad business practice by what is supposed to be a trusted name. One less customer now after 10 years. C ya.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

We will never come back

By Karessa on 7/3/2019 at 3:04 AM.

My husband has been to this location on several occasions. They will get done with his car and have him waiting for several more hours and won’t tell him his car is ready. When he goes to pay, they check to make sure the money is real and they will not give him cash back IN HIS HAND. They white employees set the money in the counter and leave the keys in the car instead of giving it back In His hand, like they do the white customers. I plan on contacting management tomorrow. His feelings where hurt and we will not return to this location. He works extremely hard for his money and to be treated with such disrespect is sad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new car

By Annie on 3/1/2019 at 8:50 PM. Helped by Stan Georgakopoulos.

This is the second car I have leased from Hendrick. I would never go anywhere else. Stan Georgakopoulos gave me very specific instructions, answered questions in terms I could understand, and set my expectations every step of the way. I strongly recommend both Stan and Hendrick Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Texnh88 on 9/27/2018 at 10:20 PM. Helped by Reagan Grant.

It was a good feeling to walk in and be welcome. Had great service. Looking forward to do business with them. Thank you for the positive feel in your company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience!

By NurseA1 on 9/28/2018 at 3:15 AM. Helped by Alyssa McHenry.

Excellent service at this dealership, I highly recommend Alyssa Mchenry for her efficiency and knowledge when it came to finding me an ideal car for my family and I.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and great service

By aokae123 on 9/27/2018 at 10:04 PM. Helped by Reagan Grant.

The people were super friendly and the service was great! Very pleasant experience, hands down. I won't be going anywhere else in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly and informative

By H-Bomb on 9/25/2018 at 12:20 AM. Helped by Alyssa McHenry.

Alyssa gave me every opportunity to satisfy my curiosity about the various models of car I was interested in and gave me the opportunity to experience them. She was a very good guide as I went through this experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really great experience

By Shawneeray on 9/21/2018 at 11:06 PM. Helped by Alyssa McHenry.

Had a really great experience with this dealer and specifically the sales rep Alyssa McHenry. As a matter of fact, I was so impressed with her abilities that when the widow of a close friend of mine was getting messed over by another dealer I referred her to Alyssa. Got a call, my friend was ecstatic with the treatment she received

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Justin123 on 9/21/2018 at 7:43 PM. Helped by Alyssa McHenry.

I was in need of a new vehicle for one of my sales people. Alyssa McHenry was extremely attentive and detail oriented. She got me exactly what I needed and within budget. She made the process quick and easy. The experience warrants another purchase when I am ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Fly Ty on 9/20/2018 at 11:42 PM. Helped by Waukesha Carter.

I love this dealership. I worked with Waukesha Carter from the internet department and she made my experience go so smooth. Once I went in to the dealership I was greeted by Stan who was my sales guy avid he was funny and calmed my nerves. I would definitely go back and work with Waukesha Carter again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Tahoe Purchase

By TB64 on 9/19/2018 at 3:11 PM. Helped by Alyssa McHenry.

I recently purchased a 2018 Tahoe and my experience with this dealership was excellent. My Sales person Alyssa McHenry, went out of her way to make sure I understood all of the features of the new Tahoe and the services that were available through the dealership and Chevrolet as well. I recommend this dealership and plan to go back to Alyssa when it is time to trade in again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new car

By TACK123 on 9/18/2018 at 7:56 PM. Helped by Alyssa McHenry.

We had a great experience working on a leased vehicle. I would strongly recommend visiting with Alyssa. She was very knowledgeable and knew all about the car we leased. We were treated like family and she was a pleasure to work with. We will be returning to lease or purchase again.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Awful

By Hunter7! on 7/27/2018 at 7:00 PM.

Tried to sell us a vehicle with dents all over it and the MANAGER claimed it didn’t have dents and was very rude and short and ended up walking away from us after arguing with her. I have never seen a manger act that horrible towards customers. We will never go back there.

I would not recommend this dealer.

Overall Rating

1.3  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Everything was okay until I changed my mind.

By 13jazgal on 4/16/2018 at 11:56 PM. Helped by Jake.

One of the financial service guys was rude, he seemed frustrated, wasn’t genuine, they made me feel pressured into buying another vehicle when I said I wanted my old car back, he threw my keys at me (trade in) when I was solid onto getting my old car back, pointed where it was, walked away, without a word said, didn’t escort me or anything. They don’t care, they just want their money. Very sketchy. Don’t seem to understand the word “No” or your financial situation.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bait and switch

By Tj3fan on 3/15/2018 at 9:07 PM. Helped by Stan Georgapoulos.

Finally got papers a month after buying car.price has $700 added to it.I was leaving to buy car from another dealer when they showed me a number i agreed to.Now get the real papers.Will not go to any Hendrick again or recommend! Buyers beware!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Most painful car buying experience ever.

By ricoroelofs on 3/9/2018 at 10:58 PM. Helped by Jarvis.

This dealership is horrible. More than anything they wasted huge amounts of time, agreed to a contract, and then cancelled the contract. People here are rude, condescending and straight up lied. Find another place to buy a car.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Stay away

By Branden Weeks on 10/17/2017 at 4:26 PM. Helped by Juan Gusman.

I made a car deal over the phone and email with these guys and knowing I was 750 miles away I think they believed if they could get me their they could get more money out of me. The first think the GM tried to do was say my trade in wasn't what he thought and that he needed another $1,500. WRONG!! I try and want to believe that people are honest and trustworthy still but not here. I will never even think about buying another car at a Hendrick Dealership again. And I buy on average probably 1 car per year between personal and work vehicles. Watch your back with these guy is all i can say.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Misty Shelly - super salesman

By Eric Jerome on 12/4/2016 at 7:51 PM. Helped by Misty Shelly.

Overall the experience was pretty good . Misty Shelly is a wonderful salesperson to work with. She seems very honest and straightforward and doesn't try to pressure you. If me or my family bought another car there, we would only work with her! The finance person was a young former marine and he was great to work with as well, fast and efficient! Really knew what he was doing. My only complaint was with the appraisal of my trade-in. The offer was way to low and then when I looked at the appraisal sheet, they had used the wrong model and a lower package when it was a higher end model and package. They came up on the trade-in value but still not where it should have been. Of course, that is my problem for accepting the offer. All in all, I would use them again and Misty Shelly is a 5 star sales person!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yet another great experience

By RJD on 11/28/2016 at 8:24 PM. Helped by Noe.

I bought a new Cruze Hatchback this past weekend at Hendricks. This is the 3rd car in just over two years my husband and I have purchased there. We had a different salesperson for all three purchases. And I will say that all three were very helpful and knowledgeable. I am a Chevy girl and I know where I'll be buying all my new cars in the future - HENDRICK CHEVROLET SHAWNEE MISSION

I would recommend this dealer.