Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Impeccable Service

By Wendy B on 9/17/2018 at 11:59 PM.

Thank you Robin Hill for your patience, you stood by and assisted me with choosing a vehicle that was suitable for my needs. Wendy B.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Service

By beth on 9/13/2018 at 9:01 PM.

This is only the second time I've been to this dealer having moved from CA. Michael Mirek was my service consultant both times. The first time I waited for my car. Michael was excellent about keeping me informed of the service on my car. He explained in detail the service needed and helped me understand what had the highest priority! This time was the same. I believe he always puts my safety first. This dealership is amazing! The service is the best. I would recommend this dealership hands down!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeffrey Granzen

By state fan on 9/9/2018 at 11:39 AM.

Jeff was very helpful and extremely professional. He explained the importance of service absolutely needed and a nice to do at the current visit. We were there for service but are interested in buying a previously owned Lexus within the next year and he was able to answer questions that my husband had about different models. It was a great experience and going to a car dealership for any reason as a woman is something I always dread, having had some bad experiences at other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By W W Roberts on 9/8/2018 at 7:24 PM.

I bought my Lexus from Hendrick in 2005 and no one has ever touched it except Hendrick people. I feel fortunate to have Jeffrey Granzen as my service advisor. Jeffrey is extremely knowledgeable about Lexus cars and is so good at explaining what needs to be done when work is required. I totally trust Jeffrey and whatever work he says I need done I do. He is so pleasant and courteous that it is a real pleasure to deal with Jeffrey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LS460 Excellent Service

By LL Prius Man on 9/4/2018 at 4:38 PM.

.Michael Mirek was the Service Consultant for my 60K service. His attention to detail and concern for the quality of work performed was exceptional. Hendrick Lexus sets the standard for excellence.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Technology

By Cathy203 on 9/2/2018 at 11:14 PM. Helped by Chris Mitchell.

Chris Mitchell, Lexus Technology Manager was very patient when explaining all the new technology on my new car. He was very knowledgeable and a pleasure to work with.c

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Lexusrx350 on 8/31/2018 at 4:16 PM.

Jeff is most professional, courteous, and otganjzed. I bave relief on him for all my service needs for the five Lexus cars I have owned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service and Service Advisor

By goalie on 8/28/2018 at 3:43 PM.

Took my Lexus ES350 in for service last week. Got outstanding work done in about 2 hours. Advisor, Mr. Granzen, was outstanding in his advice to me about my car. He is friendly, courteous and very, very knowledgable....really an excellent employee. This dealership is keeping my 10-year old car on the road, still running like new. Outstanding!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always get what I ask for

By Frank on 8/25/2018 at 7:10 PM. Helped by Donovan Smith.

Both Jeffrey and Donovan listen to what I ask, and then deliver. They later discuss their findings with me, and explain their course of action.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He always greet with a friendly smile!

By Sbkhone84 on 8/23/2018 at 11:30 PM.

Mr. Mirek is definitely my go to guy for all my services schedule needs! A very pleasant person on the phone and in person. I wouldn’t go anywhere else for my car service needs!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

90K checkup

By jt on 8/15/2018 at 5:14 PM.

I always have the same service rep. Not only is he professional in his demeanor but trustworthy as well. I would recommend him to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Joe on 8/15/2018 at 8:27 PM.

Excellent service by adviser, Jeff. Granzen. Prompt service by department. Even though I missed my appointment the day before, I was accommodated on short notice and got the job done. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought another new Lexus

By Patton Family on 7/28/2018 at 9:45 PM. Helped by Chris Calder.

SUPERB GENERAL MANAGER - Chris Calder Since leadership starts at the top we had another wonderful experience buying another LS. Certainly we love Lexus vehicles but having great service when buying and also for service makes the entire experience perfect. Thank you Chris!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

jeffrey granzen - exceptional service provider

By DC350 on 7/26/2018 at 1:56 AM.

Jeffrey Granzen is an exceptional service provider at this dealer. His knowledge-sharing and patience enabled yet another great experience at this dealer. Thanks for your many years of outstanding service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Wonderful Buying Experience

By MichelleMyers3 on 7/24/2018 at 6:54 PM. Helped by Jaysen Coffil & Jayden.

My husband & I had a wonderful experience at Hendrick Lexus Charlotte. We were previous BMW owners, but after our last X3 and 3 series gave us so many issues and spending over $10K in repairs, we were ready to get rid of it and find a more reliable car brand. We spent a few weeks shopping around at different dealerships, but the moment we walked into the Lexus dealership & met Jaysen Coffil, we felt welcomed and knew we wanted to work with him to get our next car. He made us feel very comfortable and we never felt pressure to purchase a car that same day like many dealerships we went into. From the test drive to the final paperwork, him and the Lexus team made our experience so seamless and easy. Everyone was so friendly and helpful through the entire process and we couldn't be happier with our new Lexus NX 300! We will definitely be lifetime customers, thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Mary Harris on 7/22/2018 at 4:02 PM.

I am ALWAYS pleased with the attentive car care that I receive at Hendrick Lexus Charlotte. I have been a customer there for over ten years and I have never had a bad experience. I primarily deal with Jeffrey Granzen for my car care needs, and he is wonderful to work with and very attentive and when I leave there I feel at peace knowing that my car was maintained as it should be. Having said that, when I have dealt with others, they too were great to work with. Truly a great team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with Certified Lexus

By Cooki Patel on 7/20/2018 at 4:47 PM. Helped by Preston Calwell.

I had the pleasure of dealing with a great team at Hendrick Lexus on E. Independence Blvd. Jeffrey Granzen, Preston Caldwell and Josh Plumber. These guys went out of their way to deliver exceptional service in a short time crunch. They did it with all smiles and a big red bow. ( Nice touch Josh) Big thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

review

By eddysscreen name on 7/20/2018 at 3:06 AM.

I needed service and phone was answered by a very helpful young lady and when entering the dealership I was greeted promptly and my needs were taken care of by Jeff as usual.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great first class buying experience.

By Ancient golfer on 7/18/2018 at 3:43 AM.

Outstanding experience buying car at fair price, Clayton King is true professional, handled sale quickly and efficiently. We have purchased numerous cars over many years including from other Lexus dealers, none were better than Hendrix.The Hendrix team changed some equipment on the car to something we preferred, few dealers would have been flexible enough to do this. Go prepared and Hendrix will work with you. If you want a truly first class car buying experience, go to Hendrix Lexus. Finally, having Chris go over car functions was a pleasure and helpful, fun guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service from Jeff and Donovan

By kayak janis on 7/16/2018 at 2:26 PM.

Jeff provided me with superior customer service for my 30,000 mile service. Hendrick Lexus, Charlotte, always exceeds my expectations!! I highly recommend this dealership!

I would recommend this dealer.