Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of Northkake

By K.Caplan on 5/18/2019 at 10:03 PM. Helped by Eddie Hart.

Eddie Hart of Lexus Northkake Service Dept always takes good care of me and my car . This time I needed a loaner for a few days which I enjoyed. Got the car back and was very satisfied like usual!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Bethl on 5/18/2019 at 3:46 PM.

Always friendly, professional. Super fast. Great waiting area! Eric is always helpful and keeps me informed . Super clean and comfotable waiting area! Shuttle service to Northlake Mall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric provides top quality customer service!!

By Carguy on 5/18/2019 at 2:53 PM.

Eric has been my service rep for over 10 years!! The service he provides is superb, friendly and very knowledgeable about my car needs. I would recommend this dealership and Eric to my friends and family!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty repair

By Brownl29 on 5/15/2019 at 12:52 AM.

Matt was very helpful with my interior trim panel that needed to be replaced. Matt was timely and letting me know of timeline of my part replacement as well. Great customer service from Matt.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership, great service staff

By medman on 5/10/2019 at 6:12 PM.

Eric Edwards has been excellent to work with! I’ve been working with him since this location opened 8-9 years ago. Overall I’ve had a wonderful experience at the sales and service departments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service Satisfaction

By Dee on 5/6/2019 at 11:28 PM.

Staff is extremely efficient, professional, polite, friendly, eager to have a satisfied customer. My service representative, Eric Edwards is first-class. Thank you for having professional, wonderful staff. Rest rooms are clean. Refreshments are plentiful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasant experience at Hendrick Lexus Northlake

By gwestmoreland on 5/6/2019 at 2:10 PM.

Service Representative are always helpful - Most recently have dealt with Lucian . This last visit was particularly good - Lucian went over and above to take care of my issues.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Epic Experience

By bprice04 on 5/3/2019 at 1:40 PM.

Most of the time purchasing a car is full headaches, back and forth, feeling like you lost the battle and did not get what you wanted. My experience were totally the opposite. From the moment I stepped in the door I was made to feel at ease and comfortable. Everyone was amazing from the sales person, finance and the tech personnel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Ann m on 4/30/2019 at 5:33 PM.

Excellent, professional, friendly, accommodating service. Very helpful. Very pleased with this dealership. Lucien was extremely helpful, and I am especially happy there are available dealership cars when needed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty repair

By Ssinging1098 on 4/30/2019 at 9:53 PM.

Serviced my vehicle in a timely fashion and provided great customer service, as always. This has been an ongoing issue and I’m very happy to know that Lexus is standing behind their vision of quality service

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Hendrick's Lexus service

By TJ57 on 4/30/2019 at 2:19 PM.

Service department is always courteous ,thorough, and helpful . They go out of their way to make sure you are satisfied with your experience including comfort while there.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Air bag recall, open door to stereotypical dealership

By Kale45 on 4/28/2019 at 6:37 PM.

Wife's vehicle went in for a air bag recall. After they finished they called her, where she relayed them to me about issues they found. Apparently they found an engine oil leak, along with a transfer case leak. Being skeptical, and the $2k estimate we brought the vehicle home not letting them do anything. As for the oil leak, I had changed the oil myself 4 days prior to taking it to them. I spilled oil on the skid plate and had been cleaning it off the carport after I made the mess. That was alarming to me to begin with as something didn't smell right. As for the transfer case. After getting it home I crawled under it to check things out. There did appear to be an old dried on leak. Also it appears RTV was used when it was out back together. I also pulled the fill plug and it was full of oil. Giving the dealership the benefit of the doubt, I asked if they topped off the fluids, and specifically if they added fluids to the transfer case since it was a concern. The answer was no they didn't. As for the recall, it was awesome. 5 star service. The experience was excellent until these other concerns were brought up trying to get us to spend $2k. I can't help but feel we were getting the stereotypical dealership experience. Maybe once they investigated more, given the chance, it wouldn't have been that way. I like this place alot, but will be super caution if anything comes up in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

140000 service

By 2008 Lexus on 4/26/2019 at 4:44 PM. Helped by The greeter (didn't get her name) was great.

Eric was quick and efficient and considerate of my time. I think it was helpful to have made an appointment as they were very busy.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Called a liar by the General Manager of Sales

By steph40 on 4/25/2019 at 8:51 PM.

Went to the sales team with an issue and was called a liar. Worst customer service from a sales team after the sale that I have ever received. Doesn't seem to want to have repeat customers purchase from them. Can only hope the service is better than the sales experience as I leased my vehicle and will be stuck with it for some time.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Murphy on 4/25/2019 at 1:28 AM. Helped by Eddie Hart.

Eddie was so easy to work with. He listen and was very informative. He explained each step and gave us all the information we needed to make an informed decision. I would recommend him for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection and oil change

By Zzz on 4/22/2019 at 5:20 PM.

Always a pleasant experience. Took my 19 year old GS400 in for service. The staff is always pleasant to work with and work is completed timely.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service as always

By Victor Byrd 5290 on 4/18/2019 at 6:25 PM.

It’s just been a great experience since I purchase my LS430 back in 2014 at northlake Lexus the buying experience was good they knew the product and throughout years of bringing my car back for service the experience has been great I am about to upgrade up to an LS460 and probably will buy it from Northlake Lexus also I been dealing with Eric Edwards of the service department he is great

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Long wait

By Rich on 4/18/2019 at 6:03 PM. Helped by Pat Rodowick.

Pat Rodowick was excellent, as was the lounge hostess, but 2 plus hours for oil change and tire rotation with an appointment seems a little long.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience In every way! From Sherif, Heather and Dave

By Ldudleydog on 4/17/2019 at 6:54 PM. Helped by David L. In technology training! And Heather who followed up with me by text!.

I liked that Sherif did not pressure me on my first visit and Heather followed up with me by text. Again no pressure from her either! She was very helpful and encouraged me to come back and see if they could review my trade-in value! which I did and they did up my trade in value and got me A price for a new Lexus within my budget! David, the technology wiz who helped me with all the bells and whistles was kind, patient and fun! I’ll be back to visit Dave for more training!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An easy buying experience

By Satisfied buyer on 4/14/2019 at 2:50 AM.

I had been in an auto accident, had a concussion and needed an easy buying experience. They made it very easy for me to find the car online, have it transferred and I spent less than 2 hours to buy the car and go through technology. I would recommend.

I would recommend this dealer.