Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.5  
Friendliness
5  
Overall Experience
4.1  
Price
5  
Quality of Work
5  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless Experience Working with Greg Bancroft and Hendrik

By mwalker5280 on 10/10/2019 at 12:07 AM. Helped by Greg Bancroft.

My fiance and I had been looking for a 911 (997.2) for months and were waiting for a car that met our spec and when one became available we reached out to Hendrick. We are located in Chicago so we had conduct our deal over the phone and through email but once in contact with Greg Bancroft he made the entire process as easy as buying something on Amazon. Greg walked us through the entire process and help the car for us until we could make it down to Charlotte to pick up the car. We were able to sign all of the docs before arriving so that when we got to Charlotte we were able to enjoy the experience. Greg made us feel very comfortable with our purchase, ensuring us by sending as many photos as we needed to make such a purchase sight unseen and made sure that we were getting exactly what we thought we were. We would work with Hendrick, Greg and the rest of the team again anytime and can't say enough about how well we were treated and how effortless they all made the process for us. Thank you so much, Greg and Hendrick. We love our car!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

I just purchased a 2015 Porsche GT3 and it was CPO but...

By Yousef on 10/1/2019 at 4:03 AM. Helped by Drew and a manager.

I just purchased a 2015 Porsche GT3 and it was CPO but was not fully inspect they LIED about how the brakes are in great condition and the pictures showed how they were not in great condition. I live in Indiana and purchased the vehicle with out even seeing it in person so Hendricks Porsche was my eyes and ears but took advantage of that. They do not fully inspect their vehicles and will lie to you about it. After purchasing this vehicle and spending 130k I now need to get new rotors because they got too hot, squeal so loud, and have lips/groves around the outside of the rotor. The manager said that that’s all normal and that all Porsche gt3 squeal really loud. I have buddies with the same car that I have with out the carbon ceramic brakes and theirs do not squeal at all. I’ve never purchased a car that needed pads and rotors as soon as I Purchased it. It is embarrassing stopping at a light and then a Toyota Corolla next to me stops and their brakes don’t squeal but my 130 Porsche will squeal so loud because Hendricks Porsche didn’t inspect my vehicle how it should’ve been or changed the parts that needed changed. They lied about their CPO inspection on my vehicle and they try to cut cost as much as possible I would recommend going somewhere else for your Porsche needs because they are not willing to change my rotors and pads after buying a car from them and not even having it for 3 days I have issues with the brakes and I told them that the first day I received the car of the trailer. I am very upset and feel like I have been taken advantage of for not being there to see the car and for being 21 they think they can screw me over. If they think they can they are wrong I wouldn’t be able to purchase this GT3 if I didn’t know what I was doing at my age

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal & Experience

By John on 9/28/2019 at 2:56 PM. Helped by Greg Bancroft.

Greg Bancroft, my sales rep, was very knowledgeable, responsive, and helpful (but not at all pushy) from the beginning of the process to the end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

out of state purchase.

By MarkC on 9/11/2019 at 12:50 PM. Helped by sales.

While searching for a specific Macan GTS I found one here but was over 800 miles away. I also had a trade making it a little more complicated. Process was done mostly by phone with great sale staff. Then drove the 800 miles to close the deal and was not disappointed! 2018 Macan GTS, CPO.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hendrick Porche dealership of Charlotte NC

By Rickloftin on 7/31/2019 at 3:23 PM. Helped by Greg Bancroft.

This is a great dealership to work with. My wife and I have been looking for a Porsche that had the features we wanted and that would fit our budget. We looked at other dealers and found the right Porsche for us. Greg Bancroft was very pleasant to work with. Greg introduced us to the different areas of the dealership. We plan on having our Porche serviced at Hendricks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hendrick Porsche - Great Experience

By Clthokie on 5/31/2019 at 1:40 PM. Helped by David F, Steve M, Dominick.

This is a top notch dealership. The entire team from front desk, sales, finance and management were great. Everyone was extremely knowledgeable and helpful within their respective area of expertise. This was a painless and easiest car buying experience I’ve ever had. Big thank you to the Hendrick Porsche team (David F, Steve M, Dominick) for making this an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car and experience

By Mike B on 4/1/2019 at 5:14 AM. Helped by Steve Mann.

I have been back and forth for months on looking for a 911. Steve Mann was great showing me the differences of the 911 models and after many months finding a perfect one for me. So glad I finally did it and happy to have had Steve help me with a fantastic car and purchase experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

You call this service?

By car1094738 on 1/12/2019 at 7:00 PM. Helped by Don't remember her name.

Just moved to Charlotte, NC. Have a Porsche that needed some service. Call them up to get some information. They need to check with a service adviser and call me back. This was more than 9 days ago. Still waiting for a call back to get my information and schedule an appointment. What sucks is that in Charlotte, there is only ONE Porsche dealer. How is this even possible? I refuse to go to these people and will be happy to drive 1.5 hours to the next closest dealer. This town can easily support 2 Porsche dealers, and Porsche should seriously consider breaking up the monopoly these guys have. They know people don't have a choice, so customer service seems to be abysmal. Imagine if they cannot even complete a task like a simple call back - how would their service be? What a joke.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There is no substitute!

By Alexislikestoshop on 4/30/2018 at 6:24 PM. Helped by Shane Carelock, Mike Pellet, Todd Holland and David Foster.

I have consistently had great experiences at Hendrick Porsche. Not only was the service amazing, but the people who work here are extremely helpful and kind. You are always greeted with a smile and the team works together to get you in and out quickly. I take my 2011 Porsche Panamera there to be serviced and I work with Shane Carelock and Mike Pellet. I’ve ordered mats from Todd Holland and he always has their Porsche store setup so nicely. The GM David Foster has taken time out to discuss cars with me, even though I know he is very busy. Also they have the best snacks out of all of the Hendrick Dealerships! :) I truly recommend purchasing and servicing your vehicle with their dealership, you will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Hassle-Free Experience

By nick g on 7/26/2017 at 3:16 PM. Helped by Scott Duong.

In dealing with purchasing vehicles over the last 30 years the expectation is nerve racking... Not so at Hendrick Porsche and especially with dealing with Scott Duong and team. Scott knew his product extremely well and there was no pressure in making any decision when purchasing my Panamera S. Nothing but support and guidance and making myself and family feel special. The car was prepped for delivery and when I missed my flight coming back into town Scott had the vehicle delivered to my residence. A wonderful experience with Scott Duong and the Hendrick Porsche team and would highly recommend Scott and Hendrick Porsche to anyone that's looking for the best high-end automotive experience. Everything was so easy and relaxing. Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service - great purchase experience!

By S Brissette on 2/8/2017 at 2:50 PM. Helped by Scott Duong.

Drove 3 hours to this dealership to purchase a new Porsche instead of going to other closer dealerships because of Scott (and also Amy)'s excellent level of customer service over the phone - quick and friendly/personal responses. Great experience at dealership. Scott also promptly addressed my concerns after the purchase. Will certainly purchase again from Scott!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales and service

By Tina A. on 10/1/2016 at 1:02 AM. Helped by Steve Mann Michael Pellet.

I have purchased 3 Porsches from Steve Mann and each time it has been a wonderful experience. I recently needed assistance months after the sale. Steve along with the service department went the extra mile to address my concerns and ensure that I was satisfied. I will always return to Hendrick Porsche to maintain my Macan and of course for my next Porsche!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017- Porsche 911 C4S Coupe

By Robbie C. on 9/28/2016 at 2:27 AM. Helped by Scott Duong.

Purchasing my new Porsche fron Hendrick was an easy choice. My salesman Scott was very knowledgable and helpful with making my purchase as easy and simple as possible. I am very happy with my new car purchase and would highly recommend Hendrick Porsche .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Cayenne

By Gina G on 1/1/2016 at 2:31 AM. Helped by Steve Mann.

I am now leasing my second Porsche thanks to Steve Mann. He worked out a great deal and I was able to swap my current Cayenne for the all new Cayenne and he did not raise my payment! I love my Porsche!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a 2016 GT4 from Hendrick Porsche .

By Mr. GT4 on 12/15/2015 at 8:35 PM. Helped by Richard Reynolds was my sales person and he was excellent !.

My buying experience was excellent . All members of the staff were thorough and helpful ! I highly recommend Hendrick Porsche !!!!! The GT4 has performed above all my expectations . I am most , most HAPPY !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By MarkMidATL on 11/20/2015 at 2:58 PM. Helped by Bryan Armbruster.

I live in Atlanta and we have two very large Porsche dealerships here but I chose to drive to Charlotte instead. Bryan Armbruster was very helpful and followed up after the sale. When I decide to trade, I will definitely go back to Hendrick Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family

By UNC911TT on 11/18/2015 at 9:44 PM. Helped by Scott, Bryan, Mark, Matt, Evan.

It is rare to have a pleasant experience when buying a car; however with Hendick Porsche we were made comfortable immediately from the smile behind the front desk to our salespersons. Bryan and Scott go above and beyond. Mark in finance is very helpful. No one is pushy. Nicely this carries on into service. Matt and Even are top notch.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience

Above & beyond

By Heidi on 11/18/2015 at 3:15 PM. Helped by Brian Armbruster.

Brian Ambruster went above and beyond my expectations to make my car buying experience a great one. He respected my wishes, didn't push an annoying hard sell, and waited patiently for me to make a decision. He worked continuously to find me the car of my dreams. Very impressed with this guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bryan Armbruster

By Cargurl on 11/16/2015 at 2:29 PM. Helped by Bryan Armbruster.

Great experience while looking for a new Panemera. Bryan was very knowledgable and helpful while deciding what options that were best for me. Highly recommend him and will be sending friends to him for future business

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If you care about your car don't walk ... run form them !!!!

By Roberto on 11/10/2015 at 5:06 PM. Helped by MICHAEL MCCONNELL.

If I could give them less then ... 1 STAR .... I would !!! In July 2015 I had Hendrick Porsche perform a PPI (Pre Purchase Inspection) of a used Porsche 911 I was buying in Charlotte. I reside in Florida and I trusted their expertise (in this case lack of...) in assessing the car's condition and I made my purchasing decision partially based on the information they provided. Unfortunately after I bought the car I realized how INCOMPLETE, SUPERFICIAL and UNPROFESSIONAL their inspection was. They reported problems that did not exist and missed critical information about the engine and other flaws even a blind person could see. Their job was a total failure and they did not do what they were paid for. I wrote and called without a response. I also reported the issue to Porsche of North America. I WOULD NOT HAVE HENDRICK PORSCHE FIX A BICYCLE AND I DO NOT RECOMMEND USING THEM.

I would not recommend this dealer.