Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Support

By steimkeje on 9/3/2019 at 10:37 PM.

John Larson is an outstanding salesman. Although I was initially looking for a Camry SE or a RAV4 LE, John was patient with me and showed me other models of the RAV4. I eventually settled for the RAV4 XLE. This vehicle had all the items I was looking for, including leather seats. John is a very knowledgeable salesman, and I will recommend him to anyone I know who is interested in purchasing a Toyota from Hendrick Toyota. Thank you for all the support and it was a pleasure doing business with John and other Hendrick Toyota staff.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Shady Sales Manager

By Raynay on 7/29/2019 at 5:31 PM. Helped by Thomas Murrell.

Hendricks Toyota of Concord, Buyer Beware!!!!!!! I have been shopping for a New/Used Toyota Tundra truck for quite some time and I finally found one that was exactly what I was looking for. I contacted Hendricks and spoke with a fantastic salesman, Thomas Murrell. Thomas was knowledgeable, helped me with whatever question I had and after a few days of going back and forth, settled on a price for a 2017 Toyota Tundra Limited TRD edition with 29k miles, for $37,800. I asked Thomas if I could put a deposit/hold on the Truck because I couldn’t get there until Saturday morning 7/27 because of work. Thomas stated he already spoke to the sale manager and told him I would be here on Saturday and we were good to go. Thomas and I spoke Friday 7/26 and told him I submitted the credit application to start the process and get that out of the way. Thomas acknowledged that it had been received and I would be financing $32,800 after putting $6,400 cash down. We had a casual conversation and ended by stating we would see each other at 9:30am Saturday morning. On Saturday at approximately 8:45am as I was about to walk out the door, I received a call from Thomas stating someone else was here with a check in hand to buy the truck and that another salesperson sandbagged us, knowing full well the truck was spoken for already. I told Thomas, the sales manager already knew we had a deal and that I was on my way. About two minutes later I received a call from Sales manager Jeffrey Reeves explaining that he would make it up to me and that he couldn’t/wouldn’t hold the truck for me and was selling it to the other guy, knowing full well Thomas and I struck a deal a few days prior and that I had filled out the credit app and was actually on my way up to purchase the truck when I was notified that the truck was being sold out from under me. Reeves continued the Political BS, stating he wouldn’t and couldn’t sell it to me now because the other person was already here and said they would make it up to me by selling me another truck. I explained I did NOT want another Truck, I want the one that was agreed upon. I explained to Reeves, this is exactly the reason people HATE the car business because of shady/slimy deals like this. Reeves is a spineless weasel just like the Salesperson that sandbagged my sales guy Thomas. I would not recommend this dealership to anybody because they can NOT be trusted. Reeves is your Typical Sales Manager that will do whatever it takes to screw someone over, no matter the cost. I want to thank Thomas Murrell for his courtesy, honesty and professionalism throughout this process, and told him, you are the one that should be the Sales Manager, not Reeves. Guys like Thomas are far and few between and his honesty and professionalism should not go unnoticed. If you want a new/used Toyota, please go to Toyota of Gastonia, ask for Tracy Surratt, Tracy was honest, courteous and upfront with me from the word go. Couldn’t ask for nicer people to deal with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota of Concord Mean What They Say.

By ToyoShopper on 6/27/2019 at 5:29 PM.

Toyota of Concord priced match another Toyota Dealer that was 2 hours away from our home. They delivered our specified Toyota Highlander Limited for the price we wanted with 0% financing for 60 months with no games on the out the door price. They did try to sell some extras but that is a personal decision to be made by the buyer. Taye Holmes and James Ramirez were excellent to deal with on the transaction.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience

By wlachance on 6/19/2019 at 8:51 PM.

We worked with LaChrisha Wilson. From the moment she met us at the door she was excellent to work with. She was able to answer our questions and help us through the process. Easiest car purchase we have ever made! Thanks LaChrisha!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

UNBELIEVABLE!!!!......but in a good way

By RCS on 5/5/2019 at 12:15 AM. Helped by Christian Rivera, Gwen Fowler.

We already own 2 Toyotas....but we were ready to jump ship to another manufacturer.....until our experience at this dealership! Everyone was friendly, helpful, and worked to find what we wanted. I can honestly say it was a pleasure doing business with the teammates at this dealership. Christian Rivera was our sales person..... knowledgeable and a truly lovely person. We are proud to now be the owners of 3 Toyotas...all were certified pre-owned.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Very displeased

By Cars4life2018 on 3/11/2019 at 2:33 AM.

Went to look at purchasing a car and our sales guy was great, was able to make an offer that fit my budget. However, the finance guy was awful and rushed me through the entire process. He ripped me off and snuck in a extra warranty I didn’t need and then rushed me out the door. Will not go back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good times

By pledger1954 on 2/27/2019 at 11:26 PM.

I have been buying new cars since 1979. Never i mean never have I had such a pleasureable experience like I had at Toyota of Concord. Anthony, Chris and Joe looked after me like I was family. answered all my questions, answered some I had not thought to ask. I wish I could buy a car every week. I would and will reccomend this dealership to anyone I talk to !Thank you for making such a perfect truck and having these people to help with the purchase!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and Switch

By NotHappy101 on 1/19/2019 at 5:28 PM. Helped by Lance Lizzul.

I came into test drive a new 2019 Tacoma Off Road 4x4. I was upfront that my targeted timeframe to buy would be sometime after July due to needing my existing car for a summer trip and wanting to pay the loan on it off first. At this point, the Sales Rep (Lance Lizzul) was made aware of my balance owed on my car. We completed the test drive and I communicated that I liked the truck. Lance insisted we run the numbers. I agreed but said it would not be where I wanted to be. He asked what that was and I told him the payment and term I would need to be at. The numbers he and Paul Shaw and Lance presented were far higher than that, which I fully expected. These numbers included my trade and payoff. I told them I needed to leave to get back to work... I was on lunch. They both approached my car when I was leaving and asked what it would take to do the deal that day. I said the payment and term given was what I would be willing to spend, but I will need to wait until I pay my car off to get there. They said ok and I left. Lance texted me the next day and said Paul can make the deal happen now, at My payment and term, and that all I needed to do was come in. I asked him to send me the numbers and I would share it with my wife. He called that night and said if I came in they would do it. Paul would make it happen. I asked why they can do it now and not before. He said they needed to make their numbers. I have kids and explained with work and school, it would be Saturday before I could come in. So on Saturday, he texted to confirm the appt. I said yes and I assumed that I was being told the truth. My Wife and I came in, she test drove it, and we heading inside to sign the papers. Lance comes back from the Sales office and presents an deal sheet that I fact is the payment and term we agreed to... great! Then I start looking at the numbers. The amount off msrp is way less than the $4k he original presented. I said this doesn't make sense, why are you charging more now? Then I notice he took out my trade payoff, which was already in the system and on prior deal sheets. Then it hit me, they did this just to get me to come back. Then comes the lease pitch. If I add the equity from my trade to a lease I can be at X. Then Lance condescendingly tells me I'm looking at the wrong truck. I said I looking at the right truck, but I shouldn't be here until July... like I planned.   I believe the whole thing was to just to get me back in the door to strong arm me into a lease or less expensive truck. I was lied to and insulted... despite being upfront about my timeframe. This was such a waste of our time. I, in good faith, believed Paul and Lance. I guess I learned my lesson there. They made no attempt to stand behind their word to deliver on what they said.  In the next couple days, I went to Huntersville Ford to test drive the new Ford Ranger. It was a great experience. Loved the truck. I told them upfront that I just wanted to test drive it and I would not be ready until July. We test drove, shook hands, and they said come back when you are ready. That is how a visit to a dealership should go. Instead it was extremely negative and deceitful at Toyota of Concord. If I get a Toyota in July, I will do myself the favor of visiting a different dealership. I find this very unfortunate being a resident of Concord. The General Manager, Donnie Moore, also sent a follow up email asking how the experience was. He gave his email, so I gave him the whole story presented here. Didn't get a response, so I can only assume that his sales associates were only doing what they were trained to do. I find this to be a very sad way to run and operation, but it is his to run.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jenzen Lewis

By paulat. on 12/30/2018 at 2:49 PM. Helped by Jenzen Lewis.

Mr. Lewis was an excellent sales rep. he was very patient, great personality, and great buying experience, would recommend the dealership, and Mr.Lewis to anyone looking to buy a Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Keshon Wilson was an outstanding Sales Rep

By Hanson on 12/12/2018 at 7:01 PM.

I was helping a relative finding a good car that fits her budget and lifestyle and we were lucky to work with Keshon. Keshon came to meet with us outside of his working hours just because the time was convenient for us. Keshon patiently showed us multiple cars and explained the new features and details of every car. Then he carried out our offer to his manager and professionally directed the negotiation process. I wholeheartedly recommend Keshon as your sales rep. While our experience with Keshon was pleasant, I felt that the top managers acted as if their customers were clueless pile of dollars. They also seem to push their sales reps beyond reasonable sale practice. Managers: as you have limited income and growing expenses, your customers do too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exellent services

By Bello5678 on 12/4/2018 at 2:13 AM.

Great experience buying from this dealership i got the car that i wanted for the price that i wanted to pay and i didnt waste a lot of time....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great!

By Chesterg on 11/29/2018 at 9:40 PM.

Was able to find the car I didn't know I wanted and in the right color too. LaChrisha was very helpful. Would do business with again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Charlotte Region

By Aldridge,Lorie on 11/27/2018 at 3:04 AM. Helped by Oliver Murray.

Hendrick staff are always attentive and ready to assist with everything you need. I work within a quarter of a mile from another dealership but drive 25 min to get to Hendrick for my service ! That says it all !

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

Painful process of getting products purchased refunded !

By Tobyj8284 on 11/21/2018 at 11:28 PM.

I’ll admit the purchasing process is pretty great. However anything following this process is a pretty painful experience. From service work provided on your vehicle , to refunds from products purchased after the vehicle has been sold. I have had to jump thru hoops to try and get my refund since I have recently traded my truck. I’ve had numerous bad experiences with the service Dept from length of time in service, to wheels being damaged. Ive tried to trade my truck back to the dealer for something newer only to be told it can’t be done, now the finance company Setf whom my truck was financed with has told me I’m entitled to a refund of products purchased however it’s almost like the dealer thinks I’m lying to them. I’ve sent them over paper work from the other dealership as requested , I didn’t hear back for days, they say that’s perfect thank you, a week goes by and now they need more info to return my money? Needless to say I won’t be purchasing or servicing a vehicle here any more.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing saleslady

By Tony H on 11/18/2018 at 12:52 PM.

LaChrisha worked very hard to find the truck I wanted. She was very kind and pleasant to work with. She had the answers for all my questions. It was a pleasure to work with her. Very Professional Saleslady Tony H

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great customer servicese

By Patricia Abenanti on 11/17/2018 at 9:29 PM.

I recently had my Toyota Highlander serviced at Hendrick Toyota Concord and left extremely satisfied with my customer service experience with Michael Sheehan. He took care of everything I had asked be done, including my 50k service as well as having the techs look at and fix my glove compartment door. He also went above and beyond and had my key replaced, and made sure I was satisfied before I left. This is the first time I have had the pleasure of working with Michael, and I'd like to make sure he was available every time I have my vehicle serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Rav4 Limited

By KathyC on 11/9/2018 at 8:39 PM. Helped by Todd Moore.

Very impressed with my salesman Todd Moore. Todd was professional, knowledgeable and a pleasure to work with. He helped me make my new car buying experience a truly pleasant one. Also a "shout out" to Chris, my financial specialist who was extremely accommodating and helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Shelly was an amazing salesperson!

By Really Awesome Nails on 10/23/2018 at 12:26 AM.

Shelly provided everything in full detail. Furthermore, she was very kind. She understood all of our needs and found us the perfect truck we Highly recommend her

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new 2018 RAV4

By christi on 10/18/2018 at 12:59 AM.

I bought my new Toyota RAV4 from Hendrick Toyota and it was a truly exceptional experience. I would highly recommend this dealer for all your car and truck buying needs. Noel was an amazing salesperson and I would also highly recommend him as he knows his vehicles and what the customer is looking for!!! Thank you Noel and Hendrick Toyota of Concord for your continued help when purchasing my vehicles!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By Jdog11 on 10/12/2018 at 10:09 PM.

We had a very good experience with Shelly and the dealership. They answer all our questions about the Vehicle and showed us new features that came with. We highly recommend you to stop by.

I would recommend this dealer.