Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

State Inspection

By suzannempsyd on 11/7/2018 at 11:17 PM.

Always have a positive experience with Toyota service. I waited for my car and the entire visit was < 1 hr. I was in and out quickly. The waiting area is comfortable, clean and stocked with water, coffee and tea. Everything was explained to me in detail and there were no unpleasant surprises. The service agent was professional, courteous and knowledgable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tacoma service and recall replacement of blower motor

By Fred on 11/6/2018 at 5:06 PM.

Truck repaired and serviced at the scheduled time. Very satisfied with the service and the service writer. I was greeted promptly and courteously. Painless and efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

My first Toyota

By Denny on 11/2/2018 at 1:30 PM. Helped by Brian Godfry.

Our sales person was very good . i would buy another car from Hendrick if I had the same salesman.There was never any pressure to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By tinman on 11/1/2018 at 6:29 PM. Helped by Bruce Winokur.

Dawn had a great knowledge of the vehicle and was able to answer all of our questions. Most consumers would rather have a tooth extracted than deal with a car dealership but this time it was painless something we had never experience. Thank you Hendrick Toyota----you have a great crew. Thank you Dawn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer Review

By Pat on 10/31/2018 at 1:34 PM. Helped by David Shaffer.

Hendrick’s Toyota of Wilmington does an excellent job. I would like to thank David Shaffer in his knowledge of the vehicle. He was informative, engaging and thorough. Robert (Pat) West

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck lease

By Bevo on 10/29/2018 at 12:31 PM. Helped by Bill Haggood, Andy Fulghum and Katrina Cannon.

Easy purchase event. Excellent experience. Total transaction took less than 3 hours. After leaving the dealership I need paper copies of my transaction for mortgage lender Katrina was able to email me copie in a flash. I greatly appreciated her assistance. Very nice experience

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
3   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great!

By foxyloxy on 10/21/2018 at 3:58 PM. Helped by Eric Sykes.

Very friendly service! Drove right up and was out within 20 minutes to repair change compartment. Plus, received a free car wash! Would highly recommend and will continue to use!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Product Recall Handled Well

By Avalonguy on 10/19/2018 at 2:27 PM. Helped by Don't know.

The work was handled promptly and courteously throughout the process. The waiting area is comfortable, with TV and free beverages and I got a free car wash.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

New purchase

By RaySanderson1 on 10/18/2018 at 1:41 AM. Helped by Brian Guthrie.

I was very pleased with the dealership very polite professional and knowledgeable of the Tahoe I bought. Only complaint when I picked it up it wasn’t detailed very well inside could have been cleaned properly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Despri on 10/17/2018 at 8:17 PM. Helped by Julie Essman and Nick.

Julie Essman and my tech Nick did a wonderful job of taking care of my needs. I just moved here from out of state and they treated me like I have been doing business with Hendricks Toyota for years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service

By JohnT on 10/15/2018 at 11:49 AM. Helped by Greg Page.

Visited dealership for routine maintenance - experience was satisfactory. The total duration was a little long but they did a great hob keeping me updated on when service would be complete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FANTASTIC

By ElizabethK on 10/14/2018 at 11:03 PM. Helped by Laura MacKenzie.

LOVE THIS PLACE! LAURA MACKENZIE IS THE BEST!! You should include your Asst. Service Mgr.~ Laura MacKenzie. (in your drop-down menu of employees listed, below this box). I have never experienced such first class service from any dealership in my lifetime.. You are very fortunate to have Laura as an ambassador for your business. I hope you recognize her for the superior service she gives to all. Thank you Laura, for making it such an enjoyable experience! I am very grateful and so is my little 2015 Red Prius!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service experience to date!

By KeithSullivan on 10/11/2018 at 6:41 PM. Helped by Julie Essman.

I was in the dealership for routine service and was promptly greeted by a very enthusiastic service attendant and was handled exactly as one would expect to be. Service was very quick considering how busy the department was. I cannot praise the dealer or the service person who helped me enough. Thank you Toyota and Julie.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Recommend but with caution

By Urloved2 on 10/8/2018 at 11:26 AM. Helped by None of the above.

My 2012 Prius was acting wonky (not starting) so brought it in on a Thursday morning to find out why, I was without car until late Saturday, and it was then they told me, at almost 400 dollars later, it was the regular battery. Shouldn't this have been checked first? Communication is really lacking at this dealership, It took several times calling throughout before reaching the service member associated with your car to even give you an update (and not the first time experiencing this, see my google comment)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above n beyond

By AmyMarie84 on 10/2/2018 at 6:11 AM. Helped by Matt Leach.

Thank you all for going above n beyond very professional truly make u apart of a family. They will always get my business and I’ll recommend anyone too stop by and see how they make out. Thank you very much Matt Leach, @ Hendrick Toyota

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Wilmignton Toyota experience

By Tim on 10/2/2018 at 3:16 PM. Helped by Daisy ( not sure if her last name).

Daisy did such an outstanding job. Ahw was very helpful, knowledgeable and answered all our questions. The best way experience I’ve ever had here

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My purchase of a 2019 Toyota Corolla Hatchback from Hendrick

By The Caper on 10/2/2018 at 3:53 PM.

Dawn Fromme was my Sales Consultant and she was friendly, very knowledgeable describing the features of the car and going over the safety sense items .Over my 81 years I have purchased at least 10 automobiles and Dawn was the most helpful by far !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 Mile Check

By rphbosun on 9/30/2018 at 12:23 AM. Helped by Don’t remember.

I arrived at my appointment time exactly and the place was buzzing with lots of other people/vehicles also waiting for service After a little bit of a wait I was told it would take a bit longer than usual-at least an hour and a half. Since I had my husband with me in and his car we left as we had several other errands to run. I expecpect at least a 2 hour wait but received a call before within an hour. I was quite surprised but pleasantly surprised and even joked with the staff saying “ did they do anything to my car”. He assured me they did. They gave me a code for the car wash which I tried but after several attempts and no results I drove away. That was Theo lay part of the experience that was not smooth. I’ve been using Hendrix Toyota since I moved to Wilmington in 2012 for sales and service and have always hD stellar service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Just what i wanted!

By halvornj1 on 9/28/2018 at 2:21 PM. Helped by William Hapgood.

Enjoyed my experience with the purchase of my 2018 Toyota Tacoma SRD sport. The color and model is just what I was looking for. I did have to drive the one hour + to arrive there but I think it was worth it. One thing I wish the Dealer/Toyota had was Military discounts for retired members. This was a little disappointing. I also wish I could have met the Sales Manager first hand as the salesman had to run back and forth to receive approvals. I believe I had received a good deal but you always question yourself after all the papers were signed. I think the sales person was very friendly and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eric Sykes is the best customer service rep that I have ever

By Gary Merrill on 9/26/2018 at 1:18 PM. Helped by Eric Sykes.

Outstanding customer service. Eric Sykes is the best customer service representive that I deal with. The dealership is clean. The waiting area is clean. Good experience.

I would recommend this dealer.