Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was treated with respect

By Tam on 1/13/2019 at 9:05 PM. Helped by Jacob.

There was only one shuttle operating and it was too far away to pick me up in a respectable time. Someone borrowed the co. truck and picked me up so I wouldn't wait so long

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of Highlander

By janhighlander on 1/11/2019 at 2:36 PM. Helped by Dalton Knight, Andy.

The entire process was easy and efficient. Daulton Knight our salesman was professional but had a lovely way about him as he presented the different options to the variety of automobiles When we came to Hendricks we were unsure if we what model we were interested in. Whether we would buy a used car or a new. We have purchased a Highlander in the past and have been extremely satisfied with its performance. We worked our minds around the purchase of another

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. No pressure

By Jeanne on 1/4/2019 at 7:47 PM. Helped by Thomas Possey, Andy in finance.

This car buying experience was actually enjoyable because we did not feel pressured at all. Thomas Possey listened to our needs and worked to fit the car we wanted within our budget. He was knowledgeable about the different vehicles we were considering and personable. Paperwork was done easily.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By luderock on 1/3/2019 at 8:11 PM. Helped by Josh Jones.

This is the 2nd car I have purchased from this dealership and both from Josh Jones. He's is an exceptional salesperson and is a true professional. He speaks clearly and has great knowledge of the product and he is able to easily explain the process. GOOD JOB JOSH !!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly , informative staff without feeling pressured to pu

By New blue for you on 1/2/2019 at 2:18 AM. Helped by Jim Reed.

Excellent help in answering my questions and helping me make decision on my purchase and financing . I went to the dealership for service and ended up buying a car because of the comfortable feeling I had .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good product knowledge:

By Car bwoman 1956 on 1/1/2019 at 2:31 PM. Helped by Josh Jones.

Josh, exceeded our expectations. He has great knowledge of the Toyota product, and follows through With any questions that we had during the sales process. A very good listener, we will be recommending Josh to our friends and neighbors.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By mike highlander on 12/10/2018 at 9:43 PM. Helped by Bill Hapgood, Andy (finance guy).

Process was easy, salesman had great knowledge of products and they worked with me for an extra day as I had to move money., And, I loved everyone on blue and black.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service review!

By Jackganon on 12/23/2018 at 9:17 PM.

Great job , I always have a good experience with Sylvia ! She is always helpful and keeps me up dated on and thing they may find wrong or if their is additional service needed !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Service"

By mindel on 12/23/2018 at 1:43 PM. Helped by Joe Honeycut.

My Service Rep Joe is very understanding, very friend and very knowledgeable. Took EXCELLENT care of my vehicle and my needs. He looks out for me, as he listens to my needs

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service

By Larryb on 12/19/2018 at 8:05 PM.

I would recommend the service department. Always be aware and knowledgeable of your vehicle to insure you make your decision on your vehicle and when in question get a second opinion.!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service was Top Notch

By gman on 12/19/2018 at 8:42 PM.

Service Rep was very friendly, very knowledgeable and extremely helpful. Also quality of workmanship appears to be excellent. Have been using this dealership for over 18 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Yogi on 12/11/2018 at 11:39 PM. Helped by Daisy Mabe and Andy.

Exceptional service from my salesperson Daisy to finalizing everything with Andy! I was presented options that were in my best interest in the long run!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Lpsaros on 12/7/2018 at 3:13 PM. Helped by Christian Oliver.

Christian was very attentive and helpful in helping me find exactly what I was looking for. Very happy with the service I would reccomend to a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new vehicle from Hendrick Toyota, Wilmington, NC

By GeorgemKllr on 11/29/2018 at 2:38 PM. Helped by Jim Reed, Elias Choufani.

The sales and management staff are professional and easy to work with. Our salesman Jim Reed was super and this is the second vehicle we have purchased from him. Jim works well with each customer to find you the right car at the right price. If you need a car I recommend Hendrick Toyota, Wilmington, NC.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Again

By Calabash on 11/29/2018 at 1:54 PM. Helped by Raymond Teachey & Reed Westra.

Our third purchase from them, everything handled in a very professional manner and a very friendly group. A big "Thank You" to our salesperson, Raymond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Large Inventory To Choose From.

By Frank130 on 11/27/2018 at 8:18 PM. Helped by Brian Gottry.

Brian Gottry was an excellent Sales Rep. He answered all our questions and showed us the large selection of vehicles that were in stock. We are happy with our purchase and would return to see Brian for another vehicle when we are ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!!

By Ja2826 on 11/25/2018 at 3:00 AM.

Paul was my service representative and he thoroughly, and professionally performed his duties. Even though I didn't have a reserved appointment scheduled, he expedited the visit. I definitely was pleased with the total experience!!!

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Vultures!

By Nope on 11/18/2018 at 10:01 PM. Helped by I lost count how many men tried to make me buy when I only wanted to get ideas and information..

I only wanted to stop in to look and ask questions. The first guy took me around on the lot and got a feel of what I was looking for. When there wasn’t anything, we went inside to search the intranet. Man #2 appeared and introduced himself and asked what I was looking for. He left. Man #1 suggested brand new Toyota that I had not even considered. I took a test drive but was not thrilled. Man #3 arrived to investigate staring from scratch with a notepad, what do I want? I really didn’t know. Man #4 inreoduced himself to offer a finance of a new car. Even with the t.v. Ads of 0% financing which I would qualify for, I was never shown the car that would be attached to that offer. I told them all after 2 hours that I needed lunch to recharge, to which I was offered to drive the test drive car and return with it. Ummm.... no. Bye vultures! Never to return.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Pleasant buying experience

By golfguy, cal80 on 11/15/2018 at 8:13 PM. Helped by Dalton , Keith and Reed.

The Hendrick sales staff were courteous and helpful with questions -- same scenario when we purchased an Avalon from them 2 years ago. The service department for the Avalon has been great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2nd time around

By Group41 on 11/15/2018 at 4:21 PM.

This is 2nd time buying a truck from here both times i used Kurt as the salesman ,The service department has always been good as well as the parts department

I would recommend this dealer.