Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless transaction

By Margaret C on 1/3/2019 at 12:39 AM. Helped by Ademir Cerimagic.

I definitely recommend this dealership! I went in to Hendrick after finding a great Passat in my price range online. Everything worked out seamlessly! My salesman Ademir and the finance team were so helpful, even gave me an extra free tank of gas. I'm very happy with the experience I had here st Hendrick VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend!

By Margaret C on 12/30/2018 at 12:11 AM. Helped by Ademir Cerimagic.

My husband and I went to Hendrick just to begin the search for a new car not expecting to make a purchase right away. We were helped by Ademir C. and we're blown away by his patience while we asked a million questions about our options. It was an easy decision to make our purchase same day. We were out in time for lunch in our Tiguan and very happy with our selection. We LOVE this vehicle! P.S. I would highly recommend asking for Ademir if you're looking for a salesman with patience and high knowledge of the product. Thanks a ton!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Tianad23 on 12/14/2018 at 3:37 AM. Helped by David Davidson.

Went there without an intention of purchasing the day that I went until David Davidson approached me and found me exactly what I wanted! Made my car buying experience a breeze and I recommend anyone looking to buy a car to David!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing experience

By johnwinstin9028 on 12/14/2018 at 1:31 AM. Helped by David Davidson.

Recently got a new car and my salesman was amazingly cooperative, David Davidson gave the best overall experience someone could ever ask for when looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Atlas

By jorge garza on 12/4/2018 at 4:58 PM. Helped by Mark in sales.

I really like the experience of dealing with this dealership, Mr. Mark a sales person in the dealer gave me very good service, he was the only one in Texas that could work with me over the Phone and E-Mail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By David on 12/4/2018 at 5:14 AM. Helped by John Hicks.

The vehicle that I purchased was GREAT! Mr John Hicks and the Finance Team did at OUTSTANDING JOB. I HIGHLY RECOMMEND Hendrick VW Frisco to anyone in the market for a vehicle purchase or a friendly visit!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience Nick ParkelJ at Hendrick Volkswagen of Frisco

By pedmar71 on 11/17/2018 at 4:03 PM. Helped by Nick ParkelJ.

I have bought many cars during the past few years. This is one of my best experiences I have had with Nick ParkelJ at Hendrick Volkswagen of Frisco. He and I connected from the beginning when I visited the dealer facility In Frisco, TX. He understood exactly what I was looking for. Nick did an outstanding job understanding what I was looking for and was able to provide me with best options available also giving me some knowledgeable suggestions. The process was simple, smooth and fast. I was so happy with everything that the next day my wife got a car for herself. I felt I had known Nick for a long time and he made me feel at home. Truly an outstanding customer experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased car at this dealership

By Carlos on 10/2/2018 at 12:23 AM. Helped by Reid Jarvis.

Great experience and flexibility from all the resources from Hendrick VW. Reid Jarvis was excellent and went above and beyond to help me out. Very satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bhicksevo on 10/1/2018 at 4:05 AM. Helped by Ademir Cerimagic.

Finally got my Atlas that I've had my eye on for the last few months. Ademir helped my wife and I when we first came in and kept in touch with us. We decided to come back in and see what he could do for us. Not only was the process quick and painless but we were out of there within 2 hours with a great deal on our dream car. We will be back when we're ready for our next purchase. Make sure you ask for Ademir if you decide to visit.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Easier to work with than my own bank

By Sirwright007 on 8/30/2018 at 5:43 PM. Helped by David Davidson.

I came in looking for a specific vehicle and initially had pre-approved financing through my Credit Union. David Davidson took the time to answer all of my questions and even had the keys waiting for my test drive. After making my final selection it became clear that my Credit Union was more difficult to deal with than anticipated. David stayed in constant communication with me for over a week as I jumped through hoops for my bank. At this point I was completely discouraged and ready to quit. David advised me to speak with Clint in financing to see what financing options they could provide, if any at all. To my surprise David and Clint went out of their way to accommodate my needs. I left with the Vehicle I wanted and they were able to keep my payments where they were with my last vehicle. I can’t be more satisfied with their genuine patience and desire to help. Even as frustrating as buying a car be, David showed nothing but patience and assured me they would do everything they could to help. I recommend Hendrick VW of Frisco even if you’re like me and believe your odds are slim when shopping for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service and pricing!!!

By Gc85 on 8/19/2018 at 12:23 AM.

Amazing service and fair pricing! I am so impressed with this facility! When we walked in we were discouraged due to the high volume of people, but we were greeted immediately and ensured prompt service. I had the pleasure in doing business with Keith Abney, Doug Klein, Chris Torres and Juan they took the time to take care of all my questions as without making me feel rushed. I truly felt that I was the only one that mattered to them. The best customer service! Hendricks has chooses the very best people to represent them! This is the place if you want honest and reliable service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people, awesome experience, great dealership!

By DaveL on 8/1/2018 at 11:18 PM. Helped by Ademir Cerimagic (Sales) Jeremy Hormell (Sales Manager).

Went there after being in another VW dealership that I will not mention. Was treated by Ademir that from the beginning to the end was amazing! Listened, researched and worked his (ejem) off to get us what we needed and wanted! Then introduced us to Jeremy in Finance that did the same. Met a few other sales reps that as well were kind, not pushy and affable! Ended with a beautiful Atlas with what we needed for the kids as we well that are getting enormous! I'd recommend ANYONE that is interested in a, no hustle, clean, professional environment with plain nice humans that will try their darndest to get you what you want/ need without pressuring you to check them out and give them a try!! Ah, by the way, switching from a brand of vehicles I've been with for 26 years. Thank you guys for your work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I met good and kind dealer

By 5491 on 7/23/2018 at 8:07 PM. Helped by JP Park.

He is good dealer. He tried to understand customer’s situation. And he offered most reasonable price. He never offered unreasonable demands. I was satisfied. I will purchase next car by JP PARK too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Purchase Experience

By Friscookie on 7/25/2018 at 12:31 AM. Helped by David Davidson, Jeremy Hormell.

Purchase a new VW last week at Hendrick VW , Frisco, TX. An absolute excellent experience with sales and management that truly cared. Thank you David Davidson, sales, and Jeremy Hormell, mgr. , for taking care of my family and myself. Quick and relaxed. Love the car. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Matt on 7/11/2018 at 6:53 PM. Helped by Luiz Alvarez.

Service provided by the dealership was awesome! Mr. Luiz Alvarez took excellent care of us and made the whole experience painless. I would definitely go back there for future car purchases and refer family and friends to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple Buying Process

By Mrk7golf on 7/6/2018 at 8:33 PM. Helped by Robert Fabian.

Found the car we wanted online and bought it two days later. Very simple buying process. Robert Fabian was a great salesman and fun to work with. The majority of the staff at Hendricks are also car enthusiast which made for fun conversations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jonathan P. on 7/6/2018 at 12:03 PM. Helped by Robert Fabian.

I could not be happier with the top level of service at Hendricks VW. Robert Fabian was an excellent salesman who was not like your typical sales person. I work odd hours and loath the salesmen approach to buying a car, but after this experience I will be doing business with Robert and Hendricks VW again.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thumbs Up

By GrannySmith on 7/1/2018 at 5:31 AM. Helped by Corey.

Great experience, I will seek Corey out again when my son turns 16 next year. Very clean facility and friendly staff. Couldn't ask for better.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Bears21 on 7/1/2018 at 3:26 AM. Helped by Corey. Johnson.

My brother and I went to several different dealerships this past weekend and our best experience was with Corey Johnson. He made buying a car a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corey

By Tiguan Queen on 7/1/2018 at 12:58 AM. Helped by Corey.

I went in thinking I wasn’t going to buy a car (was a bit nervous?) Corey made full sense of everything and made sure I understood I was getting a good deal. 10 out of 10 would recommend asking for Corey and Mr. Wise

I would recommend this dealer.