Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience!!

By MH78VDubya on 1/6/2019 at 9:05 PM.

This is the 2nd car we’ve leased from Hendrick VW in a little under 3 years and, just like the first time, it was an overall EXCELLENT experience! We weren’t actually planning on trading in our 2016 VW GLI right away, we had some extra time and wanted to “just look” at an Atlas. From the moment we pulled into the lot and got out of the car, we were literally smiling. Kenny was VERY knowledgeable and informative about the Atlas, as well as the GLI that we had. He offered to let me test drive it and - BAM - I was in love! One of the things that I like most about Hendrick VW is that they are not at all pushy and pressuring like some other dealerships we’ve been to. Every employee that we’ve ever dealt with there - from sales, to finance, to the parts department - they are all so pleasant and personable. I noticed this first in March 2016 when we leased the GLI and I knew then that I would never go to another VW dealership. It was also great to see the finance manager, BreAnna, who was our salesperson for the GLI! She remembered us, which made us feel even more comfortable and at home! Another thing that we love about Hendrick VW is how clean it is! I’m talking CLEAN CLEAN. And it’s always like that any time we come in! Even the service department was spotless, even at the end of a busy Saturday. Our experience yesterday was nothing short of outstanding. Kenny worked hard, we walked him back and forth, looking at several different Atlas modelet before we decided on one. Once we finally decided, the process went pretty quick! BreAnna got us in and out, everything signed - paperless, I might add, which is the coolest thing ever! We didn’t wait long for Kenny to pull our freshly washed Atlas up to the door. He offered to take my picture with my new ride but I insisted that he be in the photo as well! Thank you Hendrick VW, Joe, BreAnna and most of all, Kenny, for making this happen! We couldn’t be happier! I can say without a doubt that we’ll be customers of Hendrick VW for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless

By Jbello91 on 1/5/2019 at 4:47 AM.

The Hendrick staff is spectacular. Especially Kenny he does a phenomenal job and I highly recommend him to anyone in the market for a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Recommend this dealership experience

By Brian28205 on 12/31/2018 at 8:05 PM.

Kenny at Hendrick VW was very helpful throughout the whole decision making process. I was due diligent when considering this 10 year old car. The sales and service guys made it relatively easy to inspect underneath the car, see the Carfax report, and get a summary from recent work done in the service department.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Experience From Start To Finish

By PBSAllstar on 12/31/2018 at 1:33 AM.

My family and I were out to do a quick look at a few cars we had been looking at online. We pulled up and were greeted by Kenny who introduced himself and showed us several cars. Kenny was very courteous, respecting our need for a non-pressure sale while maintaining a friendly environment. From the first handshake to last Kenny and BreAnna, in finance handled our transaction admirably. This is my second car purchase with the Hendrick group and have had nothing but wonderful experiences each time. I highly recommended. Hendrick VW of Concord for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!!!

By Mustangguy on 12/30/2018 at 12:01 AM. Helped by John stonestreet and Keith Carpenter.

These people cease to amaze me!! Kenny, Keith and John were awesome to work with! Wouldn’t go anywhere else to buy ever again!! Thanks is an understatement!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!!!

By Carolinagirl32 on 12/29/2018 at 3:35 AM. Helped by Keith in sales and John in finance!!!!.

Awesome service, awesome staff!!! Not enough nice things to say about this place!!! Kenny was above and beyond excellent to work with!!! Would send anyone here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer

By EliRandall on 12/22/2018 at 10:20 PM.

Best car buying experience I have ever had. Normally when you go to a dealership they do everything they can to worry you non stop, this is not the case here we had Robert Nixon as our salesman , he was hands down the best salesman we’ve ever had. I will try everything I can to use him from now on, he was courteous, knowledgeable, very nice, and made this one of the easiest things we’ve ever dealt with please do not hesitate to give him a call with any of your vehicle purchases I assure you it will be hassle free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love our new 2019 Atlas SEL!!!

By Philip on 12/7/2018 at 2:31 AM.

After speaking to a couple of other dealerships, we chose to buy our Atlas SE from Hendrick Volkswagen of Concord because of their responsiveness and the great deal they offered. Once we got to the store to buy the car, we decided to upgrade to the SEL! Since we wanted a specific color and wheel combination that was not in stock, our salesman, Kenny Bingham, began working with Keith Carpenter, sales manager, to locate the perfect car. After only finding two, which were both unavailable, we thought we would have to settle for our 2nd choice. But no, Keith and Patrick Steadman took time out of their busy Saturday to continue searching until they found the exact car we were looking for! It was a pleasure to work with everyone at Hendrick, including BreAnna, the finance manager, was amazing to work with and provided one of the best car buying experiences we’ve had.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome service

By Currenta on 12/2/2018 at 1:13 AM.

Kenny and Joe were awesome from the moment we reached out to them. They were able to make three vehicles available for us to look at, two of which we bought. Thank you for your awesome customer service and patience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Jetta

By Carsale2019 on 11/30/2018 at 8:34 PM.

RD was very helpful and patient. He answered all of my questions. Breanna was very helpful and responsive. They both provided friendly and professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Experience

By Harleycollier on 11/30/2018 at 7:52 PM.

Kenny helped me understand all the options on the Atlas and also was very efficient with my time. Lots of choices, low pressure, clean facility.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Knike2015 on 11/25/2018 at 12:13 AM.

Very , welcoming and friendly staff will do any thing in reason to help out and to help you save money great selection of vehicles to choose from .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Harleycollier on 11/23/2018 at 2:33 PM.

Kenny was amazing and so was Patrick on helping me acquire all the information I was looking to find. Even though I am not ready to purchase yet I will buy from Hendrick Volkswagen of Concord. Best experience by far!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I ❤️My new golf

By Lebub2098 on 11/18/2018 at 12:29 AM.

Thank you so much for making my car buying experience so easy. I love my car. Our sales person Kenny was very knowledgeable and the whole Henderick team was awesome 👏

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By Brilewis1407 on 11/14/2018 at 10:47 PM.

Best buying experience ever with Robert Nixon!! He was on point with knowledge about the Acura we purchased. We arent from Charlotte so we were limited on time. He made sure the process was flawless and got us in our new Acura in record "car buying" time. We enjoyed doing business with Robert, BreAnna Griffin and the management team!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Taylor

By JimF on 11/9/2018 at 5:26 PM.

Taylor is amazing! Friendly and knowledgeable, and you can tell she enjoys her job, both as a salesperson in general and working at the dealership in particular. Her enthusiasm is contagious.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team

By AnnaS on 11/8/2018 at 4:35 PM.

The team was amazing towards me and everything that I asked for from the car. Would defiantly recommend this dealership to friends and family in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vw purchased

By Mrbeach1234 on 11/5/2018 at 7:17 PM. Helped by John Stonestreet.

Very professional and no pressure. Would definitely recommend people who are looking to purchase va to use Hendricks vw. Looking forward to being back here for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By tedh13 on 11/4/2018 at 9:07 PM.

The staff at Hendrick is great. This our third car in 6 months and the experience never changes. Kenny was super nice and helpful. They worked hard to get us to the number we were looking for without being pushy. BreAnna was perfect as always she is one if the dealerships greatest assets.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By M & M on 10/30/2018 at 2:08 PM. Helped by GM, JW Whitley and finance John Stone?? (New).

I called the dealership after seeing the car we were interested in priced well on-line. Talked to Patrick, a sales manager. He could see I was well educated about the car and it would come down to which dealership to buy from. I really hesitated to buy from a large “chain” dealership. Thought we’d go see if we going to be treated like just another # on their sales board?? I asked for a woman sales person. Patrick told me to look at sale peoples bios on their website and I could decide who to work with. I picked Taylor Smith. 1st, she owns a 2018 Jetta, & seemed to love cars and her job. Less then 6 months there, however I believed that if she didn’t know the answer she’d be willing to ask. And would be eager to assist. We made an appointment to come on a Monday, thinking it wouldn’t be as busy... we’ll of course this was a busy Monday! Taylor had “our Jetta” out & ready to drive. We talked price and finance options. The Finance manager John, came out to talk to us. New to the dealership, still helpful and nice guy. The GM, JW came out and introduced himself. And looked at our leased Jetta, actually ended up buying out our lease, that wasn’t up until January. The GM has been with this dealership for several years. His kindness and interest went a long way with us. Never made us feel like he was doing us a favor by giving us a good deal... This was a refreshing change, from previous dealerships. We liked the fact that he seemingly wanted to build a repore and cared more than about the Brands representation, than just about the sale, and price. He doesn’t know this but last year we purchased a new truck from a nearby Nissan dealer and the manager we dealt with was actually rude... and could have cared less about our buying experience. Ruined our whole buying experience. And the excitement of purchasing a truck I was happy to drive home was lost on the bad customer service experience. Everyone we dealt with seemed truly interested in our buying experience being a good one! We have bought many cars over the years. I’m happy to say that this was one of the more pleasant buying experiences! Thanks to the whole Hendrick team for making this about the whole buying experience and not just the bottom line price. Loved the very little haggling! Taylor was not pushy. She was zealous to be sure we enjoyed the buying process. Keep up the good work lady! And you will continue to be a great asset to the Hendrick’s VW reputation and brand!

I would recommend this dealer.