Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Qing on 9/1/2019 at 11:08 PM. Helped by Danning Wang and Elaine Zhu.

Recently we bought a 2020 Toyota Sienna LE AWD through Danning Wang and Elaine Zhu at Heninger Toyota, Mr Danning provided excellent customer service. He very patiently listened to us and immediately understood our needs. And Elaine gives us very helpful financial suggestion. They provided us a wealth of options tailored to our needs, which allowed us to make a quick and confident purchase decision. We have a excellent car purchase experience at this time ! Thanks again Danning and Elaine, you are the best !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd vehicle bought - great dealership

By Bren on 8/19/2019 at 8:55 PM. Helped by Agi, Kelvin.

Agi as always fantastic and enthusiastic - Kelvin was great as well - 10/10 will definitely be back when it's time for a new one again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Heninger Toyota

By Dennis Slavik on 8/6/2019 at 4:09 AM. Helped by Jay, Sean,Chris,Steven.

Thank you Jay and all the Heninger staff! This was type best truck buying experience I have ever had. The front desk staff looked after our kitten while we took a test drive. (To hot to leave him in the truck) Everyone was so courteous, polite, and helpful. There was no pressure or games that some other dealerships use! Jay worked hard to deliver an good price, that we could afford and found us the Tundra we needed. Manager gave us a good price on our trade in. It was Friday on the August long weekend , Service worked late to clean & put on our accessories. Jay & Chris went over & above the call of duty staying late to help me move all my camping gear,generator, papers, tools, and a lot of junk from,My old truck to my new truck, Thank You so very much! I would definitely recommend buying your car at here! God bless you all! Dennis Slavik

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

patronizing bullies

By Jeraldblackstock on 6/8/2019 at 12:04 PM. Helped by Service Manager.

So, I took my car into Heninger Toyota. Gave them a few hundred bucks. Still waiting for the diservice rep to say thanks. He actually said when I called to price tires he was too busy, after answering the phone. I am disabled, and talk slow, dude didn’t have time, I’m not a priority. The guy was pissed at me for moving slow and handling payment with one hand, he actually grabbed my cards and started shoving them in my wallet. I was outraged at his intrusive behaviour but he seemed well able to understand me when I protested and he turned into an instant victim, said it was my fault I made him act that way, like the stereotypical drunk wife beater type. Typical bully. I told him what I thought of him. Punished me by sending me out to search for my handicapped vehicle on a bad leg, banned me from the the place as his conflict resolution. All on video. I complained to his boss who couldn’t understand my complaint, no empathy, birds of a feather. Called me names in defending his employee. In an email, that was cc to the owners. These people are not rocket scientists. Found tires 300 bucks cheaper than Heninger's quote for the same brand. Found a dealership where the rep had 30 years mechanical experience, actually introduced himself and shook hands, empathized over having a stroke, and what a battle it has been to progress. In other words, social and human skills. Offered me to come by monthly to do air pressure and check fluids, (checking oil and air with one hand is difficult) no charge. I didn't have to ask. My recommendation: avoid Heninger. They will xxxx your bank account, treat you like crap, then say it's all your fault.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tundra

By Kent on 6/5/2019 at 12:11 AM. Helped by Jay, Elaine, Kared.

Jay, Elaine, and Jared knocked it out of the park. I love my new truck and the price was very competitive. An all round great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It's amazing with Heninger Toyota!

By Jenny R on 6/4/2019 at 3:45 AM. Helped by Miller (Feng Zhang).

Miller is an excellent professional. I just purchased a Brant new Rav4 from him. He was so knowledgeable, honest and enthusiastic. He knew almost all of vehicle systems and parts, his answers were efficient and reasonable, he liked to compare and analyze all of aspects of the similar vehicles from different brand so you’ll be able to make the decision quickly. Go meet and talk to him if you plan to buy a high performance-price ratio vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By RapT on 6/2/2019 at 6:58 PM. Helped by Anne Reyes, Sean Ranada.

I would like to thank Ms. Anne Reyes for helping us get a car with our situation. She is knowledgeable with what she does. She has excellent marketing skills. Highly recommended together with her partner Sir Sean ranada.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Amazing and awesome service"

By peter29 on 6/1/2019 at 4:01 AM. Helped by Cynthia Pineda.

I would like to thank to cynthia for wonderful and awesome assisting my friend to his new CHR 2019.Highly recommended to my friends well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service :) best ever

By Keroro spooky on 6/1/2019 at 2:46 AM. Helped by ANNE REYES.

I'm giving Heninger Toyota 5 stars or more than 5 stars if possible:) Great team all around especially to ANNE REYES, ur the BEST. I got exactly the car that I needed and good price in an efficient, timely and professional manner. If i could give 10 starts i would. Thank you so much and you have certainly earned my business. I'll make another business with you soon :) Thank you, Jenny Calonzo /Joben Tablante

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and awesome service

By Cielocustodio on 5/30/2019 at 4:30 AM. Helped by Anne Reyes and Elain Zhu.

I would like to say thank you to Anne Reyes and Elaine Zhu for helping and assisting us with getting our 3rd car at Heninger! Both of them made our purchase a great experience, it was fast and everything was prepared and explained with excellence! Since 2012 until now , Anne and Elaine has given their Best and do their job with excellence all the time! We couldn’t thank you enough for always being there when we need your expertise the most! Great job and keep up the good work ladies! Cielo Custodio

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well Treated!

By BCbuyer on 5/29/2019 at 10:39 PM. Helped by Dave, Chris, Jay, Elaine.

Upgraded to new Tacoma - Dave, Chris, Jay and Elaine saw that everything was taken care of so very smooth dealing coming from out of town - well done!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Just Leased my first Toyota

By Kim on 5/20/2019 at 1:41 AM. Helped by Jay Jiang, Sean Ranada.

I was looking for an SUV for work since I do a lot of highway driving throughout Alberta. As a female I find it difficult to navigate the world of vehicles. Jay suggested a 2019 Rav4 which seemed to meet my needs for the road. His diligence in putting together a lease for me was both efficient and stress free. The time spent on learning about the Rav4 was incredibly helpful as there were so many features I would never have thought to explore on the vehicle on my own. I visited other dealerships during my adventure of looking for a vehicle and in many cases I was made to feel like I didn't belong in the dealership. Jay was very respectful and appreciative of my business while Sean put all the paperwork together with ease. I was super impressed with this dealership and surprised to see how everyone is very customer focused. The service department which I toured was immaculate! Very clean, friendly and provided a comfortable environment while customers waited for service. So far really enjoying the Rav4 and its everything I was promised it would be! Thank You again Jay and Sean. I look forward to future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Lucia L. on 5/16/2019 at 4:30 AM. Helped by Jay, Ken, and Leo.

I bought a 2019 Rav4 hybrid. My experience with salesman, Jay, was awesome. He is very patient and helpful. I love the vehicle. The finance Manager, Ken, and Sales Manager, Leo, are great as well. Thank you Heninger Toyota.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pass the puck

By 05Tacoma on 4/26/2019 at 6:13 PM. Helped by Zachary Harris.

2005 Tacoma, took it in to the dealership after noticing large holes had developed in the frame. They dismissed my concern and attended to the minor repairs. Then after taking it to another dealership for a second opinion, they failed the frame and Heninger deleted records of me bringing it to the for the frame concern. Now I have a Tacoma with a compromised frame and I am outside of the warranty period 😣

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Our Fifth Heninger Toyota Vehicle

By Rav Fan on 4/23/2019 at 3:31 AM. Helped by Patrick,Ken,Garth.

As always service and attention to detail were excellent. Helpful,unhurried,thorough,all questions answered and we are confident that if any arise in future they will be addressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By Tom on 4/10/2019 at 10:11 PM. Helped by Joe , Geo.

Joe and Geo ,u guys are the best. Great service and I recommend these 2 people. They were patient and calm with me all through the process of getting my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with Toyota Heninger

By Tash on 4/10/2019 at 7:57 PM. Helped by Lee Seban, Artem Stadnichenko, Garth.

My experience here was fantastic. My first contact was with Lee Serban who I honestly cannot say enough good things about he was so helpful, polite and professional I did it get the sell, sell, sell vibe from him just more of how can I help? He referred me to a sales advisor Artem Stadnichenko who was very helpful and listened to all of our wants in a vehicle and helped us chose the proper vehicle again I did not feel like he tried to sell us all the bells and whistles that we did not want. When we picked up our new vehicle we were shown all the capabilities of it from the service department Garth and I apologize but I do not remember the other young gentleman’s name but they were both helpful as well. In saying all this I would highly recommend Toyota Heninger and I had a very pleasant experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

We've Found The Right One!

By archdreigh on 3/30/2019 at 8:09 AM. Helped by Cynthia Pineda.

Fuel Efficient Car is the perfect one for our running business as we purchased it recently in this dealership. Plus, a friendly approached from the dealer with a long patience as they waiting for the chosen one. Thank you very much! This is highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible services!

By Robin Tan on 3/26/2019 at 3:12 AM. Helped by Bin Wu, Elaine Zhu.

Bin Wu is absolutely number one sales in the world, 100% recommended!!I am telling you that he can read your mind!! I cant thanks enough to Elaine Zhu, best director of finance ever!!! Best Toyota dealer in the universe!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding quality services

By Viktor on 3/11/2019 at 4:41 PM. Helped by Artem, Ken, Genc.

I have been with a Henninger Toyota for 6 years and have just bought my third vehicle. I have received outstanding quality services from Artem Stadnichenko, Ken Huang and Genc. Everything has been arranged in a timely professional manner without missing a single detail. It is a pleasure to have a business with a company constantly providing the customers’ services at such a high level. Here, at the Henninger Toyota, everything rotates around the customers’ satisfaction. Great job guys. Thank you very much, Viktor.

I would recommend this dealer.