Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love Henna!

By SQ on 7/23/2019 at 4:23 PM. Helped by Wayne.

I wouldn't buy anywhere else. Great customer service. They always take care of me and pay attention to detail. I've always purchased vehicles from Henna and wouldn't go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By monicachrry on 7/14/2019 at 6:10 AM. Helped by Tony Elfrez.

I have purchased many vehicles from different dealerships, but this experience was “Top Notch”. Tony Elfrez was my salesman and he was absolutely the best! From the time I arrived, to driving off the lot, he was the most delightful and welcoming salesman I’ve ever dealt with. He was so knowledgeable and extremely understanding and patient. He understood my needs and circumstances and guided me through the entire process. We all know how dreadful spending half the day at a car lot can be, but I thoroughly enjoyed every minute due to Tony’s outgoing personality and his ability to deliver exceptional customer service. I can’t thank you enough Tony, You’re #1...~Monica Cherry

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!!

By BeeTrees on 7/3/2019 at 12:20 AM. Helped by Randall Holder and their mechanic's.

I have purchased all my cars from henna since 2005 or 2006 and their saying that Henna Chevrolet stand by you. Is so True and they have stood by me with my 2011 Cruze. As a single mom I truly appreciate it. Thanks Chevy Sincerely, Beatriz Flores

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

a little disappointed

By CP on 6/26/2019 at 2:07 AM. Helped by Julian.

I bought a 2019 vehicle pre-owner and it did not seem fair to me that they did not give me the key copy and the serial number of the key. I think they should have found me a solution, and not just say the vehicle only has one key. Compre un vehículo 2019 usado no me pareció justo que no me entregaran la copia de la llave, ni el número de serial de la llave. pienso que debieron buscarme una solución, y no solo decirme el vehículo tiene solo una llave.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work

By Axel's mom on 6/24/2019 at 6:56 PM. Helped by Wayne.

Wayne was great in assuring that the warranted/recall issues on our 2010 Traverse were taken care of in a timely manner. We were treated respectively and appropriately. Thank you Henna!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very Impressed

By hendrix5s on 6/24/2019 at 4:02 PM. Helped by Tony Elfrez.

I was very impressed with Henna Chevrolet, especially the gentleman that helped us, Tony Elfrez. We didn't feel no pressure from him. We were given options and it was our choice as to what we wanted to do. Everything he told us was right on the money. There were no hidden/fees or costs, we knew exactly what to expect. Mr. Elfrez was a straight shooter, very patient and helped us in our special situation. I would recommend anyone who is at Henna Chevrolet to find Tony Elfrez, because he will definitely treat you right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Tkopedro on 6/19/2019 at 4:29 PM. Helped by Carter.

Was helped by Carter who was very professional and helpful. I will tell all my friends that live in San Antonio Tx to take a drive and buy there next car at Henna Chevrolet of Austin Tx

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2019 Silverado

By Twinhollar on 6/20/2019 at 9:51 PM. Helped by Richard.

Excellent service and price! I flew from CA to Austin to purchase my first GM product. The price was amazing. Financing was a breeze and they got the truck I wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Mandy57 on 6/20/2019 at 12:31 AM. Helped by Richard.

Very experienced people. I have dealt with other dealers in Austin and these people go that extra mile. No long waits. I was in and out within an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The way it should be done

By Basher on 6/19/2019 at 7:49 PM. Helped by Marcos.

They go about business the way a dealer should. No run around. Upfront with pricing. I found the best price online and they had it parked out front for me to inspect the next morning. I drove out in my new truck about an hour later, and i love it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fast and no pressure

By Dwain on 6/19/2019 at 4:15 PM. Helped by Matthew Adams.

Great upfront price. I was in and out in very little time. I really appreciate the delivery of the truck to New Braunfels! Will buy from again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience multiple times

By Ed on 6/19/2019 at 3:46 PM. Helped by Matt.

I've purchased two vehicles from Henna Chevrolet about 7 years apart. Each time I've had great experiences but this last time has convinced me that there's really no other place to go. Honest and fair us what to get. Matt was my salesmen this time and was great, very easy to work with and not pushy at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service!

By Lynette on 6/18/2019 at 4:55 AM. Helped by Tony Elfrez.

Great service. I wasnt there all day. All of my questions were answered and explained in detail. I was taken step by step through the purchase process and it was a very pleasant experience. I wasnt pressured or rushed. The best experience I've ever had purchasing a vehicle. Painless and not pestered.Outstanding service from everyone I encountered. More than I expected. Great Job! I was referred to this sales representative and now I know why. I would recommend him to anyone that I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best domestic car service to date

By TXSteveF on 6/17/2019 at 6:44 PM. Helped by Mark Wilson.

I've primarily dealt with a luxury Japanese based car dealership for years so when I purchased my first high end domestic car I had my reservations for sure. I've had trucks forever but lease and trade them every 2-3 years so I don't really care about the service very much. This time I purchased a Grand Sport Corvette, key word "purchased" so this time I cared. I hear horror stories of bad dealer experiences especially with Corvettes. When I first purchased it I went in to see if they had a specialized Corvette service guy and tech. I met Mark Wilson, their Service Drive Manager and Corvette Specialist and he told me about his Corvette experience and how he deals with the cars from the time I drop it off to where it's parked and who his service techs are. He then gave me a tour around the place and spent about 30 minutes with me making me feel comfortable with him, his guys and Henna. I can say without question that these guys take great care of me. I would recommend them without question.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Service

By Tasha71 on 6/11/2019 at 11:44 PM. Helped by Tony Elfrez.

I was in need of a quality, dependable vehicle to get me back and forth to work. My expectations were to just look henna Chevrolet made it possible for me restart my credit and put me in a very reliable suv thank you Tony Elfrez for your hard work. Thank you Henna Chevrolet for you business you guys are awesome

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty

By Laplusbelle on 6/11/2019 at 12:35 AM. Helped by Joe Avila.

I went to Henna for a normal routine, but I thought my brakes needed to be replaced. Met Joe Avila, Service Advisor, and told him about my brakes. Said he will look into it and come back. He did come back with suggestions and told me my brakes did not need replacement. But suggested that after my next appointement I would need to have them check it. So much HONESTY. I felt so good about this appointment. There is always one great thing about Henna Chevrolet, their genuine honesty. Love you guys. Will come back when I need a new car and to service it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They won't give up easy

By Destiney Marchelle on 6/3/2019 at 8:06 PM. Helped by Bernabe Martinez.

If your on your way to Henna ask for Bernabe Martinez!! He is amazing! There were so many obstacles in the way of me getting a car and he never gave up. It came to the end and I was ready to give up and go home. HE DID NOT STOP THERE. He checked in with his manager to see if there was anything else we can do. Now the rest is history and I'm now enjoying my new 2019 Chevy Cruze!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By Princess2014 on 6/1/2019 at 10:06 PM. Helped by Marcos.

My salesman was amazing! He was patient and very help, he made me buying my first new car so much fun an easy! I will always be grateful thank so much Henna

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Service

By CerrrissaB on 5/31/2019 at 10:07 PM. Helped by Byron West.

My salesman went above and beyond my expectations to ensure I got a great car at a great price. Everything from salesman, to finance to walking out the door was high quality service. I will definitely do business with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was our Second visit

By RHenson on 5/31/2019 at 5:15 PM. Helped by Omar.

This was our second visit to Henna Chevorlet. We had worked with Omar in your Used Car department on our first visit. He was very helpful in letting us look over your Used Trucks. We went to Capitol Chevrolet to see what they had because I was wanting a Silverado. Capitol Chevrolet was a bad experience. So we came back to Omar with a choice we had seen online. He showed us the truck and let us test drive it. My wife and I fell in love with the truck. Omar was very helpful in getting the paperwork done and getting us out the door with our New truck. I would definetly recommend Henna to all my friends and neighbors. Thank you for all you have done to get me in my New Silverado.

I would recommend this dealer.