Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch

By Dr.Thomas on 9/7/2019 at 9:58 PM.

Terrible experience at this dealership. Classic bait and switch. Wasted 2 hours of my valuable time to be told that the price quoted (in person) was nearly 10k more as they did “upgrades”. They also automatically add in 795 for LoJack, 1295 for “paint protection “ and 795 documentation fee. Spoke to the GM (Jeff Kreitz) and got no satisfaction. This would have been my third Range Rover, I’m now going back to Mercedes for my needs as they are a company that doesn’t tolerate nor promote deception.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best used car transaction ever

By Buyer on 8/2/2019 at 2:07 PM. Helped by Andrew Helin.

Andrew worked hard to get us in the vehicle that we wanted. He is very straight forward which left us assured that we drove away in a quality vehicle at a very fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car dealership in Atlanta

By Gliz on 8/1/2019 at 2:27 PM.

My experience at Land Rover-Gwinnett was probably one of the best experiences I've ever had at a dealership. Typically when I go to a car dealership (more specifically, a Honda dealership), I feel constantly hassled and forced to make a purchase; you'll never feel that way at Land Rover-Gwinnett. I worked with Mary Cromer (who sold me the car) and Travis Conely ( the Finance Director). Prior to me coming to Land Rover, I was extremely nervous because, I didn't know if I would even get approved to make such a luxurious purchase lol. Well, working with Ms. Cromer and Mr. Conely, put my mind at ease. Mr. Conely can literally make magic happen when it comes to getting you a low APR rate and Ms. Cromer is beyond patient and very personable. The energy at this location is so calm and relaxed, that you'll feel right at home. Thank you so much Ms. Cromer and Mr. Conely, you've made my dream come true. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I got a rover and I love it

By Ps Nathan on 7/17/2019 at 2:25 AM.

I walked in unsure of which type I'd be going home with. Frisco helped me pick a few and narrowed down by preference. Frisco then brought the vehicles to the front for us to decide by looks and then later test drive them. Steve the sales manager assisted us with pricing which was $$1000s below KBB's and NADA's values. I must say that I'm very happy with our new toy and the services we received were just super! Thanks Frisco, I'm hoping to do more business with you in the future!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Watch what you say

By MrsBradley on 7/16/2019 at 1:07 PM.

My husband and I were test driving Range Rovers. Mary asked what my occupation was and I told her. Her response was "Oh, Government workers don't make that much do they"? I don't feel like it was her place to judge my finances based off my occupation, which by the way, I make GREAT MONEY!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always satisfied..

By dr dls on 5/10/2019 at 11:04 AM.

Mary Cromer is the best. I have had the pleasure of dealing with her for 9 years. It is always a wonderful experience, and she does an awesome job of fulfilling my needs, She is most definitely 5*++...

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

General Manager

By Security on 4/29/2019 at 3:01 PM.

Nathan is a pleasure to talk with on the phone. I am looking forward to meeting him. I am not buying a car but if I did I would definately come to here.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Buyer Beware

By msmall31 on 4/21/2019 at 2:19 AM. Helped by Tom Jernigan, Andrew Hwang.

If it was possible to give a -5 star review, I would gladly do so. My wife and I spent a month researching the vehicle we wanted. We located the vehicle we wanted 4 hours away in Georgia. After securing a check from our bank and purchasing insurance for the vehicle so it would be ready to drive home, we were assured by Tom Jernigan and Andrew Hwang that the vehicle would be ready for us to pick up at 2pm the next day. We were 20 minutes from the dealership (after driving through storms for 3 and a half hours) when we received a call stating the vehicle needed 5,000 dollars in repairs. Needless to say, my wife and I were both upset. Well, Hennessy had another vehicle we could buy instead (of course it either didn't have the features we wanted or the price went up). By then, we both knew it was a classic case of bait and switch. Before we left they even tried to talk us into a completely different vehicle than the make/model we were looking for. I plan on filing a complaint with the BBB and the Georgia Attorney Generals Office of Consumer Affairs, but for now, during the 4 hour drive home this will have to suffice. Buyer Beware! and be prepared to wash the stink of this dealership off of you when you get home.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied with my purchase

By Yaboy78 on 4/15/2019 at 11:42 PM.

Salesman was very friendly and down to earth. Cris O'keefe the finance guy was great. Would recommend them if your looking for competitive prices

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding

By Luegene on 3/30/2019 at 7:10 PM.

I was very pleased with the service I received. Thanks to Wayne Williams’ help I was able to select a quality used Jaguar that met all my preferences. Kris in Finance was also on point in securing the best financing on my behalf. Great experience!! Jerrie Huewitt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very knowledgeable of the deal

By BoogieTate on 3/21/2019 at 9:24 PM.

Experts, professionalism, are words that come to mind when you mention this dealership. They took the time to explain the deal in detail and offered incredible warranties.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Shaun RR on 3/21/2019 at 2:23 PM.

My experience at Land Rover Gwinnett was absolutely amazing. Starting with the very patient sales person Anita. She took her time in answering all my questions. If she didn't know the answer she would find someone who did. Chris, the Finance Manager, worked extremely hard to make the numbers work. Mary, Car Sales Mgr ( I think) worked with everyone to ensure the sale would work. She even came out to meet me as she had a special connection with the automobile I was buying & she wanted to make sure it was going to a good family. I really appreciate the combined effort of everyone. Land Rover Gwinnett truly feels like a 2nd family. They have gained a loyal customer!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Seamless transaction

By Darnold23 on 3/13/2019 at 7:48 PM.

Wayne is awesome to work with, as a salesman he has a laid back personality which is unusual for a salesman but in my situation I was an informed buyer therefore the transaction was fluid and seamless. Wayne even provided a 2018 loaner for a day until the used vehicle I purchased was ready! Excellent service and experience 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream car, check!!!!

By Diana1018 on 3/5/2019 at 4:32 PM. Helped by Tom management.

As an expectant mom making sure you buy the right car for your family is such an overwhelmingly important decision. Thank you so much ANITA, Tom and Cris for guiding me through the purchase of my Land Rover from start to finish! I really appreciate your patience and tenacity as we made a fair and honest deal getting me my dream car!! I can not wait to bring my sweet baby girl home in my LR4 and enjoy it for years to come!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Deidre on 3/3/2019 at 1:21 AM. Helped by Tom Jernigan.

This was the best car buying experience I have ever had. Anita Whitten was easy to work with. She answered all our questions and was very relatable. Tom Jernigan was the best sales manager I have ever dealt with, he was not pushy at all. Tom made the negotiating part stress free. Chris O’Keef handled the finance part and did a great job. I will definitely shop here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Can’t go wrong buying a car from Solomon Edward!

By Dbarnes74 on 2/25/2019 at 10:35 PM.

Working with this dealership is such a stress free experience. And if your lucky enough to get Solomon your in for a treat. He helped my mom get into a Discovery months back and now helped me find another car for myself. I highly recommend working with him and the Hennessy JLR Gwinnett team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

QUALITY IS EVERYTHING

By MRS. G on 2/16/2019 at 2:17 AM. Helped by Andrew Helin.

This is my first Landrover & because of the superb customer service rendered, thanks to Andrew & Tommy it will not be my last. Gwinnette Jaguar Landrover IS THE BEST! They DELIVER literally! Initially I was just making a purchase & after enjoying my 2019 Range Rover Sport HSE, I realized I made an “investment”. This is one awesome creation of an automobile. Andrew searched for the perfect vehicle, wasn’t pushy and got to know me as a customer & now I am a loyal one. Andrew delivered experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jeff Slocum..Amazing *****

By Mattyx on 2/9/2019 at 3:37 AM.

Jeff S thank you for taking the time to help us make our decision so much easier. U R AMAZING 😉 Thank you for your patience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Andrew

By Jameon on 1/19/2019 at 3:50 PM. Helped by Andrew.

Andrew (our sale representative) was very helpful, knowledgeable, and made our entire experience stress free! I would suggest when going to this particular dealership to ask for Andrew!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great communication

By rdrakea on 1/19/2019 at 6:11 PM. Helped by Andrew Helin.

Inquired about a new Land Rover via their website. Great communication, and able to move through several things before going to the dealership. Thanks, Andrew!

I would recommend this dealer.