Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.3  
Friendliness
2.3  
Overall Experience
2.3  
Price
3  
Quality of Work
2.3  
Service
1.2  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Constantly rude with refusal to accept responsibility

By Ed on 11/21/2016 at 6:37 PM. Helped by Victoria Cunningham, Ben Davis.

I have been a service and sales customer of this dealership for over 10 years and the quality of service has continually declined. I dropped our Range Rover off for a routine oil change and brake replacement. When I returned, the car would not respond to the remote to lock or unlock. Victoria Cunningham was my advisor and demonstrated no product knowledge or interest in customer service up to that point. She continued by denying any chance they could have been responsible for this new symptom which appeared to be that the key had lost its programming. They key was approximately 1 year old because it was replaced during our previous service experience after being lost by the detailing department. Victoria told me that in order to re-program the key, all other keys needed to be present so I scheduled a time to return. My wife went by with the car and was appalled at how rude Victoria was in addressing her as well as the endless implication that we were trying to get them to fix something that was not their fault. Ultimately they were unable to fix the problem at all. In the process of checking our other two keys, they tore the slightly worn buttons off of them to expose the circuit boards. When she arrived, one of the older keys worked fine. When she left, that key was essentially destroyed and no longer working. The newer key worked in the fashion the worn one previously had. We asked how that had happened and she said that what we were saying was not possible and again implied we were being dishonest. After 6 Land Rover products this one may be our last, but for certain it is the last experience we will have with this inept and dishonest service department. My call to service manager Ben Davis was not returned.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest

By TonyR on 7/6/2016 at 2:32 PM. Helped by Richard Willis.

My experience at this dealer was horrible. So, my Range Rover Sport was locked due to a remote fob failure, I had driven it earlier in the day with no problems. So I called the dealer and I asked what can I do to get the vehicle started without the remote. A parts dept person told me to use the metal shank of the remote to unlock of the door and then I can start the car without the remote so I did that and the alarm went off. I called again and another person told me that the car cannot be started that way and that I need to get it towed to the dealer so they can reset the alarm and program a new remote for me. So they instructed me to unhook the battery and bring the vehicle to them. I was shocked to realize that all of this was needed to start a car after a remote fob is dead, but I complied as I had no other choice. After towing the car to the dealer, the service advisor informed me that 3 hours of labor were required to "diagnose" the problem ( alarm goes off when you connect battery) and that the car needed to be there overnight. Again, with no other options available to me, I agreed. Fast forward a week and multiple emails to the service advisor, I was finally told that the car needs a new computer and that the repairs will cost $2,000. Outrage is an understatement. How could a fully functioning car with a bad fob need - all of a sudden - a $2000 repair? that is a mystery to me. I think whomever tried to reset the computer and program a new remote shorted out my computer then blamed it back on me , OR, the car doesn't need a computer and that the $2,000 was just a hustle. Either way, this dealer deserves a 1 star and may this review serve as a warning to all clients considering their services.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Back to Back

By car junkie on 12/2/2015 at 1:48 AM. Helped by Jeremy Hartzler.

Made our fourth new Range Rover purchase from this dealer and could not be happier! They also gave us a lot of value for our trade ins compared to other dealerships! We will be back again!

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Friendly and not pushy

By Mbuck66 on 9/15/2014 at 1:17 AM. Helped by Bill Sargent.

I was looking at used Rang Rover sports, and was happy to work with Bill, he was friendly, informative an courteous throughout. Although I did not purchase a Range Rover in the end, I recommend Bill.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership is outstanding! It's what buying a car...

By Cskiball25 on 1/26/2013 at 1:35 PM. Helped by Jim Stagmire, Pete Alverez, Matt Griffin.

This dealership is outstanding! It's what buying a car should be! They don't waste your time, they are extremely helpful without being oppressive! Very Very professional helpful staff....with no exceptions! If you appreciate a business who appreciates your time, you will love this dealership! Cindy &Heather

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

To give you the summary of our experience, we arrived at...

By josephlloydlaw on 1/14/2013 at 2:29 PM. Helped by Not One Approached Us.

To give you the summary of our experience, we arrived at the dealership mid-morning and parked right out front of the showroom. We exited our vehicle and walked over the to the model we were interested in. After about 15-20 minutes of looking at the various versions, we decided to go into the showroom to see the unlocked version. We walked in, no one greeted us. Entered the vehicle and looked around inside, toyed with what features worked and made sure we fit in the front and back seats. Being tall, that is important all around. We probalby spent another 10-15 minutes in the showroom model and still, no one approached us eventhough there were employees just standing around. Since this is a big purchase, and not one person felt that we or our money were important, we left. We are not sure why we weren't approached by anyone. Could it be that we didn't drive up in a high-priced car? Were we not properly dressed (jeans and button down shirts)? Did we look too young (30s)? Whatever the reason for not approaching us and approaching others that walked in, we will not be back. We came with paperwork and documents in hand, ready to make a purchase. A business that treats customers like they did, isn't worth our time or money. We do not recommend this business.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

In just 4 years this dealership has replaced the same...

By peter400 on 2/15/2011 at 5:20 AM. Helped by Richard Wills.

In just 4 years this dealership has replaced the same window regulator FOUR different times, stating it's just "wear and tear"! They replaced my engine at a cost of $10,500 and just 20,000 miles later all the engine seals were leaking and needed to be replaced at a cost of $2500, simply saying that these seals just wear out after "a while"!! Only 20,000 miles after a new engine had been installed? This dealership also damaged a power steering hose but denied it was their fault, they said it "just fell apart" while they were doing other repairs, I had to pay for the replaced power steering hose. Another time they damaged an air intake unit and put it together with silver duct tape, I noticed this and the service manager had this part replaced at no cost. When my vehicle goes in for a mechanical fault it can take up to an entire MONTH for the car to be ready. My advice would be to stay away from this dealership. While Land Rover vehicles are well know to be mechanically faulty, this dealership makes the ownership experience much worse.

I would not recommend this dealer.