Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Exceptional

By teelam on 9/17/2019 at 2:17 PM.

I always get exceptional service. In particular, my served rep, AJ, is absolutely outstanding. He is one of the reasons I travel 35 miles to get my Cadillac serviced at Herb Chambers.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding!

By Dolores1120 on 8/6/2019 at 2:23 PM. Helped by All agents and service personnel are great!.

This company has such intelligent, compassionate and accommodating personnel.. The overall cleanliness, and quality of personnel make this an enjoyable shopping trip., Quality vehicles and personnel make this a happy place to be..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

tran slipping

By dave on 8/5/2019 at 11:22 AM. Helped by the shop foreman At At.

AJ is remarkable, that is the reason I purchase a Cadillac .He goes above and beyond I would give him five stars. He gave me is personal cell phone number and told me to call anytime I am having a problem. That is why I have three Cadillac in our family. any thank you Dave

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Service Department in Warwick RI

By St Germain on 7/20/2019 at 8:56 PM.

Once again, in my moment of need AJ and his team to the rescue. While driving to Boston I suddenly realized I was losing air pressure in one of tire. With a single phone cal to AJ, I drove directly to the dealership, problem was resolved and fixed within 45 minutes and I was back on the road! A Million Thanks to this team that I trust with my personal safety on my daily commute. ~Deborah Remington

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

regular maintenance service

By cts on 7/17/2019 at 9:56 PM.

excellent service, in and out on time notified of discount available addressed all of my concerns car washed while there great attention to customers reason for being in for service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service.

By Jfclark1 on 7/10/2019 at 4:50 PM. Helped by Jamie in Service.

Always professional with courteous service. Good customer service. And they wash & vacuum your car before it’s returned. I’ve had all of my service done here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Joe on 7/3/2019 at 3:18 PM.

Service iIs always excellent and on time Very friendly places clean,, refreshments. Comfortable waiting room very pleasant people to deal with And always has a nice display of new vehicles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Lincoln$ on 7/3/2019 at 11:30 AM.

Noel was great ! answered all my questions, no pressure. Felt like family. My car was cleaned and prepped for me . They even went to Massachusetts to take care of registration. Wow !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome 😊

By Karen R on 6/19/2019 at 3:30 PM. Helped by Melissa.

I would recommend this dealership, from sales to finance. They made my experience stress free. Thank you so much for making my first Cadillac purchase awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By CadillacMills on 6/11/2019 at 12:33 AM. Helped by The person who took my car from the floor, and got me in the loaner - very appreciated..

Every time my car goes in for service, it comes out clean and everything taken care of. I don't have to give it a second thought. AJ at the service desk, and everyone in the shop I talk with, really are concerned with making things perfect. Couldn't be happier!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Miccar on 6/5/2019 at 4:28 PM.

Mike and AJ did an exceptional job making sure my wife's Cadillac was serviced properly and making sure I was treated fairly. With employees like AJ and Mike, it's no wonder Herb Chambers Cadillac is so successful. Thank you AJ & Mike once again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Multitronicman on 5/31/2019 at 3:48 AM. Helped by Service manager (don't know his name) who was very kind to my dog (Charles)..

Great service...and Charles my dog loves you too. The service manager gave Charles some water, and he just loved it. It made the wait just fly by.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

always the best service

By Bob368 on 5/21/2019 at 7:26 PM.

AJ Pulvie and the service staff treat me like FAMILY..they ALWAYS make my service experience enjoyable.they all go out of their way to do the job, right the first time..Bob Fuoroli

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!!

By Rindy1x on 5/19/2019 at 2:21 PM. Helped by Maz.

Love my 2019 Stelvio!! Roberto is a great guy, I felt comfortable and well taken care of. I got a great deal without all the nonsense! I would recommend friends and family anytime. Can’t wait to see the Alfa dealership once it’s finished.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Ron Bachta

By Bezel777 on 5/14/2019 at 11:24 PM.

I have worked with Ron at another dealership and I have to say herb chambers should be so lucky to have an amazing general manager. Ron is dedicated hard worker. He cares about his team. He has the best personality and has a positive vibe to him which is important in the automobile business. He is a team player and he motivates his team with positive energy. Hey Ron I would love to lease a Maserati SUV for $500 a month for the next 5 years no money out of pocket. 😂😁

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding

By SJK on 5/9/2019 at 2:38 PM.

Excellent and pleasant service, car needed additional work so AJ gave me a loaner so I could run all my errands, when I got back the car was ready.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Quality of Work

wood go back to herb chambers

By jack in the box on 5/3/2019 at 1:40 AM.

The service was every good and will be coming back for service at anytime if needed on my car and service DEPT and the mecanic was nice to talk to about the cadillac

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Relations in Warwick

By CorvetteGuy on 4/30/2019 at 11:19 PM.

Visited the dealership to view a used Corvette that was listed on the web. Was greeted at door by Noel. He showed me the car I was interested in. Test drove the vehicle and Noel agreed to do a few minor touch ups we discussed. Picked up the car a few days later. All agreed upon details were completed. Car was detailed and kept inside until I picked it up. Very satisfied with his professionalism and all aspects of the deal. Thank you Noel and The Herb Chambers Organization.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!!

By Sharon1 on 4/30/2019 at 2:26 PM.

AJ Pulvie has always been the best in taking care of my cars. He knows his vehicles and treats us like family. This is my 2nd leased Caddy and he took care of my DTS whenever I brought it in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous and expedient

By Frank’s Caddy on 4/9/2019 at 3:28 PM.

I arrived at 2:00 pm, had my oil and filter changed, had my brake pads replaced, and left the dealership at 3:20 pm.

I would recommend this dealer.