Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Hectornor on 1/18/2018 at 2:07 AM. Helped by Don’t remember.

On my experience with other dealers you are number one The service is great the staff is friendly and courteous Will recommend to others I’m happy with my truck

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Herb Chambers Roocks

By Kifa123 on 1/17/2018 at 8:52 PM. Helped by Brain Linn (Very professional).

When I walk in for my appointment, took them less then ten minute to determine the problem witch I was pleasantly surprised. They kept my car for two days and also I had free rental. I couldn't ask for more, I am very happy with way things workout Sincerely D.Sousa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Very Low Stress Car Buying Experience!

By Gordoscookin67 on 1/17/2018 at 2:07 AM. Helped by Rick Mansueto, Mrs. Reed(Finance) sorry forgot her first name..

Went to buy a new 2018 Ford Explorer and my wife also was interested in looking at other Ford models as well. Initial contact was through email and by phone with Lisa Chamberlain, the internet sales manager. She had the model I was looking for in stock in the color I wanted and with the all the features I was looking for. She quoted me the best price of any dealer around, including the Costco dealer! We set up a time for me and my wife to visit the dealership a few days later and met Lisa who introduced us to Nathaniel Gamble, and Rick Mansueto who helped in the car buying process. Everyone was so friendly and courteous, and really took their time explaining all the features of the different models my wife looked at and test drove. They gave us fair values for our trade-ins, great rebate incentives and we ended up purchasing 2 new cars. Even after the deals were done, the followup was great and the taking delivery of the new vehicles went very smoothly. Everyone in the service department was super friendly and very helpful! Overall the best car buying experience we ever had! The customer service was the best we ever experienced! Thanks so much to everyone who helped us!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Car

By Newford on 1/15/2018 at 5:09 AM.

Dina was extremely pleasant, professional, friendly, and knowledgeable. I t was a pleasure working with her. I would recommend her to friends. Well done and thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast response to problem

By Gracebmcm on 1/9/2018 at 9:12 PM.

Called early Monday morning because my tire pressure was low in both rear tires...I had had servicing the week before (which was also 5 stars) and they told me to come right down...car was taken immediately and within an hour (it was very busy and I thought the wait was appropriate for someone who showed up without an appointment) my car was ready...it had been due to the extremely cold weather and they filled the tires to the correct pressure for me. Matt was outstanding. I have leased and bought my last 3 cars there and cannot see myself going anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall Repairs

By Michael4321 on 1/7/2018 at 5:49 PM. Helped by Brian Linn.

I took my car in for free recall repairs. The staff was fast, got me my free loaner quickly and finished the repairs in about 3 hours, much faster than the expected whole day. I was very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Fordguy007 on 1/7/2018 at 12:02 AM.

Car was ready when promised. Even with snow storm my car was ready Friday morning. I called Friday to see if I was going to get my car thinking that it would not be ready until Saturday and dan told me my car was all set. This was at 8am Friday. Nice job. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So far so good!

By botw2 on 1/6/2018 at 3:55 PM.

Andy was very friendly and my service to the car was quick and when I went up to say hello to Mark he new my name even after 9 months after I bought my car.IMPRESSIVE!!! I made a request to Mark which he took care of in less than a few hours to my satisfaction..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Edge

By Newfie on 1/1/2018 at 9:03 PM. Helped by Robert Pastor. Sales.

I was shown a variety of cars in the model that I was interested. I test drove yer car I purchased and one with an eco-boost engine to help make my choice. The financial department informed me of added options such as tire and wheel protection but did not hard sell as my preferences were determined before this portion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally Awesome!

By Margaret Lyons on 1/4/2018 at 1:32 AM. Helped by Juliana Vargas.

The Lease of my 2017 Ford Explorer was the easiest purchase I have ever made. They actually came to me to show me my vehicle and to do the paperwork. Juliana, Guillaume and Lisa were very easy to work with...No Pressure At All! They worked with me until I was happy with my decision. End of year sale was great...Lots of rebates!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

STRESS FREE

By THE BIG KAHUNA on 1/3/2018 at 9:23 PM.

WE ARE ALWAYS TREATED FAIR IN THE PURCHASE OF OUR VEHICLES. THEN WE ARE ALWAYS TREATED FAIR WITH ANY WARRANT ISSUES THAT ARISE. WE BRING ARE VEHICLES BACK FOR REGULAR MAINTENANCE AND INSPECTION STICKERS AND NEVER FEEL LIKE WE AR TAKEN ADVANTAGE OF.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Escape

By Frosty-forever on 12/30/2017 at 7:24 PM.

Thank for the wonderful experience in buying my new car , the Ford Escape Titanium. It as awesome!! I did not regret replacing my Mariner Hybrid!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

remote start

By Dana on 12/31/2017 at 3:55 AM.

We had a Ford remote start installed in our Edge. Everyone I spoke with was great and it was a very pleasurable experience. We are very happy with the remote start.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sticker

By Kathyasmar on 12/30/2017 at 9:30 PM.

Friendly, fast and on my way just the way it should be. Andy always knows who l am and takes good care of me. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feels like home!!

By Tammy M Smith on 12/16/2017 at 11:36 PM.

I always feel like I'm at my second home when I come to ford, I have the best experiences and for that reason I travel from Taunton for all services including oil changes and will continue to only deal with Ford of Braintree

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Bought a new f250 superduty

By Bcasey17 on 12/26/2017 at 3:14 PM. Helped by Frankie Santiago was great to deal with in helping me purchase my new truck. I will recommend him to others.

Went online just to get prices on a new truck to see what they were going for. I kept getting emails and text messages that was pretty annoying. I went in to look and spent a lot time looking out the window. Was quoted a price then they came back and said it was wrong, it was more money

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Hz0715 on 12/21/2017 at 3:49 PM. Helped by My salesman were Omar.

Before I came to Herb Chamber I went to two different dealership. However, I decided to purchase my new car in Herb Chamber because they had great service and everyone there was really friendly and my 19 months son was really enjoying himself there too! My son usually get very shy when he goes to new place, and most importantly he’s usually not very active if he didn’t know the people around him. With Omar as the salesman my son really like him! Therefore, I decided to purchase my new car there and I’m really Satisfied with the final price for the new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Expedition

By Edzet320 on 12/20/2017 at 8:37 PM.

Once again we are very pleased with our recent purchase at Herb Chambers Braintree. I can't thank Scott Lewis enough for the treatment we received from his team and their commitment to our satisfaction. Thank You for keeping my family safe with a reliable pre owned vehicle. Very Happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Staff and Great Service

By Big Blue on 12/20/2017 at 3:03 PM.

Dan Abate and all the staff I have dealt with at Herb Chambers Ford in Braintree have been absolutely great. When I noticed a slight problem with one of my wheels ( a gouge in the wheel) after an oil change, Dan immediately corrected the problem without hesitation. I will have all my service work done here based upon this experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a used ford explorer

By BobStrav on 12/20/2017 at 12:41 AM.

After coming to an agreement on a deal for a used Ford Explorer, the sales staff were extremely cooperative in regard to taking care of a few items requiring attention, which were contingent to closing the Deal. Wayne Lockhart,my salesman, is a pleasure to deal with, and made sure I was totally satisfied with my new used vehicle especially after the purchase was completed. The general manager,Scott Lewis, extends himself well beyond the expected limits to ensure total customer satisfaction. To think a prospective buyer could find better treatment at any other Ford dealership would be foolish! Shop Herb Chambers first, and you’ll go nowhere else!

I would recommend this dealer.