Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worse place to buy a car. Lemon service and cars

By Fordlemoncars on 7/29/2019 at 10:19 PM.

This is been the most unfair buy of car. You buy a car with Fabric manufacturing defect and the they dont want to take resposability. And you will finish with a loan and a car with desperfection and when you call them to talk about they just pas you as a ball from hand to hand very gentle but with out Listen you or give you real solution to you problem. I bought this car for 16,5000. Dollar and now I have a lemon on my garage and an account to pay. This people are not honor any warranty or will help you if you get stock. They only going to be play that they are attented but not about your concern. Extremely dont buy a car here FORD like people used to say Ford is a car Found on Road Dead. Worst car un the world they dont know anything about transmition . Stop manufacturing this Lemon cars. I will see you on the court Lemon law. My recomendation dont take a risk and do not buy a car here you will regret forever.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful place

By Suzy T on 7/17/2019 at 10:38 AM.

Last week I came in to buy a car, Omar was the gentleman that assisted us. He made it easy with his pleasant personality and professionlizem. Scott Lewis and the financial team went above and beyond to make the purchase extremely fair. I thank you all for taking such good care of my mom and I! You have exceeded all expectations I had. Thank you again Susan Teague

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Polie & Efficient Service !!!!

By DPI on 4/18/2019 at 1:29 PM. Helped by William Shortall, Tony Torpes.

A big shout out to William Shortall (Salesman) and Tony Torpes (Business Manager) for making our recent Transit purchase effortless. They even delivered it! This is the second Transit we have purchased through them and they very much earned our Customer Loyalty!!!! Highly recommend this dealership!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent expeince.

By Ann on 1/12/2019 at 6:34 PM. Helped by Frankie Santiago.

Frankie Santiago was the salesman who worked with me to purchase a transit van for my center. I first went to the dealership about 4 months ago. Frankie kept in touch with me until he found a vehicle for us. He was very patient and took his time to make sure that he answered any questions that I had regarding the vehicle. It was a great experience and I would highly recommend this dealership to friends and coworkers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Service department is/was the best !!

By kgcrowley on 1/5/2019 at 4:42 PM.

Trying to find a Rav 4 tire. Made a half a dozen calls before I reached Casey from the Braintree service department. Although he too did not have the tire, Casey did a search to find the tire. It wasn't his problem being a Ford dealership and the tire needed was a Toyota. Best service department I talked to all morning and in a long time. Thank-you Casey for knowing the deffinition of the word service and helping. I will be bringing my car into your dealership to be serviced in the future. I am overdue for the oil change etc. Thank-you Kathleen C

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

No haggle pricing. Finance process is slow.

By 2017ESCAPE on 12/16/2018 at 2:59 PM. Helped by Rick, Ahmed, Brian Rodriguez.

Pricing is on the cars, but sometimes less on the website. Website prices honored. Manager Rick was fair with our trade negotiations, but not the price we needed for a car we purchased there 4 years ago. Ahmed, our client relations person, was very friendly. Only 42 days at this store he was somewhat knowledgeable and eager to get answers we needed. No pressure or cheap tactics, although we went in with a specific vehicle to buy. Over an hour wait to meet with finance. This needs to be quicker. Only used there finance because they don't hold vehicles unless paid in full. So if you want to use your bank or credit union, come with a check or be prepared to refinance. Brian was swift with knocking out the paperwork. We pick up this week, let's see if the pick up process is better than last time.... My reason for not 5 stars Waiting time. Long wait at sales desk and to get into finance. Not paying trade amount we needed, $500 more is all we asked....

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Extended warranty

By No help from management on 11/29/2018 at 6:04 PM.

On 11/13/18 I purchased an extended warranty for my vehicle. Unfortunately 8 days after purchasing my warranty the tailgate decided to not work. They are machines and they do break. I then take it in for repair on 11/21/18. After not hearing from anyone, I then call service on 11/29 and the service associate says "We haven't touched it, theres a problem with your warranty." Looking at the time frame if there was an issue with paperwork I think I should have gotten a phone call a day or so after the 13th. Or maybe when I dropped it off on the 21st someone would have said something. Nothing - not even a phone call from service or the sales associate who sold me the warranty. So now on November 29th ( 16 days later) I personally go to the dealership and look for answers. The manager Scott Lewis said to me " I believe the conditions were pre-existing and you are not covered." So I guess I'm a liar and I purchased the warranty for nothing. He then explained to me my vehicle should have been inspected. Which they did not do or mention it needed to be done. Another error on their part. So my $ 300 deposit has been sitting in their bank since 11/13 and I have received nothing but the " I don't believe you" from Scott Lewis - The manager. After loosing 2 days of work, and pay, the put down of being a liar, and them holding my deposit of $ 300 with not even a simple phone call: I WOULD NOT RECOMMEND THIS DEALERSHIP

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Darlenie on 9/19/2018 at 8:04 PM.

I am glad i went to herb chambers ford in braintree. I have been to other dealerships and have never been treated as well as here. They couldn’t do enough for you. Everyone was polite and happy and treats you with respect. Also they don’t pressure you into buying. They go above and beyond for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff

By Jack on 8/17/2018 at 11:55 AM.

Matt and Andy in the service department are awsome to deal with! Very friendly, professional and informative! Would never go any where else. I have been buying my cars there for years now and the GM Scott Lewis always makes it point to say hi and ask if there’s any thing he could to help make my buying experience more pleasurable....really great guy

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

A pleasant experience.

By Mr. Lynn on 7/28/2018 at 1:59 PM.

Dina is very knowledgeable and accommodating. She has a good feel for what the customer is looking for and I bought the only truck that she showed me. There seems to be a good rapport among the staff, and this adds to the overall experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

on time performance

By lef817jml on 7/26/2018 at 7:18 PM. Helped by Brian Linn.

I had an issue with a sensor on a 2018 Ford Escape. Brian was more then helpful with keeping me informed as to what was going on and how long he thought it would take. Service was great overall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ashley on 7/9/2018 at 10:41 PM. Helped by Frankie Santiago.

I recently leased my first vehicle and had an excellent experience. My sales associate Frankie Santiago listened to what I needed and found the perfect vehicle. He helped me through the entire process, which as a first time buyer was extremely helpful. I would recommend Frankie to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Kevin on 7/4/2018 at 10:26 PM.

Easy to schedule appt. helped promptly with courtesy. Work performed well and completed in a very reasonable time. Very reasonably priced. Would recommend this service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales staff helpful, knowlegeble, and committed.

By tinman14 on 7/2/2018 at 5:21 PM.

Sales rep listened to my needs and did his best to find what I wanted instead of trying to sell me something they needed to get rid of. We left the dealership happy with a new car. If you don't enjoy high pressure sales techniques, I would recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

AC not working

By NStella on 6/28/2018 at 8:18 PM.

Everything went smoothly. I dropped of the car in the morning and since it needed a part, we left it overnight and it was done first thing the next day. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service

By Mike on 6/27/2018 at 2:50 PM.

When leaving for work my wife noticed a puddle under the front left of her Mustang. I took her car to Champers and arrived at the 7 am opening. I explained the issue to Dan & Matt. They said would have someone look at it and that I should wait until the cause of the leak could be determined. Although the shop was busy, they got right back to me. The issue was just a rusted clamp and if I could wait they would have it repaired for me by middle morning. They keep me informed as to the progress of the work. The repairs were completed and I was out the door before 11. excellent service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expert service

By Joel on 6/22/2018 at 8:26 PM.

Expert service. Friendly. Super helpful. Couldn’t have been any nicer. 10. Stars. I’ve been to other dealers in past and Daniel was by far the best to deal with. He needs a raise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

warranty work done right

By ldp82 on 6/21/2018 at 5:38 PM.

Trying to keep this short, Herb Chambers Ford of Braintree has been great to deal with from purchase to service. Most recently my car had a minor issue covered under warranty. Both Matt & Matt in the service department kept me in the loop and helped with any questions or issues I had. One of the best Ford dealerships in the area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Periodic Service

By JeffG91 on 6/16/2018 at 10:49 AM.

The service was performed in a timely and efficient manner to address the periodic maintenance requirements. All issues were explained to be easily understood. Additional needs were brought to attention and cost identified prior to undertaking the tasks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and trusting

By lindalove123 on 6/18/2018 at 8:43 PM. Helped by Jessica.

I was Greeted in a Good manner and felt comfortable dealing with them I was able to drive alone and check out the performance It was a great experience

I would recommend this dealer.