Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional!

By Diane333 on 8/3/2019 at 9:31 PM.

Nothing short of EXCEPTIONAL!! Megan Marquis and Adam Mician worked with me as an individual including taking into consideration to match me to what I was looking for. They were so calm, caring and compassionate through the process 😘 Wonderful human beings! Please consider them if you are looking to buy or lease! You will not be disappointed!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

new car

By Tucson101 on 7/30/2019 at 10:10 PM.

I had another good experience at Herb Chambers, I wanted to say thank you to Michael Lemoine for making it nice and easy to buy a car. Great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Hyundai Elantra

By canadiangal,4B on 7/15/2019 at 2:18 AM.

I recently visited Herb Chambers Hyundai of Auburn. This is my first experience with buying a new car and leasing. I sat with Jeff Allen. Jeff was so patient and informative that by the time I left the dealership I felt very confident with both, so I purchased the car. I am a senior citizen and was very nervous about going into a dealership, but Jeff made me feel at ease and not pressured. I will certainly share this experience and will recommend this dealership and Jeff to all my friends. Thank you, Jeff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By CarGuy491 on 7/5/2019 at 8:34 PM.

Went to finance a car from Herb Chambers Hyundai of Auburn and was a great and easy experience. Stan was really helpful and did the best he could to get me the best deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Hyundai Ionia...incredible

By Rhiouons on 6/30/2019 at 12:31 AM.

What a deal! What a car! This is the best kept secret in the car market! 55mpg, Hyundai lifetime battery warranty, Marty was awesome to work with...highly recommend everything about the dealership , salesperson, vehicle and experience. Thanks for everything!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bonnie3 on 6/15/2019 at 12:15 AM.

I recently brought my vehicle into Herb Chambers of Auburn. Before this I was pretty much at the point where I was done with Hyundai vehicles. Then I dealt with Matt in the service center. He went above and beyond to help me with my situation. I have never experienced anything like this anywhere. It was incredible and unheard of the lengths he went to provide excellent customer service. Because of this experience I will not only continue to purchase Huyndai vehicles but will be a loyal customer at the Herb Chambers of Auburn location. I will also encourage all my friends and family to purchase Hyundai vehicles at this location. Thank you Matt for showing me what it's like to be a customer that matters.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stan is the Man

By Dimitri Volkov on 6/12/2019 at 2:25 AM.

Came into the dealership not expecting much, then i met Stan and he went above and beyond when it came to suiting my needs, I gave him tough requirements and a tight budget but Stan came through at the end of the day, Stan is very knowledgeable and will explain any questions you have, I could not ask for a better salesman, if anyone is looking for a new car stop in and see Stan he will help you out and make car buying seem easier than ever before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Hyundai Sonata

By Dastmaco on 5/22/2019 at 5:09 PM.

Just acquired my second Hyundai Sonata . This one from Marty Reardon at the Herb Chamber Hyundai in Auburn Massachusetts. Cant tell you how easy it was and what a great deal I got on the new new 2019 Hyundai Sonata. Great looking car, rides beautifully and tons of standard equipment make this a nice everyday commuter vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Hyundai Elantra

By sunset6339 on 5/21/2019 at 5:24 PM. Helped by Bryan Connery.

We had an excellent experience with Bryan Connery. He heard our requirements and made it happen. He was very knowledgeable and answered our questions with ease! The team he worked with all made us feel like they had our backs. We drove our new Hyundai home the same day and are very happy with it! Thanks again Bryan Connery and his team at Herb Chambers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Truly Great Experience with Mike Lemoine

By Justjoanie on 5/9/2019 at 10:32 PM.

I had an excellent experience with Mike Lemoine from the moment I walked into the dealership until the next day when I drove off with my new Elantra. Mike listened to what I wanted, spent time on the lot looking at cars, test driving, answering my questions, and giving me all the information I needed to make a well informed decision. I came prepared with what I had in mind and a budget that I was committed to sticking to and Mike made it happen. He was professional and attentive, yet in no way pushy, which was extremely important to me. He was confident and enthusiastic about the products. He had my car ready and went the extra mile to make this happen smoothly. I highly recommend Mike and Herb Chambers Hyundai. By Joan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd times a charm

By KEilc19! on 5/8/2019 at 4:57 PM.

Last year we purchased a 2018 Hyundai Elantra at this dealership. We had done business here before. We have always had a good experience. The vehicle we purchased had some issues but the service department did their best to correct them. The team of Rusty Clifford, Matt Carney, and Marty Reardon came to the conclusion that instead of inconveniencing us further we may be interested in upgrading for a 2019: WOW, Were we excited and their offer was tremendous, thank you guys for all your hard work in making what could have become a problem into a very pleasant solution!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Several Vehicles over Several Years

By AMC19Tucson on 4/24/2019 at 7:50 PM.

My Family has purchased several vehicles over several years from Marty at Herb Chambers Hyundai on Auburn. Hyundai, HerbCahmbers abd Hyundai continue to consistently deliver a quality vehicle time and time again

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

5 stars to sales (Stan Otoo-Genesis) 3 stars to Finance dept

By IAMTONYSY on 4/24/2019 at 2:52 AM.

The positives: Stan Otoo-Genesis, I've worked with him twice now, he sold me my 2015 Veloster Turbo, which I traded in just recently for a 2019 Kona Ultimate, both purchases handled by Stan. I feel like he is genuinely trying to get me a fair price and not up sell me on things, can't say the same for Finance (will get to that below in the negatives). During the 4 year span he always recognized me whenever I was in for service, which is nice, considering in 4 years he has probably seen hundreds or thousands of faces in and out. Btw Stan has a ton of employee awards on his desk, clearly he sells a lot of cars. The negatives; they charge in my opinion way too high of a doc processing fee (the cost to prepare the paperwork), MA doesn't cap this fee this by law, but the median documentation fee cost in 2018 was $395 in MA, you can find this info online, they charged me $459, do I think almost $500 worth of paperwork was needed to be prepared during the entire purchasing process? No, I don't think so, total mark up there. If I had known I would have negotiated further to have this fee offset in the purchase price but I didn't catch this until after the purchase, equally my fault for not combing through the paper work line item to line item. Another thing I don't like, and I don't know if this is something encouraged by management or finance, but they really push you to purchase a la carte extras for your vehicle (warranties, gap insurance, etc), not by the salesmen, no this is pushed on you by finance when you've agreed to make a purchase (same happened to me when I bought the Veloster in 2015). These extras must be high margin for them. For example they try to push a Simonix protective coating on you, it is even mislabeled as "Standard" on the ipad menu they display all these extras on, it is not "Standard" you have to pay extra for it, it adds to your total monthly payments. This is misleading, and they will not let you know you can opt-out of these extras unless you directly ask them. If you are like most people and are just interested in the car, nothing more, I suggest you tell them to skip this and get right to discussing the line items of the purchase. I also think they direct you to a preferred lender, you can take a guess why, because the APR I got is pretty high almost 5%, I know I can get closer to 3% when I refinance, something I will be doing ASAP.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The epitomy of excellence

By Turbothunder on 4/18/2019 at 10:21 AM.

From the moment that Jackie first contacted me regarding a car I was interested in, her dedication and commitment to ensuring that everything went well,was both admirable and commendable She is definitely a major asset to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Kona

By chayes6 on 4/17/2019 at 12:57 AM.

Just bought a new Kona from Herb Chamber Hyundai of Auburn. Stan Otoo-Genesis was the best . The most professional, and was a pleasure to work with. He got me the exact car I wanted, in the color I wanted, and with the features I wanted. I had been leasing a Nissan from another dealership and Stan took care of everything regarding the lease and turning in the car for me, i just had to show up and sign the paperwork. I would recommend Stan and Herb Chambers auburn to everyone looking for a new car. I could not of had a better experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer because of this dealership and Staff

By Ann42360 on 4/9/2019 at 8:44 PM.

April 2019 - This is my 2nd Sonata purchased through this dealership because I had such a great experience with them in 2015. ALL of the staff is very helpful and friendly. Marty Reardon is one of the best salesman I've encountered in years. Highly Recommend Herb Chambers Hyundai of Auburn, MA. I live in NH but came back to MA to buy. Love my 2019 Hyundai Sonata!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying with Stan the man

By bigdaddy on 4/6/2019 at 7:35 PM.

This was the best car buying experience I’ve ever had. Stan was very helpful with finding the car I wanted and with helping me through the money situation. I would recommend anyone to come to this dealership and speak with Stan the next time you want to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience- Highly Recommend!

By lbboliver on 3/31/2019 at 3:23 PM.

I have leased 3 different vehicles from this dealership and have been nothing but happy. Meagan was very knowledgeable and helpful when it came to any questions or concerns. She went above and beyond for me as a customer to ensure everything was prepared and perfect. Excellent communication and support on everyone's end. Highly recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service!

By Pyewacket on 3/31/2019 at 1:36 PM.

I wanted to look at a new car. Marty was pleasant, low key and knew his stuff. I didn't feel pressured. It was a good experience, due to him..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome again.

By MarcoJ on 3/31/2019 at 7:17 AM.

Back on March 11th, I visited this dealership for the second time. The first time was 14 years ago when I had bought my 2005 Santa Fe from Marty Reardon. It was the best choice I had made. Now back to hte 11th. I had been going to work that morning and hit a patch of black ice which totaled my beloved Santa Fe. Two weeks shy of having it 14 years and with only 59,600 miles. A couple of hours later after I had rested up a bit, I drove out to Herb Chambers Hyundai and asked for Marty. I was just planning on looking for now, and then try out a couple of other manufacturers SUV's. After I test drove a 2019 Santa Fe, I told Marty "the xxxx with the other makes". This new vehicle was everything that I was looking for. Great ride and comfort. Had just the right amount of amenities as I needed. After the test drive, I then told him that I loved this new vehicle (2019 Santa Fe SEL) and I did want it. Everything was gone over that afternoon (financing, etc.) and I took delivery the afternoon of the 18th. This dealership and it's employees have always treated me right and I will continue to brag about them to friends and the like. Marc Epstein

I would recommend this dealer.