Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sy Smit: Professional, NO BS and True To His Word!

By Jay Alexander on 2/22/2018 at 4:02 PM.

My friend was looking for a new INFINITI and asked me to join him so he wouldn't be ripped off. I sold cars for a while so I could appreciate his concerns. There is no need to spell out the ugly of car shopping--it sucks. However, on those rare occasions you actually come across a real, true professional that sincerely cars about his clients, respects and believes in the product he is selling---you begin to feel a bit more relaxed and trusting of the deal. Sy is that man. He is NOT a car salesman. He is a true professional who can be trusted and has earned my respect. Call him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not your "run of the mill" dealer....

By bcherian on 2/14/2018 at 7:39 PM.

Purchasing a car can always be a high stress situation. One is always wary that you could walk into a dealership and walk out with something you never intended to purchase or paid more than you planned to spend or was not a good fit for your needs..... NOT SO WITH THIS DEALERSHIP. I have purchased 2 new cars from Herb Chambers Infiniti of Westborough in the last 5 years. Both transactions were pleasant and regret free. Working with John, James and now SY has been a pleasure. They gave me great advice (including one time to not buy a car). They were extremely reasonable in their dealings and I got a very fair deal. Service is top notch as well... have not changed even a light bulb any place other than this dealership. Matt is a fantastic service advisor, Highly Recommend !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The easiest car buying and delivery expereince I’ve ever had

By MaineDan on 2/6/2018 at 12:46 AM.

Paul Killian and his manager James were terrific- organized, efficient, friendly and fair. I started the process on Monday, and had my car, which Paul delivered to me in another state, on Friday. I knew what I thought was a fair price, and we were able to agree on this quickly. A great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

No hassle! No haggle! No problems!

By MarkAP on 2/3/2018 at 3:49 PM.

Honest, sincere and very personable, I would like to give this salesperson parents a five star rating also as this guy was well spoken, clear and very informative and also a newbie which we would have never known if he didn’t tell us. His skill set was well polished and very professional compared to many other veteran salespeople trying to sell us a car over the last few months. The experience was one of feeling we were getting an honest and transparent deal. Great experience Five stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service once again

By Bob M 313 on 12/29/2017 at 6:43 PM. Helped by Must mention James Bulger as well. Over the years it has become more like family with him than a business tranaction..

This is the second car in a row that Sy Smith took care of for me. Every part of the experience was exceptional. From checking out the cars and getting information about them, to test drive to purchase to driving away in the new vehicle. I would recommend the dealership and Sy to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Redmm77 on 12/28/2017 at 8:46 PM.

Bought our first INFINITI from Paul Kilian at Herb Chambers. He was fantastic to deal with! Herb Chambers offers great service and great prices. When we need another vehicle, we will be returning!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

From a negative experience to positive

By Keltacer on 12/28/2017 at 1:35 AM.

Initial service left a lot to be desired; however I was contacted by the dealership shortly after. My experience after the initial visit has been positive. The dealership went above and beyond to rectify the situation and performed the warranty work that should have been covered in the first place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a review.

By ljohnson on 12/20/2017 at 11:45 PM.

We love working with Infinity of Westborough, and, most recently Avein Watson, who was an absolute gem in picking up our vehicle. Definitely recommend. Will return.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Excellent Service - Avein Watson & Team

By Vincent Blea on 12/19/2017 at 8:22 PM.

Avein Watson and the entire team @ Herb Chambers INFINITI of Westborough were very knowledgeable, easy to work with and overall provided for an excellent customer experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Expereience

By racquel.rhode on 12/19/2017 at 2:24 PM.

First time at Infiniti of Westborough and first time leasing a car. I had a great experience thanks to Paul Kilian! He was very knowledgeable and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

great experience QX50 purchase

By infinitiguy123 on 12/18/2017 at 7:28 PM.

Sy Smit could not have been more helpful - no pressure, very knowledgable, a great price, and a totally hassle-free experience . Everyone at the dealership was friendly and low-key - highly recommend both Sy and Herb Chambers Infiniti.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

An incredible salesperson, with experience and full knowledg

By Mrs.Wm. Kuns on 12/17/2017 at 4:30 PM.

Avein Watson was the salesperson that was assigned to me. I couldn’t have been happier with his personalized service. I would recommend him to anyone interested in an Infiniti

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience Great dealership Exceptional staff

By Ronb123 on 12/16/2017 at 1:54 AM.

I wanted to share my experience purchasing a new 2018 Q50 Red Sport at Herb Chambers Infinity of Westborough,my salesman Michael Price was low pressure and very knowledgeable about the car. He explained all of the features, took me on a long test drive,and answered all questions. He was very professional , this was by far the best car buying experience I have had. I would highly recommend this dealership as well as Michael to anyone interested in a great purchasing experience, James the general manager and Christian in finance were also a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Chantelle on 12/15/2017 at 7:17 PM.

Avein was very attentive to my needs, professional, and made me feel comfortable. I walked away with a 2018 Q50 and LOVE it. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service, Left Happy

By Reneelynn on 12/15/2017 at 6:31 PM.

I bought my first Infiniti and I had an awesome experience at Herb Chambers Infiniti of Westboro. After dealing with a less then great salesperson , I came back and worked with Avein Watson who helped me find the right car , and helped turn around my experience. I couldn’t be more pleased with the car or the car buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service excellent follow up

By Troy on 12/15/2017 at 4:57 PM.

Aveen provided just the sort of experience I was hoping for when shopping for my next car. Prompt, attention to detail and very informative. Would definitely seek him out for any future purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend!

By Sneenan on 12/15/2017 at 4:23 PM.

This was my second purchase from Westborough Infiniti. My sales consultant Avein Watson exceeded any and all expectations that were initially set from my experience 7 years prior. The professionalism of Avein along with his ease to work with through the purchase of my vehicle should be applauded. I highly recommend Westborough Infiniti and strongly encourage anyone in the market for a new or used Infinti to request Avein Watson's as their sales consultant.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service! Thank you Avein!

By Melissasayegh on 12/15/2017 at 3:40 PM.

Avein Watson was super attentive! I love my EX35! He has continued to reach out to me just to check in! Definitely recommend Herb Chambers Infiniti of Westbotough and Avein! MS

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

excellent

By whatfor on 12/15/2017 at 3:25 PM.

Sy was very professional and honest, but most of all he made you comfortable. With out any pressure unlike other dealerships you are just numbers to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience great customer service from Avein Watson

By Train77 on 12/15/2017 at 2:39 PM.

I gave Avein Watson 5 stars he is a great sales man and he take great care of his customers he helped me purchase a great a reliable car thank you Avein Watson

I would recommend this dealer.