Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Turned Sad Into Glad - Herb Chambers Kia is a Keeper!

By 3kiafan on 8/8/2019 at 9:03 PM. Helped by Stu.

My daughter's car was totalled. She was more crushed than her car. The accident, the insurance work, and the loss of her car that she loved. Life was handing her lemons. Tom (and, really, the whole team) worked with us to make lemonade out of the situation. There's one car my daughter has wanted since Kia premiered it. From day one, she wanted the Niro in blue. It's always been out of range of the budget and in her mind was a "someday car." Well, these guys moved mountains and worked miracles. They found the exact car she was looking for almost 100 miles away but pledged to get it for my daughter. There were paperwork SNAFUs and it was fourth of July week and I'm sure other complications that I was spared the details on. Tom always maintained his composure and placed our relationship above everything else. He personally drove through fourth of July traffic to pickup the car for us. These are just a few examples of the dedication and professionalism this team demonstrates. Tom, Julian, Stu are all top notch professionals. My daughter has her dream car of dream cars because of these guys and all the team members at Herb Chambers Kia of Burlington. I look forward to being their customer for years to come.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Much needed improvement

By NEELex on 7/29/2019 at 11:16 PM. Helped by Stuart Sterling (5 stars for Stuart also).

3rd lease renewal....1st 2 experiences not so good...this time BIG improvement. Tom O'Donnell was the best person I have dealt with there yet. Totally changed the experience ...he was thorough, upfront and very efficient. A pleasure to deal with! Also, Stuart Sterling is a big improvement in finance....he was clear, concise and helpful. These 2 made for a much different experience than I had experienced previously. Both are valuable employees the dealership can be proud of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By Clucchese65 on 7/19/2019 at 3:14 PM. Helped by Stu, Finance.

Tom O'Donnell was great. This was our 5th lease with Herb Chambers Kia and the 3rd time working with Tom. Tom new exactly what I wanted, did not pressure me into things I did not want and was very helpful in answering all of my questions. As long as I continue to lease, I will be heading back to Herb Chambers Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By CCC on 7/3/2019 at 11:51 AM.

The customer service was excellent ! I had a oil change and got my wipers replaced it was a very easy and smooth process. Since I bought my Kia Sorento the vehicle has been reliable and drives great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and quick

By Bigjim77 on 6/16/2019 at 11:12 PM.

Amazing experience all around everything was as promised and my car was so clean after Jen, Cesar and Liz were great and the ice cream is a nice touch!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks

By Kiakia on 6/16/2019 at 2:23 PM.

Everyone was very friendly and knowledgeable. I like the new lyft ride option. Nice that my vehicle was ready when expected. Thanks for making the experience great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Factory maintenance

By Brooks on 5/31/2019 at 2:30 PM.

Excellent service department. In and out in no time. Fair pricing. Friendly and helpful service dept. took me earlier than my appointment time. Comfortable waiting area

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase

By Mike429 on 5/29/2019 at 3:14 PM.

Walked in at 1pm, left at 3pm with a new car. Carlos & Rich were absolutely great. Very relaxed environment and answered any questions I had. Highly recommend the team at Herb Chambers Kia of Burlington!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Kia on 5/1/2019 at 2:49 PM.

Fast and awesome service definitely recommend to others. I do all the service of my car there very reliable take care of their customers thanks

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Smooth

By Jacin on 4/24/2019 at 4:59 PM. Helped by Jim Parker. Stu.

Things were done pretty much the way they should’ve been not too long waiting between processes overall Done well overall transaction was satisfactory/good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience,

By zoeylove on 4/24/2019 at 2:15 PM.

The salesmen are very upfront, personable, and experienced. They explain the options of each car that you may be interested in. They are quick and to the point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By joeyd on 4/17/2019 at 7:31 PM.

Everything I requested was taken care of and I extremely happy with the service. The price was very fair given what was done to update the car. I always have a good experience at this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good, quick service

By JohnC on 4/14/2019 at 5:31 PM.

Came in for oil change and CPU update, was about 15 minutes early for appt.,, car went in almost as soon as I finished with Diego and came back out washed maybe 40 minutes later (also got new wiper blades) as I was talking with Sales Mgr. Julian about my next probable lease. Then took a drive with Jim in a new Sorento to see a few better features than mine has. Will be back in a few months about another lease.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

satisfaction

By Matthew 19 on 4/13/2019 at 11:09 AM.

Tom o'donnell was thorough and pleasant. He concluded the deal very well. I was very happy! I'm looking forward to further interaction in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Cdegouff on 4/11/2019 at 2:43 PM. Helped by Jimmy Parker.

I worked with him Parker, and bought a telluride, he had amazing knowledge and kept his word on our monthly payment. It was such an easy process! Thank you!!

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Service was good but customer service and friendliness poor

By Kiarater on 4/9/2019 at 6:52 PM.

Went and got an oil change and tried explaining there was a slight issue with steering in car and it might have been attributed to when car was being serviced for a recall in steering and asked them to take a look and the rep was not friendly at all and in fact seemed offended that I would even think that. Have dealt with the same rep every time I go in for an oil change and he never has a smile on his face and makes the customer seem like they are a burden to his day. Not friendly at all and will be taking business elsewhere specifically because of this rep.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Typical maintenance service.

By Ronna2? on 4/6/2019 at 3:56 PM.

All the workers provide excellent service and make sure thing are done properly. They keep me advised of any future work needed and when needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied.

By Kia Owner on 3/31/2019 at 2:47 PM.

We have been coming here for several years now. We always get great service every time. The staff is very friendly and the quality of work is superb.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service as always!

By annt on 3/30/2019 at 1:47 PM.

I have been bringing my Kia Spectra in for scheduled maintenance since I purchased it at Herb Chambers 5 yrs ago. I always leave knowing my car has been serviced by knowledgeable and caring and honest workers. Thank you, Diego Barreto, for making my appt. worry free. And thank you Tom O'Donnell for always making a point of stopping and saying hello and asking how I'm doing. It is always a pleasure to see you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience with Ramon

By Whales on 3/29/2019 at 2:36 PM.

This is our second lease through Ramon (fifth lease with Kia of Burlington over the past 8 years or so). They have always been helpful and accommodating...that's why we keep coming back! My lease is up June, 2020...see you then gentlemen! Paul and Lisa Whelan

I would recommend this dealer.