Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Worth the visit

By Richard A on 11/21/2017 at 8:12 PM.

Bought a used Chrysler 300C approx. 3 weeks ago from John Francis. Smooth & easy transaction. Even though it wasn't a Kia, John was knowledgeable about the car & took time to answer all questions. It was me who rushed him on the deal. Even better, he delivered the car a couple of days later in New Hampshire at the town clerks office. Great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Carol W on 11/20/2017 at 1:33 PM.

Tom O'Donnell came highly recommended as a salesperson. After my husband and I bought our new Kia from him, we are recommending Tom as well! He's patient, a great listener and made us feel important. We love our new car and will be seeing Tom for our next one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience!!

By nancy on 11/19/2017 at 11:52 PM.

we just bought our 3rd vehicle from Herb Chambers Kia and it's always a great experience! John and Julian are very professional and i would absolutely recommend them!! the process was smooth and there is never any pressure. Thank you guys for all you do! i absolutely love my new car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful people, wonderful customer service.

By Steve S on 11/15/2017 at 2:35 PM. Helped by Dane Mello.

I accompanied my daughter here to help her buy a car after hearing great things. John Francis was our salesperson and was perfectly transparent. He went above and beyond to make sure she had the best experience. I've already told several friends and acquaintances to visit Kia Burlington!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Vehicle-Buying Experience

By Daniel on 10/20/2017 at 2:47 PM. Helped by Ramon Amill.

I recently bought a vehicle at Herb Chambers Kia of Burlington. I have to say that from beginning to end, the process was low-key and easy. The staff were helpful and knowledgeable and worked with my schedule to make everything happen. Two staff in particular--Ramon Amill and Julian Aguirre--were really great to work with. I have had negative experiences in the past with other dealerships in the car-buying process. We were glad that this experience was such a positive one. Beyond that, we're thrilled with our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENCE at KIA Burlington

By jane5329 on 9/28/2017 at 4:28 PM. Helped by Frank Madden.

After reviewing the best rated SUV's online, my husband decided that he wanted me to have a KIA Sorento. From the moment we stepped into the Herb Chambers KIA dealership (in Burlington, MA), everyone greeted us pleasantly. Ultimately, I worked closest with Julian Aguirre. He was extremely patient, informative and helpful in every way. The entire process (which could be very stressful) went very smoothly, thanks to Julian and the whole team. I would highly recommend Herb Chambers KIA to anyone interested in buying a great vehicle and wants exceptional customer service.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Forget the trade

By Bb on 9/8/2017 at 2:06 AM. Helped by Not sure.

Had never shopped with Kia before and was looking forward to testing them out. Was super ready to buy if I fell in love like everyone else has talked about the day I came in, but unfortunately the sales associate I met with wanted to discuss my TRADE before showing me the car I wanted to buy. Spent 35 minutes doing the trade appraisal instead of trying to sell me the car I wanted to test drive. My advice for future buyers go in with a VERY direct plan. and don't tell them you have a trade. My advice to the salesmen ... let your customer drive the vehicle first before talking trade because if I had the opportunity to love a car i would have been happy to sit through the tedious discussion of a trade.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Sorento! Thank you Frank Madden

By NancyD on 7/27/2017 at 3:41 PM. Helped by Frank Madden.

I recently leased a 2017 Kia Sorento at Kia Burlington. This is my second lease with this dealership and Frank Madden, sales and lease consultant, worked with me and got me a great deal. He went out of his way to find the car that I wanted. He even came in on his day off to accommodate my schedule. I love my new ride and would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom O'Donnell is the best

By Cikive on 7/22/2017 at 12:44 PM.

My experience with Kia Burlington MA ,regarding the car leasing was excellent; this is a second car that I have; I am happy with smooth and easy process of transition from one car to the other; the registration, inspection, lease paper signing, it was without any stress. Highly recommended. Viki

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great car buying experience

By Deb on 6/21/2017 at 1:21 PM.

I just purchased a Kia Sorrento at Herb Chambers and would highly recommend this dealership. John Francis was my salesman and he was great to work with. The process was stress free. I felt no pressure but I got the car I wanted and a deal I was very happy with. Everyone I dealt with including John , Julian and Dane was focused on my satisfaction. I have never written a review before but I wanted to share my positive experience.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Horrible service!

By Jtactor on 6/17/2017 at 2:30 PM.

Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Love my new Kia Forte 5

By Bobby3377 on 5/25/2017 at 1:15 PM. Helped by RICH.

Well all I can say is I am Satisfied!!After getting the car with a minor scratch Julian the sales manager came through with a rental and got the car back to me in One day!!way to go service team.Also wanted to mention Mr.Oconnell the GM personally called me and made sure I was Happy!!All abd all ended up being a great experience!!!Shout out to Rich the first point of contact..Great Job!Thank you and Cathy at front desk is awsome

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great buying experience

By ant on 5/20/2017 at 2:34 AM.

My daughter just bought her first brand new vehicle; a 2017 Kia Sportage. The best thing I liked about working with Juliane and John Franics was the simple fact that they didn't apply any pressure to buy. They listened to what we were looking for and delivered it. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Nohkubo on 5/16/2017 at 5:25 PM.

This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home every time I'm here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellant Professional Service

By Rugger on 4/26/2017 at 2:40 PM.

John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out of his way to help with our financing. Everyone was courteous and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer for LIFE - Burlington KIA Herb Chambers

By KjMac on 9/18/2016 at 4:39 PM. Helped by Diego, Service.

I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MANY ?s. I have a 13 Sorento and a big part of going back was the Service deal and Cesar and Diego are always on top of everything and my service experiences have been top notch! I strongly suggest visiting Julian and his team at Herb Chambers KIA Burlington for your next car !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable service when and where it counts.

By tina on 6/9/2016 at 10:44 PM.

I am leasing my 2013 Kia from here (and will buy it at end of contract) and recently had a problem with 2 tires that required service and the use of my tire warranty. Because I don't live or work close to Herb Chambers Kia, I had it towed to York Kia of Medford - HUGE MISTAKE! It took York Kia 46 hours to tell me that (1) they didn't have the tires in stock and (2) it didn't really matter because they aren't certified by the tire warranty company to get reimbursed for the tires or the work. I was devastated and furious that they waited so long to look at the warranty paperwork (faxed to them last night). Enter Julian Aguirre, the salesman at Herb Chambers who had leased me the car 36 months ago. Within 3 minutes of talking on the phone, Julian had a resolution to my problem and took me from a 9.5 stress level to a .5. Kia Roadside Assistance is towing the car from York Kia to Herb Chambers Kia as I type. Julian said he will call me when it arrives sometime tonight and will let me know first thing when it's done tomorrow. I've been regretting, of late, purchasing a vehicle from a dealer who lives so far from me, but Julian just reminded me of why I chose Herb Chambers of Burlington in the first place and why, even if it's inconvenient to continue my service needs post-lease with Herb Chambers, their honesty, care, and level of service deserves my loyalty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cesar Arbelaez

By Bob G on 4/21/2016 at 10:02 PM.

Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He goes out of his way to make sure everything is done on time and correctly every visit I have been in. Bob G

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Purchase

By Bob N. on 4/15/2016 at 12:20 AM.

I had a great purchase experience with Tom O'Donnell. He was easy to talk to and very knowledgeable. Answered all questions and no pressure tactics. The vehicle was ready at the time we set to pick it up and Tom went through it all again with us and answered all the questions we had all over again and didn't let us leave until we were comfortable with our new Sportage. I wish all the car purchases I've made would have gone this easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SERVICE

By George on 1/21/2016 at 4:09 PM. Helped by JEBB.

I did not buy my Kia Soul from Herb Chambers in Burlington but I really wish I did! From Jennifer Nelson the Service Consultant to Jebb the technician all people I have met, everyone is always professional, friendly and polite. I will not take my Kia to any other place but only to the Herb Chambers Kia in Burlington. Thank you very much.

I would recommend this dealer.