Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low stress auto dealer!

By Jeepers on 7/18/2019 at 1:35 PM. Helped by Apologies if I forgot someone’s name..

Very Professional! Returns calls. Answers questions. This is our third purchase from Herb Chambers. Our salesperson, Chris Anderson was great. Thank you all for a low stress experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding Customer Service

By saunders999 on 7/18/2019 at 12:41 AM.

Mark Forcucci of Herb Chambers Lexus always provides honest and friendly service. It's a pleasure and refreshing experience to deal with a gentlemen who has old world class and professionalism. - Justin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with herb chambers at Sharon

By Kim on 7/17/2019 at 3:28 PM.

Had great experience with the team. Kevin was helping us a lot, even when he had day off he would still answer my questions and tried to help us! Also he did his best to suit our needs. Kevin and Sam worked together to get us the price we liked. Also when it came to finance, Kolls provided an extraordinary service. He was calm, explained everything we needed, and recommended what is best for our situation. We were able to make the best finance decision because of him. I would definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and excellent

By Ken on 7/16/2019 at 10:33 PM.

No back-and-forth experience was very quick reasonable purchased a new vehicle and drove off within 2 1/2 hours I will go back again to buy another vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a vehicle

By Ron 70 on 7/16/2019 at 9:16 PM.

I was assisted in making my purchasing decision by Marc Vigor. He spent a considerable amount of time with me to ensure that I was comfortable with my decision -- no rush or pressure to act hastily. He took the time to acquaint me with several of the operational features of the vehicle so that I would be comfortable driving home with my new purchase. I would highly recommend him to any of my friends considering purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My best birthday present ever!

By boston-eclipse on 7/14/2019 at 11:04 PM.

Kevin Tonthats not only help us to get a good deal on the RX350 we purchased, more importly, he somehow undersatnds the color preference. We have our eyes on a particular exterior/interiori/wood trim combination when we set up the appointment. He would pull the car we requested out front for us for our convienience, then he also suggest a new combination we never considered. When he led us to see his suggesstion, in our head - we think "This is it! This is what we want". Kevin's service did not stop there - as we were trading in our old car, on the day we are picking up the new SUV, we left few important things in the old car. We returned to the dealership attempted to retreive them. Despite it is already after the business hour, he work with the other staff to locate my traded in vehicle and recover all the items we requested, and all during wild pouring rain. Also thanks to the sales team that working with me in this process with all the timely communication and responses. For sure one of the best experience for car buying!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Ron on 7/14/2019 at 3:08 AM.

Very good customer service. I would recommend it to anyone. Not to mention the level of quality of the product they have! Try it for your self.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Loving my new RX 350!

By Debs on 7/13/2019 at 6:23 PM.

My salesperson, Marc Vigor was excellent. I explained I needed to move to an AWD vehicle in case I was out during inclement weather. I have driven an ES350 since 2009 ( 2009/2012/2016) and really love that model. Marc wanted me to be comfortable in an SUV and insisted we take it on a decent drive. Once I drove the SUV I knew I was ready to move and I was going to be confident if the weather went south and I had to drive in it. Marc found the color and options I wanted and the deal was done in hours. I would highly recommend Marc to anyone! BTW- I received a great deal on this car thanks to Marc and Neil Fried!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing of car

By Jwl1217 on 7/12/2019 at 7:37 PM.

This is my 4th car purchase working with Bill Kessler. He has been consistently great in getting the right deal and executing it. He follows up and his attention to detail sets Him apart. I recommend him highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Nara on 7/10/2019 at 12:29 AM.

Kevin was awesome with me, I would recommend to my family and friends any time. His customer service skills were absolutely second to none. He responded my calls as quickly as he could.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a car for my son

By chris5 on 7/11/2019 at 11:36 PM.

I had a wonderful experience @ Lexus in Sharon . Marc was experienced, friendly and wonderful to deal with. He explained everything to me and was very knowledgeable. Thank you Marc! We made a great decision and my son loves his new (used) car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Marc was a pleasure to do business with!

By No one on 7/11/2019 at 4:15 AM.

Marc was a true gentleman who's style of salesmanship immediately puts you at ease! He listened to our requests, respected our opinions, and genuinely worked hard to find us the family car we were seeking; and expect to be happy in for many years to come. I will not hesitate to refer my family and friends to Marc in the future! Also, a shout out to Margret for pleasantly keeping us hydrated and content in the hours in-between.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Lexus Dealership ! -Kammie

By kammieee13 on 7/11/2019 at 2:14 AM.

I came in early last week & was looking around for a new vehicle for myself. I was approached my Bill as i was looking around and he has helped me look around to find the perfect car for me. (Unfortunately i did not find the one i was looking for.) Bill made me feel really comfortable & was a very genuine and patient salesman! I recommend anyone who is going to the dealership to definitely ask for Bill!!! 10/10 I will definitely be back!!!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Very patient during a difficult time

By Nicole on 7/10/2019 at 5:30 PM.

I recently purchased a used Lexus from Herb Chambers. when I arrived I was introduced to Kevin. When he asked me why I needed a new car I told him it was because one that I had just purchased have been stolen. The experience of purchasing a new car should be exciting and fun, however for me it was stressful and unpleasant. Throughout the entire process Kevin remained kind and calm and understanding. I will forever be grateful for his help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great dealer and sales person!

By Sam on 7/9/2019 at 12:29 AM.

Great experience at this dealer! Chris was awesome throughout my entire visit. Very professional, approachable, helpful and well informed of the car business. Chris did not make me feel pressured to purchase a vehicle and I honestly felt like he was looking out for me! Def recommend this dealership. Make sure to ask for Chris Anderson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By TammyMac0407 on 7/9/2019 at 12:42 AM.

Excellent experience , highly recommend when thinking about your next vehicle. Marc Vigor was amazing and helped me make the best decision on what was to be my next 2019 Lexus!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Total package

By Nissan4life on 6/24/2019 at 11:49 PM.

They were able to work with me to get into the car of my dreams With affordable payments! Quick fast and easy! Service was excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thank you Sam Pellows

By dons4sen on 7/6/2019 at 5:22 PM.

Sam was extremely and professional through the whole process. He made you feel welcomed! Sam followed up on every detail. His instructions and advice at delivery were great. Thank you Sam for a wonderful experience Don

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Car buying experience A+

By Lexus Guy on 7/5/2019 at 1:59 PM.

Bought a pre-owned Lexus RX 350. The staff and service was top notch. Kevin Tonthat was exceptional when it came to my car buying experience. Kevin even came in on his day off to help finalize my car purchase. A+ Service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Happy15 on 7/3/2019 at 12:40 PM.

My husband and I worked with Robert Williams and bought a used Lexus RX350 that we are thrilled with!!. It was a very different experience from past ones at other dealerships. Robert was very professional and did not pressure us in any way. He offered alternatives to what we looked at and was fine if we didn't like something about a car. Robert is very likeable and I would definitely refer business his way. My daughter joined me to pick up the car and even she was impressed. The entire staff was very nice and helpful and what a beautiful dealership!! Overall excellent experience! Deirdre Nelson

I would recommend this dealer.