Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW...Great experience!

By KarenF on 8/1/2019 at 11:13 PM.

You never know what to expect when trying a new auto dealership, so needless to say, we were somewhat guarded. A great first impression to Herb Chambers Lincoln was as a result of email exchanges with Jillian McDermott. Due to her responsiveness and attention to detail, we made the decision to make an appointment to visit the dealership. Upon arriving, we were promptly greeted by Jillian and introduced to Christine Feteira, our salesperson. Immediately after being introduced to Christine, we knew that we had made the right choice. Christine is a genuine and caring person, not at all demonstrative of a “typical salesperson”. She seamlessly guided us through the entire process, was open to all our questions, empathetic to our personal needs and surpassed all our expectations. She will continue to be available for assistance long after our purchase as well. Christine is the reason that we will return to Herb Chambers for our future auto purchases. Christine is a true GEM! Jim Lewis processed our financial transactions – very expeditiously and accurately while maintaining a great sense of humor. We are so glad to have found Herb Chambers Lincoln. We highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.2  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Bill was Amazing!!!

By Amanda on 7/11/2019 at 7:38 PM.

Bill was amazing after dealing with two other individuals at this dealership Who were not forth coming with information also Luke the finance guy was quick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jillian McDermott Sensational

By CarGuyCraig on 7/9/2019 at 8:14 PM.

This might be the only glowing review where this dealership did not get my business. I have bought or leased close to two dozen cars for myself as well as members of my family. I know the game well and I do my homework before purchasing. My latest car search was between a Lincoln Nautilus and a Genesis 80. I was literally communicating with no less than seven salespeople from different dealerships. Without a doubt, Jillian McDermott of Herb Chambers Lincoln of Norwood was far and away the most communicative and positive of the lot. Jillian is always upbeat and always responds to emails in a timely manner. Her swift responses to any and all of my questions or concerns made the process so much easier. I am huge on communication and cannot afford to wait around hours for sales reps to get back to me. Jillian was on point, and engaged throughout, which sets her apart from all the rest. Ultimately, Jillian's dealership did not have the color I wanted which forced me to begrudgingly purchase from another dealer and another sales rep. However, I would heartily endorse Jillian and will undoubtedly do business with her in the future. She is the consummate pro!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Satisfied customer

By Lady44 on 5/14/2019 at 1:23 AM.

Overall I am pleased with both the quality and the price of my recent purchase. The customer service representative was very pleasant and helped successfully facilitate our dealership visit. The sales person Danny was helpful, friendly and fair. My purchase was contingent upon some maintenance work being completed and interior detailing. When I called to inquire about the status of the work order and the expected time of completion, my impression was that there was a lack of communication between sales and the service department which was a bit disappointing. I was initially promised same day delivery of the car which wasn’t able to happen. However, I really appreciated the convenience of the delivery of the vehicle to my home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By mlewis12 on 4/19/2019 at 9:21 PM.

I purchased a 2018 Lincoln MKZ today and I worked with Paul Calder and James Lewis. They both were excellent. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

After Sale - Service is DEPLORABLE

By SeasonedCarOwner on 4/17/2019 at 9:51 PM.

Solid sales experience, but truth be told the ONLY reason we shopped HChambers is because they could get the hard to find 2018 Lincoln Nav. After the sale, our first service experience (that included a recall) was horrible. No customer service, no communication, i had to hound the dealership to get an answer as to why my car was there so long. In addition, no communication among service managers, no one knew but the guy who took the car in. After I gave a horrible review post-service to Lincoln, the dealership came back, promised a free detail for my next service. I later scheduled an oil change service, and first to get valet service it would be (3) weeks! But what was the worst is the woman on the phone sounded so bothered to help me out. I booked the service but later cancelled and went elsewhere. Another HORRIBLE HChambers service. . . we had Audi's before and IRA (not HC) did impeccable service. Wish IRA had a Lincoln store. . .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a Pleasant Experience To Say the Least

By carminefantasia on 4/1/2019 at 7:51 PM.

I cant say enough this was by far the best car buying experience of all times .Jillian McDermott set up my appt with CHRISTINE FETEIRA Who in turn took very good care of my wife and I with no pressure and a lot attentionto our needs .I am very proud to say we are the proud owners of aRUBY RED NAUTILUS RESERVE. Last but not least thank you JIM LEWIS for making the paperwork painless . SEEU ALL SOON FOR MY DELIVERY

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure

By RB1028 on 2/21/2019 at 9:36 PM.

The salesperson went out of his way to make sure we were pleased with our purchase. He was very professional and a pleasure to work with. Great Person!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy as pie

By phillyman22 on 2/1/2019 at 1:42 PM.

Our experience in purchasing a car from Al and the rest of the team was as easy as pie with no pressure and alot of attetion paid to our needs. Al even made sure we got a few extra perks and the detailing of the car apon receipt was spotless. truely a great experience and would reccommend Herb Chambers Lincoln of Norwood to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy Customer

By HappyCustomer on 2/2/2019 at 1:07 PM.

My husband and I bought a Navigator from Herb Chambers Lincoln and I can not say enough good things about them.The show room is clean, modern, and comfortable; and their salespeople are friendly and down to earth. Specifically, Al Coelho was a pleasure to work with from the very beginning. He answered all of my questions patiently and explained other things very well. He also did extra research and homework and found me an amazing deal! He took care of absolutely everything from inspection to registration and all I had to do was drive my new car! I would not hesitate one bit in recommending anyone go here for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best ever

By Cfreitas on 2/1/2019 at 3:42 PM.

Best car buying experience I have ever had. Will definitely recommend herb chambers lincoln and Al Coelho. He's absolutely the best and funny too! Love them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience!!

By happycustomer24 on 1/31/2019 at 8:37 PM.

I am so happy that I took the drive to Norwood from Central Mass because otherwise I would not have had the experience I had or the car of my dreams!! My salesman Paul was incredible and filled me in all about my Lincoln MKZ Reserved Edition. He showed me how to setup my phone, figure out all the controls on the vehicle etc. The entire team at Heb Chambers Lincoln of Norwood were incredibly friendly, knowledgeable and willing to answer any questions. I highly recommend the dealership and Paul as your salesman if your looking for a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

LIncoln Nautilus from Herb Chambers Lincoln

By Mark F. on 1/22/2019 at 2:48 AM.

When you think of car sales people Christine Feteria is not what comes to mind. As a sales person myself I am highly critical of other sales people and how they approach their profession.....All that I can say is that Christine was a breath of fresh air, incredibly accommodating, very thorough from configuration to delivery including training on how to use my new Lincoln Nautilus. She made the entire process smooth and easy. If you want to buy a Lincoln (I love my Nautilus Reserve) run don't walk to work with Christine.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Satisfied customer

By Mike on 1/17/2019 at 2:55 AM.

Walked in at 1000 am and drove out that day with a new vehicle. They have upfront below market pricing on quality vehicles. My sales rep Al coordinated all aspects of my purchase. Not often I say this but this car dealership was worth the trip

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor customer service

By dabandaru on 1/12/2019 at 8:31 PM.

I purchased a used vehicle in cash on 12/31/18. They didn't have the Title and thus, I couldn't get a car inspection. By law, you have 7 days to drive a newly purchased vehicle without an inspection sticker during which time I was told they would procure the Title. After 7 days, I did not receive any update, so I called my sales rep to find out what was going on. I was told I would receive a call back, but never heard back. I called again (after driving the car "illegally" for 4 days) to find out what was happening and to remind them I was driving the car outside of the legally allotted window. Again, I was told I'd get a call back immediately with an update, but never received a call. I'm a bit shocked that Herb Chambers would put their customers in such a precarious situation, especially since I was clear when I purchased the car that I was upgrading specifically to accommodate more kids for car pooling. Apparently, Herb Chambers doesn't care if I'm pulled over with 7 kids in the car and the resulting embarrassment of having to tell the Coach why they were all late for the competition!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Al Experience

By Jake on 12/27/2018 at 10:46 PM.

Al was committed to succeeding for me to get to my goal of a new truck. Through all the minutiae we did it! Call and ask for Al Coelho he will be there for all your success!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Scp2 on 12/24/2018 at 11:24 PM.

Christine Feteria made the car buying experience enjoyable and easy. She encouraged me to ask any question and provided detailed and informative responses that quelled any doubt I held. She has checked in with me several times to ensure that I am satisfied with my purchase. The job does not stop upon purchase with Christine; she truly wants you to be happy with your car and takes efforts to guarantee customer satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service !

By Cuatro1234 on 12/15/2018 at 10:50 PM.

Albert Coelho Sales & Leasing Consultant Exilent vendor , good customer service , loving , responsable, I Will recomend him to everyone 100% great Quality of work , Awesome dude

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By JeanneC on 12/15/2018 at 4:54 PM. Helped by Jenna.

I can not say enough good things about working with Al Coelho on the purchase of a pre-owned Dodge Avenger was the best experience I have ever had buying a car. He treated me like I was buying a high end Lincoln and went above and beyond to make sure the car was perfect when I picked it up. James Lewis made the financing seamless and the entire staff was so friendly it was almost like being with family. When they say they don't sell you a car they help you buy one they really mean it. Jeanne C

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible!

By tlowdon on 12/6/2018 at 1:21 AM.

Danny Jordan could not have made our car buying experience any easier. He was professional, patient and never once put on any pressure. We are thrilled with the experience we had at Herb Chambers Lincoln of Norwood. James Lewis made the paperwork portion of our purchase a breeze. He explained every detail about the financing and warranty but did not push us to purchase anything we were not comfortable with.

I would recommend this dealer.